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Walmart Stores, Inc.


Country United States
State Arkansas
City Bentonville
Address 702 S.W. 8th Street
Phone 479-273-4000
Website http://www.walmart.com/

Walmart Stores, Inc. Reviews

  • Dec 31, 2019

I have been a daily shopper of this location since September 2009 and I am totally disgusted on how the Managers have taken advantage of me and hustled me and made me feel I had to spend unnecessary spending for repairs to my vehicle.

All I wanted was my battery checked and an oil change. According to the invoice that was given me, the battery checked out to be good. However they decided to lie to me and charged me for the most expensove battery at $119.76. They also claim to have checked several items on my char with no diagnoses report including the air filter and cabin filter.

I personally can verify those gilters were not inspected being that they have not been changed in 3 years so if they were inspected it would have stated needs replacing. There was no accurate diagnoses on my vehicle and I was ripped off.

Then the service manager of auto (Chris) could not give me answers to my questions concering the over all inspection of my vehicle and yes he was the one who told me that the battery I need is the most expensive one they carry and thats my only option.

The assisstant store manager Rosemary was very unprofessional and rude and hung up the phone on me and told me she was not going to help me. So now it leaves me no option but to file reports against my so called friendly neighborhood store about how they have taken advantage of a loyal customer for over 10 years. They acted like they don't care that I am filing reprts against Walmart on Cortez rd. Bradenton, Fl.

  • Dec 15, 2019

On 12/15/19 at 22:20:50, I went to the self check out line and rang up a total of $71.42. I put about $42 (may have been slightly more) in cash into the machine. I then went to swipe my debit card to pay the remaining balance and the machine gave me an error and told me to swipe my card.

I swiped my card and noticed I was charged the full amount on my card. I then inquired about the money that I put in the machine and was told to wait for the CSM Krystal. Krystal made a phone call and opened the machine but could not validate an overage to give me my money back.

I then asked them to look at video because obviously I know I put my money into the machine. I was told that the other manager working did not know how to look at video and that I needed to leave my number so someone would call me back in the morning.

This is not an acceptable solution when your machine steals someone's money. I want the extra money that I put back into the machine. This was on Terminal 45, Transaction #06862.

  • Dec 10, 2019

Went to Walmart and the toy we were going to buy said roll back to 59.94$ from 69.94$. The price on the shelf said 54.94$ regular price. If you are shopping at Walmart be careful the sales price is higher than regular price.

  • Dec 3, 2019

My niece placed an order with Walmart online. she order the Nest hello doorbell for $158.00. Had the item sent to my house. When the box came and i open it. it was not a Nest doorbell, but a 5 pound jug of honey..she call Walmart and they did not believe her.

I think someone in shipping at Walmart did a switch and is now going to give it to someone in his/her family. They have the worst customer service I've ever dealt with. Anybody want to buy a 5 pound jug of honey for $158 let me know.. the reason why it was shipped to me is my niece lives out of state, but her mother lives near me..the doorbell was supposed to be a Christmas present for her mother.

What gets me is Walmart won't even investigate what happened..I guess their policy the customer is always wrong and Walmart is always right.

  • Nov 23, 2019

Myself and a group of people were planning a large party where we had to get gifts for multiple people, however it was a situation where we were getting several larger items for certain people and then we wanted to have smaller items for a not-insignificant number of people.

Further details of the event are irrelevant, but so that you can envision the scenario it was to be one of those situations where people would be presented with their gifts, and then for all the rest of the people we would give them a smaller gift, and the plan was that all of those smaller gifts would be the same. We decided on a custom printed coffee mug with a meaningful photo on it along with a coffee shop gift card.

Admittedly we were coming down to the wire with getting these items and the party was to be a week and one day from the day that we had to place this order. For this reason, many of the custom item companies (you know, where you send them a photo and they print it on anything- a coffee mug in this case) were unable to fulfill the order in the 7 days that we needed it. The one company that said that they could get it done was the Walmart online photo center as long as we paid for expedited shipping which we were happy to do.

Based solely on their promise that they could get us these custom printed mugs in seven days, we proceeded to order from Walmart. It was a Monday that the order was placed and delivery was promised by the following Monday.

Beginning on Tuesday, I would go online to check the status of the order so that I could track it when it shipped, as we were all under a lot of pressure with this event coming up. Tuesday and Wednesday, the order status on the website said "processing." Thursday, when it still said "processing," I called customer service for more information and was told some variation of "everything's fine, just keep waiting."

When it still said "processing" on Friday, I called again and got some version of the same thing from a different customer service agent. Against my better judgement, I let it go another day. Saturday, when it still said "processing," I again contacted customer service, this time determined that I was going to get some answers. Remember, at this point the order is due to be delivered in about 48 hours. That's the day everything fell apart.

After getting the runaround, it finally comes out that the order was never transmitted to the order processing entity due to a technical glitch on their end. Of course, every agent apologizes but none of them actually help me. At this point, I'm almost frantic.

The party is in 3 days, we've hung our hats on these being the gifts for many people, and now I'm being told that there's no way they can get the order to me as promised on Monday. They proceed to try to blame Fuji, saying that that is who runs their photo lab and that any delivery estimate was provided by them.

I explain to them, politely but tersely, that I am not in business with Fuji and that my order was placed on photos.walmart.com and the top of the webpage says Walmart Photo. If they subcontract their photo orders to Fuji that's fine, but Fuji is their subcontractor, I am in a contractual arrangement with them, and so the burden is on them to make this situation right. The legality of the situation is lost on the customer service agent and customer service manager.

