I have called countless times, countless names about this and my last resort /recourse as instructed by Taryn in Retail, /resolution specialist is to call corporate.
Here is the brief version.
We purchased 9 $100 Amazon gift cards through CVS, third party.
We also purchased $600 Apple gift cards ,CVS, third party. (We received a CASH refund check in 5 days from Apple because they swiftly took action when we called.)
We tried to cash the certified check within one hour and was told it was FRAUD.
This is where we took immediate action.
We notified your customer service ( number from our Prime account) about a FRAUD gift card issue on 8/5.
We were told someone would get back to us, as the clock was ticking on these gift cards.
We called again on 8/7 asking for a status because , as you all say "FRAUDS work quick" On that call it was disclosed to us on ,nearly two days later, that our call and notification to you was mis directed. It went to the mis redeemed dept. vs FRAUD. We clearly knew it was FRAUD 6 hours after the transaction. We were then asked for front and back copies of the cards, as the clock is ticking... We accommodated all requests immediately.
We were then told that an investigation had to be conducted.
We kept calling and e mailing.
Finally we were told we could get back 341.44 because those gift cards were not YET redeemed.
Your mistake on intake cost us the other 6 $100 gift cards. We confirmed with the FTC that since APPLE was able to recover some, that your delay helped the frauds cash or move the gift cards along.
No one in the "retail" dept could talk to FRAUD or customer recovery for us. They said they don't do that. I called at least 8 times. Please check your records to verify. I am calling because we are rightfully deserving of the rest of or a portion of the rest of the gift cards as this was YOUR delay, YOUR mistake.
Also, this is not a refund of CASH, this is Amazon money, going right back to Amazon.
You will find all correspondence on Prime account James Coyle-Romano e mail [email protected] and [email protected]. There is also an account for Erin Coyle.
WHO THE F*CK ARE THESE PEOPLE WORKING FOR AMAZON.COM AS CUSTOMER REPS??? THE F*CKING B*TCH CANCELED BOTH OF MY F*CKING ACCOUNTS WHEN ALL I WAS REQUESTING FOR WAS TO CANCEL MY U.K. ACCOUNT!
THE B*TCH KEPT REPEATING THE SAME F*CKING QUESTION OVER AND OVER AGAIN AND AGAIN! WHERE DID THEY F*CKING FIND THIS UNSCHOOLED B*TCH – F*CKING w***e!
I a have been a Prime member for some years. I ordered "Resveratrol" (vitamins) and I paid more than worth as customary. This is not my complaint what I disagree is that they were extremely hot when the package was dropped to my door. I did not complaint when I was asked to review my service I replay with the true and my message was rejected because it does not complain with the Amazon guidelines. If you give a negative answer to their services the response it is not accepted. Only would be posted the good reviews. It is wrong, if Amazon provides bad delivery service they have to accept it and correct it! I don't know if the vitamins are in good condition or not to give an excellent review as Amazon requires.
My Review:
One star
I RECEIVED THE PACKAGE EXTREMELY HOT IN PHOENIX
I can't write a review of the product. It was extremely hot when it was delivered in Phoenix. I complained about it but nobody cares, only somebody would listen if it is a good review.
Amazon response:
Thank you for submitting a customer review.
Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.com/review-guidelines
A few common issues to keep in mind:
Your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at www.amazon.com/feedback.
We do not allow profane or obscene content. This applies to adult products too.
Advertisements, promotional material or repeated posts that make the same point excessively are considered spam.
Please do not include URLs external to Amazon or personally identifiable content in your review.
Any attempt to manipulate Community content or features, including contributing false, misleading, or inauthentic content, is strictly prohibited.
I requested that an order be cancelled three separate times with them. All three times they refused. I requested Amazon cancel the order since they are a marketplace seller on Amazon.com. Amazon refused and sent an email to Silberman's Workwear requesting cancellation. Of course they refused this request too- and asked that I refuse the package. Well, newsflash- I have a job and parcels are always left at my home- so how will I refuse it?
I've never had such horrible service. I ordered this item on the 17th of July, and as of the 27th it still has not shipped. Really? You can't ship a product to me in ten days? After a week of no shipment I requested the first cancellation. I'm just baffled by this whole thing- by Silberman's Workwear and by Amazon's horrible service and inability to refund the order.
CONTACTED AMAZON ON 06/06/2019 AT 15:12 P.M. AND TALKED FOR 59. MINUTES & 23. SECS. IN REFERENCES TO MY BALANCE ACCOUNT. I RECEIVED A STATEMENT IN THE AMOUNT OF $266.10 DATED 06/05/2019.
I RETURNED ITEMS IN THE AMOUNT OF $152.64. I KEPT ITEMS IN THE AMOUNT OF $144.12 AND MADE A PAYMENT OF $100.00 WAS MADE ON JUNE 17TH. AMAZON AND SYNCHRONY BANK WOULD NOT GIVE ME A CURRENT BALANCE.
EACH AND EVRY TIME I RETURN ITEMS THEY DO NOT REFLECT ACCORDINGLY. I BECAUSE MISCOMMUNICATION BETWEEN THE BOTH. I AM UNABLE TO MAKE ANY ADDITIONAL PURCHASES UNTIL MONTHS LATER DUE TO THE CONTINOUS ERRORS.
Got an email from Amazon Shopper Rewards asking me take a brief Amazon survey which seemed ok and so, I went ahead to see what I could get. One of the items listed was a Man's Watch (wanted for my husband) which I could order for Free provided that I pay for shipping and handling. Still seemed ok and so did so.
Was promised within 2 weeks and not only did I not get it but that money was charged out of my bank account. Now it wasn't a large amount but upon investigation, this company tried to order makeup products for over $90 using my husband's debit card.
Thank goodness for the dilegence of our bank which declined for that charge to go through (they were suspicious even before we were). So, buyer for this company. Glad we were able to catch this is time for any real damage to be done.
3/4/19 I contacted them about a book that I returned in a shipping lable that they sent me.
06/08 09:59:38 Hello, We're writing to let you know we processed your refund of $95.00 for your Order 113-9549905-6695440. This refund is for the following item(s): Item: Print Reading for Machinists Quantity: 1 ASIN: 1285419618 Reason for refund: Account adjustment Here's the breakdown of your refund for this item: Goodwill Refund: $95.00 We'll apply your refund to the following payment method(s): Visa Credit Card: $95.00
We've processed a refund for the above order in the amount of $95.00. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another. Have questions about our refund policy? Visit our Help section for more information: http://www.amazon.com/refunds We look forward to seeing you again soon. Sincerely, Amazon.com We're Building Earth's Most
06/09 18:27:53 Hello, I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. As mentioned, the item never arrived at our returns center. Refunds issued by CS: Friday, June 7, 2019 for $95.00 Wednesday, June 5, 2019 for $113.99 UPS tracking number given by Amazon : 1ZE7917X9076674939 Otherwise, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response. We appreciate your business and hope to have the opportunity to serve you again in the future. Regards, Praveen M Amazon.com http://www.amazon.com
I contacted UPS who told me per thier contact with amazon, amazon has to file for an investigation. However amazon is refusing to file for an investigation, so they already know the out come. They have my book and is refusing to pay for it.
2 Items were to be delieverd 1 was delivered stated to doorstep other to "Secure location" the 1 on doorstep has a picture of it . The other at the "Secure location" does NOT ? Where is this secure location ?? The only sercure location is my doorstep - why did they not deliver both items to the doorstep ? Even wih the picture they wont refund me what a fraudulent company
After 6 months of using amazon after paying for prime membership. Without reason or any contact or explanation they removed half my prime membership and restricted it. I never once violated their TOA or guide line. I read through their entire agreement trying to figure out what I could possibly have done.
I found nothing. I spent hours of my precious time attempting to contact them but without results. So I will be ending not only my membership but my company’s contract that is worth millions a year (for supplies) due to the fact I believe that amazon is conducting illegal business and conducting criminal activity. I no longer trust this organization. Buyer beware.
I ordered a Product from Amazon 3 days later they canceled the order because they marked the price wrong online. I called them to complain that it is against the law to cancel due to there error in pricing. They refused to give the product for the purchased price. heres what they said to me Hello, We're contacting you about order #111-2331508-6485849.
We recently discovered an error that caused the following item(s) to be displayed at an incorrect price: WD 16TB My Book Duo Desktop RAID External Hard Drive - USB 3.1 - WDBFBE0160JBK-NESN In this case, we're unable to offer this item for the incorrectly posted price. Therefore, we've cancelled your order for this item, and you haven't been charged.
Unpalatable Amazon: Caveat Emptor - If you buy a poor food product from Amazon, you’re stuck with it. They will not take it back for exchange or refund for any reason. Because Amazon does, on occasion, sell inferior quality food products there is only one way to protect yourself – never, ever, buy a food product from Amazon.
First you may be sorry and second, you’ll be more sorry to find that you’ve lost your hard earned money. The company has no plans to help you. Take a bad product to the Supermarket? They refund it or exchange. Bad meal at a restaurant, sending it back and the establishment will take it off the bill or offer an alternative meal. But Amazon?
I bought what was advertised as 100% Kona Coffee which turned out to be 200% slop. I won’t say it tasted like dishwater because it would be unfair to the water. I have been to Hawaii about a dozen times. I don’t know what this coffee is but it not 100% Kona.
On the one in a thousand chance it was genuine then it was the worst beans, grown in the worst way, on the worst part of the island, with no understanding of how to roast beans to a flavorful state. Here’s what CIS at Amazon told me: “I'm sorry; for health and safety reasons, we're unable to accept the return of Grocery items”.
It didn’t matter that the box I wanted to return was unopened. So there you have it, unequivocal proof. If you buy a grocery item from Amazon and it’s rancid, it’s still yours no ifs, ands, or buts. We no longer have the likes of Ralph Nader to serve as a watch dog and as such we consumers need to look out for ourselves.
Seriously, is it that far of a drive to the local supermarket? (p.s. Grocery items aside, I am a big fan of Amazon and I have nothing but respect for Jeff Bezos. This review considers one policy, a small but important criticism dropped in to one of the biggest and well managed companies In the world. Just avoid the foodstuffs – everything else is top notch).
Buyer claimed item not received, filed A-to-Z guarantee. Tracking information shows delivered with signature. Tried to scam me. Called buyer but immediately hung up after telling him I am the seller. Subsuquent calls he told me to "stop calling b*tch." Very rude and scammer.
Amazon aka kdp Amazon issued 1099's on which I had to pay IRS taxes but Amazon Refused to pay me. After withholding my royalties they told me they were entitled to break the law. Amazon is also holding my books hostage and refuses o allow me to transfer them to Ingram/Spark.
So I am not earning any money because of this. I have repeatedly complained to Jeff Bazos. My account is in the USA but he referrs all complaints to his UK division. Under IRS law, Amazon is not legally entitled to issue 1099's or take tax deductions on money they have not paid me.
