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Venmo, LLC


Country United States
State New York
City New York
Address 95 Morton St
Website https://www.venmo.com

Venmo, LLC Reviews

  • Feb 27, 2020

September 2017 I sold my iPhone 7 Plus on OfferUp for $750.

Colin asked if he could pay me through Venmo as I was selling the phone for $750 and it was after banking hours. Colin had told me he had enough in his Venmo account for the phone. I didn't want to be scammed so I called my bank (Wells Fargo) and told them the situation. Even the customer service rep told me he had even bought and sold high valued items through Venmo without an issue.

I knew about Venmo from my friends so in the back of my mind I'm like ok if there is a problem Venmo also has this guys information including banking information so it won't even transfer to me if he doesn't have the money. I downloaded the app set up my account and Colin sent me the money $750 total.

I went onto the Venmo app and selected the option to begin transferring to my bank, I followed the steps and it said it was on it's way and would be in my account the following day.

The next morning I wake up to an email from Venmo saying my account has been frozen and the communication back and forth with Venmo, all the way up to the corporate office began.

Long story short, I am out $750 and an iPhone. Venmo has done nothing, they have the buyers information charge him however they need to. I will also be putting a complaint into the California Attorney General as well. Had I had known that money could be taken back at any moment like the consent agreement states, I never would have agreed to use Venmo.

"The Federal Trade Commission has reached a settlement with PayPal, Inc. over allegations that the company told users of its Venmo peer-to-peer payment service that money credited to their Venmo balances could be transferred to external bank accounts without adequately disclosing that the transactions were still subject to review and that funds could be frozen or removed."

https://www.ftc.gov/news-events/press-releases/2018/02/paypal-settles-ftc-charges-venmo-failed-disclose-information

  • Feb 23, 2020

Venmo canceled my withdrawn of $400 + $800 and should have returned to my Venmo account; Instead, Venmo frozen my account and stolen the money. Venmo canceled my withdrawn of $400 + $800 and should have returned to my Venmo account; Instead, Venmo frozen my account and stolen the money.

I have additional prove shows that Venmo has received the money from the sender and I have initiated the withdrawn to my bank account; Venmo canceled the withdrawn and never returned the money to my Venmo account. And Venmo sent an email claiming the transaction with the sender was unsuccessful and frozen my account. so, $1200 was stolen from Venmo.

  • Jul 7, 2018

Venmo refuses to release $700 sent to me by my family, friends, and church members. No specific reason given, despite me sending my dl and more. After using venmo services for several weeks, sending and receiving money from my family members, friends, associates, and church members, i initiated a withdrawal to my wells fargo checking account. Two days later, i received an email from a venmo account specialist Ethan g) requesting that i verify my identity by sending them my driver's license. I provided venmo my driver's license via email reply, and the next day ethan sent an email stating my ven mo account is permanently deactivated, and my money would not be released. I replied letting him know that nothing was done illegally nor was there anything to worry about regarding money sent to me by my loved ones. I also stated that he should give me a reason as to why i was being targeted, and he stated "we do not divulge our decision-making criteria in order to protect the systems that monitor activity on venmo".

They refuse to release over $700 that belongs to me. I'm not operating a business and i complied with everything they asked me too. I feel cheated and swindled. I feel like they are swindling me out of my money, and since they have it with them, they are hiding behind their "policies" stating things are under investigation due to "high risk". I know everyone who sent money to me, and maintain contact with everyone that i sent money to.

Venmo suspended their accounts too! this is not fair, and i feel powerless. I told venmo to release my funds, and i will not deal with their company anymore. They stated that i would have to wait 180 days or longer, and that's not guaranteed that i'll get it then. This is bad business practice. They waited until my money built up and then decided to keep it.

Makes me wonder how many other people they're doing this to, and how much money they've made by keeping it from venmo users. After reading the numberous compaints on yscam, i was so suprised that they are still getting away with this. I felt it necessary to file a complaint here, as well as with the better business bureau.

If venmo had an issue, they should have let me know about it the first few days so i could let my friends and family know not to send to me and vice versa. All i want is my money owed to me. I won't think twice about dealing with paypal or venmo ever again. There is not contact number for venmo to speak to anyone in customer service, and ethan stated to have my attorney reach paypal legal department by mail.

  • May 22, 2018

I sent them one email reporting a user and they cancelled my account and suspended it I have a large amount of money in there and I am having troubles getting the money out do not trust this company

  • Mar 9, 2018

Venmo froze and then subsequently closed my account. They said I was in violation of their policy. I read through and found I had done nothing wrong. When I inquired as to why, they said they can't discuss and the acct has been closed. Then I asked, how can I get the funds that were still in the venmo acct I received the same response, "Acct has been closed and I'm sorry I cannot discuss anything further." If they don't want me as a user of their online payment system, that is their choice. But how can they just keep the funds that were still in the acct?!!! Horrible company, they know it would cost too much to go after them legally, it would surpass the funds I was after. Shame on them

  • Oct 23, 2017

I sold some tickets and received payment via Venmo. Soon after I received payment, I initiated a transfer of the money to my bank account and Venmo advised that the transfer would take several days and provided me with the estimated date. I checked my bank account and the money never arrived so I contacted my bank and they told me they never received anything from Venmo. I then contacted Venmo and they told me that they froze my account and returned the money to the person who I sold the tickets to because I was in violation and to go back to the person that paid me the money to get the money back some other way.

The game had already been played by that time and the person would not return my emails or calls. Venmo should have just held the money until the issue was resolved instead of giving the money back without any warning. They never contacted me about my account frozen account and if they did, I would have just cancelled the tickets sent to the buyer.

Right now I am down a lot of money and I'm not sure where to go with this.

