Several months ago, ups triple charged my company for international shipment - with only one of the three successfully delivered. Initially contacted ups customer service - promised that both unfulfilled / wrongful charges (~$114.54 x 2) would be removed. Today, received collection notice Attached) from ups. When i contacted ups by phone, after being redirected to literally six different areas i was informed that the account had been forwarded to third party collections. Based on readily available data online e.G. scamion.com etc., ups engages in this sort of cruel and wrongful conduct on a remarkably regular basis. Accordingly, and thru no fault of their own, businesses and consumers are either paying bills they don't legitimately owe, and / or having their credit damaged by ups. It is sincerely hoped that your powerful entity may prove instrumental in making ups cease and desist from such wrongful misdeeds.
I run a small business just south of Montgomery, Al. Up until about a month ago, I got delivery from UPS daily, as I order a lot of parts for my business. Now I only get delivery every other day, which is costing me money, as I cannot turn out the repairs as I used to because the parts are being delayed in Montgomery at the UPS location. Now I pay the same for delivery as the folks in the city, but I am not getting the same service. I consider this to be discrimination based on my address. I have two packages that arrived in Montgomery yesterday at 6:12pm. Those packages should have been delivered to me today, but they are sitting at the terminal in Montgomery because they only deliver every other day now. So I have to tell my customers that I cannot complete the repairs on thier equipment becase UPS will not deliver the parts like they used to. This is not right.
My ecomm company spent over 30 million dollars over 10 years shipping with UPS. So it was a real shock when I discovered that they had billed us for packages never picked up by them, shipped or delivered.
Some were test orders we generated to make sure our systems were integrated correctly with UPS - not real orders. Some didn't even have street addresses so there was no way UPS could've delivered a package even if we had given them one (we didn't - these were TEST orders). My ecomm company spent over 30 million dollars over 10 years shipping with UPS. So it was a real shock when I discovered that they had billed us for packages never picked up by them, shipped or delivered.
Some were test orders we generated to make sure our systems were integrated correctly with UPS - not real orders. Some didn't even have street addresses so there was no way UPS could've delivered a package even if we had given them one (we didn't - these were TEST orders). But they still billed us for them.
Others were return labels emailed to customers, but the customers changed their minds, kept the products and never used the return label. But UPS still charged us for them!
So don't trust UPS to be fair with you. Scrutinize every charge on every invoice, and keep detailed records of the things you ship, box weights and sizes, dates picked up, everything. You will need to verify that every dollar they bill you is legitimate. And for labels you generate but don't use, you must file for a "void credit" from UPS or you will get billed for phantom packages.
As a result of this awful experience with UPS, I created a website called keepcompanieshonest.org
Please visit it and JOIN ME in trying to hold companies accountable, and to recommend good companies.
Others were return labels emailed to customers, but the customers changed their minds, kept the products and never used the return label. But UPS still charged us for them!
So don't trust UPS to be fair with you. Scrutinize every charge on every invoice, and keep detailed records of the things you ship, box weights and sizes, dates picked up, everything. You will need to verify that every dollar they bill you is legitimate. And for labels you generate but don't use, you must file for a "void credit" from UPS or you will get billed for phantom packages.
As a result of this awful experience with UPS, I created a website called keepcompanieshonest.org
Please visit it and JOIN ME in trying to hold companies accountable, and to recommend good companies.
55/31/23 mailed 3 boxes of heirloom China to family member. Recieved boxes w/ China BROKEN!! From 6/1/23-6/22/23 unable to report claims of broken items. Encountered Bogus VM's to file claims,webite(online.upscapital.com/tccp)was VERY dificult to register claim about damaged goods. Attempted to meet w/ Manager,1st time gave info to me that I already knew,2nd time was NO show, 3rd time refused to give saisfactio about insurance claim(s) and refusing refund for mail service.
UPS claim they made an attempted delivery in which they did not (because I am home all day and I cannot get any information on my package so. I believe the driver must have stolen it because I never received it and nobody will direct me on what happened to my Package? That they claimed they delivered and which they did not because I am home all day. You call UPS nobody answered the phone and the machine is as useless as t**s on a bull.....I will never use UPS again.
For example, if you call them three days in advance of a delivery and ask that the delivery be held at a UPS Store for pickup, they will do so; but then they will push the delivery forward (into the future) by at least one day.
This company confirms an approximate delivery date in tracking but will take any and every opportunity to deliver late.
Quinton Johnson and Christa Pickens are unable to deliver items sent through U.P.S. without placing blue Sticky Notes advertising Side Hustles saying they purchase items that are not for sale. If I had items for sale, I use ebay, and not harrass people and despearate for them to "Try My Product" as Video Professor did. Even Video Professor does not harass people ... He uses Televisoin instead.