Therefore, as I told Amazon, this is fraud. At book signings, people bring me the books they bought on Amazon to autograph thereby proving Amazon is selling my books but not paying me. Amazon is selling my books worldwide.
Emailed almost everyone that works at amazon to solve my issue without help spent thousands on lawyer to help with out any kind of response from amazon.
WHO THE F*CK ARE THESE PEOPLE WORKING FOR AMAZON.COM AS CUSTOMER REPS??? THE F*CKING B*TCH CANCELED BOTH OF MY F*CKING ACCOUNTS WHEN ALL I WAS REQUESTING FOR WAS TO CANCEL MY U.K. ACCOUNT!
THE B*TCH KEPT REPEATING THE SAME F*CKING QUESTION OVER AND OVER AGAIN AND AGAIN! WHERE DID THEY F*CKING FIND THIS UNSCHOOLED B*TCH – F*CKING w***e!
I have had related issues since transferring to Kindle from Createspace. I have 31 print titles on Kindle. Amazon both distribute and print these books. The titles are substantial textbooks used in business and at colleges and universities.
I established and manage large social networks that total about 1.4 million members who I correspond with daily by email. I receive over 300 emails per day. I sell large numbers of books through my own web site. It is evident that sales from Amazon and Amazon regional sites are not being disclosed as I have ongoing feedback from people who have purchased books including a foreign university that I have not received royalties for.
Recently I received emails asking me to resubmit files for two of my best selling titles with the same settings and files. The only reason I can think of for doing this is that they have changed the terms. When I didn't do this the titles were blocked so they are in a sort of limbo where the Kindle interface for those titles doesn't work. I have received notification of sale of only one copy of each of these books over the last month. Kindle has stopped shipping Authors copies to Australia. I have good reason to believe they are selling copies through Amazon Australia that I am not being notified about or being paid royalties for.
Copies that I previously shipped there sold through my site were not being delivered in most cases. My site has been attacked thousands of times from Amazon's server. Bots from there load the books into the basket and check the final price without then purchasing them. There have been dozens of shipments not delivered internationally sold through my site that I have been required to pay for shipping and printing. These commonly are to educational institutions. This appears to be a strategy. I have had similar ongoing experiences in many other parts of the world. I am shipping sales from my own site from non-Amazon printers who charge me only about 30% of Amazon's print fee. I do not believe that the Amazon sales figures are accurate.
For 40 years I have worked as a consultant product design manager and over that time there have been dozens of legal actions for IP infringements on the more than one thousand projects I have managed for corporations. One of those infringements netted the company I worked for about 800 million dollars in damages. I am not sure why Kindle are not declaring sales accurately. Perhaps they are not profitable. I hope that it is not that they are just greedy. I cannot afford to spend two years writing a book and receive royalties for only one copy through Amazon per month. Writers are their primary asset. I am interested in speaking to any other authors who have had similar experiences with Kindle.
I read online, "Hiring in Philadelphia for Amazon FLEX" Sign up, download the app, deal with the background check back andw forth about a month, back and forth endless uploads, videos, download, take pics of all identification you have. No way to reach anyone for support before you start.
Finally a month later I get an email. You've been approved start today, pick your route... Bla..bla...bla.. Sign on the app.
It says, Sorry now deliveries of you try back in a few days.
This idea originally came from my children because their father could not make good decisions and was incarcerated. Jackie and I collaborated initially and my book was finished one year prior to her plagiarizing and copywriting her version. I even have a thank you note from Jackie to my son who did the original illustrations, when my book was completed. The cover of the book came from a dream I had and the reference of how SHE came up with the idea...little girl, was in reference to MY daughter who was only 3. How many 3 year olds talk fluently and ask questions like she describes? I have ALL the proof of this!
I purchased a rebar bender for my business at 469.99 defective tool from the day we first used it Amazon failed to refund the purchase price and company happybuy refused to refund the purchase price. Amazon required we return it to the seller for refund after spending 96.or 97 dollars for shipping the broken defective product we have been given every excuse under the sun to not refund my money after promise to do so . We supplied tracking number for the tool and apply for the a-z refund and was never refunded anything story after story so end result we we're robbed for almost 600 dollars by Amazon and happybuy through them. They have no action from either one absolutely robbed
On Thursday, November 15, I received a notification to my cell phone of the bank that I had taken from my credit card $ 132.69 Amazon Prime. I have never had an Amazon Prime card and I have never asked for it. I searched in Google the number of Amazon and the number that appeared was 1-877-574-1974 who answered me says it is Amazon that can help me. I explain what happened and that I have never requested an Amazon Prime card. A person who calls himself Nick speaks to me and tells me that I have to go to a Walgreens and buy a Google Play card so they can help me return my money to my account and where it is more secure by Google Play and he told me by the amount of $ 100.00 dollars and that in two minutes I was going to receive my money. I bought the card and gave him the number he asked for. Then he told me that he had to talk to a person called Valentin because he was going to help me get the money. Valentin tells me there was a security problem, hacker problem and that it was necessary to buy another card for $ 100.00 dollars to protect my account from reaching the money .. He tells me that from Chicago they used my card for Amazon. I bought another card for another $ 100.00 from Google Play. They were 200.00 dollars that took me out and that in five minutes I would receive the money to my card. Valentin told me to give him the number and that in five minutes he would call me to resend all the money.
When not receiving the money immediately I proceed to call the same number and another person answers me and tells me that in order to help me I have to go somewhere to buy another card for $ 300.00 dollars and there I realize that I was extorted. The money never came to my account. I called Amazon in Spanish and that number came out to me and Josè told me that he told me that I was cheated and that Amazon never works that way. Amazon proceeded to cancel the false subscription and stop payment and they sent me an email. I went to the Police of the place where I live in Puerto Rico (Humacao) and filed a complaint for fraud. Complaint number 2018-4-036 8317.
My bank was able to recover the $ 132.69 to my account just that.
I called Google Play regarding this situation they told me that I had to make a report with them for the authorities which I did and the case number is 3-3988000024035 and they sent me an email confirming it. Hoping you can help me with this situation. I have recorded their message when they spoke to me.
I am an Amazon flex driver. They have blocks of time, i.e. 2, 3, 3.5, 4 hr. etc. And they have a logrythym they are very proud of that determines the number of packages and distance traveled to determine the number of hours it should take you to deliver all of them. They also hand you a sheet of the different package zones in your block so you can find them in your car without having to go through each one. That is how it is supposed to work.
But what if you sign up for a 3.5 hour block; they do not provide the different zones in your block and after you have completely loaded 41 packages into your car you find a document under a box that says it is a 4 hour block? And then when you question it they say that you should be able to deliver it in 3.5 hours and that is all your going to get paid for. And when you can't get all the packages delivered you are repremanded by email without any consideration of the situation?
I counted at least 20 drivers they did the same thing to that day without telling them.
You need to know going in that these people could care less about you. They are not satisfied with $100 Billion in profits; they want to steal an extra $9.00 [the difference between the two blocks] from this flex driver to satisfy their shameless egos.
I went on amazon to look for a certian video. I came on a page with what I wanted. It didn't have anything about it being in German. I bought the video for $23.95.
When I recieved the video I found it was in German. When I contacted the seller, I was told I knew that the video was in German. I looked at the page I bought the video from. It read nothing about that.
I told them I lived in the USA and wanted one in english. They wrote back they would refund my money less 25% charge. I feel that this was a scam from a seller that was from a different country. Now I have a video in german and useless to me. I told them I wanted all my money back. They refused. They told me to buy a CD player from Amazon that would play the video.
I tried to contact Amazon about their garentee but could not find a site to complain too. I think this was a scam to take part of my money and wonder how many others fell for it. I thought Amazon was a safe place to buy things. Boy was I wrong.
I work as an assistant which means I depend on my phone. I have to have a working phone at all times to even work. I purchased a phone from welectronic through amazon.com on oct. 9th at first I didn't receive it. When I finally did receive it it wasn't a working phone as advertised it was destroyed non working with bad imei. I contacted amazon to get my money back and was told to contact the seller and allow them 48 hours to respond well they responded with contact Amazon for refund basically refusing well amazon isn't doing anything because they were apparently informed by the seller that they were sending a refund well here it is oct 25th I'm still out of work I have two kids (6 months old and 2 years old) I have to support on my own no money coming in on the verge of completely losing my job and not any effort from the seller to make it right. I have filed a claim against the seller with the better business bureau and contacted my boss (I work as an assistant at a law firm when I am able) about what i can do through the court and I am contacting the local news about the matter and situation it's put me in after going through a hurricane and our state almost being destroyed and getting through that ok now a seller who has no regard for their customers have put my family in a bad situation. I don't see how anyone can knowingly steal from people not knowing how it will affect their life and not care at all. Tomorrow I will be giving all the information about the seller to the local news and talking to them about what it's done to us and how I've been treated and hopefully getting this seller banned from Amazon and the situation resolved since he doesn't seem bothered by the better business bureau! Everyone pray that being on the news opens his eyes so I can go back to work for me and the kids!
I am currently suing Jeff Bezos and Amazon because they really do have, without a doubt, the worst customer service on all known planets. A culture of lying among a confederacy of dunces. I made the mistake of buying 6-100 dollar amazon gift cards to give out as presents. alas they were stolen out of my car. So I quickly contacted Amazon so the could cancel the gift cards so the thieves wouldn't have time to use them. What did I get from Amazon's customer service? Nothing. So I sent them the receipts.
I sent them by email at least 4 times, I faxed them, I even snail mailed them. Nothing. They claimed they never got them. (But I have the receipts of all of these incidents showing that they indeed did go through.) I tried to explain to them that time was of the essence but I don't know if they know what that meant. So after blatant foot-dragging? incompetence? about a week passed. Then they said they finally got them but would need the 16 digits on the card. That sounded reasonable as well. But this was another lie.
The 16 digit card numbers were right there on the receipts right under the bar code. They didn't know that? Then they suggested I go to the CVS store that sold them to me and try to get them to do something. But this is utter nonsense. CVS only sells them they don't cancel them. Simply ridiculous. So let's review Jeff Bezos' crown jewel Amazon,lies about receiving the cards (they were sent at least six times) then they say they don't have the numbers (which are printed right there on the receipts.
Then trying to shirk any involvement they send me on a wild goose chase to the store where I bought them. Spread the word about these clowns. All you get from this customer service is a lies, ineptitude. They give you platitudes, Like "we snowshoe you feel and we want to help.. It was like they were reading their response from cards in front of them. Total airheads, children.
I have never seen a business so inherently empty-headed and untruthful. Actually there really isn't any customer service here. They just hire airheads to spout platitudes off of pre-written cards. These are my experiences and opinions, what are yours? Amazon and Jeff Bezos; utter disgraces to the business world. Pass it on. Maybe it will go viral.
