They said it's because my sister used my account wants to pay one of her bills that allowed them to put attach my account to my sister's bill and they can draw off of my account anytime they please I don't have an account with Direct TV and have never signed anything for DirecTV how can this be legal
Direct tv took money out of my checking account without my permission my sister has a DirecTV account I do not she used my card one time with my permission to pay her bill they say because my card was used once that it allows them to keep my account on file and enables them to draw money if her bill isn't paid at no time that I ever agreed to this they were told it was a one-time payment I have never had DirecTV and don't want it I'm 63 years old on a fixed income and they took all they could out of my account leaving a zero balance how can this not be fraud the government needs to take a stand on these types of rip offs where are my rights
When we moved to Maryland we decided to get direct tv. At the time the sales agent told us when we expressed our concern that we are a navy family that move alot and was not sure if we will be here 2years, she told us that the federal clause protects military families from relocation and deployement and that when we move if we can't have direct tv where we are going, our service will be terminated without penalty. Well it's almost 2 years now and my husband is deploying overseas and my children and i are moving in with my inlaws and they already have cable. I called direct tv and i was told that i will have to pay termination fees to buy out my contract. when i brought up the military clause the agent told me that it is for the active duty member only and that since i was not the one deploying but my husband i will still have to pay. I am very angry that i was not given this information by the sales agent but rather told that military family not active duty personnel where protected on the clause. I am a military wife, my finances isnot different from my husband. How is direct tv apperently helping military families? Direct Tv preys on military families and scam them in my opinion without full disclosure.
Direct TV committed fraud by attempting to access funds they were not owed by using a debit card they knew to be expired and without the security code or my authorization for a closed account. Their equipment including a remote control I bought on EBay was sent back (tracking attached with this letter). I was so angry I will never use their service again so I gave them a free remote.
I contacted Direct TV after my contract had been expired for over a year via their online chat and stated I wanted to cancel my service and how did I return their equipment. I kept getting responses to call because they wanted to try and convince me through incentives not to cancel my service. I did NOT want to talk to anyone with a long winded speech about how wonderful they were I only wanted to stop service and return their equipment. This was infuriating since I didn’t have to talk to a person on the phone to order but they wanted to put me on hold to cancel.
I sent an email requesting the address to return their equipment the last week in January (2016). I didn’t receive a response. I called and asked to return the equipment. I was put on hold and left there. I called again and was told to ‘hold why they accessed my account’ after being disconnected three times I was not satisfied since I kept telling them to cancel my account. I didn’t want their service. They had up charged for channels which I watched and suddenly I would have to pay more for the save programs. So I was done. I was no longer a willing customer.
They charge a month in advance so I was fed up. I disconnected their equipment myself and put in the closet. I called Dish Network on 02/17/2016 and ordered their service. It was installed on 02/23/2016 and the installer was amused he didn’t have to disconnect anything because it had been done the week before. I then called Direct TV yet again and asked how to send back their equipment. I kept yelling customer service into the phone and finally the bot transferred to a person that naturally didn’t want me to cancel. They shipped me the box which arrived two weeks later. I packed it up and left it for the handyman to take to the post office. Then I get an email from this company telling me they “cancelled my service on March 26, 2016. That’s nearly two months after I first began requesting it be turned off. So now they are attempting to charge me for service I didn’t’ receive on equipment I didn’t use. I ignored figuring it didn’t matter after all because they would eventually check their records and bill me only for a few weeks in February and that would that. Instead on Monday May 9, 2016 I randomly check my account to see if the check I wrote for some sheep cleared and I see this bogus fraudulent charge of $384.52!
So they charge me on my Visa Debit Card without my authorization, without the security code on a card that HAD EXPIRED THREE MONTHS PRIOR!!!
I went to the bank and was told that this isn’t the first time they have had a problem with Direct TV using expired cards to access accounts. It was explained to me they will just randomly keep trying different expiration dates until they get one that works. So the bank immediately locked my account and destroyed my debit card giving me a new number.
I am beyond disgusted with DIRECTV . Not only did they hang up on me three times transfer me to over five different people, they also lied to me about everything after being on the phone for over Five HOURS. They lied about countless things and when I told them that I know they record every single supervisor conversation they finally started to show a little bit of concern that I would take this issue public. But STILL after that conversation 2 days ago I have yet to hear a response about them listening to the recordings. This company is EXTREMELY UNPROFESSIONAL and will NEVER get my business again. I highly recommend that any person looking into this company to stay away and find a more reliable and honest company to use. I hope I can show/help anyone looking for the honest information on this so called business.
According to their customer service rep, Directv can and does double bill in months where service is suspended for non-payment. I spoke with their rep, she agreed it is company policy and that I had no one else to speak with. After about a 30 min conversation, where she confirmed the double billing at least 3 times, she refused to transfer to any one else. She said she was the only one to discuss this with. After realizing her argument had no basis, instead of offering refund, put me on indefinite hold, then disconnected in 15 min.
Here's one more for the books! In October of 2014, we decided to go with Directv. We paid the first payment w/my debit card, then decided to have the bill paid thru Auto Bill Pay, Directv's payment method. I used the same debit card #, and received a "Welcome to Directv" letter w/the next payment set to be debited on 10/04/14. A line on the bill stated "CONFIRMATION of Auto Bill Pay enrollment by DEBIT CARD, payment to be charged on or about 10/04/14". Every bill we received after that, had that statement on it, with date changes on it as appropriate. (I prefer to get paper statements for my own safety.)
October 2015.(Here's where all the "FUN" begins!) My nextbill arrives w/this statement, in BIG red letters at the top, "PAYMENT REVERSAL". This bill also showed an expected increase in payment (double what we were paying) w/this statement at the bottom-"Please do not send cash. Make check or money order to: (Their Phoenix address).
So I call to find out what this is all about. I'm told that my bank didn't respond w/payment because....(get this!) the account # was wrong! After a full year?! So I give them my debit account # again, and ask them to repeat it back to me, which they did(correct!). At tnis time I paid the amount owed while on the phone, got a confirmation # as proof of payment.
The next bill we receive has the original line as the very first bill: "CONFIFMATION of Auto Bill Pay enrollment by debit, etc, etc. Each bill after that had that same wording - until Nov. of 2015- again this bill arrives w/the same big red wording as before, "PAYMENT REVERSAL"! WHAT??! So I call and ask what is the problem is NOW! I'm told, again, that the bank, again, didn't pay for the same reason as before - wrong account #!! Again I give them my debit card #, and again ask them to repeat it back to me (correct!) and again pay the amount w/my debit card and get a confirmation #.
The next bill we receive had the same, old "To sign up for Auto Bill Pay, see reverse. Please do not send cash. Make check or etc, etc, etc. The next correspondence we receive is completely different from all the rest, abnd has an Orlando, Fla. address. This rediculous letter, dated 02/04/16, with a past due amount of $134.33, stating that if this bill is not paid by 02/10/16, our service w/be temporeraly disconnected.
So I call and was told, by a guy that mumbled his name, that we were past due, and told him "WRONG!" I also told him that I was illegaly being charged late fees. He looked that up and found that I'd been charged a total of $10.00. I asked him point blank "Why aren't they debiting my account as agreed by contract?" He ignored that question, and asked if I wanted the $10.00 as a credit! I told him at that time (all the while biting my tongue to keep my temper) "drop the stupid ten dollar fee and answer my question!" I never did get an answer!
At this time I'd had enough, and told him all I was going to pay, by check, was a normal payment, NOT double what they said I owe. It is my hope that (again!) nothing goes wrong. I'm beginning to think that whole company is spending too much time in the Arizona sun.
The last letter we received alerted us to the fact that they "were now part of family". WOW! A big company to hide behind?!