They cancel the order and try to offer me a $25 gift card as if that will make up for what I'm going through. When I tell them that that's not even close, they say that there's nothing else they can do and proceed to end our conversation. I then have to spend my entire weekend running around trying to find alternate gifts for all these people, which is time that I do not have.

When I try to talk to some people at Walmart corporate about the situation the following week, they again apologize but say that there's nothing else that they can do for me. As far as I'm concerned they take no responsibility for the fact that I have to use time I don't have looking for other gifts, gas in my car, and other such expenses all because they cannot deliver an item as promised.

I believe I deserve compensation far beyond a $25 gift card, and if they feel that the ultimate screw-up was with their subcontractor, then they are free to take that issue up with Fuji, but again I was in an agreement with Walmart and the delivery date was provided on their website.

Out of principle I have not used the $25 gift card, mainly because I feel that on some level using it would be akin to accepting it as a settlement, and while I know that I will never be made whole by Walmart for their gargantuan blunder, I still maintain that Walmart owes me a good measure of recompense that I have not received.

When ordering from Walmart, beware. As far as I am concerned, you cannot trust anything they say, they will not stand behind promises made, and they do not care how much going back on their obligations hurts customers.

  • Nov 8, 2019

First I was an employee of Wal-Mart until my termination August of this year. I had purchased a battery on 5/6/19. The battery I purchased has a one year free replacement warranty. On 10/14/2019 I dropped my battery off at the Atchison Wal-Mart to have it tested/charged at 7:15 a.m. before I went to my new job. When I returned to Walmart after work to pick up my battery I found that the battery tested bad and needed replaced.

Upon my arrival walking through the customer entrance in the "Auto Care Center" I started my stop watch on my phone. I talked with the one tech working about my battery. I checked if a replacement was available. I waited to be helped. When I did get my transaction started I found that my free replacement battery was going to cost me an extra $5.43 (the discount I received when I bought the battery while an associate). I was not happy with the "free" replacement cost but whatever.

My issue was that my transaction took almost a half hour to complete and I had to explain to the ACC manager how to remove the core charge from the transaction.

That night I filed an online customer complaint through walmart.com expressing my overall dissatisfaction with my whole exchange. A week passes and I do not receive any feedback from my concerns. So I fill out a second online customer complaint a week after the first one.

The next day while at work my phone rings and the call goes to voice mail (I missed the call since I was working). After working past 6:30 p.m. I check the voice mail message it is the ACC manager telling me to call her because there are a few things we need to discuss.

Due to the late time of day I choose to return the call the next day while on my lunch break, but as I am parking my vehicle to go into work at 7:44 a.m. my phone rings and it is the ACCM she tells me this call is pertaining to my letter to the president (my online customer complaint) I am told that my long transaction time was from having to wait for assistant manager Andrew to come back to override the transaction and that there were multiple customers in front of me.

I did reply that there was one customer being helped by the one tech working. I did not correct her on the manager who we did wait for (assistant manager Jeff). Then I was told that the store manager said that both myself and my wife are not to come back into the store (banned) because of some thing my wife may have posted on social media about the way we have been treated by the management team.

I do not know for sure what I did other than express my concern over the quality of the transaction that would warrant being banned from a store. Seems pretty petty that I would get banned for my concerns. Though with hind sight seeing the lack of respect and the denial of help from management the lack of training I received.

The fact that in the last two years of my job I had been denied getting recertified for my position, but having to recertify the techs I worked with. So I guess I am not surprised that I would be fired for not being trained to perform my job and ignored as a customer as I was ignored while an associate.

I had called the ACCM back in the evening of the same day she had called that morning to ask about the road hazard warranty and lifetime balance I had purchased with the tires I purchased this year, on how to honnor my purchase she said I can go to another Walmart. I explained that driving an hour and a half or more round trip was not going to work for me especially if I have a flat tire let alone rotation and ballance.

I asked if I could get a refund on the rotation/balance and road hazard warranty. I was told probably not but the ACCM said she would talk to the store manager or loss prevention and text me the next day, that was on October 24th 2019 and today is November 8th 2019 and still no answer on the issue.

So this just continues the history of how I was and still am being ignored and treated poorly by my previous supervisors, whether it be denial of training or a simple answer to a simple question.

But again... Is it normal to get banned from a Walmart store after sending a customer complaint? And ignored when inquiring about paid services? Or is it just harrassment aimed towards me? Petty retaliation? I wish I could get answers.

And if anyone actually read all of this... Thank You.

  • Nov 7, 2019

The extended warranty company tells me they don't cover broken wheels. I will never get another extended warranty, they don't honor it.

I didn't get there before the year was up so have to go through all state warranty. They said that it is not under warranty for the wheels.

  • Oct 18, 2019

they have a 70 inch Vizio listed for $199 and the stores showing it as being in the store, cant seem to find one! So, eather they cant track their stuff, employees too lazy to want to deal with the bigger tvs or maybe hoing to get the money to buy it/them for themselves. Never the less, its a sham!!

  • Oct 5, 2019

Todays Rant.

I urge others to complain to Walmart Corporate at 800 Walmart. Today I stopped off at the Centerville Utah Walmart. They were selling a printer for 19.00 but were out of them. I called the Layton Utah Walmart and asked if they had the same printer.

They did and I told them I would be coming to get it. Never in a million years would I have imagined that there would be a price difference. Layton Utah Walmart wanted 34.99 for the same item. I asked for a manger and the woman, using this term loosely, informed me that Walmart doesn't price match. I told her its a f**king Walmart. She said they dont price match. Well I promptly left all the s**t I had piled up in the self checkout and walked out.

