On 10/16/18 I emailed the Senior Property Manager, Teri Peek that I was not going to be billed appropriately for the upcoming allocated water/sewer invoice, since the billing period landed in the middle of when my move out inspection had already taken place (10/1/18 at 9am; although, the maintenance person, Victor showed up late for the second appointment and they were a no-show for the September 2018 appointment) and audio and video recorded the walk through as well as turning in my keys to Victor, a representative of the company. On 11/16/18 I received an email from Teri Peek stating I was due a refund for the water/sewer deduction from my security deposit as I was charged through to the end of my lease (10/26/18 and not 10/1/18 when I turned in my keys to the apartment thus relinquishing my rights and access to the property, which was fully paid for). The email stated she would 'request a refund from corporate immediately,’ (paraphrased; however I have the email to prove it).
I also have a recorded call where she stated she would have it, 'waived completely’ then she said, 'let me see what I can do....’ I then emailed her on 12/9/18 and 12/17/18 to follow up on the refund check she had confirmed in writing, (as a senior representative of Morgan Properties), and it was deemed futile, so in the final email I let her know I was emailing her superiors, (Corporate), since that is in fact where her last email stated my request for the refund was sent.
Upon calling the voicemail and left a voicemail, which I recorded for my records by calling 610-265-2800 for and selected extension: 2327 for the Operation’s Team for tenants for the second time on 12/18/18 at approximately 5:00 pm or so. The first date I called I do not recall; however this is how I came to be in contact with Teri Peek, who at first seemed helpful until she wasn’t. I received an immediate email response despite having left my phone number from the Collections Department-not the Operation’s Team at 5:31 pm. The content of the email was absurd stating NJ State Statutes regarding the handling of security deposits in NJ, which was moot in my case and the voicemail I left. I responded back re-stating everything very clearly in writing that same night with proof of the email from Teri Peek staring I was due a refund, including the dollar figure and that it was referred to corporate.
The next morning just after 5:00 am I received another email waking me up stating my security deposit check was sent to me with all the details down to the time stamp when it was printed, (unnecessary information) as I had already stated in the voicemail and the email that I received it and they overcharged me Me are have illegally kept my funds. They disregarded all of these verbal and written words and simply wanted to ensure they had the correct address repeatedly and would be researching the security deposit check’s whereabouts as to whether it was cashed or not. I reiterated I never said I didn’t receive or ask for it to be researched (as I knew I had it). I pointed out REPEATEDLY that the refund was for the allocated water/sewer utility deducted from my deposit, which was already determined to be an error and a refund was due to me as I was no longer a tenant. This fell on deaf ears even though I provided them the email proof for their senior company representative once on 12/18/18 and twice on 12/19/18 due to the volume of their incessant emails.
The last two emails I received were from them dated 12/19/18 asking me to confirm my address where to send the new security deposit check to and I replied with two emails (dated 9/25/18) that I provided my forwarding address prior to move move out as my current address in the body of the email and the unnamed person(s) at the other end was unaware of how to write a professional letter. I used my current address at the time, which was that of the apartment complex in the header; however, it clearly stated in plain English what my forwarding address was in the body of the letter. I was asked, 'Which if the two addresses was correct?’ I did not dignify the email with a response as I stated I did NOT need a replacement check and just provided the emails that they have had it all along and it is in their system (and when I logged into my online tenant account it was updated there as well) and on the document they sent to me. It was followed shortly thereafter with an email from collections that they saw it was cashed 'yesterday’ and provided me a images of the front and back of the check. This was NEVER the issue and I reiterated that. They were done with the issue as far as they were concerned considering they NEVER addressed any of the actual issues I raised verbally or written about the utility monies owed to me and the proof I provided. I replied to state I would not continue to wait until 12/27/18 as I stated previously, since I truly had gotten nowhere with Senior Management or with Morgan Properties Corporate Office and that I would take it to the next level, which I had made clear in my emails that I was going to reach out to the media. I had already placed two BBB complaint and haven’t heard anything.
I want to spare others from these unethical practices and want my refund. I won’t go away. I wonder if they have done this before or if anyone even looks at the service to and from dates on their invoices that the apartment complexes create themselves doing the math? If they made a mathematical error, admitted it in writing, because I noticed it, and refuse to make good on it...that’s not a mistake-that done on purpose. By keeping it it’s deceptive and unethical practice. Especially after they called it a refund and then refused to communicate with me and corporate refuses to acknowledge its existence in black in white in front of their faces repeatedly. Ex-tenants should truly review their accounts immediately and all paperwork. I am a disabled person whose condition is worsened by stress and it is 2:00 am and I am awake typing this up, because I can’t believe they would penny pinch from someone on a fixed income who is ill after all the deplorable conditions so had to endure while there as it was. These are by far the most unprofessional people I have ever dealt with in a rental community and their corporate is the enabling factor why it trickles down. Stay Away!