After a variety of frustrating and unsuccessful email, chat and phone contacts with Directv reps I mailed a detailed letter to Directv and ATT headquarters. This letter was written for the express purpose of informing executive management of an extremely frustrating experience my wife and I are having as returning customers of Directv. We had been satisfied customers for 4 years until March 2014, when their company was unwilling to offer us any further discounts. One will see that we were customers in high standing with excellent credit scores. We then received TV services from Dish for 2 years. We are demanding that Directv follow through on written promises it has made in weekly emails we receive if we sign up as customers. I attached one such email to the letter. In initial contacts including the point of sale telephone call to one of their representatives, all of the discounts offered were explained to me. This included the assurance of a $200 VISA Reward Card. In more recent communications I have been told we are in fact, not eligible for this Reward Card. I have researched the internet and have found many other new customers having the same negative experience as we are. If this simple issue is not quickly resolved we may collaborate with these other customers and file a class action lawsuit based on false promises to customers so that they enter into a 24-month Agreement. Further, this is a breach of Contract/Agreement. In addition, I have contacted private, state and federal consumer advocacy agencies to bring this fraudulent, deceptive, illegal and unethical practice to their attention. Also, their company has readily engaged in the practice of false advertising. The letter includes extensive and detailed documentation of all contacts I have had with a variety of their representatives/employees.
In more recent phone contacts I demanded to speak with a supervisor and his boss, a manager. Both could not explain why we are now ineligible for this $200 Reward Card. They could not provide me with an eligibility crriteria. The manager actually asserted that part of the criteria is based on credit report ratings. I find this laughable in light of the fact that my wife and I have credit scores around 800 and were loyal and dependable Directv customers from 2010 - 2014.
We requested that a member of executive management thoroughly review the contents of our letter and our account. Is it worth the grief of defending a class action lawsuit which could cause a loss of many thousands of dollars and negative publicity on a variety of consumer advocacy websites over a $200 VISA Reward Card? Since so many other new customers are experiencing the same issue as us, one could easily identify this as a scam.
We demanded a written email response within 72 hours of receipt of this registered letter. In the letter we expect specific and detailed reasons why their employees state we are now ineligible for the $200 VISA Rewards Card. We expect written confirmation that we will in fact receive a $200 VISA Reward Card. If this matter is not resolved by Directv to meet its obligations of the 2-year Agreement, within the above-stated 72-hour time period, we will immediately return to and contact Dish Network. They will remove the Directv satellite dish and we will remove the 3 receivers. Directv will be required to arrange for a pickup of their equipment at no charge to us. We will not owe them any money for the next 24 months since the Agreement would be deemed null and void. For their information our credit card account that they are utilizing to autopay our monthly U-Verse and Directv fees has been closed.
We are extremely disappointed and astounded that an American company would treat a longstanding, loyal and returning customer in such a manner.
Husbands Directv account had went to collections prior to our marriage last year. Made payments on it through First National Collection Bureau Inc. who handles Directv accounts. Made a final payoff in the amount of $367.87 by personal check on 2/10/16. On 2/25/16, called collection company because check had not been deposited yet. Was told they couldn't locate check I sent. Was asked to send a second check, and was ASSURED there would be a note put in file to return first check if found. On 3/6/16, my bank records indicated that BOTH checks had been deposited. I contacted the collection agency who told me that all Directv checks get forwarded to Directv per their request along with any account notes. So, I start the process of calling Directv. On 3/6/16, I spoke with Brandon (Id # 515765) who told me that an expedited request was put in for a refund to be issued to me at 11:03am that morning. Expedited was supposed to mean it would only take 2 weeks to receive my refund, not the usual 30 days. He also took my contact phone number and said that someone from finance/billing/refunds would be contacting me within those next 2 weeks to get all my checking account information so they could issue the refund to me. On 3/16/16, I called Directv again and spoke this time to Kelly (id # 101036681) who apologized for the "erroneous information" I was given on my last call. He took my checking account routing and account numbers and again my contact phone number and said I would receive my refund within 10 business days. Then today, 3/24/16, my husband received an email from Directv telling him that we would be receiving our refund in the form of a Visa prepaid gift card, and that it was being shipped to the address he had on his account with them when he had it open several years ago which happens to be in a totally different state from where we live now. First of all, we didn't pay them with a prepaid gift card, what makes them think we want that as our refund? We can't pay bills with it! So I contact Directv AGAIN, got a rep and asked immediately for a supervisor. Waited 20 minutes on hold with no answer from rep or supervisor before I finally hung up and called back. This time got rep Bryan who transferred me to Supervisor Osman, who told me I had the wrong department. He then transferred me to Billing where I got Tony (id #1681393). When I asked to speak to the supervisor he said he would transfer me but when I asked Tony what the supervisor's name was, he flat out refused to give it to me. I was then transferred to supervisor Joseph (id # 719521) who proceeded to tell me that it was their policy to issue gift cards on closed accounts and there was nothing further he could do about it and it would take at least another 10 business days to receive the card. When I asked to speak to his supervisor, he told me that he "was the highest ranking person there", and when I asked for his supervisor's name and contact information he also refused to give it to me. I am seriously considering consulting a lawyer because in the first place they cashed both checks after they conveniently lost the first one. Second of all, don't screw with my money by giving me some lame gift card when I paid you with a check! I will also be sending this information to whoever I can find contact information for at Directv, along with the BBB and blasting the internet with the wicked ways of Directv. DO NOT - I REPEAT - DO NOT DO BUSINESS WITH DIRECTV! They are scam artists thru and thru!
When agreeing to services backk in March 2015, I made it very clear that I will not pay for any overcharges from companies outside of agreed amounts. i was assured my bill will never increase the agreed monthly amount.
Each month starting with the second month, I received overcharges and each month i called regarding these fees. Each time I'm either hung up on or transferred to various departments having to explain the issue each and everytime. I was consistently assured the adjustments would be made. To date the adjustments haven't been made and to date they are refusing to make the adjustments as agreed. i spent all day on the phne with various representaties finally arriving to a solution which we both agreed. Yet again, i paid as agreed and yet again DTV has failed to deliver on their end now demanding payment for the overcharges. I will not pay charges I did not agree too and now if I cancel Im ht with early terminaion fees. I would not terminate services if they delivered their end of the agreement!>
These companies should not be allowed to abuse their agreements and uphold what was agreed. I paid my $235 and now DTV must adjust the $67 they tried to overcharge me for.
This company has the worst customer service ever. I have been dealing with issues with this company since 11/2015. I terminated my service in January and I am still receiving bills from this company. I was charged for equipment that should have been free. I was told I was going to be refunded for the equipment that I should have never paid for. Every time I called about the service I was faced with unlimited empty apologies ending in how they COULD NOT help me, or THERE IS NOTHING THEY CAN DO. How convenient that when they want their money, they are all over it, but when they have to pay you back all you hear is crickets. I have spent hours at a time on one phone call. Right now I have been on the phone for almost an hour, have spoken to two different people and have been waiting over 15 mins for a manager, REALLY?!?! This company is the worst and offers false promises. I will never use Direct TV again and anyone who asks about them will get my experience and I will discourage them from seeking service from this company. I will be seeking legal advice.
I have been a customer of Directv for 9 years. My son moved in with me after his divorce and had Directv as well.
We decided that son would keep his Directv since he has the sports package and he would get Genie. I called customer service and let them know I was cancelling this was the first of October.
Imagine my horror when I discovered on 01/25/2016 that Directv had stole 190.00 that I didn't owe.
I called customer service (mistake), talked to three different reps. Including one in equipment receiving that took 15 minutes to see that I had returned the DVR, when I inquired about my bill without saying a word connected me to billing.
Then I spoke to someone in another country, after I explained that her company stole 190.00 from me after somehow getting my new debit card number and without my permission taking money I didn't owe. I never updated debit card number after I got my new chip card. I told her I needed that money credited back to my account, she just kept repeating your account is zero you don't owe us anything.
I called my bank and explained the situation, they agreed he was fraud and the money was back in my account in 3 business days. Also cancelled my ATM card.
How can Directv get my new debit card number? How do they get away with fraud?
Stay away from this company, you have been warned.