So I just spoke to a man from the customer service department at 800 Walmart. He stated to me that price differences are at the discretion of the management. WOW f**kING WOW. #f**kwalmart. #walmartsucks. #walmartdiscriminates. #walmartiscrooked.

So I informed the man on the phone that I thought it was bullsh*t. Centerville Utah is a nicer area with wealthier individuals. Layton Utah not so much. It has a huge diverse ethnic population and most people are poor or struggling. So why is it that the nicer areas get better prices and the poor areas are raped for GOD knows what kind of prices.

Also this Walmart is in proximity to Hill Air Force Base. So one can only assume WALMART IS RAKING IN THE DOLLARS FROM OUR HARD EARNED MILITARY PERSONNEL THAT STRUGLE IN SO MANY WAYS. #WALMARTRIPPINGOFF MILITARYFAMILIES. I am ranting about this in hopes this post is shared. I am for the record completely done with Walmart. I will never set foot in a Walmart ever again. I will continue to shop at amazon. #putwalmartoutofbusiness.

Before today I had no idea this was a thing. My brother bought over the counter medicine last week at the Centerville Utah Walmart and istwas $10 cheaper than Walmart in Layton Utah. Walmart is a corporation not a franchise. This is price gouging, and it unethical and immoral. Join me in boycotting Walmart.#boycottwalmart.

Walmart does not care about poor people or poorer areas. Give them the boot!

Rant over. FYI I am writing a formal complaint to the FTC for all the good it will do. #WALMARTISEVIL

  • Sep 21, 2019

Be careful with Walmart credit/debit card readers. Each time I try to use a credit or debit card with a chip on it at Walmart, the card reader hangs up on the chip and damages it. I'm on my third copy of one of my credit cards and my second replacement of a debit card. All were damaged by Walmart card readers in the stores.

This has happened multiple times, forcing me to use cards without chips if I want to make a purchase. I'm done with this company. They can't seem to do ANYTHING completely correctly. Their online order system for grocery pickup only lists some, not all, of the items that are sitting in the store. The Windows program for pickup orders does not pass the substitution parameter to the store EVER.

Adding something to an order I just placed required a phone call to tech support, as the change order link in the email did not work (it started a new order instead). I've reported these issues over and over to area management. They've promised coupons (which must be used in the store and which didn't work) and online discount codes, only one of which ever worked.

This program is over a year old, but they haven't fixed ANYTHING. And now, with chip cards, it's impossible to go inside to get the things that can't be ordered online for pickup. What a waste of my time. I'm a programmer, and I foolishly explained these problems, complained in writing a number of times, and... I guess they just don't care enough about keeping customers or are too inept to actually do anything about customer feedback. I can't believe they are still in business.

  • Sep 12, 2019

Approximately eight months ago, after my wife was diagnosed with gerd, i purchased at least six boxes of equate omeprazole magnesium acid reducer capsules at our local walmart where we shop regularly. My wife noticed two months ago that the six boxes that we had left expired six years ago in august 2013. She was afraid to take any of these capsules because she was afraid that they might be harmful or at least ineffective. I don't think that sam walton would ever have sold his customers merchandise that was six months past the expiration date.

On july 30, 2019, i called the store where i bought this produce and was told that they could not issue me a refund and to contact their corporate office. I sent an email to walmart's hq and asked for a refund. They responded by telling me that they would contact the local store manager who would take care of the situation. The store manager never called me. Obviously, customer service is not their strong suit.

My wife and i are both in our 80s and we feel that walmart took advantage of us. The current price is $11.87 per box plus 7% tax. The purpose of this scamionis to warn walmart customers to check the expiration date on all pharmacy items!

  • Sep 6, 2019

I have never felt as embarrassed, disrespected and belittled in my life then what I experienced tonight at your store and that's saying something seeing as though I'm a disabled Vet that's been all over during my time in service. I went into the Collinsville #361 store and rang up a $3 bottle of Moscato that I saw on sale, my daughter was having a hard time pulling the bags apart so we stood there for a minute while she did and Lashonda/Lashunda comes over as if we're stealing or something.

My daughter rang up the other items we'd picked up. I called over the clerk (Lashonda/Lashunda) and from the initial encounter she had a pissy attitude as if we were getting on her nerves. I called her back over when we were finished and again she's all balled up like we're bothering her. She starts telling my daughter she needed to see her ID, I told her I was the one who rang up the item.

Tension is now rolling off her and she's upset saying my daughter rang it up when I know she (Lashunda/Lashonda) initially saw me walk over and start ringing up because she came over after and asked if we needed something with the bag. I show her my id but she needs to hold it in her hand and inspect it.

I ask why and she's pissed, she takes the item off I ask for a manager and she walks off, she finally comes back and I ask again for a manager. She brings Cara back and she says she needs to hold it because it may be fake and I've never had a problem like that or been embarrassed or treated like that. Cara is so disrespectful she walks away when I ask if they could really tell if the id's are fake.

She walked off mid sentence. Again I wait and her comes Lashonda/Lashunda, I ask for another manager and Jeanette comes she's friendlier so I say what's the bid deal my id is valid and you can see it's not fake I let her hold it and she doesn't even look at the dates on it she's good to go. I'm not spending money where I'm being treated like a thief so I tell her I don't want any of it I'd like to make a complaint.

She gives me her name and Cara's name but (Lashonda/Lashunda) took her id badge off so I can't see her name. I ask Jeanette and she says she can't give me (Lashonda/Lashunda) name, I ask don't she where a name badge, what's the big deal? Jeanette goes into if she (Lashonda/Lashunda) doesn't want to give her name nonsense.

