Purchased a used 2010 ford fusion hybrid.. Vehicle had a bad wheel bearing and hub. Zurich agreed to cover this, however the bad bearing and hub heat caused Cv-joint axle to become seized in the hub and also needed to be replaced. they said the axle was performing as designed and would not cover that portion ($1018.00) now It is as I explained to Zurich my understanding part of the design is to be able to be assembled and dis-assembled (R&R) not to mention the cause for the zeized parts are from the faild parts they are covering.. So they agreed to send out an inspector this took a couple days and an additional weekend in order for the dealer to get a hold of someone to say yes or no on the AXLE, well nope they didnt cover. as for the rental car they only cover 1 day for every 8 hourse of work.. 2.6 hours is what the coverd parts taks to r&r so after a week (7 days) rental I have that plus the burden of paying for the knuckle (cv-joint) and axle even though I purchased a 3 year 36,000 mile power train warranty.. not to mention that just a few days after purchasing the car the brake system failed and they refused to cover that as well.. thankfully the dealer (Niello) covered those cost's.. Now I also have GAP insurance through Zurich so I hoping that nothing happens to may car as after some reaserch on GAP covereage I am certain they will not cover that agreement either.. This company didnt listen to mechanic service adviser explanation or recomendations in regards to cause.. I would like to express to anyone thinking of buying a car if you come across any insurance/warranty etc. with the name Zurich on it.. do not purchase, stay away from this company dont waist the money you will only regret it.
Zurich American Insurance Company Reviews
Purchased a used 2010 ford fusion hybrid.. Vehicle had a bad wheel bearing and hub. Zurich agreed to cover this, however the bad bearing and hub heat caused Cv-joint axle to become seized in the hub and also needed to be replaced. they said the axle was performing as designed and would not cover that portion ($1018.00) now It is as I explained to Zurich my understanding part of the design is to be able to be assembled and dis-assembled (R&R) not to mention the cause for the zeized parts are from the faild parts they are covering.. So they agreed to send out an inspector this took a couple days and an additional weekend in order for the dealer to get a hold of someone to say yes or no on the AXLE, well nope they didnt cover. as for the rental car they only cover 1 day for every 8 hourse of work.. 2.6 hours is what the coverd parts taks to r&r so after a week (7 days) rental I have that plus the burden of paying for the knuckle (cv-joint) and axle even though I purchased a 3 year 36,000 mile power train warranty.. not to mention that just a few days after purchasing the car the brake system failed and they refused to cover that as well.. thankfully the dealer (Niello) covered those cost's.. Now I also have GAP insurance through Zurich so I hoping that nothing happens to may car as after some reaserch on GAP covereage I am certain they will not cover that agreement either.. This company didnt listen to mechanic service adviser explanation or recomendations in regards to cause.. I would like to express to anyone thinking of buying a car if you come across any insurance/warranty etc. with the name Zurich on it.. do not purchase, stay away from this company dont waist the money you will only regret it.