The entire experience has been very stressful and unresolved in spite of numerous attempts. Ordered $ 19.99 pkg of from Direct TV The Select pkg.After all of extra fees bill came to $41.99. I agreed & set time for installation.That was another stressful event.Complained several times,requested Supervisor.Never was contacted. During my order was asked if I watched sports,replied No.Yet charged on my bill.I wanted to add just 1 channel to my pkg & was told to get the Choice pkg for $29.99.a $10.00 increase for ONE channel! Was assured bill was $10.0£ more,No Surprises.Well after one week received bill for $73.06.!This is outragious! Attempted to resolve this.Sounded as if customer service was "script"read.Requested Supervisor,also no help,again seemed script read. My bill shouldnt be more than $51.99.A$10.00 increase.Asked for my original $19.99 pkg.and was told to pay $73.06.Nothing has been resolved.Am very displeased with service & misleading Ads!!
Directv took all the money out of my bank account today for past due amounts when i had their services. I never had automatic payments set up or even my debit card numbers on file. I did make a payment over the phone a few times but never gave them my permission to keep my card on file. When I called they told me that because i paid over the phone that gave them my permission to keep my card on file and that in the fine print of the contract any card on file can automatically be charged for past due amounts. When i told them I never gave my permission to keep my card on file they said well I will submit a request to have it refunded and the billing department will decide if they will refund your money. Because like that would happen.
Direct tv took money from my card $451.56 for my moms bill and i did not allow them to they said because i payed her bill befor with my car that they can do that ....now i cant pay my rent .thats my moms account im no weres on that account how can they do that and my mom dont have direct tv nor does she live with me and six months later my mom moved out and shut off her direct tv so she has a bill and direct tv go ahead and takes the money off my card for her bill how is that far ?
I signed up for a bundle with AT&T, internet and Direct TV and they were installed on 12/28/15 and regret signing up for it. The internet doesn't work well with my Nook and I didn't get what I expected with Direct TV.
I was told that I would be able to record programs to watch later but haven't been about to figure it out. Finally called customer service today (1/12/16) and was told that I can't record because I don't have a DVR. So I asked them how do we get this fixed so I will have the service that I thought I was signing up for was told that I should have called within 14 days. since it's been 16 days they said "well you are between a rock and a hard place.
you will have to pay extra today for the DVR or pay a penalty for early cancellation if you want to leave". Gee thanks for excellent customer service.
On April 13 of 2015 I helped my sister-in-law by paying an equipment fee for her to get directv and att and when my sister in law canceled because of bills never being the same amount they quoted as well as service issues. They decided to make me pay for her cancellation fee.
They keep saying that I agreed for my card to be the primary one used. I never signed anything or was told of this. They keep quoting an article that I can't find in thier so called business agreement.
This to me is fradulent use of debit card and I want them to give my money back. So I am calling the FCC and who ever might listen.
I got DirecTV for my daughter who lives with her kids and she recently moved out and turned in her DirecTV box and I was charge for 350 for porn .. My daughter works a lot and I come to her house to babysit. there's no way that she couldn't have done any of those chages because the TV is for the kids. And the movies was about young girl .. I'm very mad because I had to pay it.. DirecTV would not take the charges off and I spoke to a lot of people ..
I awoke today to find that directv has stolen 697.74 from my account. I cancelled the service and have been waiting on a return box for the equipment, which I never received. I also NEVER authorized any kind of auto pay, not did u authorize for my payment information to be saved by their website. This company is a TOTAL RIPOFF. I am filing FTC and FBI charges today..
A tech came to the house to install cable,after cutting down a few limbs off a tree and installing a disc in the yard he call the companyand said there was no path for service at this location. The tech packed up and removed him and his belonging from my house.The company sent another tech that installed a disc and said service was ok. I never received good reception;therefore I canceled the service and got another company.Direct TV charged me 350.00 and took it out of my account after I told them not to.
I ordered Direct TV and was told that my rate of 53.00 was locked in for a two year period. After one year of service they doubled my monthly payment. i called to complain and was told that the 53.00 dollar price was only for one year.
I told them to cancel my service, since I was lied to initially. They sent me a final bill of 250.00. I told them that i would only pay the 53.00 dollars that I owed.
They said that they would take it from my bank account. I went to my bank and had my debit cards changed. They took the money out of my account just using my wifes name.
I have been trying to get them to send me the envelope to send their equipment back, I was told that they didn't want it back. Now they are saying that they are going to take more money for unreturned equipment. This company needs to be stopped. They are allowed to steal whatever money that they want to take from you.
I was a customer of DirecTV. I had the service through my telephone company, Centurylink. I had my services bundled so I would be paying one price. I decided to switch to cable because it was cheaper. DirecTV made an unauthorized debit from my bank account and I was paying through my phone company. Now DirecTV dies not want to put the money back in my account. They are a big ripoff and they need to stop stealing.
Had cable TV for 25+ yrs. Decided to try DIRECTV. Could only get DIRECTV by the 24mo. Term Agreement and the Auto Bill Pay Enrollment. Once they have your credit card info. and the 24mo. lock in, the trap has been sprung. The advertise 99% signal reception reliability. THE BIGGEST LIE in satellite TV. Once a cloud passes over the satellite dish on your roof, the signal is lost, gone ! My signal would be out every other day, no lie. The push the DVR because the only option left is recorded programming after your satellite signal is lost. I cancelled the subscription after only 3 mo. Then the EARLY CANCELLATION FEE kicks in. This is their #1 money maker. I wonder what percentage of their total profits comes from their EARLY CANCELLATION FEES. I'm sure that I am not the only sucker they have reeled in with their deceptive advertising. Once you are frustrated with poor satellite reception and lost signals, you cancel the subscription, which they are betting on you to do, then they stick it to you with the EARLY CANCELLATION FEE ! My credit card was charged $469.37. I could not dispute the charge due to the 24mo. locked in TERM AGREEMENT. DO NOT GET DIRECTV and DEFINATELY DO NOT REFER A FRIEND !! I would like to know who else have been taken in by DIRECTV & their deceptive con game.
On November 10,2015 Direct tv charged my debit card for 292.83 for an account that was not mine. I had let my younger sister use my card a couple times to pay her bill because she did not have one and they were about to shut her off so she needed to pay right away and could not send it through the mail. She cancelled her service at some point and left direct tv to go to time warner cable. When I allowed her to use my card, I made sure she told them that this was only for one time use and could not be used for any other reason. I didnt even realize they had taken the money out of my account until i tried to take money out of the atm and it said i was -81.00, i called and flipped out.
They tried to tell me that they read a credit card disclosure to my sister which stated that if she cancelled service early and there were any left over charges they would charge the account on file. Problem with that is when she used the card she told them it was not to be saved on file. On top of that I believe if they are to read a credit card disclosure of that kind then they need to read it to the card holder themselves and get agreement from that person. I am disputing the charges not only with direct tv but with my card also, which is still not working in my benefit since my debit card company is not anymore helpful than direct tv was. I am so upset about this and I warn anyone, do not allow anyone to use your card to pay anything family or not because in the end you just get screwed over for something that is not your responsibility. I do not believe I should be the one who is being held accountable for the fees that my sister owes regardless if a "disclosure" was read or not.
Got a new credit card with different number. Was unable to update the credit card information online under my account. Was unable to update the credit card number through phone support. The only way to uodate the information was to upgrade the account and change billing from monthly to pay for the year up front incurring $50 in additional charges for an unwanted upgrade.
I called DIRECTV to query about services provided. On all my telephones the caller ID is blocked on outbound calls. I also use an ap that will generate a caller id not related to my phone. When I called, the rep had somebody's account pulled up and they are discussing the account with me. They are calling me Mr Robinson, Anderson, and Swabb. The point is, THEY CAN'T JUST PULL UP AN ACCOUNT.
I guess you don't know that when call a toll free number, that your caller id is displayed.... yes even if your outbound caller id is blocked. Yet is does not give anyone premission to display your account information. Even if you go through the prompt system the phone rep must request permission to review your account. REQUEST NOT DEMAND.
I am requesting that all companies including DIRECTV to stop this invasion of privacy. The companies must request permission to open you account.... THAT IS FEDERAL LAW!! and one other thing!!