Warwick Terrace Apartment Homes Reviews
On 10/16/18 I emailed the Senior Property Manager, Teri Peek that I was not going to be billed appropriately for the upcoming allocated water/sewer invoice, since the billing period landed in the middle of when my move out inspection had already taken place (10/1/18 at 9am; although, the maintenance person, Victor showed up late for the second appointment and they were a no-show for the September 2018 appointment) and audio and video recorded the walk through as well as turning in my keys to Victor, a representative of the company. On 11/16/18 I received an email from Teri Peek stating I was due a refund for the water/sewer deduction from my security deposit as I was charged through to the end of my lease (10/26/18 and not 10/1/18 when I turned in my keys to the apartment thus relinquishing my rights and access to the property, which was fully paid for). The email stated she would 'request a refund from corporate immediately,’ (paraphrased; however I have the email to prove it).
I also have a recorded call where she stated she would have it, 'waived completely’ then she said, 'let me see what I can do....’ I then emailed her on 12/9/18 and 12/17/18 to follow up on the refund check she had confirmed in writing, (as a senior representative of Morgan Properties), and it was deemed futile, so in the final email I let her know I was emailing her superiors, (Corporate), since that is in fact where her last email stated my request for the refund was sent.
Upon calling the voicemail and left a voicemail, which I recorded for my records by calling 610-265-2800 for and selected extension: 2327 for the Operation’s Team for tenants for the second time on 12/18/18 at approximately 5:00 pm or so. The first date I called I do not recall; however this is how I came to be in contact with Teri Peek, who at first seemed helpful until she wasn’t. I received an immediate email response despite having left my phone number from the Collections Department-not the Operation’s Team at 5:31 pm. The content of the email was absurd stating NJ State Statutes regarding the handling of security deposits in NJ, which was moot in my case and the voicemail I left. I responded back re-stating everything very clearly in writing that same night with proof of the email from Teri Peek staring I was due a refund, including the dollar figure and that it was referred to corporate.
The next morning just after 5:00 am I received another email waking me up stating my security deposit check was sent to me with all the details down to the time stamp when it was printed, (unnecessary information) as I had already stated in the voicemail and the email that I received it and they overcharged me Me are have illegally kept my funds. They disregarded all of these verbal and written words and simply wanted to ensure they had the correct address repeatedly and would be researching the security deposit check’s whereabouts as to whether it was cashed or not. I reiterated I never said I didn’t receive or ask for it to be researched (as I knew I had it). I pointed out REPEATEDLY that the refund was for the allocated water/sewer utility deducted from my deposit, which was already determined to be an error and a refund was due to me as I was no longer a tenant. This fell on deaf ears even though I provided them the email proof for their senior company representative once on 12/18/18 and twice on 12/19/18 due to the volume of their incessant emails.
The last two emails I received were from them dated 12/19/18 asking me to confirm my address where to send the new security deposit check to and I replied with two emails (dated 9/25/18) that I provided my forwarding address prior to move move out as my current address in the body of the email and the unnamed person(s) at the other end was unaware of how to write a professional letter. I used my current address at the time, which was that of the apartment complex in the header; however, it clearly stated in plain English what my forwarding address was in the body of the letter. I was asked, 'Which if the two addresses was correct?’ I did not dignify the email with a response as I stated I did NOT need a replacement check and just provided the emails that they have had it all along and it is in their system (and when I logged into my online tenant account it was updated there as well) and on the document they sent to me. It was followed shortly thereafter with an email from collections that they saw it was cashed 'yesterday’ and provided me a images of the front and back of the check. This was NEVER the issue and I reiterated that. They were done with the issue as far as they were concerned considering they NEVER addressed any of the actual issues I raised verbally or written about the utility monies owed to me and the proof I provided. I replied to state I would not continue to wait until 12/27/18 as I stated previously, since I truly had gotten nowhere with Senior Management or with Morgan Properties Corporate Office and that I would take it to the next level, which I had made clear in my emails that I was going to reach out to the media. I had already placed two BBB complaint and haven’t heard anything.
I want to spare others from these unethical practices and want my refund. I won’t go away. I wonder if they have done this before or if anyone even looks at the service to and from dates on their invoices that the apartment complexes create themselves doing the math? If they made a mathematical error, admitted it in writing, because I noticed it, and refuse to make good on it...that’s not a mistake-that done on purpose. By keeping it it’s deceptive and unethical practice. Especially after they called it a refund and then refused to communicate with me and corporate refuses to acknowledge its existence in black in white in front of their faces repeatedly. Ex-tenants should truly review their accounts immediately and all paperwork. I am a disabled person whose condition is worsened by stress and it is 2:00 am and I am awake typing this up, because I can’t believe they would penny pinch from someone on a fixed income who is ill after all the deplorable conditions so had to endure while there as it was. These are by far the most unprofessional people I have ever dealt with in a rental community and their corporate is the enabling factor why it trickles down. Stay Away!