Never again will I be treated this way. Trying to use that bullcrap excuse of the two of use can't hold my property is nonsense. If I had a fake ID I'm sure it would be good enough for some pissy attitude having worker can't pick up on it. She (Lashonda/Lashunda) only did that because she was upset, I've had no other problems with someone reading my id while I held it or the two of us held it. The way I was treated was uncalled for, unprofessional and downright wrong. Never again!

  • Aug 2, 2019

Walmart despite their denials has been hacked according to my credit card company.The have had several attempts ,i charged on line on the 27th of July and someone got my credit card.The only thing I supplied was my acces code to confirm the card is filed on line at Walmart.

  • Jul 30, 2019

In the video in aisles G3 and G4 are several toaster ovens and convection ovens with shelf tags showing the price of 1 penny (1 cent). THIS VIDEO WAS TAKEN ON MARCH 18, 2019

When I scanned a Black and Decker Toaster oven at the automated register it scanned $60 instead of 1 cent (one penny). The clerks in the front of the store refused to adjust the price.

I stated to the customer service rep at the 800 number that I believe that the Unfair and Deceptive Practices Act which relates to the truth in advertising the store is obligated to honor the display price and the 800 customer service person I spoke with seemed to agree.

I called the 800 925-6278 customer service number and reported the following complaint: That the East Meadow store Assistant Manager known as Darrell told me he would not honor the price unless someone from customer service told him it was ok. Customer Service attempted to call there but nobody answered the phone. I used a total of approx 34 minutes on my pre-paid cell phone to try and get this store to honor the price that was displayed.

After emailing their corporate office with a copy of the videos I received a call from the store manager at the East Meadow store informing me he would only honor the shelf tag price of a penney for the display model which is a non working item because there is no plug.

  • Jul 9, 2019

A MONEY ORDER IS A MONETARY INSTRUMENT. IT IS NOT THE SAME AS A PERSONAL CHECK... A MONEY ORDER IS VERIFIABLE. I HAD TO PAY IN ORDER TO GET THE CHECK. WHICH IS WHAT MAKES IT REFUNDABLE... NO ONE IN THE WALMART ORGANIZATION SEEMS TO KNOW THIS. AND ARE HOLDING PEOPLES MONEY UP BECAUSE THEY DONT KNOW HOW TO PROPERLY COMBAT FRAUD WITH MONETARY INSTRUMENTS.

THIS IS TERRIBLY INCONVENIENCING. I HAVE BILLS TO PAY AND CANT PAY THEM BECAUSE MY MONEY IS TIED UP... NOT TO MENTIONS THIS IS A REQUEST WALMART HAS COMPLETED FOR ME BEFORE... FURTHERMORE IT A MONEYGRAM MONEY ORDER THEY ARE REFUSING TO REFUND.

IF THERE IS SKEPTISM ON IF IT IS FAKE WHY NOT JUST CALL MONEYGRAM TO MAKE SURE THEY CHECK IS VALID THEN REFUND IT... THEY CLAIM TO BE SO CONVENIENT. AS RESULT OF THEIR NEGLEGENCE I CANOT GO TO WORK AND MY LIGHTS ARE ABOUT TO BE CUT OFF... I HAVE THE MONEY ORDER AND THE RECEIPT... WHAT IS THE BIG ISSUE...

  • Jul 7, 2019

I recently went into walmart to purchase a certain monopoly game. I normally order online or do online pick up however, today the website was not working properly and it wasn’t far from my work so I just made the quick trip over to the store. When I go to check out the online price was 9 dollars less than the price at the store, so I pulled it up so they could honor their online pricing and apparently wal mart doesn’t honor their own pricing!!

What kind of company doesn’t honor THEIR OWN PRICING!!? I had about a 2 minute argument with the little customer service cashier manager and came to the conclusion that I can’t believe a store/company of this caliber and size would argue with a consumer over 9 dollars. The gentleman even told me I could just pay for it online and pick it up, so I at first Obliged and then realized even though I had it in my hand, I could not pick it up until the next day.

I’m just shocked at how poor this system is organized. It’s more than clear that Wal mart as a whole no longer cares about the consumer and customer satisfaction but about how fast they can get you in and out of the store and take your money. Unfortunately, I still bought the game because I needed it and 9 dollars isn’t breaking the bank however they have definitely lost a customer and I will carry this story on to as many people as possible just out of pure principal. Find a better company, I heard target will honor their online price and you don’t have to purchase online to pick it up later!

  • Jul 6, 2019

Sent speaker back and they stated they never received them and charged me for them anyway . UPS said the sent them back , but could not track because the item would receive a new tracking , upon returning a product and only the company would have this return tracking number.

AMI Ventures repeatly states the would check their warehouse for the return speakers / yet they never return my calls , and ask me to give they more time . it has been almost two months.

My bank wont dispute the charges because I dont have the return tracking number , & UPS store in Norwood Cincinnati Ohio told me that I did not need a receipt when I returned them/ so now I have no speaker and Im out of 177.00 dollars.

  • Jun 14, 2019

Myself (Brandi Humber) and Steven Powell purchased a TCL Roku 4K TV (or so I thought) with cash from the Walmart. When we got home we realized the box seemed to have been open, but didnt think anything of it since the TV appeared to have been new. We turned on the TV and it was acting weird since it took a really long time trying to update.

Finally the TV began to work. Two weeks later the TV stopped working as designed. The left side of the TV was darker than the right. We took the TV back and Walmart who advised we couldn't return it without a receipt and claimed the wrong TV was in the box. I called Walmart corporate office, who then spoke with assistant manager Kendrick.