I have called companies and requested a supervisor to take the call. I have been told.... I CAN'T TRANSFER THE CALL UNTIL I VERIFY THE ACCOUNT...... NOT TRUE.
THERE IS NOT A CONTACT MANAGEMENT TOOL THAT WILL STOP A REP FROM TRANSFERRING A CALL WITHOUT AN ACCOUNT PULLED UP.
THERE IS NO NEED FOR A REPRESENTATIVE TO REVIEW THE ACCOUNT IF THEY ARE ONLY GOING TO TRANSFER THE CALL.
Part of the rip off not only by DIRECTV, but by your bank, the cable companies and most cell phone companies. LET'S START PROTECTING OUR PRIVACY AND OPT OUT OF THESE PRACTICES...... OR OPT OUT OF COMPANIES THAT USE THESE PRACTICES
I called in September 2015 to have my bill reduced. We came to an agreement; I renew my commitment for 24 months in return I get pricing around $90 for 12 months.
The bill I received was for over $200. I was shocked, so I called customer service. I was told there was an adjustment error, however my bill is nowhere near $90 a month. I asked them to pull recorded conversation from September to validate my claims. They stated they are not able to and have to escalate. I received no phone call so I call several more times, each time I was told they will escalate and someone will contact you.
On 10/30/2015 I spoke with a couple reps before speaking to "Bob" the supervisor. He basically said nothing can be done and there is no way to pull recorded conversations. I responded by saying how am I obligated when directv won't live up to their agreement. He said the 24 month agreement is for the equipment. I said don't care if the agreement was for the equipment, all I care about the price we agreed to. I further asked how you know I agreed to the 24 month term, the only way can verify such is if you pull the conversation… Not being able to pull a recorded conversation is a lie.
Please look into this matter and listen to all the conversations for the last couple months starting with the conversations in September. The point of me calling in was to lower my bill. Why would I agree to something if it’s going to cost me more?
I discontinued my account with directv after being told that before the company would remove charges that they acknowledged should be removed, I would have to first pay the entire bill - including the bogus charges, and trust that this untrustworthy company would refund the monies once they got them. This week, I found that direct had made an unauthorized withdrawal from my bank account for over $650.00. The bill, which I would have paid had the corporation adjusted the bill to reflect what I actually owed, is under 100$. The theft of over 650 from my bank account will most likely lead to my being foreclosed on. There is no way I can absorb that sort of theft. Also, I have been told that the dish, which is causing damage to the roof and inside structures, will stay there until I crawl up and remove it. Corporate policy is to tell their customer service workers that direct email to directv does not exist. Beyond the fact that it is patently false, it is beyond absurd to be told by an internet service provider, that their corporation does not have email - not just that corporate has no interest in hearing about the shitty service and fraudulent business practices from customers - but that email addresses do not exist. I would suggest staying far away from any business dealings with Directv, unless you have more money than you know what to do with, and don't mind donating it to fraudulent corporate entities. without your consent.
Directv charge me for NFL sunday ticket. I got it free as part of the begining package in 2014 and asked them to not auto renew after the 2014 season ....which they varified when i called them 0n 10/25/15 . Well they gave it to me any way and said they would cancel it but I caught it on my bills for three months. All i want is my payment for three months back.
Deceptive Business Practices. Refusal to honor what was promised. I talked to Lauren # 100820057 on 5-29-2015 to terminate service due to on-going technical problems. She was kind enough to issue a refund for the previous problems and I agreed to give her another chance to resolve my issues with the understanding that if the problems continued, she promised to refund the cost of service and equipment from that point in time to present. She noted this on the account which has been verified.This process took several months with several attempts to replace the 1st generation Genie with a newer model because of the known bugs and defects. I was promised several times the 2nd generation or newer genie but it was never sent. The third attempt was the last straw when I again received the same 1st generation receiver. The Genie would no longer display home media and 3D programming. The lag in controlling functions was increasingly frustrating. I cancelled service and went to another provider 10-11-2015. Now after several attempts with customer service, they claim that I would need to send an email to resolve this issue. Mr. Corian # TPCL303835 said the notes on the account back in May, support what I said but he had no authority to do anything. My faith has been violated in DTV due to the inability to trust them to do what they say. Deceptive Business Practices. Refusal to honor what was promised. I talked to Lauren # 100820057 on 5-29-2015 to terminate service due to on-going technical problems. She was kind enough to issue a refund for the previous problems and I agreed to give her another chance to resolve my issues with the understanding that if the problems continued, she promised to refund the cost of service and equipment from that point in time to present. She noted this on the account which has been verified.This process took several months with several attempts to replace the 1st generation Genie with a newer model because of the known bugs and defects. I was promised several times the 2nd generation or newer genie but it was never sent. The third attempt was the last straw when I again received the same 1st generation receiver. The Genie would no longer display home media and 3D programming. The lag in controlling functions was increasingly frustrating. I cancelled service and went to another provider 10-11-2015. Now after several attempts with customer service, they claim that I would need to send an email to resolve this issue. Mr. Corian # TPCL303835 said the notes on the account back in May, support what I said but he had no authority to do anything. My faith has been violated in DTV due to the inability to trust them to do what they say. Directv refuses to refund even though their own records verify what was said, but shift attention to excessive credit without acknowledging what was agreed to.
Directv used a debit card I previously used to make a payment withouty permission and took $452 from my account. I am now I'm the negative. They refuse to givee back funds. Have to dispute through debit card company
Our CenturyLink bill has fluctuated greatly over the years. One time we called CenturyLink to find out why and they told us that sometimes DirectTV doesn’t get their billing done on time, so CenturyLink must go ahead and bill without them (once we were billed $47.33 one month then $321.33 the next.)
The last two months our bill went up again to $220.04. Thinking this is getting too expensive, we started researching other options to the CenturyLink package plan, only to find out that we are signed up for “Sunday NFL Ticket” with DirectTV and have been for 4 years!
How did that happen? Where and when did we agree to this? This is something we would never even be interested in!
Things got even worse, because trying to immediately cancel proved impossible.We were told by DirectTV that the deadline to cancel had been in September (a few days ago) …and we were then offered a $10 credit. The “Sunday NFL Ticket” is $41.99 a month and will continue, whether we want it or not. We don’t know how we could have canceled something by a certain deadline that we never even knew we had.
We would have been happy to just immediately discontinue this NFL thing and chalk it up to our own ignorance, but now we are angry about the entire last four years. We don’t want to cancel our DirectTV and go to cable because we otherwise really like it.
We feel we were tricked in to this subscription. This is not right and we are sure we are not the first customers with this complaint!
After being a directv customer for twenty years after i cancelled service 2 months later get charged for pay per views from five years previous that were never ordered-seems to be a theme with them -get you one last time on the way out-buyer beware!4 phone calls later they said they would refund me charges but i really am over it-just dont want another phone conversation with hodgi for any amount of money.
We called Direct TV. They offered us HBO, CineMax, showtime and Starz free for the first 3 months. We confirmed this they said they would email us after 3 months to let us know they would start charging us.
They installed the cable yesterday, there were no premium channels installed. I asked the installer, he said we had to call directTV. I called and spent 30 minutes on the phone, they would not, could not honor what they told us they would do when we called. They said that the premium channels were never set up, then they said that the installer was supposed to do something when he was here to make sure we got the channels and he didn't. I have gotten the biggest run around about nobody being able to simply correct the problem. I've been calling and getting the Phillipines and not the US for service. People have put me on hold for over an hour and 20 minutes and NEVER came back on the phone.
This is the WORSTE service I have ever gotten from a cable company. I am completely disgusted with their bait and switch and horrible serivce! I will be cancelling my two year contract.
Check your monthly bank statements closely if you have Direct tv make sure that they don't take multiple payments every month. When I found it it was too late they know how to play the game. Now they turned me over to collection because they know I can't prove what I know they were doing, due to my bank records only going back so far. They will take your money.