It took almost a month after I placed the order to receive a package. I ordered a grey pair of dress pants and received a maive pair of Victoria's Secret panties. Amazon is trying to help me with this problem but I have not heard anything back from the seller.
Apparently this seller no longer uses the account Leslie originally attacked her under. She now sells under a different store name that Leslie has been searching Amazon for but has been unable to find. Because my account is located in Texas he assumed that I was her and he began attacking my account by placing fake orders going to a fake address under a fake name in Las Vegas, Nevada.
He used the same fake Nevada address when he placed orders on the other sellers account. I am aggressively taking action against LESLIE GOCZA with Amazon who is monitoring his activity. He is attacking any Texas-based Amazon seller with fake orders hoping that these accounts belong to the original seller in order to get them shut down. LESLIE GOCZA has sent me several aggressive, threatening and antagonizing emails thinking that I am the other seller. I have reached out to Leslie multiple times to try to get this situation resolved but he ignores all of my requests. There is a lengthy report on a third party website where the original seller reported him for his scams - https://badbuyerlist.org/buyer/e9895efacb04668b2302e18d ----- You will see how psychotic and unstable LESLIE GOCZA is. If you are a Texas-based Amazon seller and you suddenly get fraudulent orders please report it to Amazon immediately. He is on their radar and they have stated that multiple complaints will result in his account being terminated immediately and indefinitely. I noticed that Leslie is also placing false reviews on the original sellers report. The latest false review is under the name "Melanie".
I recently tried to post a comment about the filters I purchased for my Red Devil Scorpion Hand Vac and because it was a negative comment they said it was against their rules now to post any biased comments. How is one to let people know of an inferior product if they can no longer post anything but positive comments on their site? I've been buying from Amazon on a regular basis since it's inception and this is a first. I want other people to know this too since now you cannot tell if a product is good or bad!
AMAZON ASSOCIATES offers members to sign up a membership to promote Amazon products , once 3 sales have been complete, member will become Amazon Associates Affiliate program.Unfortunately, Amazon Associates close member's account and ask Member to re-open a new associates account, Hence, people advertise Amazon for free.
Amazon's business practices should be stopped. They will wait for you to have a decent amount of sales, then kick you off and keep your money.
They will claim the seller has had poor performance.
I had 2 shipments that were delivered, investigated with the tracking number, but the customer claimed they didn't get the item, so Amazon refunded them.
Also had a customer that received an item from AMAZON'S WAREHOUSE, received the wrong item and that was negatively charged against me.
Amazon approved MY OWN CATALOG WITHOUT MSN, ASIN, let me upload all of them, then kicked me off for uploading products that "weren't in their catalog" after i had proof that approved it.
They don't care about appeals, so don't bother writing one.
WE ordered a book through Amazon's third party seller, a Basil Carroll and was supposed to receive it between Apr 20 and Apr 25 2018. Item was to be shipped from Kentucky. Item apparently shipped on time, but from CHINA and was sent through both Chicago and Bismark ND post offices...Contacted seller numberous time, never received any reply as per Amazon protocol. Received notice from our local post office that item was delivered on May 5th and left on our porch, but the delivery said it was delivered to Minot SD...WE live in Surprise AZ. Contacted and filed a fraud report with post office on Saturday May 5 and got a call back and after explaining what happend, was told that since this was an International postal delivery they had no jurisdiction over it.
I had researched through Amazon's customer responses regarding Mr. Carroll and found that every one of the ratings given were a big ZERO and they all had said basically the same thing that their merchandise was either never received, delivered to wrong states, etc. The Postal customer service rep did tell us that they had a picture of the package...looked like an envelope that a shirt would come, the shipping label only had a city and state on the lable, NO Name and was probably sitting in a non-deliverable area of the Minot PO.
Amazon customer service did take care of us and has issued a full refund. Hope that they have taken Basil Carroll OFF of they active 3rd party vendor list.
We have never had a problem with any Amazon in the past and will continue to to do business with them.
After several years of selling products successfully on Amazon, they decided they no longer allow sellers to pay their fees with a prepaid credit card or Paypal. The card I have has a history of non issues for over five years. Out of the blue one day I logged in and discovered the problem. There is no problem using the card if I want to do shopping!!! Figure that one out. I am nearing eighty years old & depend on Amazon sales to supplement my small pension.
I had severe financial problems in the 2008 crash and lost my credit rating. I applied for a prepaid and went from there. I have operated the card in a responsible way. I find many companies are going that way
I've order a book from superstar_story_teller through amazon.com by March 9, 2018 with info that I'll receive it around Apr 19, 2018 without shipping tracking reference while amazon.com has automatically debit my account for $88 I have sent email three times already to request the shipping tracking number, but no response received up to now. Please help to catch the scammer so as no other victims from this 'fake' seller again.
I have been a Customer of Amazon for 14+ years and had been routinely prompted by them to write reviews for products purchased. Up until a 2-3 years ago, I ignored these mostly due to time constraints. I then began to respond with reviews as I realized this is part of the Amazon experience - ie; I had used reviews many times myself to make a purchase decision and decided should reciprocate. Recently, I received an email from Amazon stating had been blocked from the review community. I responded to ask why as I wasn't aware of anything I had done outside of their published guidelines. They replied with the following:
-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.
-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.
-- You requested free or discounted products in exchange for reviews.
None of this is true. I have never solicited, accepted, or received anything free from Amazon or any supplier dealt with. I have never been paid, or received credit for anything, from anyone related to Amazon or their supplier/affiliates. I have zero relationship with any supplier on Amazon. I am simply a Customer, using their service to buy stuff for personal and business use.
What really upsets me here is the lack of any real appeal process. Their emails say the following:
"We made this decision after carefully considering your account. This decision is final, and your community privileges will not be reinstated."
They will NOT indicate what lead to this decision, nor can one speak directly to anyone in their review department.
I was a loyal, honest Customer, who did not do anything knowingly to be blocked like this. And I have spent many thousands of dollars over the years here.
This is a slap in the face, and I am offended and hurt. Something they begged me to do for years, when I finally start doing, I am shut down for reasons that are completely untrue. There is no proof of these accusations, as I have not done any of the things I am charged with.
Now, one might think that this is a trivial matter, as I have now been relieved of having to write any further reviews… but there is a principal here. Amazon does not have the right to subject me to punishment over untrue allegations. I am prepared to enter a legal action in order to get this blemish from my record.
I will now contemplate the next step towards restoring my credibility.
I have contacted Local consumer affairs, the State AG, BBB, and FTC in attempt to resolve this. Amazon has still been unresponsive.
On March 9, 2018, I renewed my Amazon Prime membership for 1 full year, costing me $108.41 for 12 months of Prime services. 20 days later, on March 29, I am unable to access my account. Attempting to sign in I get the message "we cannot find an account with that email address."
I call Amazon customer service on March 30 to ask the problem, and am told that my account is closed. First I am told that I closed my account, which I did not. I never authorized them or anyone else to close my account. Then I am told it is because I had another amazon account, which was not the problem either. Then I am told I violated Amazon's terms of service but they are unable to provide me with the specific term i violated or the proof that I violated it at all. My account is closed with no explanation from Amazon and I have multiple excuses thrown at me. I never got any email or explanation or anything from the company notifying me of the closure. One day I could sign in, and the next day I could not. They then check my account and tell me that it was in good standing. They tell me they can put a request in to reactivate my account but it requires investigation and I would hear back in 48 hours. This time passes and I do not hear back.
So on April 2 I call again. This process repeats itself as apparently there are no records of our phone calls, so I go through the whole process listed above another time, and I am told I will hear back in 2 business days. This time, again, passes, and I do not hear back.
So April 4 I call for a third time. Same process occurs again, saying I violated their terms of service with no proof and no further explanation given. Again they request my account be reopened and am told it is investigated and would take 2 business days. The rest of the week passes and Monday, April 9, I have still not heard back.
I send an email through amazon's contact link explaining all of this including my experiences with the 3 phone calls, and my expectations for a resolution. I get an automated message saying I would get a response in 12-24 hours. This time passes, and again, no response.
I start a support live chat and explain the whole situation again. The phone calls, the circles, the email, everything up to that point. They pass me up to a supervisor who tells me it will be resolved in a few hours and I would get an email when it is done. By the next day it is still not fixed.
So I contact chat again and we go in circles as we did before until they say all we can do is wait two business days to hear back. I don't think I need to tell you that I did not hear back.
I paid for 1 year of membership. Got less than 20 days out of that and now have not had access for 19 days. Tomorrow the amount of time I have not been able to sign in will surpass the amount of time I actually had access to what I am paying for. A simple search on social media (facebook, twitter #AmazonClosed, reddit, and even some media outlets are showing this is affecting thousands of people who are all getting the same excuses and circles. And amazon seems to be doing little to resolve the problem or compensate those involved when they do. Some seem to be starting to get resolved but I have heard nothing at all.
I expect an explanation as to why this has all happened. I expect access to my Amazon account restored. I expect the total number of days, from when my account was closed to whenever it is resolved, to be added to the length of my Prime membership. I expect some kind of assurance from Amazon that they have not been hacked and our personal data is not compromised as this seems to have affected so many who are all getting the same excuses. I expect something from Amazon to compensate for the hours we have had to spend with their customer service who has just led us in circles for weeks on end. There is no excuse for me having to contact customer service on 6 separate occasions over the same issue, much less for me having to file these complaints. I expect amazon to own up to their mistakes instead of blaming their customers with random excuses.
I am 75 years old, do not sell on Amazon only purchase goods. I too have a Prime account. I have threatened them with slander, but still they won't tell me how they came to this decision.
I cancelled my prime membership weeks ago yet I received notice from my debit card account that on the 11th of April Amazon Prime took their $99 membership fee... OUT OF MY RENT MONEY! Funny thing is, when I cancelled my membership I also deleted my payment information from that prime account. They went searching for my card information to STEAL the $99 fee for membership! When I saw this charge, I immediately called Amazon to report this fraudulent charge and dispute it. The CS rep agreed that I had cancelled my membership and told me I could get my money back, in 3-5 business days. When I said I had 20 minutes until I had to pay rent and couldn't wait unless they were going to pay my $50 late fee as well, Stella transferred me to her manager Michael. After arguing with Michael about this fraudulent activity, him telling me I'm lucky to be getting the refund at all because I was lying, he informed me that this was a problem for my bank and to call them... DO NOT USE AMAZON PRIME!
As a Consumer. Amazon is Great. I have a Prime Account and Buy things Online all the time. Their response time and leadtime on orders is tremendous. If I have an issue it gets resolved right away.