I do not use FOR SALE signs. What they were asking for is not even For Sale. I do not have any FOR SALE signs on any of my property. What I do have is NO TRESPASSING, PRIVATE PROPERTY, and NO SOLCITING signs instead. They clearly violated these orders and tampered with my Property and left the Message about their Side Hustles.
Simply deliver the items you are assigned to. ... U.P.S. ... Be sure to instruct your Delivery Drivers that THEY AND ALL AFFILIATED WITH THEM are to not harrass Customers with any type of Advertisements.
We shipped 2 boxes going from CT to FL. Over 2 months ago. 1 made it the other didn’t & showed it making it to Jacksonville. We have gone thru the claims process and have spent countless hours speaking to overseas customer service reps etc. The package cost $135 to ship and had approx $2000 in clothing inside.
The shipper at the UPS store also got involved in the process to no avail so far. The reps just read a script and won’t escalate to supervisor. I believe the only recourse at this point is small claims court since we are going on 3 months. This has been a nightmare and UPS seems to be able to steal or lose your stuff and literally do nothing about it.
Going to try to call their corporate office since we’ve only been able to talk to people in a call center in India that are no help whatsoever.
This was mailed to a veteran friend in To doraville, Ga and they claimed it got there but they could not find the package we believe some one in that office stole this package because it had on it playstation this has been missing since dec 15,2021 and they refuse to pay back the $1072.00 dollars.
All they kept on saying is it's under investigation but you can't even talk to there main office. The calls don't go through. I went there office and met another man said the same things happend to him, and it took 2 years before he got any result.
This company is ripping off customers and no one is doing nothing about I will never never use that company again see if you can do something to help.
I got my first mailbox at UPS Store #6778 back on 10/6/17 (I can still provide my original receipt if requested). And I loved it. It was an absolutely great service and I never had a complaint.
This changed around June of this year. New owners, one of which is Jesse Wang, took over unannounced. Shortly after, I got a notice in my mailbox for a $15 “overflow” fee and if I wanted my mail I’d have to bring this to the counter. I had no idea what this was so when I brought it over, they told me a large envelope didn’t fit in my mailbox and that if I wanted my mail I’d have to sign an addendum. If they did they’d waive the $15 fee as a one-time exception.
I informed them that the previous employees would just fold the large envelopes in a U-shape so they’d fit before and there was no need for this. I’ve also since learned that they can’t withhold my USPS mail for any reason like they did here. Finally, I’ve also been informed since that this represented contract fraud because they knowingly misrepresented the facts by telling me I had to sign the addendum because it was UPS Store policy (afterwards I called 4 other stores in the area and none of them were charging these fees).
Not knowing my rights, things were still relatively quiet until 9/27/21 when I ordered a tent from Amazon for a camping trip I was going on. It was delivered and I went to pick it up within 5 hours of them receiving it. Lo and behold I had another notice in my mailbox for a $10 fee for an “oversized” item. I had no idea what this was referring to, so when I brought it to the counter they said any box over 2’ receives an extra charge. When I told them I’d pursue this legally the lady said that was fine so I paid it then left with my package. After I opened it, I realized Amazon had sent me the wrong item. So I was charged over something that wasn’t my fault. When I got home I wrote UPS Store #6778 a negative Yelp review.
The next day, Jesse W. (the store owner) wrote me an e-mail telling me the review was slander and driving customers away. He also requested I remove it and told me it won’t be tolerated. I responded that I would not be removing it because it wasn’t slander then explained how everything in it was true. The day after that I received a mailbox termination notice e-mail because of my disruptive behavior and that all my mail would be marked “Return to Sender.” When I asked what my disruptive behavior consisted of Jesse responded that it was my negative Yelp review.
Not knowing how to resolve this and panicking because I had a package worth more than $1,000 sent to me from Peru on 9/27/21 which couldn’t be redirected, I filed complaints with the FTC, Los Angeles County Department of Business and Consumer Affairs, the California Attorney General Public Inquiry Unit, Better Business Bureau and Los Angeles District Attorney’s consumer complaints office.
It wasn’t until that Saturday when someone suggested I file a complaint with The UPS Store’s corporate headquarters customer relations department which I did (both by phone and e-mail). On 10/7/21, I spoke with Paige Basar who said that the owner understood he couldn’t mark my USPS mail as Return to Sender and he had to hold on to it for forwarding purposes for 6 months. She also explicitly told him that I had an expensive package sent by SerPost from Peru which was going to switch to USPS once it entered the U.S. Jesse said he understood and agreed.
