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Amazon.com, Inc.


Country United States
State Nevada
City Reno
Address P.O. Box 8102
Phone 1-206-266-4064
Website http://www.amazon.com/

Amazon.com, Inc. Reviews

  • Oct 3, 2016

Placed a order with this Amazon online retailer for Gold Medal 1056 CS Sour Attitude RTU Case of 4 Gallons. Received 1 gallon in a 4 gallon box. Emailed retailer, Received 1 of 4 gallons today. The order description was for 4 gallons. Please ship other 3 gallons. Thanks.

Without asking, they refunded my payment the next day. I have tried to contact them numerous times, without any response. I wanted to file a claim for the remaining gallons. I was notified that a claim cannot be filed if there was a refund.

The reason BFF Nation refunded me promptly was to avoid fullfilling the remainder of the order. I never asked for a refund, just to ship the remaining 3 gallons.

  • Sep 29, 2016

If anyone out there didn't know this, Amazon owns Warehouse Deals, Inc. but they claim they do not! This is a big problem because they won't honor returns when items break. This is a scam and Amazon deserves to be sued for this misrepresentation. I will sue if ever the opportunity arises!

  • Sep 29, 2016

Amazon Seller BlueCare Automotive manipulated my feedback as a seller when I listed one of their items as used on Amazon to sell it. I bought it from them and didn't need it so instead of returning it, I listed it for sale. BlueCare Automotive then sent me a threatning email telling me to remove it. When I refused BlueCare Automotive has a buyer by the name of MICHAEL L MAST of MILLERSBURG, Ohio purchase the item then a few days later maniuplate my perfect 100 percent seller feedback into a negative rating preventing me from selling again on Amazon. BlueCare Automotive used the feedback system at Amazon to prevent me from selling.

The seller sells: B00YEWFNFW

amazon.com/gp/product/B00YEWFNFW">Premium Microfiber Wash Mitt (2-pack) with FREE POLISHING CLOTH, Highest Density, Ultra-soft, Super Absorbent, Lint Free-Scratch Free, Use Wet or Dry

Buyers should not buy from this seller because the items are junk. Simply purchased from DollarTree and resold on Amazon for $14.95 then the seller claims those items are pattented or trademarked and that nobody has a right to sell said items. The seller used a dirty tactic to place a bad mark on my seller account and therefore can't be trusted on Amazon. The seller BlueCare Automotive violates the feedback maniuplation policy at Amazon. The seller BlueCare Automotive is also purchasing feedback and customer reviews on facebook for $10 each. This is also a violation of the feeback policy on Amazon.

Do not buy anything from BlueCare Automotive

  • Sep 15, 2016

Amazon.com it's such a scam first of all you call about your seller account and they can't even help you with it tell you you have to email somebody else by email only we can't contact them that process takes 48 to 72 hours for them to reply I had an issue with my Amazon account being hacked. I called the 800 number to Amazon and oh yeah yeah we'll fix it they say is someone old Indian guy. well what they didn't tell me if they deleted my bank account that was connected they deleted all my sales and then at the end of the month I get a email from the buyer saying I couldn't reply to you or pay you for what you sold because their Bank wouldn't release the funds to me because I didn't have a bank account. Apparently the I had to re add my bank account and with another week for it to clear. In the meantime the guy wanted a refund so I told him Amazon messed up Well my second sale went through and I was expecting my payment. Amazon froze my account supposedly for 90 days and I had letters after a letter from supervisors saying that I should have gotten my payments then I thought with the BBB and the outcome was I had to wait 90 days till September 4th to my account was unlocked. this was coming from the payment funds team and the seller performance team. to this day my account is still locked and it's noted on the BBB website that was supposed to be opened on September 4th 2016 and it's still locked.

second of all they only paid me half of what they told me they were going to pay they said because it's a convenience fee for them the process an unlock on my account which is total BS and I've gotten 5 supervisors that have replied via email to the seller performance team and the payments team telling them that I have a letter from the BBB and they need to open my account right away and pay me the full amount and they only give me half yet they paid me 10 days later when they should have paid me on the 4th and yet my account is still locked.

The second thing is they always try to merge cases together To confuse people example of your case is 001 the merge it with k007 and then they will take that next time you call in merging with another case number and then another so you never know what your case number is and they can't find it. you tell them it's this one and it's not that's another scam they run.. I'm still waiting for my other payment and it's been more than 5 days from when they said it would be in my bank account that's how Amazon screws you over they always connected to somebody that doesn't know from the previous issue that you had and then when you really need help with your selling account they tell you oh you have to email only this certain company which isn't part of them there a third party and then you have to wait 48 to 72 hours for them to email you back to get your answer. so it's always passing the buck to somebody that helps at Amazon

  • Sep 12, 2016

Via internet amazon.com/usa ordered two nutritional supplements, from a sunrider distributor, nuplus & quinary. at that time, no product ingredients are listed; there have been partials posted since, not for products purchased. nuplus simply herbs specifically, thinking it would be herbs; primarily ground beans and few herbs. packages were not opened and since returned. false advertising. Amazon has determined a fifty percent return to buyer for restocking fee. like their seller has to hire extra men to lift two 9 oz. boxes. exhausted from thinking about it. quinary slightly different, one bottle was opened. product is amazingly heating. it's prima herb is panax ginsing, which triggers migraine as do beans. up shot is do not order anything from Amazon and expect to return it and receive full refund.

  • Sep 9, 2016

Amazon charged my debit card $99 dolars for a Prime membership they claimed I signed up for. I did no such thing. This charge overdrew my bank account and with the fees for the overdraft included, our account was in the negative nearly 200 dollars. Amazon refunded the $99 but did not offer to cover the overdraft or any other form of compensation. It has been 5 days and my babk account has been a screwed up waiting for them and the bank to reverse charges. In the mean time, since my little family of 4 lives paycheck to paycheck there is no gas in the car to commute to work and not even a few extra bucks for groceries. They took our last 97 bucks till payday and then the additional overdraft fees. Thanks Amazon.

  • Sep 8, 2016

I was selling a marykay bag the guy said he's interested in it he told me to put the check in my bank my products I was selling was$ 190 plus shipping$ fees in packing the product then he said he give me 40$ then I was charged at my bank fees for placing g that amount I put in my bank I did it came to $200 then late fee witch was 50 I told him he said take the rest out the bank told me 3 days later it was a fake check now I have to pay the bank back $1017 witch I don't have in over draffed my account $900.

  • Sep 5, 2016

I purchased an outdoor chair thru Amazon.com from Amazon Warehouse Deals, Inc. The box included the parts to asssemble. When I went to assemble the chair, they had sent the incorrect parts so I wasn't able to assemble it. I called Amazon.com and complained. I was told by a rep in India that they did not own the company, could not send the proper parts and would do nothing for me. I looked up WHOIS and found that Amazon did indeed own Warehouse Deals, Inc. I then told them I wanted a refund, and they said they had to wait 3-4 business days and I would get an email stating it had been processed. I asked for a supervisor and I was hung up on!!! I have reported them to the Fraud Dept. in Los Angeles, and have cancelled my Amazon credit card and will never do business with them again.