DirecTV, LLC Reviews
They said it's because my sister used my account wants to pay one of her bills that allowed them to put attach my account to my sister's bill and they can draw off of my account anytime they please I don't have an account with Direct TV and have never signed anything for DirecTV how can this be legal
Direct tv took money out of my checking account without my permission my sister has a DirecTV account I do not she used my card one time with my permission to pay her bill they say because my card was used once that it allows them to keep my account on file and enables them to draw money if her bill isn't paid at no time that I ever agreed to this they were told it was a one-time payment I have never had DirecTV and don't want it I'm 63 years old on a fixed income and they took all they could out of my account leaving a zero balance how can this not be fraud the government needs to take a stand on these types of rip offs where are my rights
When we moved to Maryland we decided to get direct tv. At the time the sales agent told us when we expressed our concern that we are a navy family that move alot and was not sure if we will be here 2years, she told us that the federal clause protects military families from relocation and deployement and that when we move if we can't have direct tv where we are going, our service will be terminated without penalty. Well it's almost 2 years now and my husband is deploying overseas and my children and i are moving in with my inlaws and they already have cable. I called direct tv and i was told that i will have to pay termination fees to buy out my contract. when i brought up the military clause the agent told me that it is for the active duty member only and that since i was not the one deploying but my husband i will still have to pay. I am very angry that i was not given this information by the sales agent but rather told that military family not active duty personnel where protected on the clause. I am a military wife, my finances isnot different from my husband. How is direct tv apperently helping military families? Direct Tv preys on military families and scam them in my opinion without full disclosure.
Direct TV committed fraud by attempting to access funds they were not owed by using a debit card they knew to be expired and without the security code or my authorization for a closed account. Their equipment including a remote control I bought on EBay was sent back (tracking attached with this letter). I was so angry I will never use their service again so I gave them a free remote.
I contacted Direct TV after my contract had been expired for over a year via their online chat and stated I wanted to cancel my service and how did I return their equipment. I kept getting responses to call because they wanted to try and convince me through incentives not to cancel my service. I did NOT want to talk to anyone with a long winded speech about how wonderful they were I only wanted to stop service and return their equipment. This was infuriating since I didn’t have to talk to a person on the phone to order but they wanted to put me on hold to cancel.
I sent an email requesting the address to return their equipment the last week in January (2016). I didn’t receive a response. I called and asked to return the equipment. I was put on hold and left there. I called again and was told to ‘hold why they accessed my account’ after being disconnected three times I was not satisfied since I kept telling them to cancel my account. I didn’t want their service. They had up charged for channels which I watched and suddenly I would have to pay more for the save programs. So I was done. I was no longer a willing customer.
They charge a month in advance so I was fed up. I disconnected their equipment myself and put in the closet. I called Dish Network on 02/17/2016 and ordered their service. It was installed on 02/23/2016 and the installer was amused he didn’t have to disconnect anything because it had been done the week before. I then called Direct TV yet again and asked how to send back their equipment. I kept yelling customer service into the phone and finally the bot transferred to a person that naturally didn’t want me to cancel. They shipped me the box which arrived two weeks later. I packed it up and left it for the handyman to take to the post office. Then I get an email from this company telling me they “cancelled my service on March 26, 2016. That’s nearly two months after I first began requesting it be turned off. So now they are attempting to charge me for service I didn’t’ receive on equipment I didn’t use. I ignored figuring it didn’t matter after all because they would eventually check their records and bill me only for a few weeks in February and that would that. Instead on Monday May 9, 2016 I randomly check my account to see if the check I wrote for some sheep cleared and I see this bogus fraudulent charge of $384.52!
So they charge me on my Visa Debit Card without my authorization, without the security code on a card that HAD EXPIRED THREE MONTHS PRIOR!!!
I went to the bank and was told that this isn’t the first time they have had a problem with Direct TV using expired cards to access accounts. It was explained to me they will just randomly keep trying different expiration dates until they get one that works. So the bank immediately locked my account and destroyed my debit card giving me a new number.
I am beyond disgusted with DIRECTV . Not only did they hang up on me three times transfer me to over five different people, they also lied to me about everything after being on the phone for over Five HOURS. They lied about countless things and when I told them that I know they record every single supervisor conversation they finally started to show a little bit of concern that I would take this issue public. But STILL after that conversation 2 days ago I have yet to hear a response about them listening to the recordings. This company is EXTREMELY UNPROFESSIONAL and will NEVER get my business again. I highly recommend that any person looking into this company to stay away and find a more reliable and honest company to use. I hope I can show/help anyone looking for the honest information on this so called business.
According to their customer service rep, Directv can and does double bill in months where service is suspended for non-payment. I spoke with their rep, she agreed it is company policy and that I had no one else to speak with. After about a 30 min conversation, where she confirmed the double billing at least 3 times, she refused to transfer to any one else. She said she was the only one to discuss this with. After realizing her argument had no basis, instead of offering refund, put me on indefinite hold, then disconnected in 15 min.
Here's one more for the books! In October of 2014, we decided to go with Directv. We paid the first payment w/my debit card, then decided to have the bill paid thru Auto Bill Pay, Directv's payment method. I used the same debit card #, and received a "Welcome to Directv" letter w/the next payment set to be debited on 10/04/14. A line on the bill stated "CONFIRMATION of Auto Bill Pay enrollment by DEBIT CARD, payment to be charged on or about 10/04/14". Every bill we received after that, had that statement on it, with date changes on it as appropriate. (I prefer to get paper statements for my own safety.)
October 2015.(Here's where all the "FUN" begins!) My nextbill arrives w/this statement, in BIG red letters at the top, "PAYMENT REVERSAL". This bill also showed an expected increase in payment (double what we were paying) w/this statement at the bottom-"Please do not send cash. Make check or money order to: (Their Phoenix address).
So I call to find out what this is all about. I'm told that my bank didn't respond w/payment because....(get this!) the account # was wrong! After a full year?! So I give them my debit account # again, and ask them to repeat it back to me, which they did(correct!). At tnis time I paid the amount owed while on the phone, got a confirmation # as proof of payment.
The next bill we receive has the original line as the very first bill: "CONFIFMATION of Auto Bill Pay enrollment by debit, etc, etc. Each bill after that had that same wording - until Nov. of 2015- again this bill arrives w/the same big red wording as before, "PAYMENT REVERSAL"! WHAT??! So I call and ask what is the problem is NOW! I'm told, again, that the bank, again, didn't pay for the same reason as before - wrong account #!! Again I give them my debit card #, and again ask them to repeat it back to me (correct!) and again pay the amount w/my debit card and get a confirmation #.
The next bill we receive had the same, old "To sign up for Auto Bill Pay, see reverse. Please do not send cash. Make check or etc, etc, etc. The next correspondence we receive is completely different from all the rest, abnd has an Orlando, Fla. address. This rediculous letter, dated 02/04/16, with a past due amount of $134.33, stating that if this bill is not paid by 02/10/16, our service w/be temporeraly disconnected.
So I call and was told, by a guy that mumbled his name, that we were past due, and told him "WRONG!" I also told him that I was illegaly being charged late fees. He looked that up and found that I'd been charged a total of $10.00. I asked him point blank "Why aren't they debiting my account as agreed by contract?" He ignored that question, and asked if I wanted the $10.00 as a credit! I told him at that time (all the while biting my tongue to keep my temper) "drop the stupid ten dollar fee and answer my question!" I never did get an answer!
At this time I'd had enough, and told him all I was going to pay, by check, was a normal payment, NOT double what they said I owe. It is my hope that (again!) nothing goes wrong. I'm beginning to think that whole company is spending too much time in the Arizona sun.
The last letter we received alerted us to the fact that they "were now part of family". WOW! A big company to hide behind?!
