Rented and paid for the "Monterey House" in March, 2016 for a June 9th family reunion. Hank called on May 28th to tell me that he had not gotten a CO for the renovations and we could not come. He agreed to refund us the money within a week and to pay for the airline tickets that we could not change (we had less than a week to find something else for a large group). Three weeks later we are still waiting for the refund and Hank has a different excuse almost daily. This guy is nothing more than a scam artist. He has lots of web sites and has already removed the property from VRBO, now on Trip Adviser. I called the local town offices to let them know what was going on and even they admitted that the description of the property was very exaggerated and they were aware of other situations. I guess I will have to contact an attorney now.
In an attempt to book this property for a summer 2016 family vacation things went South quickly! I received an email that the property was available for our large family on the dates we needed it, a Monday - Friday booking. Perfect! Only some of the pictures were a bit strange, close ups of the hood fan and counter top in the kitchen but no actual kitchen pics, only 4 bedrooms out of 11? When I asked to see more I was told that the owner could not send pics through the site. I then requested them sent to my email, but no response. On the phone with happy "Hank" I was ready with my credit card when he began fast talking and saying that he usually preferred a week long booking, especially during NASCAR week and then like magic, POOF!... the property was gone! Not available after all! When I inquired why not I was bullied and insulted and he insisted he had told me this was a possibility and that the confirming email I received was computer generated and didn't count. "Hank" then suggested another vacation home that "just came on the market". It had one picture of a room with two chairs and did NOT list a pool. "Hank" argued that there was a pool and when I inquired if there were any other pictures of the property he told me to "go elsewhere". I was appalled! I told "Hank" that I would look elsewhere as well as to write a review, he then insulted me again, told me not to threaten him and began calling my cell phone yelling that I was threatening him and that he was available at "insane hours" for me (it was 10:20 p.m. and he had volunteered that he would be available until 11:00 p.m. which I had never requested!) He started slamming me with foul texts and phone calls until I blocked him on my phone. This was a very disturbing encounter and I can only be thankful we did not book with him and find out about his personality defects at a later time. Be very careful, happy "Hank" is not what he appears to be!!!
Vacation Rental Finger Lakes Reviews
Rented and paid for the "Monterey House" in March, 2016 for a June 9th family reunion. Hank called on May 28th to tell me that he had not gotten a CO for the renovations and we could not come. He agreed to refund us the money within a week and to pay for the airline tickets that we could not change (we had less than a week to find something else for a large group). Three weeks later we are still waiting for the refund and Hank has a different excuse almost daily. This guy is nothing more than a scam artist. He has lots of web sites and has already removed the property from VRBO, now on Trip Adviser. I called the local town offices to let them know what was going on and even they admitted that the description of the property was very exaggerated and they were aware of other situations. I guess I will have to contact an attorney now.
In an attempt to book this property for a summer 2016 family vacation things went South quickly! I received an email that the property was available for our large family on the dates we needed it, a Monday - Friday booking. Perfect! Only some of the pictures were a bit strange, close ups of the hood fan and counter top in the kitchen but no actual kitchen pics, only 4 bedrooms out of 11? When I asked to see more I was told that the owner could not send pics through the site. I then requested them sent to my email, but no response. On the phone with happy "Hank" I was ready with my credit card when he began fast talking and saying that he usually preferred a week long booking, especially during NASCAR week and then like magic, POOF!... the property was gone! Not available after all! When I inquired why not I was bullied and insulted and he insisted he had told me this was a possibility and that the confirming email I received was computer generated and didn't count. "Hank" then suggested another vacation home that "just came on the market". It had one picture of a room with two chairs and did NOT list a pool. "Hank" argued that there was a pool and when I inquired if there were any other pictures of the property he told me to "go elsewhere". I was appalled! I told "Hank" that I would look elsewhere as well as to write a review, he then insulted me again, told me not to threaten him and began calling my cell phone yelling that I was threatening him and that he was available at "insane hours" for me (it was 10:20 p.m. and he had volunteered that he would be available until 11:00 p.m. which I had never requested!) He started slamming me with foul texts and phone calls until I blocked him on my phone. This was a very disturbing encounter and I can only be thankful we did not book with him and find out about his personality defects at a later time. Be very careful, happy "Hank" is not what he appears to be!!!