  • Sep 5, 2016

I placed a order for a video card through Amazon on August 30, 2016. According to the Supervisor named "Suraj", Amazon can't help a customer according to their policies. "Suraj" stated further it is "normal" and "all items" must take several days in order to come up with a solution. I've read in multiple forums from the "BBB" website to "Amazon Community" pages, of customers receiving a replacement or a refund for items marked as delivered, but were never received. According to the tracking on Amazon's website, "Your package was left at the front door or on the front porch." Therefore, because Amazon authorized the release of a high value item to be left outside the customer's home, Amazon is 100% responsible for the package. In other words, Amazon basically did not follow due diligence procedures. On top of lying, not providing proper customer support, failure to provide due diligence, Amazon has refused to provide standard customer service multiple times. I have tried to resolve the problem in which I have not received my item. The frustrations and stress by the action and/or in-actions of the customer service representatives to the supervisor (Suraj) in failing to provide a reasonable solution and treat me equally plus fair are not acceptable. Amazon being unfair through the actions of Supervisor Suraj in refusing to help me with a delivery issue, I would like a refund for the graphic card that hasn't arrived. I've dealt with multiple companies before (walmart, target, cvs, bestbuy, etc.), but the lack of non-helpfulness from Amazon recently is the worst I've experienced in my entire life. As a result, I'm taking this complaint into multiple forms to let everyone know about the poor customer service at Amazon. I can't believe how much of my time was wasted, it's like they don't even care about customers. I will definitely share this bad experience with amazon to family and friends.

  • Aug 12, 2016

"Shamatas", the seller of the shoes I purchased on Sep. 15 2015 on Amazon marketplace, won't refund $268.00 after receiving the returned item with new unused condition on Jan. 2 2016 while another pair of shoes of the same brand/size purchased on the same day from another store on Amazon was refund immediately. I requested the returning and they sent me a return label on Sep. 28 2015. However, after returning, the seller never responds to my contacts while reselling the returned item on Amazon sometimes using the trick to withdraw the item from the online shop to hide the fact that the item was returned with unused re-sellable condition. Detailed information is available on the below online documents.

  • Aug 1, 2016

There is a lot of counterfeits of the brand-name SD memory cards on the market. They often have falsely declared capacity and/or quit working after while. Being aware of it, I bought two rather highly priced SanDisk Ultra 32GB microSDHC UHS-I Cards from the DJI ELECTRONICS, and I bought them from this seller just because of their good on Amazon rating. Regrettably, after a few uses the one of those SD cards stopped working. Acting like a cheep substandard seller the DJI ELECTRONICS refuses to take any responsibility for selling me the product that, more likely than not, is the one of those cheap counterfeits.

I lost a lot of valuable data, and to increase my frustration, the Amazon protects the crooked sellers (and obviously its profit) and arrogantly prevents me to give this seller the rating that they deserve, and to caution the other buyers what they could expect from this product and from DJI ELECTRONICS.

In the instructions Amazon say. “Don't describe your seller or shipping experience, you can do that at amazon.com/feedback. However, when I follow its instructions, the Amazon just runs me round and round on its website, and allows me to rate ONLY the product itself. This is outrageous, because the same product could work properly if it is a genuine product sell by a genuine seller and not the apparent counterfeit that DJI ELECTRONICS sold me.

It is also outrageous that due to the precarious formula that Amazon uses, the seller evaluation is misleading absolutely meaningless. It gives the sellers that do not stay behind their products and have lousy or tricky return policy excellent rating and thus victimizes the customers. That is good for Amazon's profit, but leaves the tricked customers high and dry.

  • Jul 21, 2016

We needed oil to service our diesel truck. After pricing Rotella oil at our local auto parts stores we decided to order off of Amazon to save a few bucks. We placed an order for a 6 pack Rotella for $87 free s&h. Stated it would be delivered in about 1 wk. After going thru our orders on Amazon at Random I noticed a $539 discrepancy. It was with the company Connect Buy on Amazon. They charged us expedited shipping of $539 to deliver an $87 product. I flipped out!! Quickly we began to rebuttle the charge. Amazon guaranteed us if Connect Buy would not refund us that they would. Well after a few days Connect Buy refused to refund the charge. We could either pay to have it shipped back and probably eat the cost anyways or go thru Amazon. We filed a complaint with Amazon. In less that 3 days they denied to refund us our money. We are a normal American family. We work hard for our money and receive no outside help. We have 2 small kids. It hurts us to have to pay an extra $539. No one in their right mind would pay that!! Guess we will bend over and take itbc we are normal peo pm e and cannot afford to fight back. Be careful what you buy online and always double check and recheck totals and fees. Do NOT buy from Connect Buy bc they will rip you off!! I have seen several similar reports.

  • Jul 20, 2016

I have done a lot of business with Amazon.com. Have always thought of them as reliable and honest, and have made the appearance of going out of their way for a long time. Unfortunately, today I got a reality check in which I discovered that a lot of those times I thought they were going out of their way, they were in fact charging me more then they were supposed to and because we do a lot of business with them, I have overlooked it. Normally when I do business with someone, if they charge more, its easily catachable. But when you buy from someone friequently, a few dollars Ill overlook. This is where Amazon gets sneaky. Spoke with them on the phone and in chat, and the fact they hung up on me twice when confronted and dropped from chat three times, its a definate sign their up to no good. Now you may wonder if I spoke to them on the phone, why wasnt their number listed with this post? Its because they have a system where you dont call them, they call you. You select how you want to talk with them, then they call you immidiately. Or you can chat online. Anyway, here is whats been going on, and its been happening for a long time. Im only seeing it now.

How many times, I placed orders with them to get a seect few where Im told the card is declined and to use another form of payment. Sometimes I can change the card selected, other times the system wont let me and the staff tell me they cant either and to cancel the order and replace it. Here is where I found out Amazon.com isnt as honest as I thought. I got an email that an order I placed two days ago had the payment declined and to use a different form of payment. When the system wouldnt let me change it, spoke to staff who told me they couldnt either and to cancel the order and replace it as I mentioned above. I had ordered a software program that everyone else is selling for $40 or more. Amazon had it at $19.99. I canceled the order and went to place it again when I noticed the price was $38. Big difference from $19.99. The card I used, I used other places today. When I spoke to staff, they told me the bank had declined it and that they couldnt do anything about the higher price. I didnt place the order.

When I went online to see if there was any issues, I saw $19.99 being held by amazon. I call my bank and I can definately say I wasnt suprised when I was told that the charge for $19.99 would fall off in a few days. Guess what? This ment that the sale was never declined. If it wasnt declined, then why did amazon tell me it was? Turns out, when there is a substancial price increase, some of those sales will show as declined. And if you try changing the form of payment on those sales, the system wont let you and you will have to cancel the order if you want the item bad enough. I went over the bank statement for the past year. Im glad to say that I wasnt double charged, something I was worried had happened. What I was angry to see was the fact that a number of sales I had to cancel, had quite a price increase when the orer was placed over again. I also noticed it seems to happen more when purchasing games/electronics.. Pre-orders get canceled with emails stating they wont be carrying that particular item yet if you look on their website, they are in fact selling that item at much a higher price. Several books I preordered this happened to.

  • Jul 8, 2016

On May 9,2016 I contacted amazon.com via chat because of an order I had placed the agent after we finish 30 mins later the agent contacted me because he needed more information and ask me for my password and several personal information and provided me with a 5$ gift card and was informed that I was going to be out of town for 1 moth in a boat.

On May 15 to June 16, 2016 the following orders where places under my account with the debit card that was register with amazon and where ship to a different address and mark has gift

ORDER # 104-7830821-5198660

ORDER # 113-3769888-5862650

ORDER # 113-9475300-8809846

ORDER # 113-6027069-4536241

ORDER # 113-1958446-1135413

ORDER # 113-3863282-1741826

ORDER # 104-1689553-9401013

With a total of 1703 us dollars when they tried to order a more expensive item a 1500 us dollars wrist watch the bank contacted me and I called amazon right away.

