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Wix.com, Inc.


Country Israel
City Tel Aviv
Address 40 Namal Tel Aviv St.
Website http://www.wix.com/

Wix.com, Inc. Reviews

  • Sep 21, 2023

I have about 50 websites on WIX. Several of which are paid for with Premium account.

Never having a problem uploading files and managing these sites, I was surprised to receive a message that I’m over my storage. I logged into a website to delete items (there used to be several MB of storage used with images relating to this website), and was surprised to see images and files from each of the other website that I own bringing (bringing the used storage to 6.3 GB). Frustrated, I spent several hours tediously deleting several images not related to this website. Since images from all of my websites universally populated this site’s image bank (not with my doing), it was assumed that if I delete an image it would universally delete. When logging into another one of the websites….no such thing, all of the images were still there and storage usage was at 6.3GB.

Problems:

Each website had its own image bank and storage capacity. Somehow – without me doing anything, every image/video from each of the websites populated each of the individual website banks and storage capacity.

If all images were merged to a single image/video bank, you should be able to delete an image once and its gone. Not the case, in order to delete one image from all website banks, I have to log into 50 websites and delete the same image 50 times out of each individual website’s bank.

This means manually deleting hundreds of image and video files times 50/website.

I contacted WIX, to find out why all of the images/videos cross populated to every website. The results:

· Incredibly poor customer service

· Each time you receive a reply from a different person

· Each time you have to spend hours re-explaining the scenario

· Most of the time they tried to turn this issue around on me and told me to hire someone to help

· They were kind enough to in a condescending way send me instructions on how to delete files

· Wasting months of writing tediously long messages

FINALLY! Someone from WIX admitted that in 2019 they did a migration within their system. Meaning for customers, this caused that caused every file to duplicate into each website individually within an account. This means each image/video for each of my 50 websites, duplicated 50 times. This is because on their end they are not able to differentiate which image/video within an account belongs to which specific website. So they just took all images from all websites and duplicated them into each individual website. Obviously when you take 50 websites worth of storage, multiply this times 50 it will ed up at each website being over 6.3 GB of storage. WIX is kind enough to let me know that though I did not cause this, I can log into each of my 50 websites individually to delete the close to 6GB of unrelated files one by one – a total of 315GB of data. This will take me weeks, if I spend every day doing nothing but deleting files. Or my other option is to start paying for extra storage for something that I did not cause. Currently, I’m not able to do anything on the 50 websites, unless I spend weeks deleting files. Will WIX pay me for this time? I’m happy to calculate an hourly rate and send a bill!

They do something on their end, and instead of grandfathering in accounts that will be affected, leave you and your customers screwed and try to profit off this above all!

  • Jun 3, 2021

Ive noticed they also dont provide a way to backup site information for restoration later after the "billing error" so your site and all the work you put in to devlop it gets lost. They dont have a way to be reached on phone to work out billing problems. Just a difficult company to work with.

  • Aug 11, 2019

My website was hacked and it was practically impossible to get service from WIX.

They don't have real support but a person that say "we don't know how to help at this time other. You will have to wait, it may take hours or days".

The unwillingness to help, the difficulty to getting in contact with them, having no one that actually can help is a total ripoff.

The worst customer service I have ever encounter. Don't use them!

  • Jul 25, 2019

Wix Payments is not Wix Paments at all. Wix tricks business owners into signing up for Wix Payments then Wix takes your application and tries to find a buyer that will service our merchant needs but if they cannot they do not payout for the charges you have already received making your business look like the bad guy.

They have taken our company and 11 clients for almost $2300.00 and it would have been more if my wife was not aware of this scam due to her 30 plus years as a mortgage banking underwriter. When she called the rep on the scam he hun up on her and now Wix refuses to even review our account so our money sits in Limbo and we are out our work and proprietory merchandise.

Wix will tell you that your account is in review and not to service or ship products but if you are sending clients Digital materials the damage is already complete before they warn you that they are basically stealing your money. Wix is garbage and if you are an entrepreneur or a small business stay away from Wix or Wix Payments. Beware of Wix.com and Wix Payments

  • Mar 14, 2019

The Wix web site editor is very difficult to use, the responses I get from tech support either state the obvious without addressing the issue or run you around in circles. There is no live answer on their phone line, so basically you pay your grand and you're on your own with a web editor full of flaws. I used the suggested web page to request a callback but it did not come. Robo-man is a dead end.

The end result is over $1,000 in fees and no usable web site. Pretty pricey for automated responses that don't help at all. Even then if you want a truly e-commerce site you will need to interface your Wix site to third-party pages, meaning extra expense. This is not an all-in-one solution. You really need to uderstand programming to get it to all work together.

The delete key does not work, amateurish images cannot be deleted, and content from your products list cannot be displayed over on the shopping page so your customers can't make an actual purchase. Wix for our enterprise has been a gross loss of productivity time and advertising budget.

  • Nov 22, 2017

Wix.com knowingly allows scammers to operate on their site.

Even after filing a deailed report of how the scam was operating, providing links and documentation, Wix replied several times (paraprhasing) that it basically wasn't there problem how people used their site.

They have no regard for consumers, and would not even consider taking down a website that was scamming people using a Western Union sales scam.

  • Apr 30, 2016

My son wanted to start his own website and we heard that Wix offers free website building. He went onto Wix.com to set up a website. After filling out the information required, it asked him how he wanted to pay for the site so it could be published. I thought it was free. There was some vague wording about connecting to a domain and that cost money, it just didn’t make sense. I allowed him to use my credit card to initially set up the site. The fees that they charge for securing the domain name were expensive, so I figured it would simply use GoDaddy, which I did.

I then noticed a charge of $99 on my credit card which I was not expecting from Wix.com. I contacted my credit card company to dispute the charge. A few weeks later, my credit card company responded and said they had contacted Wix.com and Wix told my credit card company it was not fraudulent and the charge stands.

I tried contacting Wix.com regarding this issue, but it is very difficult to find a phone number on their website. They do NOT post it, anywhere. I had to search for a half hour to find it. I found the number and called their customer service. The automated recording says “please enter your ID to continue”. Well, I don’t have an ID, my son was the one who set up the account. So I just waited hoping someone would answer. The recorded message just kept repeating. After listening to this recording 5 or 6 times, I finally just pressed a bunch of random numbers and was able to get through to a human. The associate stated that since I had filed a dispute against them and it was upheld, they cannot refund my money. He went on to say that if I had only contacted them first, they could have done something. He said that when a dispute is filed it causes their credit to go down and fees to be incurred and therefore they cannot reverse the charge.

How would I have known to contact them first? That is like a Police Department saying “oh, if only you contacted us while you were getting robbed, we could have helped you, but not after the fact.” Their website is confusing and misleading and their vague/confusing terms trick you into thinking that their services are free, when they are not. For them to state that it was my responsibility to know that I must contact them first before filing a dispute with my credit card agency, is absurd.

I can only hope that no one else falls victim to their deceptive practices and maybe someday they will change their terrible policies.

  • Mar 24, 2016

When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder. I only used the Site Booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge). Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription. This is clearly, false advertisement! As of now I have cancelled my subscription for the Site Booster so I won't get charge again. When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned. They issued me a credit for this charge. I wished that I haven't paid in full up front as is required for the year for the yearly subscription for their service. As of now is "wasted" money since I can not get a refund for it and is paid until it expires for the yearly service. As of now I am looking for another company to design my website with and won't be using Wix anymore. I also haven't finished designing my website completely yet.

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