Kendrick agreed to take back the TV with the receipt and understood the wrong TV in the box was not the fault of the victim who bought it. I got out of the hospital and found the receipt. My son took the TV and the receipt back to Walmart with proof of the conversation I had with Walmart reference #190613-016993 (with agent Stephanie).

Assistant Manager,Kendrick decided to do a bait and switch and refused the return/exchange. Walmart scammed me and sold me a used three year old TV as if it was a brand new TCL Roku 4K TV. That is a UDAAP violation, since it is bait and switch. Assistant Manager Kendrick refused to refund or exchange the item despite agreeing to do so when their own customer service (Stephanie) spoke to them 6/12/19. I believe Walmart did this maliciously and refuses to make it right. They can see what they sold me verses what I actually got (against the law).

I feel like I was targeted because I didn't/wouldnt realize the TV was old and used and they are trying to get away with scamming me out of my hard earned money. I am ill and had surgery 5/1/19 and just got out of the hospital 6/13/19 from complications. Steven Powell has stage 4 colon cancer and just started back on chemo 5/10/19 and a blood transfusion 6/13/19.

We cannot keep going back and forth with Walmart because they stole our money and we are both ill and targeted when she should be protected. I spoke to Walmart customer service again, reference #190615-037772, with agent Brenden. He was going to do one more attempt at a resolution and I would get a call back within 1-3 days. This issue is very stressful and there doesnt seem to be an end in sight.

  • Jun 11, 2019

On 06/09/19, I placed an order that the store would fulfill instead of the Warehouse. I went to pick up the item and was told they were out of stock then tried to substitute the item with another. To make me think they had refunded the $62.94 back to my card, a receipt was create without the correct item and how much would be refunded.

The receipt looks like a dummy receipt and had I looked more closely, I would see Walmart receipt was suspicous. I called the Walmart store to speak Jason Toth - supv. but someone impersonated a supv. named Rebecca. This person was so rude and very unprofessional told me if you don't comein I would not get a refund.

I insisted on talking to Jason Toth so I was paced on hold from 1:16 pm - 1:35pm. Then someone name Sam came to the phone saying she was a supervisor which equally rude, demeaning and unprofessional. None of the employees that are in manangment have no soft skills and should not be dealing with the public. Sam hung up on me.

Rodney blind transferred me to Walmart.and the agent did not know what iI was talking about.comThe store at 9578 Rowlett reps impersonate supervisors name Rebecca then placed me on hold over 20 mins. I called to report the treatment at the Walmart Store but I see the customer service attitude are filtered down from Customer Relations. On top of that Terry called me Bit-h .....I'm amazed Walmart have some working for them that would get upset enough the call a customer BI*CH

  • Jun 5, 2019

Name: Dominique Sandra Marie Lax Re: Slip & Fall at Walmart South Negligent of water front entrance around self-check out area with no sign around it store video shall prove it. Time: 7:45 A.M. Date: 06/06/2019

STATEMENT: I Dominique Sandra Marie lax do swear that the below statement are true and best to my knowledge and abilities. On June 6, 2019 I enter Walmart Super Center in Muncie Indiana address location: 1501 E. 29th Street, Muncie, Indiana 47302 (765) 282-7467 or Corporate Office 702 S.W. 8th, Bentonville, AK 72716 1-800-925-6278 Email: help@walmart.com

I enter Walmart Super Center to attend Job Fair that were being hosting inside of Walmart. When I slipped and fell on a puddle of water on the right side of my hip. I was helped up by Walmart employee Barbara the witness African American Walmart employee work as a greeter in the front entrance witness the fall.

Michelle Assistant Manager took the incident report. I was then rush to the hospital by paramedics. At the emergency seen by ER doctors. Who conduct an X-Rays? I’m concern about future damages that fall may have caused. Due to Walmart negligent failure to place a caution wet sign for consumers.

  • May 7, 2019

Large Holiday order from Walmart.com was received damaged and defective. Returned in person with store manager. Promo codes were received to make up for AWFUL experience. Final code did NOT work. Upon questioning with on-line chat my account was deactivated.

Call center supervisors created new account for me so promo code could be applied. The new account was also closed. Tried a third time with supervisors instruction and assistance. Third account closed. All returns were accepted as an item cannot be returned without being accepted.

Walmart has a return policy, yet they penalize a customer for using it. Items ordered from Walmart.com ALWAYS arrive with problems. Boxes, bags burst when thrown from whatever delivery service. Items inside boxes defective and damaged. You can NOT shop Walmart.com with confidence.

I suggest Amazon as they appreciate their customers.

  • Apr 28, 2019

My friend sent me a Walmart To Walmart wire in the amount of $45.00 I had the reference number. When I went to collect my money, a clerk told me she could not release my money because I had a Po Box on my acount. The other clerk, Beatriz told Synthia on the phone the funds were frozen.

  • Apr 24, 2019

Walmart (Best Value - yeah right) coffee filters keep getting thinner and collapse inside my coffee maker. This doesn't happen every time, but when it does it makes a big mess and ruins the coffee. It's true that you can bring products back for a refund, but that means a 30 mile round trip for me and they don't pay for gas or wear and tear on your car.

Now RR is being stupid. They want more words.

Ray

  • Mar 28, 2019

An african american female was given a tiny valued courtesy/loyalty coupon in Feb 2019, inside the Shrewsbury store, by a very nice employee. Recently the “very loyal” african american tried to redeem it: several employees weren’t familiar with this coupon that had Walmart written on the front and back AND came with preprinted instructions.

Nine minutes of management employee trouble shooting and the white male supervisor repeatedly leaving the register and “disappearing” into a office (maybe he was reading a supervisor manual, who knows).