I told them that the fallowing is not my address: 8472 NW 72ND ST DO QMC-2031 MIAMI, FL 33166-2395.

They closed the ‘’investigation’’ because they assumed one of my family member was the one that placed those orders.

I contacted them a second time and they reopened the investigation and ask me to send them proof of identity and address via fax.

Provided amazon with copy of my US Passport and credit card bill and utility bill all with the same address I had with them since 2007, they advise they received the documents reactivated my account and to wait 24 hours for an email from the fraud department that was on the 27 of June

I waited and because I didn’t get a response and got a couple of confusing emails from amazon I opened a chat and I ask for a supervisor this time the supervisor repeated what’s going on and the agent repeated the same thing over and over that she didn’t have any more information for me at the moment and closed the chat.

So I called in and was advice by the supervisor that refuse to provide me with his name or employee it and advised ‘‘all people that sign for the orders have Mexican or Latino last name so you must be family I don’t have anything else for you and this investigation is closed''

So I opened a complaint with the Better Business Bureau BBB and started a campaing to informed all the facebook amazon customer with issue to ''open a complaint with Better Business Bureau BBB, Consumer Protection Division of the Attorney General's Office of Seattle and Florida and the Federal Trade Commission''

they are doing fraud and getting away with it their customer service suck and their racist

And this was the response I got

Hello David,

I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about your recent orders.

I've checked with our appropriate team and confirmed that there wasn't any unauthorized activity on your account. Please check with your family members/friends as they might have accepted packages on your behalf. Unfortunately, you're not eligible for refunds/replacements.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

today i received a secound email that everything from now on regarding this will be ignored.

  • Jul 2, 2016

I was told on April 19/16 I would be receive a refund of charges bu Amazon. After 52 emails from them, three phone calls at my expense and 17 Case numbers, I have yet to receive the refund.

I have ben told that the refund'will be initiaed' on a given dastye and will take 3 -5 banking days. This I have been told three times. It hasmn't happened.

The 'Customer Service ' department has no connection the department making the payments. The service dept't makes promises they can not keep to keep you quiet.

  • Jul 1, 2016

This will send a message. If you see an ad in craigslist, ebay, or anywhere where these resellers are trying to sell you an Amazon fire stick then beware. First in the Terms of Service agreement it states that you can buy an Amazon Fire Stick. You can buy at a store, It does say the following as is. Amazon isn't the problem. It's the resellers.

One of my friends decided to buy this item. He had a computer issue and a virus. WHen he called the reseller they switched phone numbers and refused to refund him. He then called police and is filing a complaint with craigslist.

Look up fire tv warranty.

Here is an ad we recopied and paste in Philadelphia. This needs to stop. Please do not buy from any of these people who want to sell one on sites like craigslist or ebay.

These Fire TV Sticks are JAILBROKEN! According to Amazon this means a virus.

That means that you will have unlimited access to movies, TV shows, pay-per-view, children's shows, music, adult programming, live TV, games, international TV channels, sports, and a whole lot more!

There are no subscriptions or additional fees. You get all this for free, forever.

I spend well over an hour customizing each Fire TV Stick. I install the latest version of Kodi and load it up with all the coolest add-ons. I even set it up so everything auto-updates, so you have all the latest stuff all the time! -- If you see someone who wrote that call the police and call the FBI. This needs to stop. they have a VPN and they can lose their fcc license if they have one.

I offer ONE YEAR of updates and support. If you ever have any problems or questions, I'll help you out at no additional charge! - According to Amazon, Amazon only offers a 90 day warranty.

FREE DELIVERY! I will deliver the Fire TV Stick to you. I will meet you anywhere you want, whenever you want.

WATCH OUT of other guys selling Fire TV Sticks at lower prices. They don't have HALF the stuff mine have! Also, you'll just be asking for problems with theirs. Trust me.

EVERYONE I sell these to just absolutely LOVES them. Get yours today!! - Everyone who buys them will have the same problem and maybe a letter from their ISPs also.

Do you have any questions? Ready to get one right now?? Just reply to this ad!

So as an elder relative asked me this one time. Do you believe everything you hear or read from someone or over the internet?

You do get a 90 day warranty. Yes there is at first. So therefore its Amazon who designed the fire sticks. Lets get that straight.

So another words if you see an ad in craigslist or ebay Don't buy it. If it says jailbroken you risk your computer equipment of malware and other viruses. These resellers who we feel are MLM and so forth trying to sell it is illegal for them to do so as they want to program these. There are street dwellers who have nothing better to do. Also many who have these items selling claim that they're tired of paying the cable and satellite companies. So I guess it's okay for everyone to get something for free.

Buying a streaming player is def cutting the cable cord but what these resellers do is violate the terms of agreement to Amazon. Once the third party tries to give you everything for free good luck with it see how long it lasts. Companies are finding out how to security patch it.

  • Jun 30, 2016

Bought a vortex fan from Amazon.com. The fan is advertised with a 10 year worry free warranty. The fan stopped working after 6 months. Contacted amazon several times for warranty information and now being told there is no warranty. I have a screen shot of the product description and two places it states there is a warranty. This fan was used as designed and over $700!! This stopped my business for over a week and half while waiting to hear from amazon after several responses regarding products I never purchased. Contacted BBB and they did nothing - Amazon stated they will not address any inquiries regarding this warranty - has not produced any warranty as listed nor the contact information for the manufacturer. Amazon also stated - there may not be any warranty - despite one being listed in two places on their website under product description.

  • Jun 30, 2016

Hello everyone, After talking to 10 different people from Amazon support, I've basically come to the conclusion that Amazon stole my gift card balance, and is refusing to give it back. Here's the last conversation I had with their support. Maybe someone can offer me some advice on how to proceed... and if not, this is a good way of unloading some frustration.

Hello, Here's a copy of the chat transcript you requested: Initial Question: I'm trying to see how much longer a gift balance transfer will take

08:12 AM PDT Keimo(Amazon): Hello, my name is Keimo. I'm here to help you today. I will be checking on this for you.

08:12 AM PDT me: Hello there

08:12 AM PDT Keimo: May I have the name and the email on the account please ?

08:12 AM PDT me: it's the same email as this one, only with a capital R so it's ***@yahoo.com

08:13 AM PDT me: I had some funds from amazon mturk, as gift balance and requested a move to this account, since I have all my orders on this one this was Saturday morning the funds were removed from the other account, but it seems to be taking ages someone from support said that it's currently being escalated to the mturk support team, so I'm not sure

08:15 AM PDT Keimo: Let me read through.

  • Jun 29, 2016

I purchased a Wadsworth vintage circuit breaker that was listed "like new" and indeed it was clean and looked new, complete with bar code sticker. It arrived well boxed and wrapped in clear plastic and taped with clear packing tape. As a seasoned electrical contractor, it appeared to be exactly what I ordered.

A 74 mile one way trip to the boundary of Yellowstone Park to complete a hot water heater installation for a small cabin is when I cut open all the plastic and tape and right off it wasn't right. The handles on the breakers (it is a 2 pole) were cockeyed and the breaker would not reset. Upon testing the unit with an ohmmeter, the unit was found dead on both sides.

Anyone with good eyesight could see that the breaker was not visually correct as the two handles were serioiusly misaligned. I tried to contact Warehouse Deals through their website and Good Luck! A complete dead end with phone number, customer service, and "contact us".

