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Country United States
State New Jersey
City Englewood
Address 96 Engle Street, Suite #1
Phone 1-888-966-6246

Zoompass Reviews

  • Jan 16, 2018

I have a Zoompass account which I have never used. I put $120 on it a few years ago as a test, and did nothing with it. Last week, I decided to withdraw the money out of Zoompass into my bank account. I did $119.50 since they have a $0.50 to do this. That's fine. I got an email confirmation that it will take 4 to 6 business days. That's fine. I logged out. Everything good.

Some time later, I got another confirmation email that says I requested $100 to be taken from my bank account into Zoompass, which I did not do. Then some time later, I got another email like that. Sure enough, a day or two later, $200 was out of my bank account. There is clearly a system glitch that caused this. I respectfully asked the support team (Violette) that the money be promptly placed back into my account. Preferably by wire so that it is instant, then they can look into the glitch later.

Instead, I've been getting the run-around. Everyone is "looking into" the issue. In essence, it is theft, and the kind of action that, without response, would get EFT/Payment licenses revoked.

I've now had enough, and the customer service at Zoompass is terrible, and not sympathetic to the situation.

I would stay away from Zoompass, and I've seen similar reports to what I'm saying here, so I'm not alone.

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