  • Jun 29, 2017

I was recommended to use venmo a friend of mine at the time owe me money he had transfer the funds through venmo but when i decided to send it to my bank venmo freezes my account banns me and worse cancels my bank transfer now ive loss over 1,000 dollars and venmo refuses to fully explain why i cant have my money besides saying there was a proccessing issue its so upsetting that this companie cant properly track funds people load to there account I just want my money back and really need help there account specialist team can only be communicated through email and even then i feel like im talking to a robot.

  • Feb 22, 2017

Someone submitted money into Venmo and tried to transfer it to my account. I was notified that my account was frozen because I had gone against their rules. I tried calling and venmo told me an account specialist had my information and would email me. No word from them and they have kept the money that was in transit.

Do not use this service!

  • Oct 17, 2016

My friend transferred money to me and when I attempted to cash out, Venmo stated the money was already transferred and that I had to send them a snapshot of my bank account to prove otherwise.

I've begun to heard this is happening more frequently with this site.

  • Jul 25, 2016

I have been a Venmo user for some time-to pay my landlord for rent and utiliies every month, to pay friends back for my portion of a meal, to pay (friends) to use their vacation homes, to send birthday gifts, to pay people back for the aforementioed, among many other things.

Last weekend I went on a trip. I allowed one friend to stay at my place while I was gone (charged him through Venmo). I used AirBnB to rent a place for the weekend at my vacation destination and had a friend pay (through Venmo) me to stay in a spare room in the house, as well as charged (through venmo) another "aquaintence"-a friend of a friend kind of thing to pay me for his share of the dinner bill since I picked up the tab.

Once this balance was in my Venmo account I immediately initiated a transfer to my bank account. I got the message (with screenshots to prove it) that the "Transfer Was Succesful", with an estimated arrival date of the funds in my account on Tuesday (3 days later since I initiated the transfer on a Saturday).

All set, I thought.

When I had another friend attempt to do the same through Venmo, he got the notification that my account was frozen. "What?", I thought. Ths was on a Sunday so of course I was unable to reach customer service. I called first thing Monday morning to straighten everything out and was told I had to wait to receive an email from the person assigned to "investigate my account". "How long will that take?" I asked. One business day, I was told. Tuesday rolled around and I had still not received the email so I followed up with customer service again. They told me all they could do was put the request in again, so I continued to have to wait.

Finally I received the email. Here is the text it contained:

Solomon (Venmo)

Jul 20, 8:33 AM CDT

Hello Tyler,

Thank you for contacting Venmo Support regarding the status of your account.

The payment that you requested to transfer to your bank came back for insufficient funds. It's similar to a bounced check, which is why we weren't able to process your transaction and complete your bank transfer. I'd recommend getting in touch with your transactor for details since we have no additional information about this transaction.

Additionally, while we encourage the use of Venmo, we must ensure all users abide by our User Agreement. After reviewing your inquiries and account activity, we have found that your actions and activity have been in violation of this agreement.

As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is because we must ensure that Venmo continues to be a safe way to make payments.

Please be aware that any future contact or inquiries will not be answered and that this matter will be considered closed upon your receipt of this email.

Best,

Solomon K.

Venmo Support | help.venmo.com

This is the ONLY response I got. Needless to say, I was was flabbergasted. I received no info on which of the transfers (from whom) derived from bank accounts with insufficient funds. I know for a FACT that it was not all of them. I fear it was the acquaintence, who I have been unable to get ahold of since. Undisputedly I am entitled to an accounting of exactly WHICH funds were derived from bank accounts w/insufficient balance. Also undisputable is the fact that I received in-app confirmation that the balance was in my Venmo account-only to find out later that it truly wasn't and that I was duped.

Another thing that I simply cannot understand is how they determined I violated their "User Agrement"-which states that a personal account cannot be used for "business" transactions. I find this wording EXTREMELY subjective. What do you call it when I pay my rent every month through Venmo (apparently that is ok). Even in promotional advertisements made by Venmo themselves, viewable descriptions of payment could certainly be interpreted by "business transactions"-at least in the way they apparently define them.

Finally, what is compellng my to write this report (and this is just the tip of the iceberg-I plan on spreading my story on every public forum possible-because I am 100% confident-through my research-that I am not even CLOSE to the only person Venmo has deceived, and in quite-true terms, stolen from), is the fact that they provided me (as evident in their ONLY correspondene with me seen above) absolutely NO recourse-no opportunity to provide documentation verifying my story, no opportunity for rebuttal-nothing.

This has bad business practice (to put it VERY kindly) written ALL over it.

Please feel free to contact with me if you have any suggestions, or if I can be of any assistance in a class-action lawsuit or anything of the sort. Thank you for taking the time to read. Companies and practices like this absolutely need to be stopped, as it is no one but the poor consumer that ultimately loses out.

  • May 27, 2016

I used this app once to pay my someone $250. I thought it went through but a few days letter I get an email that my account is frozen and I have to send in all these documents. I did not want to send copies of all my personal information to a company I didn't really know so I told them I didn't feel comfortable sending in my information and to just reverse the transacion. In their "my account is frozen email they even state they'd reverse the transaction in 2 weeks if I didn't supply the documents. Neither my repeated request or emails nor the "2 weeks" has gotten my money back. It's been a month and I'm still fighting to get my money!

  • Dec 16, 2015

On December 3, 2015, I paid my friend $500. The money left my bank Dec 4th and has not been put in the payee's account as of yet. I wrote the support team Dec 7, got a response the next day saying someone had reviewed my account and that my case will require attention from a different team and this person will forward the case.

On Dec 10, I had not heard from them, so I wrote asking for an answer. No response. I've since written Dec 11, 14, and 15 with no response. This was all using the iPhone app.

Today I wrote an email to [email protected] I got this canned response:

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