I am now saddled with the time and mileage to the customer who shouldn't pay for this fiasco and I don't want to be stuck with an empty plate either. I wouild like to get a new breaker free from these people and return of my monies, as a minimum demand.

  • Jun 29, 2016

We ordered mosquito repellent bracelets from MicsP and paid for them. We waited for several weeks for the product but they never arrived. We tried contacting MiscP but they did not return our emails. There is no phone number or street address for them. We contacted Amazon but they said that as MiscP is not selling their own products and that the product was not Fullfilled by Amazon, they could not help us. DO NOT BUY FROM MISCP or SEND THEM ANY MONEY. THESE PEOPLE ARE SCAMMERS. YOU WILL LOSE YOUR MONEY. BEWARE.

  • Jun 17, 2016

I placed an order with amazon.com and I have an account with them, I'm billed at the end of month which I pay in full, and instead of billing me they went in to my bank account and took the money with out my permission. Now I don't know who has my banking information?

  • Jun 15, 2016

Two times I tried to buy a used laptop from individual sellers. I accepted the asking price and each time the sale went thru with a delivery date. Both timess, after receiving no shipping confirmation by the promised date I contacted the sellers. The first seller responded "I sold it to someone else." The second seller never responded but continued to list the same laptop at a higher price. I complained to Amazon which canceled the orders.

I wasn't out of money but it spent several frustrating weeks waiting for the laptops I thought I had bought. On ebay if seller fails to honor a winning bid there is an opportunity to leave negative feedback. Welching on a winning bid is a serious matter in the ebay community.

Not so on Amazon. There is no way to leave feedback unless a delivery is actually made. Neither seller I ordered from seemed to have the slightest sense of moral or legal obligation to fulfil a completed sale and both continued to fish around for a higher price. There is no remedy for this failure under Amazon's feedback procedures.

I will no longer buy from individuals on Amazon Marketplace. Don't try it unless you have a lot of time and patience.

  • Jun 14, 2016

All three pieces of a 3-piece upholstered storage chest I received had damage to the exterior fabric and one also had damage inside. I immediately got an Amazon return slip which stated the merchandise would most likely be picked up the next business day. When it wasn't, I called Amazon but was told it was up to the discretion of the carrier who might take three days to pick it up. I also complained that none of my four reviews were published and my numerous emails had gone unanswered. After the call, my one star rating appeared but without the text I included with my review. Later they chose to publish a review (haha) which was really a message to Amazon (since I couldn't get a response any other way) that it was day 4 and I still had the huge box in my living room and no viable solution. But now I could post comments to the “review” and document Amazon’s lack of assistance as well as my real review, all four of which mysteriously disappeared.

To add insult to injury, I was offered a laughable $5 peace offering. Isn't that a lot like leaving a penny for a tip.

Only after AMEX got involved did Amazon bother offering any real assistance but not before trying to shift the blame. I was given the following explanation by one of Amazon’s customer service agents: “I contacted the UPS and asked them why haven't they picked up the item yet. They informed that they lost the return mailing label in transit and that's the reason they were unable to pick up the item.”

Given Amazon's lackadaisical inept handling of this return—the conflicting information, blatant lack of concern or follow through, total nonresponse to my messages, and apparent filtering of negative reviews--it's far more believable that Amazon was to blame. And how unprofessional to claim another company dropped the ball while not even addressing your own failures.

Either things have really gone downhill at Amazon or I have just been extremely fortunate in never having to deal with your customer service until now. Regardless, the incident has completely shaken my confidence in Amazon and maintaining a subscription to Amazon Prime. I'm sure the Amazon empire wasn't built using these current tasteless tactics but it's clear where it's headed now.

  • Jun 7, 2016

I ordered an HP printer on Amazon.con from the "seller" Warehouse Deals Inc. The printer was advertised as having damaged packaging but otherwise unused and unopened. I received the printer in a box that was clearly not the original HP printer. There was no power cord and the ink cartridges were dry so the in on the printouts was too faint to read. I am an Amazon prime member so assumed I could contact Amazon to have the issue resolved. I tried to leave a poor rating for the seller but Amazon doesn't allow buyers to post reviews for Warehouse Deals Inc. as a seller. This is likely because Warehouse Deals Inc. is a subsidiary of Amazon. Also, Amazon makes it EXTREMELY difficult to contact someone via phone, chat, or email. This is a shameful practice by a company that prides itself on its customer service. I've been a faithful customer nearly since the company's founding because I enjoy owning and reading books but am feeling that I need to begin finding a different source, if I can. If I can't get this problem resolved I'll also file a better business bureau report.

  • May 21, 2016

It started out as buying a new SSD (solid state drive) for my Lenovo laptop as an upgrade from my traditional spinning hard drive. I turned to Amazon of course knowing their great prices and customer service, where I looked at tons of options, and decided on a SanDisk SSD with a 10 year warranty, now thats pretty awesome. Not to mention is was significantly less then most others with really good reviews. And of course trusting SanDisk from previous use with flash drives and SD cards, with absolutely zero problems. I think it was on sale too, not sure.

Now heres where it gets fun, I get the drive and I already have a dual bay 2.5 sata drive dock with 2 slots, which is able to clone. Yay! Should be easy except you can not clone a say 500gb drive to your new 480gb drive. If I had known this, I would have kept looking, so I did some searching on google and found some clone software and used my old lame slow desktop computer to do it.

Cool now I have all my info on my new drive. Hook it up and turn it on. First thing that pops up, something along the line of “Lenovo, repairing disk.” Crap! Startup takes forever but it works! Not sure what happens but awesome.

I start messing around with it, checking to see if all my files are there and try a game or 2, all working and I can even tell, its a lot faster, This is awesome. Then all a sudden, it freezes… but my mouse curser still moves around and, ok this is weird, then it starts working again and does everything I had just done for the past minute, weird?

This keeps happening, and it seems to be happening more and more often now. Ok somethings wrong. Maybe every 30 minutes it “freezes” for, yes, exactly 1 minute. Ok, let me restart, maybe its just a glitch. Restarting………. ok this is taking forever, longer then it did with my other drive. This isn't right (I later timed how long, 4 minutes and 52 seconds, every time).

I shut it down and take it out, and go to a working computer, hook it up externally and test it, it passes everything, but it fails the SMART test. Contacts Amazon immediately, they tell me that they're sorry I got a defective product, but with their experience, that I should contact the manufacturer (SanDisk) and that almost always that they can fix any problem I'm having, alright thank you. This was through chat I believe.

I email SanDisk and tell them everything thats going on, during non operating hours, so they'll call me back soon. I get a call 2 days later I believe and an Indian man asks me what all is going on (he was very hard to understand). So I tell him everything about it and he proceeds to ask how I cloned the drive, which I did and he says, well thats your problem, you didn't use our recommended (and ONLY acceptable software out there) and so we cant help you because of that. This is where I get mad. No, you sent me a defective drive. End of story. It doesn't matter what files I put on there, if SMART wasn't working, it wasn't working in the first place and thats not my fault. He wouldn't help me, so after who knows how long I decided to give up and call Amazon back, which I did.

I talk to someone and of course have to explain everything, but they can see the chat history at least. Im on the phone for at least an hour now with Amazon. Since SanDisk was very rude, Amazon decided to exchange the drive for me, for free since it was defective (thank God), but only 1 problem, now my personal information is on that SSD, and you can never truly delete everything off of them, so I make that known to them, plus I cant send the old one back in with my info on it before the new one comes, because then Id lose all my stuff! The gentleman was very nice and went ahead and sent me the new one, with 30 days to send the defective one in, sweet.