So why is Walmart in Shrewsbury MO not training ALL employees on coupons? Why is an african american carrying a tiny valued WALMART coupon under suspicion? EVERYONE was looking at the tiny valued coupon like she’d made it in her basement. It was beyond weird.

  • Mar 25, 2019

Website said my package was delivered 4:36 pm yesterday. They finally emailed me at 3:08 am today - almost 12 hours later - and said "Package delivered". I have not yet received package. Their website offers no way to communicate or leave a message with anybody.

Website says to wait 3 days and try again. Poor way to do business, especially since majority of purchases are from 3rd parties, like mine was !! I will not purchase from them again. I suggest you buy from somebody else.

  • Mar 23, 2019

I bought a hair regrowth helmet at walmart.com in October 18th. In January the helmet didn't work anymore (lights didn't turn on). I asked for a refund or another helmet, and what I had is a couple of e-mails telling me to change the power cord, change the battery, etc. When I took the helmet apart to try to change the battery, and sudelly, the helmet turned the lights on again. So, I explained the situation and told them that if the problem comes back, I would ask for a refund.

Than, a couple of weeks ago, I faced the same problem. Then, I contacted walmart again, asking for a refund, and again, received a couple of e-mails recommending me to fix it myself. I said that I tried, but the helmet didn't work and I'd like a refund. They sent me this incomprehensible message "thanks for your kindly reply for this situation,we would like to issue you the refund here is this fine? may i know if you agree? waiting for your early reply best wishes", and no more contact or email.

  • Mar 17, 2019

Simply put; I bought a 26 inch white gold box link chain at walmart and loved it and wore it daily for about a year until it broke. I had purchased the care plan when I bought it so I filed a claim. I sent back the broken chain expecting a repaired or replacement chain of comparable size, weight, length, width, value etc. what I received back was a joke!

I guess they think I'm stupid or don't own a ruler because first of all the chain was only 20 inches long, secondly it was not even half of the gauge I originally purchased and upon further close inspection I noticed on the clasp a stamp of 925 instead of 10K that should of been there!

They sent me silver instead if gold. I called to complain and their answer for the length difference was it was a 20 inch chain originally and it must have "stretched" from normal wear and tear! Has anyone ever heard of a chain stretching 6 inches?

Yeah, me either, needless to say they disagreed I had rec'd a silver chain and basically told me that my warranty was fullfilled! So basically I got screwed! Steer clear of walmart's care plan, or better yet walmart all together!

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  • Jan 20, 2019

"Shared" my personal medical information If you are a stockholder in this company or if you buy your prescription medication from a pharmacy at one of their stores, you will want to read this. When I was first put on Metformin for type 2 diabetes I had my prescription sent to the pharmacy at the Marinette, Wisconsin Walmart.

I had a trac-phone of which NO ONE knew the number to. At the pharmacy I gave the phone number to this phone. Within a few months I started to receive 5-17 phone calls per day, 6 days a week from people trying to sell me stuff pertaining to diabetes. This included: glucose meters, test strips, lancets and even subscriptions to a magazine called Diabetes.

Some days the same people would call 3-4 times. I asked these people to remove me from their call lists but they just kept harrassing me. I sent a letter to Walmart complaining about this and of course they denied it. NO matter, they were the ONLY ones with my phone number and who also knew I was buying a diabetes medication from their store.

One woman I spoke with on the phone confirmed that Walmart does indeed "share" people's personal information with these other companies. I don't know if by "share" she meant sell, trade, whatever.When I told this to the woman who was "supposedly" doing an "internal" investigation (Katie Hawkins) she stated that the woman who told me that shouldn't have done so and would be delt with.

I'm guessing that is "Walmart speak" meaning she will be fired. Even though I told this "investigator" exactly what was happening and how the proof was irrefutable, she decided that Walmart did nothing wrong. Funny thing is, at the same time that she decided this, the calls stopped. Now even though the calls stopped, I was harrassed 6 days a week for almost 2 years.

I believe that I should be compensated by Walmart. NOT only for the harrassment, frustration, etc, BUT also for the breach of my personal medical information. Who knows who else has access to my personal information. Identity theft and all of the different scams going on daily to hurt people in one way or another is a VERY serious thing in this country.

I have spoken to an attorney about a law suit against Walmart. He wants to do a multi-billion dollar class-action law suit. I don't. I'd rather do a multi-million dollar settlement. Bottom line is this: if it's announced that a multi-billion dollar law suit has been filed due to Walmart "sharing" people's personal medical information, what do you think that would do to the value of said stock ? AND: if you buy your prescription medication from a pharmacy at a Walmart store and are receiving phone calls from people trying to sell you stuff, now you know how they found out about you.

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  • Dec 14, 2018

I ordered an Instant Pot on black Friday online. Said it was prepped for shipment but never handed over to fedex. They are claiming it was stolen from time it was boxed to when fedex came for pickup. Mind you it was in their warehouse! Because they package special black friday coded boxes they are out of stock and will refund money, if i file for refund. Then I can go buy the one they have in the store (which is $40 more for same item - 8qt instant pot lux). Asked why I can't have one on shelf since I paid for one. They say online and store inventory are 2 different buckets. But I've bought online and returned to the store and they take it so I call bull.

  • Nov 16, 2018

In Oct., 2016, 4 African American males, aged teenage to mid-twenties, were recorded observing customers in the vision area and obviously without need of vision service or products. One of the youngest was caught on camera following me all over the store, and finally reaching over my shoulder to steal my wallet when I bent down to a bottom shelf. I discovered it missing at the checkout register. I got no assist from employees. I demanded to see a manager. I got an assistant, barely English-speaking. I called police, who viewed the film and took for investigation.