So, it seemed natural to use the Amozon Associates Affiliate Marketing on my 6 websites. First, I dont think the links worked properly. I didnt get credit for traffic I sent. I did have purchases and commissions coming. But they decided to close my account. The thing is, I cant get one straight answer from them as to why. But they say re-apply. Then you do and your keys are old and point to your old ID. Just another attempt for them to get free advertising. Then they say go back and manually delete the amazon links. Yeah, sure for 500 articles? Please. Im rethinking my whole relationship with them and reported this to the FTC. Kinda agree with Trump. Amazon will do anything to make money and screw people over.
I took a amazon survey at the end you pick a item for free I got the watch just had to pay shipping every since dec they have taken $99.89 each month I contacted amazon they said they never heard of them which isn’t true if you look up that place it’s right there amazon.fashionlife ?? So they lied this is out and out fraud!!!! They stole my money and said they don’t have to give it back I did research tonight and there is a lot of complaints about this same thing that happens to me. I feel they should refund all my money that they stole
I ordered a refurbished 64GB Nexus 6 phone from Amazon Warehouse Deals. It was intended to be a spare phone in case the one I was using daily got damaged. When I received the Nexus 6, I verified basic functionality and physical condition before putting it away in storage.
Later, I took it out of storage to recharge the battery and perform a software update. It was only then that I noticed the phone capacity was 32GB instead of 64GB. I contacted Amazon to see what they can do about it but since the return period had passed, they would not offer an exchange or return. So in short, be very careful about purchases from Amazon Warehouse Deals. Make sure to inspect every possible detail before the return period expires. In the process of contacting Amazon customer support, I checked the Warehouse Deals feedback page and I noticed they have been slipping lately and sending customers a lot of wrong items.
I have tried Amazon Prime a few times before, with mixed results. I am using this service again and I can truely say that this program is a rip off. The only way this feature would work as advertised would be if Amazon and their delivery services worked 27/7. I ordered some items from Amazon on 12 March 2018, on a two day prime delivery. A few days later I had not received my package, so I went on the Amazon web site to track my shipment. I am really shocked to see that my package was shipped from Columbia, SC, headed for Olympia, Wa. and it is being shipped Fedex Ground. Now I contact Fedex to check on the status of my package and they tell me that they tried to deliver my package but the business was closed because of the holiday. I ask what holiday and what business as my mailing address is a private residence and it is the 15th of March 2018. I ask the Fedex agent if my package will be delivered on 16 March 2018 and she said no. I ask the Fedex agent were my package is right now and she tells me that it is in the Fedex Distribution Facility in Lacey, wa. I ask her if I can pick up my package on 17 March 2018, Saturday at this facility and she said yes, between 9 am and 1 pm . I drive 60 miles one way from were I live to this Fedex Facility. I go into the office and give the agent my tracking numbers. It takes her awhile to find my information. She then procedes to tell me that my package is locked up in a shipping container. I told her what the customer service person had told me and she just said to bad. I can say I was just a little pit past being angry and pissed off. I went home really wanting to put the bad mouth on Fedex, but when I got home and thought about this whole screw up, I realized that both Amazon and Fedex are to blame in this process, Amazon for promising two day delivery to anywhere and Fedex for taking a package delivery from Columbia, SC to Olympia, Wa on Fedex Ground, which just happens to be 2,827 miles. I will be canceling my Amazon Prime account and I can assure you that I will not have anything good to say about Fedex for a long time.
I notified AMAZON on several ocassions that they were offering my titles without a contract. I own all rights to the titles with no publishers involved. They refused to take down my titles or enter into a contract that would offer me roylaties. This has been happening for some time. I have been receiving no monies from any sales. I am in my right to have the titles pulled, any monies forwarded to me and some sort of contract offered.
1. Julies-Bookshop por Amazon.co.uk Reino Unido Tapa blanda, ISBN 0754106829 Editorial: Minerva Press, 1999 150 páginas. Libro usado - Bien, Envíinternacional, usually dispatched within 1-2 business days, In VERY GOOD condition, nice and clean overall, dispatched daily from the UK Daily dispatch from UK warehouse. This book is in VERY GOOD overall condition, showing only light signs of previous ownership. $0,01 H O W E V E R: 2. Tml Bookstore by Amazon.es United States Softcover, ISBN 0754106829 Publisher: Minerva Press, 1999 150 pages. Used book - Acceptable, Usually shipped within 1-2 working days, Please wait 7 to 15 days for delivery. From the order shipped from our warehouse in the USA. Money back if you are not satisfied $ 90.45
Julies-Bookshop por Amazon.co.uk Reino Unido Tapa blanda, ISBN 0754106829 Editorial: Minerva Press, 1999 150 páginas. Libro usado - Bien, Envíinternacional, generalmente enviado dentro de 1-2 días hábiles, en MUY BUEN estado, agradable y limpio en general, despachado diariamente desde el Reino Unido. Despacho diario desde el almacén del Reino Unido. Este libro está en MUY BUEN estado general, mostrando solo leves signos de propiedad anterior. $ 0,01 H O W E V E R: 2. Librería Tml de Amazon.es Estados Unidos Tapa blanda, ISBN 0754106829 Editorial: Minerva Press, 1999 150 páginas. Libro usado - Aceptable, generalmente enviado dentro de 1-2 días hábiles, espere de 7 a 15 días para la entrega. Del pedido enviado desde nuestro almacén en EE. UU. Devolución de dinero si no está satisfecho $ 90.45
I was looking at ordering something from amazon.com, they gave me an option to try "Prime" I clicked on it to see how much but it just signed me up without asking for verification or any confirmation on my part. Within seconds my debit card was charged! I called them immediatley and they said 3-5 business days before I get my money back. Total Rip Off!
Plus for my added enjoyment, I call customer service and I get someone with an accent so thick I can't understand them? So much for hiring Americans.
Like I would pay $14 bucks for prime to order something that had half that in shipping!?
For several weeks, I have been trying to get my $193 dollars from a sale on sellercentral. I personally reentered the banking information, and when this apparently didn't work (another email saying no bank information), asked Amazon support to walk me through it, which she did. This change was confirmed through my on record email. Now I received another email stating I don't have banking information so can't get any money. After hours of trying to get help, they now say my email doesn't exist and I am locked out of my account. The only way to get information is to be able to access the account - through my email. They can send emails, but it doesn't exist for accessing the account. When asked how I can get my money, was told I have to access through the email, which exists for email but nothing else. Does this make sense? Well I don't think so either. End result is they will not send my money or fix their records.
Email from 3/9:
Greetings from Amazon Seller Support,
We appreciate you contacting us regarding updating your bank account. I'm glad I was able to help you reset your bank account information.
Please note that your funds will be released to your seller central account after our 72-hour security verification. After your bank information is verified, we can process payment on your next scheduled transfer initiation date.
Greetings from Amazon Services, Mar 11 (1 day ago)
Payments have been made into your seller account; however, we are unable to transfer funds from your account because we do not have your banking information on file.
All funds that result from sales on Amazon can only be transferred to your checking account. We cannot send checks, credit your credit card, or credit your retail account at this time.
Apparently, I filled out a survey for Amazon (which I now realize was not Amazon) and i "qualified" for a watch. Little did I know that the watch was for a "2 week trial". Who does that? When I called the number on my banking report, I was offered a 50% cut. But when I said not good enough, they then offered to take me off their list without a discount. FO NOT fill out a survey for Amazon. This is a ruse!
Email from Amazon stating pick from here, only pay for shipping was charged $200 for 2 items. Used a bank card to pay for shipping. They would not let me return the items and would only refund me 50% on 1 item and 75% on the other. Disputing the rest with my bank.
So, I am a now 72 year old author of about 100 titles. And I was reviewing some of my many titles on Amazon.com that I placed there and one has a 1 feedback which is BAD. So I read the comment NEVER RECEIVED THE BOOK. I was blown away. I wrote Amazon.com customer service and they said they would look into why the client never received the book, but the feedback must stay because it is within their terms and conditions. They didn't deliver and the f**k over the author. Nice people you have running your organized bald headed Jeff Bezos - thief. I never made another sale of that title. and because of that sales have been low. So, I've asked back for my intellectual property so I can sell in on StreetLib and smashwords.
They've given me a way to get some of them, but not all. Anhd, I realized that some were blocked - blocked because they said they had duplicate content. Now, what they are talking about is lists of ingredients and mixing instructions to Make Mexican, Indian, and Thanksgiving food. My mom was a great cook, I learned from her and I cooked very well until my back surgery - no I offer my books at low cost to others to learn to cook great meals. AMAZON DIDN'T WANT THAT - they blocked my books. When I provided copyright law that they were not plagiarized they gave me a high five f**k you and blocked some of my books. Some are blocked over a decade.
So StreetLib and Smashwords agreed to put them on hundreds of digital book sellers around the world. AMAZON REFUSES TO RETURN MY INTELLECTUAL PROPERTY, which I can't find on my old, non-running computers. They are stealing it from me - which is a DCMA offense liable for fines to the US Government Library of Congress at the tune of $250,000 per title. Does Jeff Bezos give a flying f---, of course not he's off on some space venture and writing about it in his Washington Post and trying to get on Trump's good side. I have asked for my titles back 6 times and they said they would give me access - THEY ARE F===ING LIARS. At 72 ... I am allowed to call a spade a spade - and these MOTHER F----CKERS have ripped me off of my recipe books, one book to help children read, and one other title.
If all the authors, and buyers who've been ripped off filed a class action suit against Bezos he'd come down from his high flying space tower and have to deal with the reality that he is no more than a COMMON THIEF. Besides stealing my books, they've stolen money paid for cat food for my elderly cat, refused to allow me to post positive feedback on a book that I bought, and the list goes on. CUSTOMER SERVICE is a joke. It's like they are all on drugs. I am reporting this to DCMA, and SITEJABBER, and the Washington State AG's office - thieves deserve to lose money and be imprisoned.They are pure EVIL people. My suggestion is you don't buy from them, ever - anything - go to another source. They are dishonest and dishonorable. Dr. Jay Polmar
I got a pop up that said you won the award of the day and said what prizes i could win. It showed me 3 prizes . it was from amazon so it made me answer 3 questions about amazon. I got them right. Then it made me type in my email. I didnt. Instead i did some research and found nothing. I went back through my history clicked on it and then came up consumer products usa with different prizes. So i went here and sent you the name of the website. I went back to history to share the website with you but it wasnt in history
Amazon.com, Inc. Reviews
We called Amazon to alert them of the fraud:
here is what I sent to [email protected]
I have called countless times, countless names about this and my last resort /recourse as instructed by Taryn in Retail, /resolution specialist is to call corporate.
Here is the brief version.
We purchased 9 $100 Amazon gift cards through CVS, third party.
We also purchased $600 Apple gift cards ,CVS, third party. (We received a CASH refund check in 5 days from Apple because they swiftly took action when we called.)