2 days later it comes in the mail, so now I use my HDD bay to clone them (since they're both 480s) and pop it in my pc. Same thing. Crap. I call SanDisk again, same guy. Oh yea I remember you. He emails me a 10 or so step process to wipe the drive or something, so I go and do that through the DOS system, doesn't work. Take the drive out and do it through another computer, doesn't work. Its still having the same problem. Call SanDisk again, its not working! He says he cant do anything for me. Ok this isn't going anywhere so we come up with calling the manufacturer of the computer (Lenovo) to see if they can do anything.

I call Lenovo, and they wont do anything since my laptop is out of its 1 year warranty, and of course, no OS cds and nothing to reset it, but there is a way within the computer. Ok Ill try that. That has 3 options, Reset and Wipe, Repair, Recover. All 3 do not work, because there is a “file” missing. How? Its all there… Call Lenovo back, oh I'm sorry sir, but we cant help you with that, BUT, you can buy our service and we can send you a windows 8 cd and bios disk so you can reset it, as well as protection for 5 other non apple devices for $200.00 a year, how will you be paying for that sir? No I'm not paying. But sir, NO thank you. Great that didn't help.

I call SanDisk back, Im furious now. Let me speak to a manager right off the bat. I tell him everything, including that this is not Amazons fault, they received a new defective product from SanDisk and sold it to me not knowing, and SanDisk should be the one fixing it, plus it has a 10 year warranty. At this point they're still trying to blame it on me using 3rd party cloning software, except SanDisk doesn't say anywhere on what software to use, I had to ask after the fact, but nevertheless, I made my point that it was unprovable that it wasn’t SanDisks fault and they agreed to send me a replacement disk if I sent the defective one to them and not Amazon. Fine, Ill do that, I just want my computer back. It keeps getting worse. He tells me to do the 10 step whatever process again. But before they send me the disk they want a non-refundable $20 for sending the disk out before I send the defective one in. This is where I lose it. You want me to pay out of pocket, for a defective product, that you tried to blame on me and did absolutely everything to get out of helping me at all and blamed amazon and expected them to fix your problem, are you crazy?! No, I'm absolutely not paying it. Ok sir, we will make a one time exception and send it out free of charge.

At this point, I'm just mad. Ive been on the phone for over 15 hours over 2 weeks and nothing has been accomplished. SanDisk wont help to remedy the problem but also didn't make it known to use specific software, wont help to “reset” my computer and wont take responsibility for anything. The new disk arrives, and first thing, I test it, it works cool. So far its blank, I haven't touched it. Including paying for an OS disk or repair shop. Also, I won a certified windows 7 disk and code, but 7 isn't an upgrade from 8 so I cant install it. I also can't wipe it, repair it, reset it, go back. It wont let me do anything.

Ive asked many computer engineers, software engineers, they all have ideas, but none work and all of them have never heard of this before. So here sits my $1500. paperweight, with my defective drive with personal data on it, my other drive with my data and my new replacement drive. I never sent it back in, because they didn't fix the problem. Basically my brother who's a computer engineer said the whole thing is f****d now, and they haven't contacted me at all for any of it. Im extremely disappointed with all 3 trusted known companies who honestly didn't give a d**n, although Amazon really did try to help, and they were the ones least at fault here.

This happened back in August of 2015, and here 6+ months have gone by, I still don't have a working computer, and they haven't even tried contacting me about not getting the drive back, or actually fixing the problem.

I have everything I could get documented, but phone calls. Just the logs and numbers of each phone call. At this point, its so many details I cant remember everything, but that is the main, not all the details to my absolute best memory. Too many hours were spent on the phone for nothing. Now I have 3 drives that I cant use, and my laptop doesn't work.

SanDisk gave horrid customer support, Lenovo gave less then adequate support, but you can always buy more, of course, and Amazon was left to pick up the slack. Unacceptable service from well known and trusted companies.

If anything, when buying SSDs, go with a little bit more expensive ones, like Samsung Evo, etc and pay that little bit more, they better perform and have less of a failure rate. And probably better customer service for that matter. Anything is probably better then SanDisk, which sucks because I really liked them and their products.

It would be nice to have my computer back. Any working order is better then nothing even if its not the upgrade I was trying to get, and the disk cost $159.99 plus tax. It BTW, was “SanDisk Extreme PRO 480GB SATA 6.0Gb/s 2.5-Inch 7mm Height Solid State Drive (SSD) with 10-Year Warranty- SDSSDXPS-480G-G25” and is now selling for $180+ but also with more information provided and “Concierge Service” from SanDisk for only $40. But they still wont fix my problem.

Thanks for reading and hope this might helps someone else from getting screwed over.

  • May 12, 2016

I contacted Amazon to have an Amazon account terminated because I had to delete a gmail account that was compromised. With the gmail account being deleted I could not get in the normal way though a con artist might be able to so all I requested was that the rep cancel my Amazon account. Before I even got to that point this guy, who was obviously working out of a sweatshop in Southeast Asia or somwhere like that, who did not know English from Chinese. He was extremely difficult, could not communicate as well as a two-year old child. He told me that my name, which I was given at birth and have had over 50 years, was wrong. He did the same for the mailing address that Amazon has rapidly sent ads, notices, and more. When I requested to speak with his superviser he said the superviser was busy but would contact him, then 20 minutes later he said the superviser was too busy to speak with me.

I am sure there are U.S. citizens fluent in English that would like to have a job and would have understood the necessary information required to do the duties sufficiently. All I have seen is outsourcing, insourcing, low quality, poor service, higher prices, and also insufficient returns on my requests. It is aggravating and sad to see these things happening in to the people of the USA.

  • May 11, 2016

Amazon.com removed the page containing my company’s refund/return policy online and replaced it with their own new unconditional A to Z Guarantee without notifying us, then overrode us, issued bogus refunds that should not have been granted and charged us for them.

I found this out when I received a request for refund from a woman who had received our product nearly three months earlier. I responded to her request by citing our refund policy which was displayed on our company policy page. She responded that no such policy was listed. When I looked it up myself, I discovered that our policy page had indeed been removed, and replaced by Amazon’s A to Z Refund policy. I was never notified about the change, nor told that Amazon’s new policy would replace my company’s personal return policy. Our policy stated that refunds would be accepted only within 7 days of the customer receiving our product and then only if the customer had an allergic reaction to it: we manufacture customized skincare and unlike buying speakers or a shirt our products cannot be reused, and certainly not refunded after being used/kept for 3 months. We sell a product sampler for a nominal fee that allows buyers to sample each of our products before they purchase full sizes. This was stated clearly on the policy page that Amazon removed without our permission.

I contacted Amazon about this, and was given the run around. I finally responded to the buyer directly and granted her request for a refund because it was not her fault that Amazon removed the terms of the sale. However, I did not authorize a refund of the shipping fee. In fact, I closed my Amazon account that same day because I am tired of all the problems we encounter on a daily basis in dealing with this company. Today I received a new email notifying me that my decision had been overridden by the Seller Guarantee Team at Amazon, and that they were refunding the shipping charges to the buyer as well, in spite of my protest. Amazon maintains access to my credit card and bank account, even though I closed my account with them. Their rep notified me that there is no way for me to remove my credit card information from Amazon. This essentially gives them carte blanche to continue to charge me for whatever they see fit.

This company is totally out of control and doing whatever they please with no one keeping them in check. Communication with them is next to impossible.