WalMart would not allow me to see their camera. Their manager also told police I had accused their cashier of the theft! Such was the lack of any communication from WalMart! The obvious purpose of these men in the store was totally accepted by all employees - after all, they were only robbing customers personal property and not their shelves! This practice goes on apparently, as a colleague later recorded with his phone. WalMart doesn’t care. Where is any security?

  • Nov 11, 2018

Loratadine is a script to stop mild alergies and runny noses. The pharmacist told me he would substitute Claritan. i turned down Claritan and told him I wanted Loratadine. He said he would fill it and charged me $30 for a 90 day supply. i called the corporate headquqrters to complain about it and told them I researched both products on the internet and Loratadine is rated as very satisfied while Claritan is only moderately satisfied as reported by users. i was told I would receive a reply in four days. Never heard back. I called today and was told it went to the wrong person so I told then the story again to a different person. They told me I would get a call in 4 days. they kept misstating the problem that I said I was having. I began to see a pattern developing. In 4 days, I believe, I was going to get the run around again so I contacted Rip Off Report.

  • Oct 31, 2018

I bought a new pair of glasses on 4/16/2017. They were high end. Elite poly progressive, with anti-relective coating, and Transations X. After a month they looked smudged and I couldn't get them clean. I took them back several tim es to have them clean them. After a few weeks, after holding them up to the sun, I could see a lot of scxratches. Finally after 6 months I took them back, and they confirmed many scratches. They would not warrenty them. I think for the money, $450.00 for the lenses, they should have lasted a lot longer. The Crizal lenses I got 8 years ago lasted five years, without an issue. They are selling chep defective lenses, and should be investigated.

  • Jul 22, 2018

I ordered a laser pen from Walmart.com web site. The manufacturer is Global Alert LLC. The laser did not work. I contacted Walmart who sent an email to Global Albert LLC. Global Albert had me send a video of the pen not working. After several more emails Global Albert stopped replying to emails. I contacted Walmart but never received a reply.

  • Jul 3, 2018

So two day's prior I purchase two tires at the store and make an appointment for installation. Im told its free mounting and chould cost only 5.00 to dispose of tires O K fine. Come back at 9:45 on appointment day they get the car in the garage at 10:10. Watched as the mechanics walked around from car to car pretending to be busy , watched one guy walk from car to car talking with everyone fora 1/2 hr then said well I'm going to lunch. I asked him why he walked around for so long and he said he could not start a job and then walk away from it if he did not finish so he could clock out for lunch. Evidently they must punch out on the dot for there lunch break.

So after my car sits in the shop for over 1/2 hr with nobody touching ot I finnally see some one taking off the tires he walks to the tire machine where he greats another employee and chats with him for ten minutes while my tire sits on the machine. He then starts the balancing machine and is greeted by another employee where they chat for ten minutes. This procsess repeated itself on the second tire. O K great I figure all done after a mech actually touched my care it took a full 45 min to change two tires I figure the mech will now pull my car out , nope he opens the hood and hooks up cables to my battery so I called out to the manager saying hey why is bhe under the hood of my car the manager reply's its a curticy we check the battery and fluids for you. I said excuse me I have been here 1 1/2 hrs for two tires already shut the hood and pull me out. So I then go to the counter and I am charged 30.00 more for disposel & stems I was pissed and walked away mad vowing never to go to walmart for tires again.

  • Jul 1, 2018

Walmart allows it's vendors to hide behind walmart to protect them from their responsibilities for service and or possible legal actions. They refuse to list responsible parties. once you order from walmart and they ship you over to one of their online vendors you are pretty much out of luck if they decide they don't want to talk to you. You can't get anyones email nor can you get a physical address or a phone number nearly impossible to file a complaint without such things. Buyer beware! Cheap is usually NEVER better.

  • Jul 1, 2018

I informed Felicia Spell, co-manager and Carl Leyse, Automotive Manager of Walmart in Tifton, Ga that I bought the road hazard insurance on all four of my tires. I bought the tires from Walmart and has only had them for 8 months. I got the two from tires replace and had to pay $258.58. Carl and Felicia claims that I had wear and tear on my tires. I told them it was the rough rumble strips in the road where they recently did road construction in the road at intersection that I had to cross 5 days a week that did the damage to the tires and not wear and tear. Walmart in Tifton is a rip off. They don't honor their road hazard warranties. Don't buy tires from them.

  • Jun 3, 2018

At Christmas time I put several items on layaway. I paid for the Warranty on my laptop. Well a month ago it for dropped. I filed a claim and they said I did not have insurance on it but on knee pads, which I returned before completing the layaway. I have emailed several copies of my receipt with the circled insurance number to no avail. They have stopped contacting me. Simply denied me and ignored me. Please explain why anyone would insure knee pads. When they are buying a laptop a desktop and refrigerator and other big purchase items. I have been bamboozled. I am out of a computer and apparently have insurance on kneepads that's I don't even own. It is my belief that this is done intentionally just to make sales. When the consumer calls in for a claim. They have their money and they are ok with that. Ripping off hard working individuals. The insurance does not give description of what was actually covered so the consumer has no idea of which item is actually being listed as the warranted item.

  • May 31, 2018

I went to Walmart and purchased a battery for my truck. Then I went to Mc Donalds and had a burger while there I decided to look at receipt ajnd realized they had charged me to much for the battery. I went to the customer service department but I was told it was closed. So I took pictures of the bagtery and went home. I wanted to make sure I was correct so I looked up the numbers on the receipt and it kept coming up with a group 24 battery which is not what I needed. I looked at the stickers and realized the top one was wrong. The battery was a group 65 but the sticker and price was wrong. Well I assumed it was a factory mistake since I work in an industry that is filled with manufactures errors.