After a variety of frustrating and unsuccessful email, chat and phone contacts with Directv reps I mailed a detailed letter to Directv and ATT headquarters. This letter was written for the express purpose of informing executive management of an extremely frustrating experience my wife and I are having as returning customers of Directv. We had been satisfied customers for 4 years until March 2014, when their company was unwilling to offer us any further discounts. One will see that we were customers in high standing with excellent credit scores. We then received TV services from Dish for 2 years. We are demanding that Directv follow through on written promises it has made in weekly emails we receive if we sign up as customers. I attached one such email to the letter. In initial contacts including the point of sale telephone call to one of their representatives, all of the discounts offered were explained to me. This included the assurance of a $200 VISA Reward Card. In more recent communications I have been told we are in fact, not eligible for this Reward Card. I have researched the internet and have found many other new customers having the same negative experience as we are. If this simple issue is not quickly resolved we may collaborate with these other customers and file a class action lawsuit based on false promises to customers so that they enter into a 24-month Agreement. Further, this is a breach of Contract/Agreement. In addition, I have contacted private, state and federal consumer advocacy agencies to bring this fraudulent, deceptive, illegal and unethical practice to their attention. Also, their company has readily engaged in the practice of false advertising. The letter includes extensive and detailed documentation of all contacts I have had with a variety of their representatives/employees.
In more recent phone contacts I demanded to speak with a supervisor and his boss, a manager. Both could not explain why we are now ineligible for this $200 Reward Card. They could not provide me with an eligibility crriteria. The manager actually asserted that part of the criteria is based on credit report ratings. I find this laughable in light of the fact that my wife and I have credit scores around 800 and were loyal and dependable Directv customers from 2010 - 2014.
We requested that a member of executive management thoroughly review the contents of our letter and our account. Is it worth the grief of defending a class action lawsuit which could cause a loss of many thousands of dollars and negative publicity on a variety of consumer advocacy websites over a $200 VISA Reward Card? Since so many other new customers are experiencing the same issue as us, one could easily identify this as a scam.
We demanded a written email response within 72 hours of receipt of this registered letter. In the letter we expect specific and detailed reasons why their employees state we are now ineligible for the $200 VISA Rewards Card. We expect written confirmation that we will in fact receive a $200 VISA Reward Card. If this matter is not resolved by Directv to meet its obligations of the 2-year Agreement, within the above-stated 72-hour time period, we will immediately return to and contact Dish Network. They will remove the Directv satellite dish and we will remove the 3 receivers. Directv will be required to arrange for a pickup of their equipment at no charge to us. We will not owe them any money for the next 24 months since the Agreement would be deemed null and void. For their information our credit card account that they are utilizing to autopay our monthly U-Verse and Directv fees has been closed.
We are extremely disappointed and astounded that an American company would treat a longstanding, loyal and returning customer in such a manner.
Husbands Directv account had went to collections prior to our marriage last year. Made payments on it through First National Collection Bureau Inc. who handles Directv accounts. Made a final payoff in the amount of $367.87 by personal check on 2/10/16. On 2/25/16, called collection company because check had not been deposited yet. Was told they couldn't locate check I sent. Was asked to send a second check, and was ASSURED there would be a note put in file to return first check if found. On 3/6/16, my bank records indicated that BOTH checks had been deposited. I contacted the collection agency who told me that all Directv checks get forwarded to Directv per their request along with any account notes. So, I start the process of calling Directv. On 3/6/16, I spoke with Brandon (Id # 515765) who told me that an expedited request was put in for a refund to be issued to me at 11:03am that morning. Expedited was supposed to mean it would only take 2 weeks to receive my refund, not the usual 30 days. He also took my contact phone number and said that someone from finance/billing/refunds would be contacting me within those next 2 weeks to get all my checking account information so they could issue the refund to me. On 3/16/16, I called Directv again and spoke this time to Kelly (id # 101036681) who apologized for the "erroneous information" I was given on my last call. He took my checking account routing and account numbers and again my contact phone number and said I would receive my refund within 10 business days. Then today, 3/24/16, my husband received an email from Directv telling him that we would be receiving our refund in the form of a Visa prepaid gift card, and that it was being shipped to the address he had on his account with them when he had it open several years ago which happens to be in a totally different state from where we live now. First of all, we didn't pay them with a prepaid gift card, what makes them think we want that as our refund? We can't pay bills with it! So I contact Directv AGAIN, got a rep and asked immediately for a supervisor. Waited 20 minutes on hold with no answer from rep or supervisor before I finally hung up and called back. This time got rep Bryan who transferred me to Supervisor Osman, who told me I had the wrong department. He then transferred me to Billing where I got Tony (id #1681393). When I asked to speak to the supervisor he said he would transfer me but when I asked Tony what the supervisor's name was, he flat out refused to give it to me. I was then transferred to supervisor Joseph (id # 719521) who proceeded to tell me that it was their policy to issue gift cards on closed accounts and there was nothing further he could do about it and it would take at least another 10 business days to receive the card. When I asked to speak to his supervisor, he told me that he "was the highest ranking person there", and when I asked for his supervisor's name and contact information he also refused to give it to me. I am seriously considering consulting a lawyer because in the first place they cashed both checks after they conveniently lost the first one. Second of all, don't screw with my money by giving me some lame gift card when I paid you with a check! I will also be sending this information to whoever I can find contact information for at Directv, along with the BBB and blasting the internet with the wicked ways of Directv. DO NOT - I REPEAT - DO NOT DO BUSINESS WITH DIRECTV! They are scam artists thru and thru!
When agreeing to services backk in March 2015, I made it very clear that I will not pay for any overcharges from companies outside of agreed amounts. i was assured my bill will never increase the agreed monthly amount.
Each month starting with the second month, I received overcharges and each month i called regarding these fees. Each time I'm either hung up on or transferred to various departments having to explain the issue each and everytime. I was consistently assured the adjustments would be made. To date the adjustments haven't been made and to date they are refusing to make the adjustments as agreed. i spent all day on the phne with various representaties finally arriving to a solution which we both agreed. Yet again, i paid as agreed and yet again DTV has failed to deliver on their end now demanding payment for the overcharges. I will not pay charges I did not agree too and now if I cancel Im ht with early terminaion fees. I would not terminate services if they delivered their end of the agreement!>
These companies should not be allowed to abuse their agreements and uphold what was agreed. I paid my $235 and now DTV must adjust the $67 they tried to overcharge me for.
This company has the worst customer service ever. I have been dealing with issues with this company since 11/2015. I terminated my service in January and I am still receiving bills from this company. I was charged for equipment that should have been free. I was told I was going to be refunded for the equipment that I should have never paid for. Every time I called about the service I was faced with unlimited empty apologies ending in how they COULD NOT help me, or THERE IS NOTHING THEY CAN DO. How convenient that when they want their money, they are all over it, but when they have to pay you back all you hear is crickets. I have spent hours at a time on one phone call. Right now I have been on the phone for almost an hour, have spoken to two different people and have been waiting over 15 mins for a manager, REALLY?!?! This company is the worst and offers false promises. I will never use Direct TV again and anyone who asks about them will get my experience and I will discourage them from seeking service from this company. I will be seeking legal advice.
I have been a customer of Directv for 9 years. My son moved in with me after his divorce and had Directv as well.
We decided that son would keep his Directv since he has the sports package and he would get Genie. I called customer service and let them know I was cancelling this was the first of October.
Imagine my horror when I discovered on 01/25/2016 that Directv had stole 190.00 that I didn't owe.
I called customer service (mistake), talked to three different reps. Including one in equipment receiving that took 15 minutes to see that I had returned the DVR, when I inquired about my bill without saying a word connected me to billing.
Then I spoke to someone in another country, after I explained that her company stole 190.00 from me after somehow getting my new debit card number and without my permission taking money I didn't owe. I never updated debit card number after I got my new chip card. I told her I needed that money credited back to my account, she just kept repeating your account is zero you don't owe us anything.
I called my bank and explained the situation, they agreed he was fraud and the money was back in my account in 3 business days. Also cancelled my ATM card.
How can Directv get my new debit card number? How do they get away with fraud?
Stay away from this company, you have been warned.