The Amazon customer service team seems to be comprised largely of non-native English speakers who hang up on you when they cannot understand your request or how to spell your email address. They do not return calls. They often neglect to make a record of the case number, the reason for the call or even document the call itself. The level of accuracy they provide about Amazon’s business practices varies from rep to rep, with most reps insufficiently aware of how things work at Amazon, resulting in a lot of bad information being given out. Earlier in the year when I called to question the details of my professional sellers account, the rep told me that I had been misled about which type of account was most appropriate for my business, and that I had been overpaying Amazon for years. She recommended that I downgrade my account. What she neglected to tell me is that in doing so, Amazon replaced our company’s shipping policy without notifying us – thus enforcing a maximum allowable charge of $4.99 per package for shipping. We as a company cannot even buy discounted postage from USPS for this low price, so we incurred a loss of almost $4 for every order we shipped to their clients. This is ridiculous. The only entity really making money on Amazon, is Amazon itself.

Amazon’s hiring practices are already well-known. It is time to reveal their unethical business conduct to the public at large. I am outraged, and will continue to report their shady activity until everyone hears about it. I seek a refund as well as reparations for the countless hours I spent contacting and re-contacting Amazon’s seller support teams, my level of frustration in dealing with incompetent employees, and my requests for justice ultimately falling upon deaf ears. Apparently greed has no limits for this company. Shame on Jeff Bezos and Amazon.

  • May 7, 2016

Amazon website is implementented to disallow any contact with Amazon when a seller is removed by Amazon from their system. I recemtly purchased an item that was never received. When I attempted to request a refund, Amazon system said none could be processed as the seller had been blocked by Amazon, rendering any such request not allowable. Amazon offers no access to customer service other than thier refubnd access to a seller. Amazon charged my credit card anyway, kept the rpoceeds.. and any attempt on my part to process a refund is blocked. Example: I received their email asking me to review this prurchase... I respionded with a "dissatisdfied" entry and in comments section I only said that I did not receive the item... the reason for a negative response. Amazon promptly sent me a generated email staing that my review was not allwable as it was deemed "inapproprite." All I stated was item not received. Amazon has developed and implemeted a website sytem that disallows refunds in such circumstances. Buyers should be aware of their "risky business" style of commerce.. IE collecting sales revenuse with no means of buyer recovery when nothing is provided. We used to call that "fraud" now it's just good business it seems at Amazon.

  • May 2, 2016

Foot Dr - Silicone Gel Heel and Ankle Sleeve (Nude) This product doesn't look as the advertising. It is a cheap plastic that it will not be allowed to be for sale! Impossible to use, and the company didn't accepted it to be returned. It is a ripoff to the consumer. Amazon would not allow this company to sell their products.

  • Apr 11, 2016

Without spending 3 days typing here is how the scam works.

1. Victim orders and pays for item from AMAZON.com approved vendor

2.Amazon Vendor then gets paid and is given our information for shipping purposes.

3. Amazon Vendor then uses that information to open a wal-mart .com account.

4. Vendor then places a stolen credit card number in the wal-mart account.

5. vendor orders item (that is the same Item you want but usually higher price)

6. Wal Mart ships the item then the cops show up at your house to arrest you for credit card fraud

7. The Criminal gets paid and you have to send your item back to Wal-Mart and to top it all off , Amazon said we probably would not get a refund because we sent the item back to wal mart and not them.

  • Apr 11, 2016

On there website when you go to buy amazon coins for in app purchases it says you will receive them in 5 minutes. This isn't true after you place your order and don't receive them after waiting a few minutes when i call or email them. The company proceeds to tell you that you will have them in 4 hours. After waiting 4 hours and not receiving them then when you request a call from them. They will then tell you 1-2 business days. So like any customer that has been lied to and deceived I cancel my order. Then the rep on the phone tells me next time just use my card to buy a gift card then use the gift card to buy coins I will then get my order faster. Same thing website says 5 minutes and hours and a day later still nothing. So I cancel the purchace again. Then after a couple weeks of not buying anything I decided to take a different reps advise and go to the store and buy the amazon card there then add the gift card to my account. Then once that was done I tried to buy amazon coins. Still nothing! After about 30 minutes of waiting I had requested for customer service to call me and again they tell me four hours. When four hours approached I tried to log into my account and they locked me out of my account. And I am unable to access my account with hundreds of dollars of gift card balance. Now they say that maybe three days I will beable to get into my account. They have deceived millions of people buy there recieve in 5 minutes as I know about 30-40 people that never get what they purchase online the same day. They always get theres the next day, I however do not. Be very caustious of using this online company for anything as they are just scamming people out of money.

  • Apr 5, 2016

Magnum Energy has minimum advertized pricing and only issues a warranty for sales through authorized resellers who follow this advertized pricing policy. Less Is Always More LLC is not authorized to advertize Magnum products at the prices that they advertize and therefore these items carry no manufacturers warranty. Less is even less in this case. Less Is Always More also does not offer any technical help with these items. If you buy from these guys you are on your own for help or warranty.

Authorized Magnum resellers can sell Magnum products at any negotiated price with full technical help and full warranty. They just cannot advertize for less.

  • Mar 31, 2016

Ok so my amazon gets hacked i get banned and spend 3 months with someone changing my card pins on me even though i closed the bank that was connected to amazon

but i sell a bird and lady pays me through paypal then files charge back and refuse to return the bird and paypal figured out her sorry a*s cuz people complained about her on craigslist she backs down last minute and says the "problem" was solved so paypal found out what a fraud she is and took my side

what i wonder is how do 2 big companies claim to protect the buyer/seller but only 1 of them follows through?

  • Mar 28, 2016

I ordered this service and first the order was cancelled without my authorization. Then I ordered the same service with another company even that was more expensive. The technician came on March 2nd and made a short inspection (not two hours as he wrote in his receipt) and let me know that everything was working fine. It was working fine at that moment but about six days ago the partial outages started again and now I had no power in one side of my home. He wrote in his receipt that there is No Warranty and that he stayed in my home for two hours. That is false.

According to Amazon, and that’s the reason I requested the service, there is a Happiness Guarantee and that they answer the claims after 1 business day. They also promise a Gift Card of $30 for the first purchase. I sent another email asking for the card and I received a message in my answering machine saying that the Gift Card was going to be sent to my email address. It was never posted and I received emails saying that my claims were not received. I filled out two more claims about the same topic.

I received a phone call from a representative named Maria A. I explained the situation and she did not showed any empathy and told me that if the diagnostic did not find a problem that was it. I was not offered any other solution and I had no other option to hire another electrician due that I had not refrigerator or stove.

My complaint is with Amazon Home Services that they offer Gift Cards, Happiness Guarantee and they don’t answer the claims in writing or electronically or send the Gift Cards as I was promised about 20 days ago.

I think this service is deceptive and the community has to be aware before purchasing a service with Amazon Home Services. I will never again contact this Service.

  • Mar 28, 2016

Amazon accidently removed my prime account. Talked with customer service who said it would be reinstated within 24 hours. I called back in 24 hours because it was not reienstated. Customer service then told me it could not be reienstated unless i paya second fee of $101.00 and they would reiemburse me, because once they cancel a prime account it cannot be reienstated without the prime membership fee. Custmer service said they would not otherwise reienstate me. At Present I will be cheated out of my $101.00 they already have plus no prime services because it can only be done thier way.. I feel that a company of this size and with great tecnology should have been able to immediately reienstate my prime membership. without any difficulty. I believe this is a nother way to rip off a consumer really amazon over $101.00 You made the mistake give me back my $101.00 or reienstate my prime.