We tried to cash the certified check within one hour and was told it was FRAUD.
This is where we took immediate action.
We notified your customer service ( number from our Prime account) about a FRAUD gift card issue on 8/5.
We were told someone would get back to us, as the clock was ticking on these gift cards.
We called again on 8/7 asking for a status because , as you all say "FRAUDS work quick" On that call it was disclosed to us on ,nearly two days later, that our call and notification to you was mis directed. It went to the mis redeemed dept. vs FRAUD. We clearly knew it was FRAUD 6 hours after the transaction. We were then asked for front and back copies of the cards, as the clock is ticking... We accommodated all requests immediately.
We were then told that an investigation had to be conducted.
We kept calling and e mailing.
Finally we were told we could get back 341.44 because those gift cards were not YET redeemed.
Your mistake on intake cost us the other 6 $100 gift cards. We confirmed with the FTC that since APPLE was able to recover some, that your delay helped the frauds cash or move the gift cards along.
No one in the "retail" dept could talk to FRAUD or customer recovery for us. They said they don't do that. I called at least 8 times. Please check your records to verify. I am calling because we are rightfully deserving of the rest of or a portion of the rest of the gift cards as this was YOUR delay, YOUR mistake.
Also, this is not a refund of CASH, this is Amazon money, going right back to Amazon.
You will find all correspondence on Prime account James Coyle-Romano e mail [email protected] and [email protected]. There is also an account for Erin Coyle.
WHO THE F*CK ARE THESE PEOPLE WORKING FOR AMAZON.COM AS CUSTOMER REPS??? THE F*CKING B*TCH CANCELED BOTH OF MY F*CKING ACCOUNTS WHEN ALL I WAS REQUESTING FOR WAS TO CANCEL MY U.K. ACCOUNT!
THE B*TCH KEPT REPEATING THE SAME F*CKING QUESTION OVER AND OVER AGAIN AND AGAIN! WHERE DID THEY F*CKING FIND THIS UNSCHOOLED B*TCH – F*CKING w***e!
I a have been a Prime member for some years. I ordered "Resveratrol" (vitamins) and I paid more than worth as customary. This is not my complaint what I disagree is that they were extremely hot when the package was dropped to my door. I did not complaint when I was asked to review my service I replay with the true and my message was rejected because it does not complain with the Amazon guidelines. If you give a negative answer to their services the response it is not accepted. Only would be posted the good reviews. It is wrong, if Amazon provides bad delivery service they have to accept it and correct it! I don't know if the vitamins are in good condition or not to give an excellent review as Amazon requires.
My Review:
One star
I RECEIVED THE PACKAGE EXTREMELY HOT IN PHOENIX
I can't write a review of the product. It was extremely hot when it was delivered in Phoenix. I complained about it but nobody cares, only somebody would listen if it is a good review.
Amazon response:
Thank you for submitting a customer review.
Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.com/review-guidelines
A few common issues to keep in mind:
Your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at www.amazon.com/feedback.
We do not allow profane or obscene content. This applies to adult products too.
Advertisements, promotional material or repeated posts that make the same point excessively are considered spam.
Please do not include URLs external to Amazon or personally identifiable content in your review.
Any attempt to manipulate Community content or features, including contributing false, misleading, or inauthentic content, is strictly prohibited.
I requested that an order be cancelled three separate times with them. All three times they refused. I requested Amazon cancel the order since they are a marketplace seller on Amazon.com. Amazon refused and sent an email to Silberman's Workwear requesting cancellation. Of course they refused this request too- and asked that I refuse the package. Well, newsflash- I have a job and parcels are always left at my home- so how will I refuse it?
I've never had such horrible service. I ordered this item on the 17th of July, and as of the 27th it still has not shipped. Really? You can't ship a product to me in ten days? After a week of no shipment I requested the first cancellation. I'm just baffled by this whole thing- by Silberman's Workwear and by Amazon's horrible service and inability to refund the order.
CONTACTED AMAZON ON 06/06/2019 AT 15:12 P.M. AND TALKED FOR 59. MINUTES & 23. SECS. IN REFERENCES TO MY BALANCE ACCOUNT. I RECEIVED A STATEMENT IN THE AMOUNT OF $266.10 DATED 06/05/2019.
I RETURNED ITEMS IN THE AMOUNT OF $152.64. I KEPT ITEMS IN THE AMOUNT OF $144.12 AND MADE A PAYMENT OF $100.00 WAS MADE ON JUNE 17TH. AMAZON AND SYNCHRONY BANK WOULD NOT GIVE ME A CURRENT BALANCE.
EACH AND EVRY TIME I RETURN ITEMS THEY DO NOT REFLECT ACCORDINGLY. I BECAUSE MISCOMMUNICATION BETWEEN THE BOTH. I AM UNABLE TO MAKE ANY ADDITIONAL PURCHASES UNTIL MONTHS LATER DUE TO THE CONTINOUS ERRORS.
Got an email from Amazon Shopper Rewards asking me take a brief Amazon survey which seemed ok and so, I went ahead to see what I could get. One of the items listed was a Man's Watch (wanted for my husband) which I could order for Free provided that I pay for shipping and handling. Still seemed ok and so did so.
Was promised within 2 weeks and not only did I not get it but that money was charged out of my bank account. Now it wasn't a large amount but upon investigation, this company tried to order makeup products for over $90 using my husband's debit card.
Thank goodness for the dilegence of our bank which declined for that charge to go through (they were suspicious even before we were). So, buyer for this company. Glad we were able to catch this is time for any real damage to be done.
3/4/19 I contacted them about a book that I returned in a shipping lable that they sent me.
06/08 09:59:38 Hello, We're writing to let you know we processed your refund of $95.00 for your Order 113-9549905-6695440. This refund is for the following item(s): Item: Print Reading for Machinists Quantity: 1 ASIN: 1285419618 Reason for refund: Account adjustment Here's the breakdown of your refund for this item: Goodwill Refund: $95.00 We'll apply your refund to the following payment method(s): Visa Credit Card: $95.00
We've processed a refund for the above order in the amount of $95.00. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another. Have questions about our refund policy? Visit our Help section for more information: http://www.amazon.com/refunds We look forward to seeing you again soon. Sincerely, Amazon.com We're Building Earth's Most
06/09 18:27:53 Hello, I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. As mentioned, the item never arrived at our returns center. Refunds issued by CS: Friday, June 7, 2019 for $95.00 Wednesday, June 5, 2019 for $113.99 UPS tracking number given by Amazon : 1ZE7917X9076674939 Otherwise, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response. We appreciate your business and hope to have the opportunity to serve you again in the future. Regards, Praveen M Amazon.com http://www.amazon.com
I contacted UPS who told me per thier contact with amazon, amazon has to file for an investigation. However amazon is refusing to file for an investigation, so they already know the out come. They have my book and is refusing to pay for it.
2 Items were to be delieverd 1 was delivered stated to doorstep other to "Secure location" the 1 on doorstep has a picture of it . The other at the "Secure location" does NOT ? Where is this secure location ?? The only sercure location is my doorstep - why did they not deliver both items to the doorstep ? Even wih the picture they wont refund me what a fraudulent company
After 6 months of using amazon after paying for prime membership. Without reason or any contact or explanation they removed half my prime membership and restricted it. I never once violated their TOA or guide line. I read through their entire agreement trying to figure out what I could possibly have done.
I found nothing. I spent hours of my precious time attempting to contact them but without results. So I will be ending not only my membership but my company’s contract that is worth millions a year (for supplies) due to the fact I believe that amazon is conducting illegal business and conducting criminal activity. I no longer trust this organization. Buyer beware.
canadian pharmacy online 24 b.u.y.cial.i.s.onl.ine.
At this time I am going away to do my breakfast, when having my breakfast coming again to read additional news.
I ordered a Product from Amazon 3 days later they canceled the order because they marked the price wrong online. I called them to complain that it is against the law to cancel due to there error in pricing. They refused to give the product for the purchased price. heres what they said to me Hello, We're contacting you about order #111-2331508-6485849.
We recently discovered an error that caused the following item(s) to be displayed at an incorrect price: WD 16TB My Book Duo Desktop RAID External Hard Drive - USB 3.1 - WDBFBE0160JBK-NESN In this case, we're unable to offer this item for the incorrectly posted price. Therefore, we've cancelled your order for this item, and you haven't been charged.
Unpalatable Amazon: Caveat Emptor - If you buy a poor food product from Amazon, you’re stuck with it. They will not take it back for exchange or refund for any reason. Because Amazon does, on occasion, sell inferior quality food products there is only one way to protect yourself – never, ever, buy a food product from Amazon.
First you may be sorry and second, you’ll be more sorry to find that you’ve lost your hard earned money. The company has no plans to help you. Take a bad product to the Supermarket? They refund it or exchange. Bad meal at a restaurant, sending it back and the establishment will take it off the bill or offer an alternative meal. But Amazon?
I bought what was advertised as 100% Kona Coffee which turned out to be 200% slop. I won’t say it tasted like dishwater because it would be unfair to the water. I have been to Hawaii about a dozen times. I don’t know what this coffee is but it not 100% Kona.
On the one in a thousand chance it was genuine then it was the worst beans, grown in the worst way, on the worst part of the island, with no understanding of how to roast beans to a flavorful state. Here’s what CIS at Amazon told me: “I'm sorry; for health and safety reasons, we're unable to accept the return of Grocery items”.
It didn’t matter that the box I wanted to return was unopened. So there you have it, unequivocal proof. If you buy a grocery item from Amazon and it’s rancid, it’s still yours no ifs, ands, or buts. We no longer have the likes of Ralph Nader to serve as a watch dog and as such we consumers need to look out for ourselves.
Seriously, is it that far of a drive to the local supermarket? (p.s. Grocery items aside, I am a big fan of Amazon and I have nothing but respect for Jeff Bezos. This review considers one policy, a small but important criticism dropped in to one of the biggest and well managed companies In the world. Just avoid the foodstuffs – everything else is top notch).
Buyer claimed item not received, filed A-to-Z guarantee. Tracking information shows delivered with signature. Tried to scam me. Called buyer but immediately hung up after telling him I am the seller. Subsuquent calls he told me to "stop calling b*tch." Very rude and scammer.
Amazon aka kdp Amazon issued 1099's on which I had to pay IRS taxes but Amazon Refused to pay me. After withholding my royalties they told me they were entitled to break the law. Amazon is also holding my books hostage and refuses o allow me to transfer them to Ingram/Spark.
So I am not earning any money because of this. I have repeatedly complained to Jeff Bazos. My account is in the USA but he referrs all complaints to his UK division. Under IRS law, Amazon is not legally entitled to issue 1099's or take tax deductions on money they have not paid me.