The entire experience has been very stressful and unresolved in spite of numerous attempts. Ordered $ 19.99 pkg of from Direct TV The Select pkg.After all of extra fees bill came to $41.99. I agreed & set time for installation.That was another stressful event.Complained several times,requested Supervisor.Never was contacted. During my order was asked if I watched sports,replied No.Yet charged on my bill.I wanted to add just 1 channel to my pkg & was told to get the Choice pkg for $29.99.a $10.00 increase for ONE channel! Was assured bill was $10.0£ more,No Surprises.Well after one week received bill for $73.06.!This is outragious! Attempted to resolve this.Sounded as if customer service was "script"read.Requested Supervisor,also no help,again seemed script read. My bill shouldnt be more than $51.99.A$10.00 increase.Asked for my original $19.99 pkg.and was told to pay $73.06.Nothing has been resolved.Am very displeased with service & misleading Ads!!
Directv took all the money out of my bank account today for past due amounts when i had their services. I never had automatic payments set up or even my debit card numbers on file. I did make a payment over the phone a few times but never gave them my permission to keep my card on file. When I called they told me that because i paid over the phone that gave them my permission to keep my card on file and that in the fine print of the contract any card on file can automatically be charged for past due amounts. When i told them I never gave my permission to keep my card on file they said well I will submit a request to have it refunded and the billing department will decide if they will refund your money. Because like that would happen.
Direct tv took money from my card $451.56 for my moms bill and i did not allow them to they said because i payed her bill befor with my car that they can do that ....now i cant pay my rent .thats my moms account im no weres on that account how can they do that and my mom dont have direct tv nor does she live with me and six months later my mom moved out and shut off her direct tv so she has a bill and direct tv go ahead and takes the money off my card for her bill how is that far ?
I signed up for a bundle with AT&T, internet and Direct TV and they were installed on 12/28/15 and regret signing up for it. The internet doesn't work well with my Nook and I didn't get what I expected with Direct TV.
I was told that I would be able to record programs to watch later but haven't been about to figure it out. Finally called customer service today (1/12/16) and was told that I can't record because I don't have a DVR. So I asked them how do we get this fixed so I will have the service that I thought I was signing up for was told that I should have called within 14 days. since it's been 16 days they said "well you are between a rock and a hard place.
you will have to pay extra today for the DVR or pay a penalty for early cancellation if you want to leave". Gee thanks for excellent customer service.
On April 13 of 2015 I helped my sister-in-law by paying an equipment fee for her to get directv and att and when my sister in law canceled because of bills never being the same amount they quoted as well as service issues. They decided to make me pay for her cancellation fee.
They keep saying that I agreed for my card to be the primary one used. I never signed anything or was told of this. They keep quoting an article that I can't find in thier so called business agreement.
This to me is fradulent use of debit card and I want them to give my money back. So I am calling the FCC and who ever might listen.
Joann Vires
I got DirecTV for my daughter who lives with her kids and she recently moved out and turned in her DirecTV box and I was charge for 350 for porn .. My daughter works a lot and I come to her house to babysit. there's no way that she couldn't have done any of those chages because the TV is for the kids. And the movies was about young girl .. I'm very mad because I had to pay it.. DirecTV would not take the charges off and I spoke to a lot of people ..
I awoke today to find that directv has stolen 697.74 from my account. I cancelled the service and have been waiting on a return box for the equipment, which I never received. I also NEVER authorized any kind of auto pay, not did u authorize for my payment information to be saved by their website. This company is a TOTAL RIPOFF. I am filing FTC and FBI charges today..
A tech came to the house to install cable,after cutting down a few limbs off a tree and installing a disc in the yard he call the companyand said there was no path for service at this location. The tech packed up and removed him and his belonging from my house.The company sent another tech that installed a disc and said service was ok. I never received good reception;therefore I canceled the service and got another company.Direct TV charged me 350.00 and took it out of my account after I told them not to.
I ordered Direct TV and was told that my rate of 53.00 was locked in for a two year period. After one year of service they doubled my monthly payment. i called to complain and was told that the 53.00 dollar price was only for one year.
I told them to cancel my service, since I was lied to initially. They sent me a final bill of 250.00. I told them that i would only pay the 53.00 dollars that I owed.
They said that they would take it from my bank account. I went to my bank and had my debit cards changed. They took the money out of my account just using my wifes name.
I have been trying to get them to send me the envelope to send their equipment back, I was told that they didn't want it back. Now they are saying that they are going to take more money for unreturned equipment. This company needs to be stopped. They are allowed to steal whatever money that they want to take from you.
I was a customer of DirecTV. I had the service through my telephone company, Centurylink. I had my services bundled so I would be paying one price. I decided to switch to cable because it was cheaper. DirecTV made an unauthorized debit from my bank account and I was paying through my phone company. Now DirecTV dies not want to put the money back in my account. They are a big ripoff and they need to stop stealing.
Had cable TV for 25+ yrs. Decided to try DIRECTV. Could only get DIRECTV by the 24mo. Term Agreement and the Auto Bill Pay Enrollment. Once they have your credit card info. and the 24mo. lock in, the trap has been sprung. The advertise 99% signal reception reliability. THE BIGGEST LIE in satellite TV. Once a cloud passes over the satellite dish on your roof, the signal is lost, gone ! My signal would be out every other day, no lie. The push the DVR because the only option left is recorded programming after your satellite signal is lost. I cancelled the subscription after only 3 mo. Then the EARLY CANCELLATION FEE kicks in. This is their #1 money maker. I wonder what percentage of their total profits comes from their EARLY CANCELLATION FEES. I'm sure that I am not the only sucker they have reeled in with their deceptive advertising. Once you are frustrated with poor satellite reception and lost signals, you cancel the subscription, which they are betting on you to do, then they stick it to you with the EARLY CANCELLATION FEE ! My credit card was charged $469.37. I could not dispute the charge due to the 24mo. locked in TERM AGREEMENT. DO NOT GET DIRECTV and DEFINATELY DO NOT REFER A FRIEND !! I would like to know who else have been taken in by DIRECTV & their deceptive con game.
On November 10,2015 Direct tv charged my debit card for 292.83 for an account that was not mine. I had let my younger sister use my card a couple times to pay her bill because she did not have one and they were about to shut her off so she needed to pay right away and could not send it through the mail. She cancelled her service at some point and left direct tv to go to time warner cable. When I allowed her to use my card, I made sure she told them that this was only for one time use and could not be used for any other reason. I didnt even realize they had taken the money out of my account until i tried to take money out of the atm and it said i was -81.00, i called and flipped out.
They tried to tell me that they read a credit card disclosure to my sister which stated that if she cancelled service early and there were any left over charges they would charge the account on file. Problem with that is when she used the card she told them it was not to be saved on file. On top of that I believe if they are to read a credit card disclosure of that kind then they need to read it to the card holder themselves and get agreement from that person. I am disputing the charges not only with direct tv but with my card also, which is still not working in my benefit since my debit card company is not anymore helpful than direct tv was. I am so upset about this and I warn anyone, do not allow anyone to use your card to pay anything family or not because in the end you just get screwed over for something that is not your responsibility. I do not believe I should be the one who is being held accountable for the fees that my sister owes regardless if a "disclosure" was read or not.
Got a new credit card with different number. Was unable to update the credit card information online under my account. Was unable to update the credit card number through phone support. The only way to uodate the information was to upgrade the account and change billing from monthly to pay for the year up front incurring $50 in additional charges for an unwanted upgrade.
I called DIRECTV to query about services provided. On all my telephones the caller ID is blocked on outbound calls. I also use an ap that will generate a caller id not related to my phone. When I called, the rep had somebody's account pulled up and they are discussing the account with me. They are calling me Mr Robinson, Anderson, and Swabb. The point is, THEY CAN'T JUST PULL UP AN ACCOUNT.
I guess you don't know that when call a toll free number, that your caller id is displayed.... yes even if your outbound caller id is blocked. Yet is does not give anyone premission to display your account information. Even if you go through the prompt system the phone rep must request permission to review your account. REQUEST NOT DEMAND.
I am requesting that all companies including DIRECTV to stop this invasion of privacy. The companies must request permission to open you account.... THAT IS FEDERAL LAW!! and one other thing!!