  • Mar 15, 2016

I ordered an Xbox one 500 gb assassin's creed package with two games, a controller and a headset when i called to see if they could send the missing piece's they said they could refund they money and i'd have to send it back and reorder all over and pay more to get the console i just bought then i asked them if there was any other oprion and they put me on hold to speak with the superviser to see what to do when they came back on the line they said the only other option was a full refund so when i let the know what they are doing is called fale advertiseing they didn't say anything then i asked them if i could give them adivise then i told them they need to contact there warehouse and get their number so people like me whith problems that need to be fixed theres a way to deal with them directly and fix the mistakes they made so consumers can be satifided with what they pay for they were speechless with my words and i told them i wasn't happy and would not make my choice and call back at a later time

  • Mar 9, 2016

Last month, Feb. 2016, I bought a set of six mason jars from Amazon, to use for jar candles. These are all different colored jars. They looked nice at first, and I washed them out and filled them with soy wax. They made nice candles. Then, yesterday, the candles had burned down, and it was time to clean and refill them. I soaked the jars in hot water with bleach, for about 20 min. Then, I scrubbed out the wax, and I noticed the paint colors were washing off. Now they are all without nearly half the paint on them. I contacted Amazon, and they at first asked me to send them back. They sent me a label and I boxed them up. But, then I decided to let the seller know about these so he would not sell them until he found out what was causing the paint to come off. Alot of kids love to drink from colored glasses, and I was afraid some kid could be drinking paint. So, I emailed the owner, and I was blown away by the lack of care he showed about this. He asked me why I used bleach?! I said alot of people use bleachwater to wash dishes. He said these were not safe for dishwashers. I said I don't have a dishwasher. I hand washed them. In other words, he has no plans for pulling these jars! So, I talked to Amazon again and told them that his attitude was bad, and he was not going to stop selling these, and that Amazon needed to stop offereing these jars. Someone will drink paint and get very sick or worse. So, they refunded me, and told me to just throw them out. Well, I decided to hold onto them, and contact FDA,which I just did. They might want to look at these. How these got into the country is amazing. They should never be sold in this country. We need more inspectors. I looked and there are other people already complaining about the paint coming off on these. So, don't buy them, their dangerous.

  • Mar 7, 2016

Amazon prime Is nothing but a scam. Once they get your credit card number they just make a yearly membership charge for no reason. These internet companies like amazon and others who sell a product and then enroll you into a "membership" that you never asked for or was ever asked to enroll in are nothig short of a bunch of thieves and this also includes "Body Beast" work out DVD company. It should be illegal for these companies to commit these scams, they should be held criminally liable. How many people don't catch these charges on their cards or forget about them once they're posted. I will never buy anything else from amazon.

  • Feb 29, 2016

I was unaware of Amazon Prime going to bill my credit card without my knowledge of a purchase.Iwas under the impression the new user had to do this to get started on their new kindle fires.i did not know of this till i got my credit card bill in the mail.

  • Jan 14, 2016

Amazon has a trick by which they MASSIVELY increase sellers fees. They are VERY evasive to try to prevent sellers and merchants knowing of this.

Amazon encourages people to list their items as on sale, for which the seller should list the retail price and their sales price the item is being sold for. This is encouraged as then the listing will state how much the price of the item has been reduced. So, for example, you have an item that retails for $100, but you are selling it for $30 - and it sells for $30.

Did you know Amazon will calculate its fee upon the $100 regular price, not what the item actually is being sold for?

What Amazon does NOT tell sellers is that unlike Ebay or other companies, Amazon does NOT calculate their fees - already the highest - based upon what an item sells for. They base it upon what you say is the retail price.

For example, you have an item that retails for $100, but you put in on sale for $30.00. It is sold for $30. Amazon will take 15% from the $100 sales price, or a whooping 50% ($15.00 of the $30.00) of your sales price - plus their "referral fee. Literally Amazon takes over 50% of the total sale.

If is VERY difficult to get Amazon to acknowledge this. In correspondence (chat) we asked repeatedly is the fee calculated on the actual price an item is sold for OR the suggested retail on a sales item. We received vague responses of the fee is calculated on the price, refusing to state which price. Even given an exact example of a regular price but being offered for a lower price - which is the fee calculated on - resulted in either continuing to only state it is based on the "price" - or discontinuing the chat. Chat literally would refuse to state of the two sums (regular price versus actual selling price) the fee is calculated on. With our IT people unable to get a response, I phoned Amazon personally.

On the phone to Amazon, I asked this simple question half a dozen times. Is Amazon's fee based upon the actual price an item sells for OR the regular retail price? I also received what became clearly vague and non-precise misleading responses. Finally the person put me on hold and then came back on the phone acknowledging that Amazon fees are NOT based upon the price an item sells for, but rather what sellers states is the retail price.

This is a MASSIVE escalation of Amazon fees.

This will particularly affect people who put products with Amazon Prime, since they charge an ongoing warehouse fee. At some point, the merchant may want to sell some items extra cheap as they are not selling and they don't want to keep playing warehouse fees. So the seller has a super discounted sale to get the products out of Amazon's warehouse. IF the seller makes the mistake to identify this as a "sale" - stating the "regular" price and the actual "sales" price it is selling for, Amazon could literally charge as much as 100% (or more) of the actual selling price as their fee. Not only does Amazon take all the profit, they take every penny of the sale - and maybe even more.

While there are some sellers who have quit Amazon for their fees, few understand just how much Amazon is gouging sellers with this regular price versus actual selling price structure. We spotted it when we calculated we were actually losing money on certain items sold due to Amazon fees. Yes, we were selling a lot of the items - so many we pondered why? Then we figured Amazon was taking about 35% of the total sale, not counting the advertising fee - meaning Amazon was taking a total of over 50% of the actual selling price.

Amazon seems to have gone from growing to be the giant in online product sales to being the monster in product sales. It is very difficult for legitimate companies with legitimate products to compete with all the scam sellers who sell mislabeled junk, which then allows massive price mark-ups to pay massive Amazon fees. This is resulting in Amazon filling up with fraud-sellers and legitimate sellers leaving. While this fee structure is massively profitable for Amazon, it also may in the end earn Amazon a reputation as offering junk products by fraud homebased sellers.

This is NOT a complaint about Amazon's regular high fees. It is about a simple little trick Amazon does - and does not make clear - that often more than DOUBLES their stated fees. I know of NO other company that bases their fees upon the retail price of products and not the actual amount the product is sold for.

This vagueness appears deliberate by Amazon. Before listing any items as on sale, with the regular price and then the actual reduced price customers would pay, I contacted Amazon to assure the fees would be calculated on the actual selling price. Their responses are so cleverly vague and misleading in how it is worded, they had convinced me the exact opposite - which I accepted since that is what all other companies do - calculate their fee on the amount of the actual sale, not on the higher straight retail prices.

To sellers: NEVER have an "sales" items with then a lower price on Amazon. NEVER do a price reduction "sale" on Amazon. If you are lowering your price, just lower it. DO NOT MAKE IT A SALE. Amazon will calculate your fees based upon what you state is the regular price, NOT what you actually sell the product for. This can increase your fees to 30%, 40%, 50% or more of the total sales price.

Because of the misleading ways inquiries of this are responded to, this could become a billion dollar class action suit against Amazon, but that's a different matter. The risk to the reputation of Amazon, as this encourages scam sellers of mislabeled products, seems the greater risk. Regardless, sellers need to be aware that Amazon calculated their fees upon what you state is the "regular" price, not what you actually sell products for.