Therefore, as I told Amazon, this is fraud. At book signings, people bring me the books they bought on Amazon to autograph thereby proving Amazon is selling my books but not paying me. Amazon is selling my books worldwide.
Emailed almost everyone that works at amazon to solve my issue without help spent thousands on lawyer to help with out any kind of response from amazon.
WHO THE F*CK ARE THESE PEOPLE WORKING FOR AMAZON.COM AS CUSTOMER REPS??? THE F*CKING B*TCH CANCELED BOTH OF MY F*CKING ACCOUNTS WHEN ALL I WAS REQUESTING FOR WAS TO CANCEL MY U.K. ACCOUNT!
THE B*TCH KEPT REPEATING THE SAME F*CKING QUESTION OVER AND OVER AGAIN AND AGAIN! WHERE DID THEY F*CKING FIND THIS UNSCHOOLED B*TCH – F*CKING w***e!
I have had related issues since transferring to Kindle from Createspace. I have 31 print titles on Kindle. Amazon both distribute and print these books. The titles are substantial textbooks used in business and at colleges and universities.
I established and manage large social networks that total about 1.4 million members who I correspond with daily by email. I receive over 300 emails per day. I sell large numbers of books through my own web site. It is evident that sales from Amazon and Amazon regional sites are not being disclosed as I have ongoing feedback from people who have purchased books including a foreign university that I have not received royalties for.
Recently I received emails asking me to resubmit files for two of my best selling titles with the same settings and files. The only reason I can think of for doing this is that they have changed the terms. When I didn't do this the titles were blocked so they are in a sort of limbo where the Kindle interface for those titles doesn't work. I have received notification of sale of only one copy of each of these books over the last month. Kindle has stopped shipping Authors copies to Australia. I have good reason to believe they are selling copies through Amazon Australia that I am not being notified about or being paid royalties for.
Copies that I previously shipped there sold through my site were not being delivered in most cases. My site has been attacked thousands of times from Amazon's server. Bots from there load the books into the basket and check the final price without then purchasing them. There have been dozens of shipments not delivered internationally sold through my site that I have been required to pay for shipping and printing. These commonly are to educational institutions. This appears to be a strategy. I have had similar ongoing experiences in many other parts of the world. I am shipping sales from my own site from non-Amazon printers who charge me only about 30% of Amazon's print fee. I do not believe that the Amazon sales figures are accurate.
For 40 years I have worked as a consultant product design manager and over that time there have been dozens of legal actions for IP infringements on the more than one thousand projects I have managed for corporations. One of those infringements netted the company I worked for about 800 million dollars in damages. I am not sure why Kindle are not declaring sales accurately. Perhaps they are not profitable. I hope that it is not that they are just greedy. I cannot afford to spend two years writing a book and receive royalties for only one copy through Amazon per month. Writers are their primary asset. I am interested in speaking to any other authors who have had similar experiences with Kindle.
I read online, "Hiring in Philadelphia for Amazon FLEX" Sign up, download the app, deal with the background check back andw forth about a month, back and forth endless uploads, videos, download, take pics of all identification you have. No way to reach anyone for support before you start.
Finally a month later I get an email. You've been approved start today, pick your route... Bla..bla...bla.. Sign on the app.
It says, Sorry now deliveries of you try back in a few days.
ALL THAT FOR NOTHING!!!
What a ripoff never made it to the first day!
No way to return an item
No phone #
No ph# on the invoice
This idea originally came from my children because their father could not make good decisions and was incarcerated. Jackie and I collaborated initially and my book was finished one year prior to her plagiarizing and copywriting her version. I even have a thank you note from Jackie to my son who did the original illustrations, when my book was completed. The cover of the book came from a dream I had and the reference of how SHE came up with the idea...little girl, was in reference to MY daughter who was only 3. How many 3 year olds talk fluently and ask questions like she describes? I have ALL the proof of this!
I purchased a rebar bender for my business at 469.99 defective tool from the day we first used it Amazon failed to refund the purchase price and company happybuy refused to refund the purchase price. Amazon required we return it to the seller for refund after spending 96.or 97 dollars for shipping the broken defective product we have been given every excuse under the sun to not refund my money after promise to do so . We supplied tracking number for the tool and apply for the a-z refund and was never refunded anything story after story so end result we we're robbed for almost 600 dollars by Amazon and happybuy through them. They have no action from either one absolutely robbed
On Thursday, November 15, I received a notification to my cell phone of the bank that I had taken from my credit card $ 132.69 Amazon Prime. I have never had an Amazon Prime card and I have never asked for it. I searched in Google the number of Amazon and the number that appeared was 1-877-574-1974 who answered me says it is Amazon that can help me. I explain what happened and that I have never requested an Amazon Prime card. A person who calls himself Nick speaks to me and tells me that I have to go to a Walgreens and buy a Google Play card so they can help me return my money to my account and where it is more secure by Google Play and he told me by the amount of $ 100.00 dollars and that in two minutes I was going to receive my money. I bought the card and gave him the number he asked for. Then he told me that he had to talk to a person called Valentin because he was going to help me get the money. Valentin tells me there was a security problem, hacker problem and that it was necessary to buy another card for $ 100.00 dollars to protect my account from reaching the money .. He tells me that from Chicago they used my card for Amazon. I bought another card for another $ 100.00 from Google Play. They were 200.00 dollars that took me out and that in five minutes I would receive the money to my card. Valentin told me to give him the number and that in five minutes he would call me to resend all the money.
When not receiving the money immediately I proceed to call the same number and another person answers me and tells me that in order to help me I have to go somewhere to buy another card for $ 300.00 dollars and there I realize that I was extorted. The money never came to my account. I called Amazon in Spanish and that number came out to me and Josè told me that he told me that I was cheated and that Amazon never works that way. Amazon proceeded to cancel the false subscription and stop payment and they sent me an email. I went to the Police of the place where I live in Puerto Rico (Humacao) and filed a complaint for fraud. Complaint number 2018-4-036 8317.
My bank was able to recover the $ 132.69 to my account just that.
I called Google Play regarding this situation they told me that I had to make a report with them for the authorities which I did and the case number is 3-3988000024035 and they sent me an email confirming it. Hoping you can help me with this situation. I have recorded their message when they spoke to me.
I am an Amazon flex driver. They have blocks of time, i.e. 2, 3, 3.5, 4 hr. etc. And they have a logrythym they are very proud of that determines the number of packages and distance traveled to determine the number of hours it should take you to deliver all of them. They also hand you a sheet of the different package zones in your block so you can find them in your car without having to go through each one. That is how it is supposed to work.
But what if you sign up for a 3.5 hour block; they do not provide the different zones in your block and after you have completely loaded 41 packages into your car you find a document under a box that says it is a 4 hour block? And then when you question it they say that you should be able to deliver it in 3.5 hours and that is all your going to get paid for. And when you can't get all the packages delivered you are repremanded by email without any consideration of the situation?
I counted at least 20 drivers they did the same thing to that day without telling them.
You need to know going in that these people could care less about you. They are not satisfied with $100 Billion in profits; they want to steal an extra $9.00 [the difference between the two blocks] from this flex driver to satisfy their shameless egos.
I went on amazon to look for a certian video. I came on a page with what I wanted. It didn't have anything about it being in German. I bought the video for $23.95.
When I recieved the video I found it was in German. When I contacted the seller, I was told I knew that the video was in German. I looked at the page I bought the video from. It read nothing about that.
I told them I lived in the USA and wanted one in english. They wrote back they would refund my money less 25% charge. I feel that this was a scam from a seller that was from a different country. Now I have a video in german and useless to me. I told them I wanted all my money back. They refused. They told me to buy a CD player from Amazon that would play the video.
I tried to contact Amazon about their garentee but could not find a site to complain too. I think this was a scam to take part of my money and wonder how many others fell for it. I thought Amazon was a safe place to buy things. Boy was I wrong.
I work as an assistant which means I depend on my phone. I have to have a working phone at all times to even work. I purchased a phone from welectronic through amazon.com on oct. 9th at first I didn't receive it. When I finally did receive it it wasn't a working phone as advertised it was destroyed non working with bad imei. I contacted amazon to get my money back and was told to contact the seller and allow them 48 hours to respond well they responded with contact Amazon for refund basically refusing well amazon isn't doing anything because they were apparently informed by the seller that they were sending a refund well here it is oct 25th I'm still out of work I have two kids (6 months old and 2 years old) I have to support on my own no money coming in on the verge of completely losing my job and not any effort from the seller to make it right. I have filed a claim against the seller with the better business bureau and contacted my boss (I work as an assistant at a law firm when I am able) about what i can do through the court and I am contacting the local news about the matter and situation it's put me in after going through a hurricane and our state almost being destroyed and getting through that ok now a seller who has no regard for their customers have put my family in a bad situation. I don't see how anyone can knowingly steal from people not knowing how it will affect their life and not care at all. Tomorrow I will be giving all the information about the seller to the local news and talking to them about what it's done to us and how I've been treated and hopefully getting this seller banned from Amazon and the situation resolved since he doesn't seem bothered by the better business bureau! Everyone pray that being on the news opens his eyes so I can go back to work for me and the kids!
I am currently suing Jeff Bezos and Amazon because they really do have, without a doubt, the worst customer service on all known planets. A culture of lying among a confederacy of dunces. I made the mistake of buying 6-100 dollar amazon gift cards to give out as presents. alas they were stolen out of my car. So I quickly contacted Amazon so the could cancel the gift cards so the thieves wouldn't have time to use them. What did I get from Amazon's customer service? Nothing. So I sent them the receipts.
I sent them by email at least 4 times, I faxed them, I even snail mailed them. Nothing. They claimed they never got them. (But I have the receipts of all of these incidents showing that they indeed did go through.) I tried to explain to them that time was of the essence but I don't know if they know what that meant. So after blatant foot-dragging? incompetence? about a week passed. Then they said they finally got them but would need the 16 digits on the card. That sounded reasonable as well. But this was another lie.
The 16 digit card numbers were right there on the receipts right under the bar code. They didn't know that? Then they suggested I go to the CVS store that sold them to me and try to get them to do something. But this is utter nonsense. CVS only sells them they don't cancel them. Simply ridiculous. So let's review Jeff Bezos' crown jewel Amazon,lies about receiving the cards (they were sent at least six times) then they say they don't have the numbers (which are printed right there on the receipts.
Then trying to shirk any involvement they send me on a wild goose chase to the store where I bought them. Spread the word about these clowns. All you get from this customer service is a lies, ineptitude. They give you platitudes, Like "we snowshoe you feel and we want to help.. It was like they were reading their response from cards in front of them. Total airheads, children.
I have never seen a business so inherently empty-headed and untruthful. Actually there really isn't any customer service here. They just hire airheads to spout platitudes off of pre-written cards. These are my experiences and opinions, what are yours? Amazon and Jeff Bezos; utter disgraces to the business world. Pass it on. Maybe it will go viral.