I have called companies and requested a supervisor to take the call. I have been told.... I CAN'T TRANSFER THE CALL UNTIL I VERIFY THE ACCOUNT...... NOT TRUE.
THERE IS NOT A CONTACT MANAGEMENT TOOL THAT WILL STOP A REP FROM TRANSFERRING A CALL WITHOUT AN ACCOUNT PULLED UP.
THERE IS NO NEED FOR A REPRESENTATIVE TO REVIEW THE ACCOUNT IF THEY ARE ONLY GOING TO TRANSFER THE CALL.
Part of the rip off not only by DIRECTV, but by your bank, the cable companies and most cell phone companies. LET'S START PROTECTING OUR PRIVACY AND OPT OUT OF THESE PRACTICES...... OR OPT OUT OF COMPANIES THAT USE THESE PRACTICES
I am a paying Directv customer since 2008.
I called in September 2015 to have my bill reduced. We came to an agreement; I renew my commitment for 24 months in return I get pricing around $90 for 12 months.
The bill I received was for over $200. I was shocked, so I called customer service. I was told there was an adjustment error, however my bill is nowhere near $90 a month. I asked them to pull recorded conversation from September to validate my claims. They stated they are not able to and have to escalate. I received no phone call so I call several more times, each time I was told they will escalate and someone will contact you.
On 10/30/2015 I spoke with a couple reps before speaking to "Bob" the supervisor. He basically said nothing can be done and there is no way to pull recorded conversations. I responded by saying how am I obligated when directv won't live up to their agreement. He said the 24 month agreement is for the equipment. I said don't care if the agreement was for the equipment, all I care about the price we agreed to. I further asked how you know I agreed to the 24 month term, the only way can verify such is if you pull the conversation… Not being able to pull a recorded conversation is a lie.
Please look into this matter and listen to all the conversations for the last couple months starting with the conversations in September. The point of me calling in was to lower my bill. Why would I agree to something if it’s going to cost me more?
I discontinued my account with directv after being told that before the company would remove charges that they acknowledged should be removed, I would have to first pay the entire bill - including the bogus charges, and trust that this untrustworthy company would refund the monies once they got them. This week, I found that direct had made an unauthorized withdrawal from my bank account for over $650.00. The bill, which I would have paid had the corporation adjusted the bill to reflect what I actually owed, is under 100$. The theft of over 650 from my bank account will most likely lead to my being foreclosed on. There is no way I can absorb that sort of theft. Also, I have been told that the dish, which is causing damage to the roof and inside structures, will stay there until I crawl up and remove it. Corporate policy is to tell their customer service workers that direct email to directv does not exist. Beyond the fact that it is patently false, it is beyond absurd to be told by an internet service provider, that their corporation does not have email - not just that corporate has no interest in hearing about the shitty service and fraudulent business practices from customers - but that email addresses do not exist. I would suggest staying far away from any business dealings with Directv, unless you have more money than you know what to do with, and don't mind donating it to fraudulent corporate entities. without your consent.
Directv charge me for NFL sunday ticket. I got it free as part of the begining package in 2014 and asked them to not auto renew after the 2014 season ....which they varified when i called them 0n 10/25/15 . Well they gave it to me any way and said they would cancel it but I caught it on my bills for three months. All i want is my payment for three months back.
Deceptive Business Practices. Refusal to honor what was promised. I talked to Lauren # 100820057 on 5-29-2015 to terminate service due to on-going technical problems. She was kind enough to issue a refund for the previous problems and I agreed to give her another chance to resolve my issues with the understanding that if the problems continued, she promised to refund the cost of service and equipment from that point in time to present. She noted this on the account which has been verified.This process took several months with several attempts to replace the 1st generation Genie with a newer model because of the known bugs and defects. I was promised several times the 2nd generation or newer genie but it was never sent. The third attempt was the last straw when I again received the same 1st generation receiver. The Genie would no longer display home media and 3D programming. The lag in controlling functions was increasingly frustrating. I cancelled service and went to another provider 10-11-2015. Now after several attempts with customer service, they claim that I would need to send an email to resolve this issue. Mr. Corian # TPCL303835 said the notes on the account back in May, support what I said but he had no authority to do anything. My faith has been violated in DTV due to the inability to trust them to do what they say. Deceptive Business Practices. Refusal to honor what was promised. I talked to Lauren # 100820057 on 5-29-2015 to terminate service due to on-going technical problems. She was kind enough to issue a refund for the previous problems and I agreed to give her another chance to resolve my issues with the understanding that if the problems continued, she promised to refund the cost of service and equipment from that point in time to present. She noted this on the account which has been verified.This process took several months with several attempts to replace the 1st generation Genie with a newer model because of the known bugs and defects. I was promised several times the 2nd generation or newer genie but it was never sent. The third attempt was the last straw when I again received the same 1st generation receiver. The Genie would no longer display home media and 3D programming. The lag in controlling functions was increasingly frustrating. I cancelled service and went to another provider 10-11-2015. Now after several attempts with customer service, they claim that I would need to send an email to resolve this issue. Mr. Corian # TPCL303835 said the notes on the account back in May, support what I said but he had no authority to do anything. My faith has been violated in DTV due to the inability to trust them to do what they say. Directv refuses to refund even though their own records verify what was said, but shift attention to excessive credit without acknowledging what was agreed to.
Directv used a debit card I previously used to make a payment withouty permission and took $452 from my account. I am now I'm the negative. They refuse to givee back funds. Have to dispute through debit card company
Our CenturyLink bill has fluctuated greatly over the years. One time we called CenturyLink to find out why and they told us that sometimes DirectTV doesn’t get their billing done on time, so CenturyLink must go ahead and bill without them (once we were billed $47.33 one month then $321.33 the next.)
The last two months our bill went up again to $220.04. Thinking this is getting too expensive, we started researching other options to the CenturyLink package plan, only to find out that we are signed up for “Sunday NFL Ticket” with DirectTV and have been for 4 years!
How did that happen? Where and when did we agree to this? This is something we would never even be interested in!
Things got even worse, because trying to immediately cancel proved impossible.We were told by DirectTV that the deadline to cancel had been in September (a few days ago) …and we were then offered a $10 credit. The “Sunday NFL Ticket” is $41.99 a month and will continue, whether we want it or not. We don’t know how we could have canceled something by a certain deadline that we never even knew we had.
We would have been happy to just immediately discontinue this NFL thing and chalk it up to our own ignorance, but now we are angry about the entire last four years. We don’t want to cancel our DirectTV and go to cable because we otherwise really like it.
We feel we were tricked in to this subscription. This is not right and we are sure we are not the first customers with this complaint!
After being a directv customer for twenty years after i cancelled service 2 months later get charged for pay per views from five years previous that were never ordered-seems to be a theme with them -get you one last time on the way out-buyer beware!4 phone calls later they said they would refund me charges but i really am over it-just dont want another phone conversation with hodgi for any amount of money.
We called Direct TV. They offered us HBO, CineMax, showtime and Starz free for the first 3 months. We confirmed this they said they would email us after 3 months to let us know they would start charging us.
They installed the cable yesterday, there were no premium channels installed. I asked the installer, he said we had to call directTV. I called and spent 30 minutes on the phone, they would not, could not honor what they told us they would do when we called. They said that the premium channels were never set up, then they said that the installer was supposed to do something when he was here to make sure we got the channels and he didn't. I have gotten the biggest run around about nobody being able to simply correct the problem. I've been calling and getting the Phillipines and not the US for service. People have put me on hold for over an hour and 20 minutes and NEVER came back on the phone.
This is the WORSTE service I have ever gotten from a cable company. I am completely disgusted with their bait and switch and horrible serivce! I will be cancelling my two year contract.
Check your monthly bank statements closely if you have Direct tv make sure that they don't take multiple payments every month. When I found it it was too late they know how to play the game. Now they turned me over to collection because they know I can't prove what I know they were doing, due to my bank records only going back so far. They will take your money.