Wow to start off . Beware of the lifetime warranty as they will completely screw your. I purchased my 2008 FJ cruiser with 38,000 miles back in 2012. I've maintained my services ( oil changes , tires , brakes etc.) I took my vehicle in because I was leaking oil at a rapid pace . I Jd the oil changed less than a week ago and have lost over a quart . All of the maintenance records were provided to them along with there own records for misc repairs . From time to time I may have gone over the mileage for the oil changes due to my heavy work load but still kept my vehicle in great shape. I even put a new cold air intake to help increase mileage and performance. I was then asked when filters were changed , spark plugs and when the radiator was flushed. After waiting for 5 hours in the dealership for my warranty to get approved .... I wasn't offered a loaner vehicle or even a courtesy ride to my home or office . They insisted I pay to rent a vehicle or drive my vehicle home because it was able to be driven given the fact it has a major oil leak. I then had to have my 8 month pregnant wife load my 21 month old into her car and pick me up . I was told I'd have an answer my the morning . I called and still no answer. Called back today around 130 pm and they are telling me it was denied because of gaps between oil changes . Are you kidding me ???? I've spent how much money and your denying your own lifetime warranty ? I was even thinking of trading in my wife's Sante Fe on a new Highlander . Guess that's out . Larry the service guy did a great job trying to help but in the end Wesley Chapel Toyota has lost my business until they make this right . I've been a loyal customer and this is how I got treated and I'm disgusted at the fact that they tell everyone they have a lifetime warranty and I will continue spread the word of there false advertising on various sites until there false claims come to a halt . Feel free to contact me for more details
Wesley Chapel Toyota Reviews
Wow to start off . Beware of the lifetime warranty as they will completely screw your. I purchased my 2008 FJ cruiser with 38,000 miles back in 2012. I've maintained my services ( oil changes , tires , brakes etc.) I took my vehicle in because I was leaking oil at a rapid pace . I Jd the oil changed less than a week ago and have lost over a quart . All of the maintenance records were provided to them along with there own records for misc repairs . From time to time I may have gone over the mileage for the oil changes due to my heavy work load but still kept my vehicle in great shape. I even put a new cold air intake to help increase mileage and performance. I was then asked when filters were changed , spark plugs and when the radiator was flushed. After waiting for 5 hours in the dealership for my warranty to get approved .... I wasn't offered a loaner vehicle or even a courtesy ride to my home or office . They insisted I pay to rent a vehicle or drive my vehicle home because it was able to be driven given the fact it has a major oil leak. I then had to have my 8 month pregnant wife load my 21 month old into her car and pick me up . I was told I'd have an answer my the morning . I called and still no answer. Called back today around 130 pm and they are telling me it was denied because of gaps between oil changes . Are you kidding me ???? I've spent how much money and your denying your own lifetime warranty ? I was even thinking of trading in my wife's Sante Fe on a new Highlander . Guess that's out . Larry the service guy did a great job trying to help but in the end Wesley Chapel Toyota has lost my business until they make this right . I've been a loyal customer and this is how I got treated and I'm disgusted at the fact that they tell everyone they have a lifetime warranty and I will continue spread the word of there false advertising on various sites until there false claims come to a halt . Feel free to contact me for more details