It took almost a month after I placed the order to receive a package. I ordered a grey pair of dress pants and received a maive pair of Victoria's Secret panties. Amazon is trying to help me with this problem but I have not heard anything back from the seller.
Apparently this seller no longer uses the account Leslie originally attacked her under. She now sells under a different store name that Leslie has been searching Amazon for but has been unable to find. Because my account is located in Texas he assumed that I was her and he began attacking my account by placing fake orders going to a fake address under a fake name in Las Vegas, Nevada.
He used the same fake Nevada address when he placed orders on the other sellers account. I am aggressively taking action against LESLIE GOCZA with Amazon who is monitoring his activity. He is attacking any Texas-based Amazon seller with fake orders hoping that these accounts belong to the original seller in order to get them shut down. LESLIE GOCZA has sent me several aggressive, threatening and antagonizing emails thinking that I am the other seller. I have reached out to Leslie multiple times to try to get this situation resolved but he ignores all of my requests. There is a lengthy report on a third party website where the original seller reported him for his scams - https://badbuyerlist.org/buyer/e9895efacb04668b2302e18d ----- You will see how psychotic and unstable LESLIE GOCZA is. If you are a Texas-based Amazon seller and you suddenly get fraudulent orders please report it to Amazon immediately. He is on their radar and they have stated that multiple complaints will result in his account being terminated immediately and indefinitely. I noticed that Leslie is also placing false reviews on the original sellers report. The latest false review is under the name "Melanie".
I recently tried to post a comment about the filters I purchased for my Red Devil Scorpion Hand Vac and because it was a negative comment they said it was against their rules now to post any biased comments. How is one to let people know of an inferior product if they can no longer post anything but positive comments on their site? I've been buying from Amazon on a regular basis since it's inception and this is a first. I want other people to know this too since now you cannot tell if a product is good or bad!
AMAZON ASSOCIATES offers members to sign up a membership to promote Amazon products , once 3 sales have been complete, member will become Amazon Associates Affiliate program.Unfortunately, Amazon Associates close member's account and ask Member to re-open a new associates account, Hence, people advertise Amazon for free.
BEWARE OF AMAZON ASSOCIATES AFFILIATE PROGRAM
Amazon's business practices should be stopped. They will wait for you to have a decent amount of sales, then kick you off and keep your money.
They will claim the seller has had poor performance.
I had 2 shipments that were delivered, investigated with the tracking number, but the customer claimed they didn't get the item, so Amazon refunded them.
Also had a customer that received an item from AMAZON'S WAREHOUSE, received the wrong item and that was negatively charged against me.
Amazon approved MY OWN CATALOG WITHOUT MSN, ASIN, let me upload all of them, then kicked me off for uploading products that "weren't in their catalog" after i had proof that approved it.
They don't care about appeals, so don't bother writing one.
I am still waiting for $3,000 after 2 months.
#jeffbezossucks
WE ordered a book through Amazon's third party seller, a Basil Carroll and was supposed to receive it between Apr 20 and Apr 25 2018. Item was to be shipped from Kentucky. Item apparently shipped on time, but from CHINA and was sent through both Chicago and Bismark ND post offices...Contacted seller numberous time, never received any reply as per Amazon protocol. Received notice from our local post office that item was delivered on May 5th and left on our porch, but the delivery said it was delivered to Minot SD...WE live in Surprise AZ. Contacted and filed a fraud report with post office on Saturday May 5 and got a call back and after explaining what happend, was told that since this was an International postal delivery they had no jurisdiction over it.
I had researched through Amazon's customer responses regarding Mr. Carroll and found that every one of the ratings given were a big ZERO and they all had said basically the same thing that their merchandise was either never received, delivered to wrong states, etc. The Postal customer service rep did tell us that they had a picture of the package...looked like an envelope that a shirt would come, the shipping label only had a city and state on the lable, NO Name and was probably sitting in a non-deliverable area of the Minot PO.
Amazon customer service did take care of us and has issued a full refund. Hope that they have taken Basil Carroll OFF of they active 3rd party vendor list.
We have never had a problem with any Amazon in the past and will continue to to do business with them.
After several years of selling products successfully on Amazon, they decided they no longer allow sellers to pay their fees with a prepaid credit card or Paypal. The card I have has a history of non issues for over five years. Out of the blue one day I logged in and discovered the problem. There is no problem using the card if I want to do shopping!!! Figure that one out. I am nearing eighty years old & depend on Amazon sales to supplement my small pension.
I had severe financial problems in the 2008 crash and lost my credit rating. I applied for a prepaid and went from there. I have operated the card in a responsible way. I find many companies are going that way
I've order a book from superstar_story_teller through amazon.com by March 9, 2018 with info that I'll receive it around Apr 19, 2018 without shipping tracking reference while amazon.com has automatically debit my account for $88 I have sent email three times already to request the shipping tracking number, but no response received up to now. Please help to catch the scammer so as no other victims from this 'fake' seller again.
I have been a Customer of Amazon for 14+ years and had been routinely prompted by them to write reviews for products purchased. Up until a 2-3 years ago, I ignored these mostly due to time constraints. I then began to respond with reviews as I realized this is part of the Amazon experience - ie; I had used reviews many times myself to make a purchase decision and decided should reciprocate. Recently, I received an email from Amazon stating had been blocked from the review community. I responded to ask why as I wasn't aware of anything I had done outside of their published guidelines. They replied with the following:
-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.
-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.
-- You requested free or discounted products in exchange for reviews.
None of this is true. I have never solicited, accepted, or received anything free from Amazon or any supplier dealt with. I have never been paid, or received credit for anything, from anyone related to Amazon or their supplier/affiliates. I have zero relationship with any supplier on Amazon. I am simply a Customer, using their service to buy stuff for personal and business use.
What really upsets me here is the lack of any real appeal process. Their emails say the following:
"We made this decision after carefully considering your account. This decision is final, and your community privileges will not be reinstated."
They will NOT indicate what lead to this decision, nor can one speak directly to anyone in their review department.
I was a loyal, honest Customer, who did not do anything knowingly to be blocked like this. And I have spent many thousands of dollars over the years here.
This is a slap in the face, and I am offended and hurt. Something they begged me to do for years, when I finally start doing, I am shut down for reasons that are completely untrue. There is no proof of these accusations, as I have not done any of the things I am charged with.
Now, one might think that this is a trivial matter, as I have now been relieved of having to write any further reviews… but there is a principal here. Amazon does not have the right to subject me to punishment over untrue allegations. I am prepared to enter a legal action in order to get this blemish from my record.
I will now contemplate the next step towards restoring my credibility.
I have contacted Local consumer affairs, the State AG, BBB, and FTC in attempt to resolve this. Amazon has still been unresponsive.
On March 9, 2018, I renewed my Amazon Prime membership for 1 full year, costing me $108.41 for 12 months of Prime services. 20 days later, on March 29, I am unable to access my account. Attempting to sign in I get the message "we cannot find an account with that email address."
I call Amazon customer service on March 30 to ask the problem, and am told that my account is closed. First I am told that I closed my account, which I did not. I never authorized them or anyone else to close my account. Then I am told it is because I had another amazon account, which was not the problem either. Then I am told I violated Amazon's terms of service but they are unable to provide me with the specific term i violated or the proof that I violated it at all. My account is closed with no explanation from Amazon and I have multiple excuses thrown at me. I never got any email or explanation or anything from the company notifying me of the closure. One day I could sign in, and the next day I could not. They then check my account and tell me that it was in good standing. They tell me they can put a request in to reactivate my account but it requires investigation and I would hear back in 48 hours. This time passes and I do not hear back.
So on April 2 I call again. This process repeats itself as apparently there are no records of our phone calls, so I go through the whole process listed above another time, and I am told I will hear back in 2 business days. This time, again, passes, and I do not hear back.
So April 4 I call for a third time. Same process occurs again, saying I violated their terms of service with no proof and no further explanation given. Again they request my account be reopened and am told it is investigated and would take 2 business days. The rest of the week passes and Monday, April 9, I have still not heard back.
I send an email through amazon's contact link explaining all of this including my experiences with the 3 phone calls, and my expectations for a resolution. I get an automated message saying I would get a response in 12-24 hours. This time passes, and again, no response.
I start a support live chat and explain the whole situation again. The phone calls, the circles, the email, everything up to that point. They pass me up to a supervisor who tells me it will be resolved in a few hours and I would get an email when it is done. By the next day it is still not fixed.
So I contact chat again and we go in circles as we did before until they say all we can do is wait two business days to hear back. I don't think I need to tell you that I did not hear back.
I paid for 1 year of membership. Got less than 20 days out of that and now have not had access for 19 days. Tomorrow the amount of time I have not been able to sign in will surpass the amount of time I actually had access to what I am paying for. A simple search on social media (facebook, twitter #AmazonClosed, reddit, and even some media outlets are showing this is affecting thousands of people who are all getting the same excuses and circles. And amazon seems to be doing little to resolve the problem or compensate those involved when they do. Some seem to be starting to get resolved but I have heard nothing at all.
I expect an explanation as to why this has all happened. I expect access to my Amazon account restored. I expect the total number of days, from when my account was closed to whenever it is resolved, to be added to the length of my Prime membership. I expect some kind of assurance from Amazon that they have not been hacked and our personal data is not compromised as this seems to have affected so many who are all getting the same excuses. I expect something from Amazon to compensate for the hours we have had to spend with their customer service who has just led us in circles for weeks on end. There is no excuse for me having to contact customer service on 6 separate occasions over the same issue, much less for me having to file these complaints. I expect amazon to own up to their mistakes instead of blaming their customers with random excuses.
EXACTLY THE SAME HERE
I am 75 years old, do not sell on Amazon only purchase goods. I too have a Prime account. I have threatened them with slander, but still they won't tell me how they came to this decision.
I cancelled my prime membership weeks ago yet I received notice from my debit card account that on the 11th of April Amazon Prime took their $99 membership fee... OUT OF MY RENT MONEY! Funny thing is, when I cancelled my membership I also deleted my payment information from that prime account. They went searching for my card information to STEAL the $99 fee for membership! When I saw this charge, I immediately called Amazon to report this fraudulent charge and dispute it. The CS rep agreed that I had cancelled my membership and told me I could get my money back, in 3-5 business days. When I said I had 20 minutes until I had to pay rent and couldn't wait unless they were going to pay my $50 late fee as well, Stella transferred me to her manager Michael. After arguing with Michael about this fraudulent activity, him telling me I'm lucky to be getting the refund at all because I was lying, he informed me that this was a problem for my bank and to call them... DO NOT USE AMAZON PRIME!