  • Jan 11, 2016

I ordered FW1 waterless carwash with Carnauba through Amazon.com in May 2014. The product came from International Goods in June 2014. The product received was not what was pictured on the website. I called Amazon.com on several occasions and wrote an email to the Company through the Amazon.com website in an attempt to return the product. I kept getting promises just to get me off the telephone. Trying to get a return label was impossible through Amazon.com because it said the item couldn't be shipped through the mail; however, I received it via UPS. Finally, after repeated attempts, I contacted American Express to let them know the situation. American Express credited the amount and attempted to get the situation resolved. They kept getting bogus information concerning my order. I kept responding to American Express and they kept writing to Amazon Marketplace about my inability to get a label to return the product. Finally, on October 8, I got an email from Amazon.com with a label for me to return the product and was told I would be reimbursed for the postage to mail it back to International Goods. I mailed the product back on October 9th and International Goods received it on October 15th; however, I have never received a refund of the $29.54 in postage to mail the product back. I feel that I should have been supplied a UPS shipping to be able to return the product. That is the way the product was shipped to me; however, that didn't happen. My attempts to get the refund of my postage have been to no avail. I keep getting the same run around. American Express did tell me that they finally received a credit to my account from International Goods just recently; however, my contact with Amazon.com to received the refund of my postage has been fruitless. All I got in response was chastisement for having contacted my bank regarding the situation; however, if I hadn't contacted my bank, I feel I would not have received the refund amount from International Goods. I had to wait an excessive amount of time after they received the goods to get that processed.

  • Jan 8, 2016

My grandson order workbox for me since I did not know how to. waited over a month so I cancelled it. Amazon sent me 740.00 back said 3rd party would send the rest. they kept 680.00 for shipping when there was no shipping as amzon said free shipping. I ordered from amazon not this other company. I am on a fixed income of disability and social security. i have tried everything i know how to but no one will listen i really need your help i don't know what to do. please help me that is alot of money to me.

  • Jan 7, 2016

You have yourself written me and told me that Amazon owes me $34.75 in Promotional Credits. You have instructed me via several e-mails as to what to do and how to do it-as to allow redemption of these credits. But- Sir- no one knows of these credits besides you and I. So no item I attempt to buy-will allow these credits to be applied to.

Next I also have $76 in promotional Credits for Music/Books/Videos- and once again - the only way I can redeem them is to buy something. Yet when I attempt to do so- as you have told me in e-mail format several times- nothing ever applies- and I wind up right back to where I started from.

I have squandered over 5 hours writing you e-mails- I work in Government- and if you take my hourly rate multiply it by 5= then add the $34.75 and add the $76.00 you folks now owe me $283.00-for all this energy to obtain something that is rightfully mine in the first place. Your own e-mail attests the $34.75- the Amazon promotional page attests the $76.00 owed- and the remainder is the hourly rate for the time that I write you- you tell me what to do- it fails to work- I write you back- you write me back again and we go round and round.

In fact I have copies of e-mails that show as 1 representative states 1 thing today-another writes the entirely opposite about the same matter tomorrow-dismissing-what the 1st person wrote and gave their word on.

In closing Sir- I have reached out to you and yours-now over 10 seperate occassions- all to no avail. It's like a shell gave- where I have to find the pea under the shell. But Sir- since no one knows about the pea besides you and I- I can't obtain compensation here-nor in Prime- and I am not going to lose $34.75 plus $76.00- without challangeing your firm. I have all the above in black and white and can show and detail my claims if necessary.

I have attempted to be civil- but Sir if the shoe where on the other foot- you would be livid by now. It is the Principle- what is owed should be compensated not ignored.

Amazon over the last 7 years has made a very pretty penny of me- I think your firm is great. But in this matter- you folks have dropped the ball- and are clueless to what is going on. Your Customer Service people- who always cared and always resolved issues- have now been farmed out to 3rd world countries- that are polite- but fail to comprehand the matter in it's entirety- and fail to act accordingly-as do you.

Please look over my e-mails and the facts are there in Black/White- just give me what is mine-Please.

  • Jan 6, 2016

I went on amazon to order a supercharger emblem for my Roush Raptor. Simple. $11.00 for a Black and Chrome emblem. They sent the wrong one. . . I emailed them. An individual named "Adam" emailed me back pretty much saying they don't want my business and will be refunding me . . . I didn't ask for a refund, I simply asked for the correct piece to be shipped out asap. . . He then tells me I've never ordered from them in the past(which I have) and says he can't do anything because my email was from 3rd party and I was cold knocking email with no description? ? Exactly. Out of 5 stars, I'd give them 1. Strictly on the horrible customer service.

  • Dec 29, 2015

AMAZON charged me for a PRIME membership when i brought to their attention of their mistake they told me they could not reimburse be 99.00? SPoke to individual who hung up on me then a supervisore and manager and they refused to let me speak to regional manager. ALl I want is my 99.00 back for I have not used this so called Prime Membership

  • Dec 21, 2015

Was ordering 6 purrfect cat grooming arches with catnip. Amazon pops up with price, then an offer to instantly get $30 off for approval of amazon store card with is actually Chase card services. As soon as I entered all my personal information, I was told it would take 30 days for approval. There was no $30 off at all. Then the offer dropped to $10 off. Now Chase card services has all my personal information and I have the original price with no discount that they sneakily portray the consumer is going to get. I decided to complain to amazon.com and sent an e-mail which they responded to quickly. They passed the buck and said they didn't intend to use false advertising and bait and switch and I needed to contact Chase card services at 1-888-247-4080. Wow! Talk about passing the buck and lying. How many people do they do this to on a regular basis and why are they allowed to keep doing it and getting away with it.

  • Dec 19, 2015

My pkg goes to usps office .. Buyer asks for refund gets it ... And then goes and piksup the pkg .... Amazon refuses to gv me my money claimin

  • Dec 18, 2015

I purchased 3 clothing items including a white Bali bra, black Bali bra and a light pink t-shirt type tunic from Amazon.com utilizing my Amazon credit card. The total with discounts was approximately $51.00. The products did arrive on the shipping date of 12-15-15. However, the Bali bras were not the exact style or colors I purchased. The shirt had no tag on it telling me someone had already returned it one time. I was charged nearly $12.00 more than what the total purchase price was. I am unable to locate a real talking representative to return my items to be reimbursed in full.

  • Dec 5, 2015

This is the third time I've ordered something from Amazon and within a 24hr period they have deducted $107.91 from my bank account with no authorization. I did not click anything even related to Amazon Prime. This is a reaccuring issue with many consumers. It needs to stop now!

  • Dec 5, 2015

I purchased what was to be a brand new modem that was labeled to be compatible with my internet carrier, then come to find out it was not and it was useless to myself and my family, No one could use the wifi for months then I had to spend another $150 to have my internet carrier to trouble shoot the issue to find that the product I was sold didnt work as posted, I was able to get the company to take the return , and then checked me account only to find that they never fully refunded my account, so not am I out the $150.00 for the service and trouble shooting of issues, I lost an additional $30.00 as the company Amazon only returned $80.00 out of the $109.99 plus Tax that I spent so Amazon kept the Tax I spent plus kept the shipping I spent for faulty equipment and didnt even fully refund the full purchase price.

I highly recommend people really think about buying from Amazon as they will make you pay more then your local store one way shape or form they say you save money but they will get you some way, and then you the consumer get nothing and they still get your money

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