The store only had one of these left and I assumed it was another error battery. I didnt want the warranty issus so I went to a different store to get the correct battery with the correct stickers.

I took it back to the store and told them what I had found and the next thing I know I am being accused of messing with the sticker and all kinds of bs. During all that they tried to tell me I had to take it up with the manufacturer etc..They gave me 50 reasons not to take it back. I was so pissed. They charged me 94 and change plus 12 core and 1 enviromental.

This is unaccpetable. I should be held liable for thier issues. I am not a criminal and I dont think like one.

I had a simulier experence with them and a power tool many years ago. I purchased a hand drill and out of the taped up box it did not work. I tried to return and they said it is a manufaturer issue and refused to return my money. Since that day I have refused to purchase any black and decker product period and I no longer purchase any power tool from them. I have stuck to it. Walmart in fact separates its self from the products they sell and take no responsibilty for what goes on in thier store. The sticekr that says we recycle take your battery back to walmart is false advertising , it doesnt tell you that you have to find a supercenter that will accept cores or exchanges.

I am look into fileing reports everywhere I can FTC, consumer affairs. I use to shop there 2 or 3 times a week. Not any more now the target around the cornor gets my business. Completely

Im tired of the cheap ways of walmart anyway. The stocking in the evenings that blocks all the aisles, and policys that are anti-customer.

  • May 30, 2018

In January of 2017, I bought my daughter a Senior ring from Walmart.com. In the purchase, I also bought an extended warranty for said ring that gave me an additional 2 years of coverage for this ring (Past the original 1 year). In early December 2017, my daughter reported to me an issue witht he ring. I contacted WALMART.com to file a claim. I was informed by the customer service rep to take the ring to the local store, and give it to the Jewelry dept who would send it out for repair under the warranty. I informed the person on the phone that I did not buy this ring from the actual store, I bought it online. I was told that was fine, because they are all the same and it is easier this way. Hesitant, my wife took the ring to the store. the Jewelry rep at the counter initially did not want to take the ring for repair,a nd advised it was bought online, therefore needed to be handled through the online system. When informed that we were doing what the online rep told us to do, she took the ring. Apparently, the ring was "Sent Off" to the Jeweler for repair. A couple of weeks later, I receive a phone call from Walmart to come get the ring.

I was informed on the phone that the Jeweler would not repair the ring, because it was bought online, not in the store. I again contact Walmart.com, and was told that because it had been less thatn a year since I purchased the ring, then I would have to take it to the store. When explained I had already done that, and told them what had happened with the jeweler not repairing it, He then informed me I would have to wait till after the year anniversary (from purchase) was up, which I did (Strange, but whatever). After the one year anniversary, I start the whole process over again. Was informed that I would get an email with my claim, which I did. It was asking for me to upload proof of purchase, which I did. I was told I would receive a UPS shipping label (By email) that would be the return label to send the ring back for repair. Never received email with the label. I have called NO LESS THAN 20 times trying to get the shipping label, and have yet to get the label. Every time I call, I get the same ol scripted answer "We'll be emailing you the return label in 1-3 business days"....Bulls***... It is now the last day of January, and I still have yet to get a return label

  • May 15, 2018

i ordered a power cord for my vaccuum thru walmart.com knowing that anything wrong i could return to walmart locally but upon receiving the wrong product brought it to walmart and they refused to accept the retun because it belonged to third party and to shipped it back it cost half price of the product for shipping i would advice people be careful on walmart .com website when i order i did not order thru third party if walmart accept to sell the product for them then they should have accepted the responsibilities to return the product would i have known i will never buy or order the product thru walmart.com

  • May 12, 2018

This is a review about all Walmarts and other stores in general. Based on an experience I had recently. I just wanted some socks. Before entering the store I have already been on at least 5 cameras outside the store. I walked into the Walmart. A telescopic camera lense extends out of the wall and stops about 3 inches from my face. I can see the inverted reflcetion of my face in the fish-eye lense before it retracts back into the wall. I start to make my way to the socks. I notice cameras everywhere... everywhere all over the ceilings, everywhere I look. Then a voice over the intercom... "Security scan and record section 3E" I'm like is that me? The little criminal that I am here to buy some socks... I've done it now. Better parasitize my image by making a living off of villifying me. The Villain, here to buy some socks! Mwah-hah-ha-hahaaaa I make a break for the socks... I see people pass me giving me the evil eye... are they people or agents sent to watch me close up... you never know what I might do next. What if I pocket the socks and the camera can't see? Send the secret shoppers. Why even make it secret? Obviously I'm a criminal. Why not just assign a secret shopper to each shopper and have them shadow the shopper throughout their shopping session? They can walk right next to the shopper, in fact they can hold the shoppers hand! Then you never have to be alone, since you never are alone anymore anyway at least now they can give you some company... I grabbed the socks and started to make a break for the register. A drone came down from the ceiling and started flying next to me. A small speaker on the side of the drone then said to me, "Okay criminal... you are now in possession of the one and only product. That product is worth more than your life. All of this technology is here to serve and protect that product. You worthless human criminal just give us your money and get back to serving your baby raping self proclaimed elite lizard masters" I'm not kidding the Walmart drone actually said that to me. Suddenly I was surrounded by the police. They said, "Make the purchase or we will beat you to death." I made the purchase and they tore the socks out of my hands and began beating me. Somehow I managed to get up and run as fast as I could out of the Walmart shouting, "I just wanted some socks, I just wanted socks, I don't understand."

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