As a Consumer. Amazon is Great. I have a Prime Account and Buy things Online all the time. Their response time and leadtime on orders is tremendous. If I have an issue it gets resolved right away.
So, it seemed natural to use the Amozon Associates Affiliate Marketing on my 6 websites. First, I dont think the links worked properly. I didnt get credit for traffic I sent. I did have purchases and commissions coming. But they decided to close my account. The thing is, I cant get one straight answer from them as to why. But they say re-apply. Then you do and your keys are old and point to your old ID. Just another attempt for them to get free advertising. Then they say go back and manually delete the amazon links. Yeah, sure for 500 articles? Please. Im rethinking my whole relationship with them and reported this to the FTC. Kinda agree with Trump. Amazon will do anything to make money and screw people over.
I took a amazon survey at the end you pick a item for free I got the watch just had to pay shipping every since dec they have taken $99.89 each month I contacted amazon they said they never heard of them which isn’t true if you look up that place it’s right there amazon.fashionlife ?? So they lied this is out and out fraud!!!! They stole my money and said they don’t have to give it back I did research tonight and there is a lot of complaints about this same thing that happens to me. I feel they should refund all my money that they stole
I ordered a refurbished 64GB Nexus 6 phone from Amazon Warehouse Deals. It was intended to be a spare phone in case the one I was using daily got damaged. When I received the Nexus 6, I verified basic functionality and physical condition before putting it away in storage.
Later, I took it out of storage to recharge the battery and perform a software update. It was only then that I noticed the phone capacity was 32GB instead of 64GB. I contacted Amazon to see what they can do about it but since the return period had passed, they would not offer an exchange or return. So in short, be very careful about purchases from Amazon Warehouse Deals. Make sure to inspect every possible detail before the return period expires. In the process of contacting Amazon customer support, I checked the Warehouse Deals feedback page and I noticed they have been slipping lately and sending customers a lot of wrong items.
I have tried Amazon Prime a few times before, with mixed results. I am using this service again and I can truely say that this program is a rip off. The only way this feature would work as advertised would be if Amazon and their delivery services worked 27/7. I ordered some items from Amazon on 12 March 2018, on a two day prime delivery. A few days later I had not received my package, so I went on the Amazon web site to track my shipment. I am really shocked to see that my package was shipped from Columbia, SC, headed for Olympia, Wa. and it is being shipped Fedex Ground. Now I contact Fedex to check on the status of my package and they tell me that they tried to deliver my package but the business was closed because of the holiday. I ask what holiday and what business as my mailing address is a private residence and it is the 15th of March 2018. I ask the Fedex agent if my package will be delivered on 16 March 2018 and she said no. I ask the Fedex agent were my package is right now and she tells me that it is in the Fedex Distribution Facility in Lacey, wa. I ask her if I can pick up my package on 17 March 2018, Saturday at this facility and she said yes, between 9 am and 1 pm . I drive 60 miles one way from were I live to this Fedex Facility. I go into the office and give the agent my tracking numbers. It takes her awhile to find my information. She then procedes to tell me that my package is locked up in a shipping container. I told her what the customer service person had told me and she just said to bad. I can say I was just a little pit past being angry and pissed off. I went home really wanting to put the bad mouth on Fedex, but when I got home and thought about this whole screw up, I realized that both Amazon and Fedex are to blame in this process, Amazon for promising two day delivery to anywhere and Fedex for taking a package delivery from Columbia, SC to Olympia, Wa on Fedex Ground, which just happens to be 2,827 miles. I will be canceling my Amazon Prime account and I can assure you that I will not have anything good to say about Fedex for a long time.
I notified AMAZON on several ocassions that they were offering my titles without a contract. I own all rights to the titles with no publishers involved. They refused to take down my titles or enter into a contract that would offer me roylaties. This has been happening for some time. I have been receiving no monies from any sales. I am in my right to have the titles pulled, any monies forwarded to me and some sort of contract offered.
1. Julies-Bookshop por Amazon.co.uk Reino Unido Tapa blanda, ISBN 0754106829 Editorial: Minerva Press, 1999 150 páginas. Libro usado - Bien, Envíinternacional, usually dispatched within 1-2 business days, In VERY GOOD condition, nice and clean overall, dispatched daily from the UK Daily dispatch from UK warehouse. This book is in VERY GOOD overall condition, showing only light signs of previous ownership. $0,01 H O W E V E R: 2. Tml Bookstore by Amazon.es United States Softcover, ISBN 0754106829 Publisher: Minerva Press, 1999 150 pages. Used book - Acceptable, Usually shipped within 1-2 working days, Please wait 7 to 15 days for delivery. From the order shipped from our warehouse in the USA. Money back if you are not satisfied $ 90.45
Julies-Bookshop por Amazon.co.uk Reino Unido Tapa blanda, ISBN 0754106829 Editorial: Minerva Press, 1999 150 páginas. Libro usado - Bien, Envíinternacional, generalmente enviado dentro de 1-2 días hábiles, en MUY BUEN estado, agradable y limpio en general, despachado diariamente desde el Reino Unido. Despacho diario desde el almacén del Reino Unido. Este libro está en MUY BUEN estado general, mostrando solo leves signos de propiedad anterior. $ 0,01 H O W E V E R: 2. Librería Tml de Amazon.es Estados Unidos Tapa blanda, ISBN 0754106829 Editorial: Minerva Press, 1999 150 páginas. Libro usado - Aceptable, generalmente enviado dentro de 1-2 días hábiles, espere de 7 a 15 días para la entrega. Del pedido enviado desde nuestro almacén en EE. UU. Devolución de dinero si no está satisfecho $ 90.45
I was looking at ordering something from amazon.com, they gave me an option to try "Prime" I clicked on it to see how much but it just signed me up without asking for verification or any confirmation on my part. Within seconds my debit card was charged! I called them immediatley and they said 3-5 business days before I get my money back. Total Rip Off!
Plus for my added enjoyment, I call customer service and I get someone with an accent so thick I can't understand them? So much for hiring Americans.
Like I would pay $14 bucks for prime to order something that had half that in shipping!?
For several weeks, I have been trying to get my $193 dollars from a sale on sellercentral. I personally reentered the banking information, and when this apparently didn't work (another email saying no bank information), asked Amazon support to walk me through it, which she did. This change was confirmed through my on record email. Now I received another email stating I don't have banking information so can't get any money. After hours of trying to get help, they now say my email doesn't exist and I am locked out of my account. The only way to get information is to be able to access the account - through my email. They can send emails, but it doesn't exist for accessing the account. When asked how I can get my money, was told I have to access through the email, which exists for email but nothing else. Does this make sense? Well I don't think so either. End result is they will not send my money or fix their records.
Email from 3/9:
Greetings from Amazon Seller Support,
We appreciate you contacting us regarding updating your bank account. I'm glad I was able to help you reset your bank account information.
Please note that your funds will be released to your seller central account after our 72-hour security verification. After your bank information is verified, we can process payment on your next scheduled transfer initiation date.
Greetings from Amazon Services, Mar 11 (1 day ago)
Payments have been made into your seller account; however, we are unable to transfer funds from your account because we do not have your banking information on file.
All funds that result from sales on Amazon can only be transferred to your checking account. We cannot send checks, credit your credit card, or credit your retail account at this time.
Apparently, I filled out a survey for Amazon (which I now realize was not Amazon) and i "qualified" for a watch. Little did I know that the watch was for a "2 week trial". Who does that? When I called the number on my banking report, I was offered a 50% cut. But when I said not good enough, they then offered to take me off their list without a discount. FO NOT fill out a survey for Amazon. This is a ruse!
I should have researched before becoming a self publsihed author on Amazon Kindle because turns out they are
ripping off many authors regularly. I found out this information off of the Colbert Report on a blog. They don't report
accurate sales!!!! They are lying about the sales so they can take money from you so don't publish your books with
them.
Email from Amazon stating pick from here, only pay for shipping was charged $200 for 2 items. Used a bank card to pay for shipping. They would not let me return the items and would only refund me 50% on 1 item and 75% on the other. Disputing the rest with my bank.
So, I am a now 72 year old author of about 100 titles. And I was reviewing some of my many titles on Amazon.com that I placed there and one has a 1 feedback which is BAD. So I read the comment NEVER RECEIVED THE BOOK. I was blown away. I wrote Amazon.com customer service and they said they would look into why the client never received the book, but the feedback must stay because it is within their terms and conditions. They didn't deliver and the f**k over the author. Nice people you have running your organized bald headed Jeff Bezos - thief. I never made another sale of that title. and because of that sales have been low. So, I've asked back for my intellectual property so I can sell in on StreetLib and smashwords.
They've given me a way to get some of them, but not all. Anhd, I realized that some were blocked - blocked because they said they had duplicate content. Now, what they are talking about is lists of ingredients and mixing instructions to Make Mexican, Indian, and Thanksgiving food. My mom was a great cook, I learned from her and I cooked very well until my back surgery - no I offer my books at low cost to others to learn to cook great meals. AMAZON DIDN'T WANT THAT - they blocked my books. When I provided copyright law that they were not plagiarized they gave me a high five f**k you and blocked some of my books. Some are blocked over a decade.
So StreetLib and Smashwords agreed to put them on hundreds of digital book sellers around the world. AMAZON REFUSES TO RETURN MY INTELLECTUAL PROPERTY, which I can't find on my old, non-running computers. They are stealing it from me - which is a DCMA offense liable for fines to the US Government Library of Congress at the tune of $250,000 per title. Does Jeff Bezos give a flying f---, of course not he's off on some space venture and writing about it in his Washington Post and trying to get on Trump's good side. I have asked for my titles back 6 times and they said they would give me access - THEY ARE F===ING LIARS. At 72 ... I am allowed to call a spade a spade - and these MOTHER F----CKERS have ripped me off of my recipe books, one book to help children read, and one other title.
If all the authors, and buyers who've been ripped off filed a class action suit against Bezos he'd come down from his high flying space tower and have to deal with the reality that he is no more than a COMMON THIEF. Besides stealing my books, they've stolen money paid for cat food for my elderly cat, refused to allow me to post positive feedback on a book that I bought, and the list goes on. CUSTOMER SERVICE is a joke. It's like they are all on drugs. I am reporting this to DCMA, and SITEJABBER, and the Washington State AG's office - thieves deserve to lose money and be imprisoned.They are pure EVIL people. My suggestion is you don't buy from them, ever - anything - go to another source. They are dishonest and dishonorable. Dr. Jay Polmar
I got a pop up that said you won the award of the day and said what prizes i could win. It showed me 3 prizes . it was from amazon so it made me answer 3 questions about amazon. I got them right. Then it made me type in my email. I didnt. Instead i did some research and found nothing. I went back through my history clicked on it and then came up consumer products usa with different prizes. So i went here and sent you the name of the website. I went back to history to share the website with you but it wasnt in history