Paige told me that the store owner said I had been causing scenes in the store but I told her that wasn’t true. If it was, I would’ve received something indicating so either verbally or in writing, that the store had cameras and they could check the footage and that if I really was they would’ve terminated my contract then since they ultimately did so for much less. She said she agreed and that she didn’t believe him. Paige also informed me that this store already had multiple complaints against it in just the few months the new owner took over which is more than it had in the years the previous owner was in charge so she was going to notify the area manager. She also refunded me for most of the remaining time on my contract.
On Tuesday, June 8, 2021, my daughter visited the UPS Store #5919 (7870 Tidewater Drive, Ste. 206, Norfolk, VA 23505) to return a jean jacket to Amazon for me. Unfortunately, she mistakenly handed an Old Navy bag, full of shorts and shirts (around $98), for my husband for Father's Day to the rep thinking it was the jacket.
Regardless, we realized the mistake and immediately contacted the store on the morning of June 12. We spoke to Carletha and the assistant manager, Alexis. Carletha clearly remembered the Old Navy bag of clothes, also siting that she saw Old Navy cash in the bag (because she had worked there before), and thought it was odd that the bag of Old Navy clothes was being returned to Amazon. Carletha also stated that the bag was boxed separately with its own label and mailed back to Amazon the night before, on Friday, June 11.
We quickly called UPS and Amazon and had the package rerouted back to us. Unfortunately, there has been no additional tracking or updates on this package. We have not received the package back. We have called Amazon and UPS more than 20 times respectively. UPS stated they would investigate, but they have not been able to provide any clear information about what happened to the package.
Amazon finally stated on July 25, 2021, that this error lies completely with UPS. The package has disappeared and has not arrived at their warehouse...period. They cannot take responsibility for the package or return it because there is absolutely no tracking information from UPS stating the package was delivered to them. If the package was delivered to Amazon, they said they would send an email to us stating that we would not receive a refund because the incorrect merchandise was returned (the Old Navy bag). Also, Amazon stated the notes on the package would have had us contacted, and the package returned to us.
Update - 11/2021:
UPS requested that two times that I email them my purchase receipt—I did twice.
Amazon and I have called claims several times and has been give the run-around each time.
On Tuesday, June 8, 2021, my daughter visited the UPS Store #5919 (7870 Tidewater Drive, Ste. 206, Norfolk, VA 23505) to return a jean jacket to Amazon for me. Unfortunately, she mistakenly handed an Old Navy bag, full of shorts and shirts (around $98), for my husband for Father's Day to the rep thinking it was the jacket.
Regardless, we realized the mistake and immediately contacted the store on the morning of June 12. We spoke to Carletha and the assistant manager, Alexis. Carletha clearly remembered the Old Navy bag of clothes, also siting that she saw Old Navy cash in the bag (because she had worked there before), and thought it was odd that the bag of Old Navy clothes was being returned to Amazon. Carletha also stated that the bag was boxed separately with its own label and mailed back to Amazon the night before, on Friday, June 11.
We quickly called UPS and Amazon and had the package rerouted back to us. Unfortunately, there has been no additional tracking or updates on this package. We have not received the package back. We have called Amazon and UPS more than 20 times respectively. UPS stated they would investigate, but they have not been able to provide any clear information about what happened to the package.
Amazon finally stated on July 25, 2021, that this error lies completely with UPS. The package has disappeared and has not arrived at their warehouse...period. They cannot take responsibility for the package or return it because there is absolutely no tracking information from UPS stating the package was delivered to them. If the package was delivered to Amazon, they said they would send an email to us stating that we would not receive a refund because the incorrect merchandise was returned (the Old Navy bag). Also, Amazon stated the notes on the package would have had us contacted, and the package returned to us.
Update - 11/2021:
UPS requested that two times that I email them my purchase receipt—I did twice.
Amazon and I have called claims several times and has been give the run-around each time.
Warning do not ship with UPS we shipped a barometer with them it was in good shape when it went out the barometer had a crack in the face, sent it to be repaired they were unable to deliver it so it came back to me with no glass or face at all screws missing and it never left UPS possession
On 1/1/2021 I ordered two items from Amazon Smile and they elected to send them by UPS with free delivery. Originally it was to come on 1/7/2021 before 345pm; later on 1/7/2021 it was updated to show delivery estimated between 1145am & 345pm on 1/8/2021. However, that did not happen. I subscribe to their free UPS My Choice Service which is supposed to alert me of every step regarding delivery (e.g. arrival time to a facility, departure time from a facility, delivery time of package). The only alert I received was that it was at the Horsham, PA center at 1159pm 1/7/2021.
I checked the status about 530pm 1/8/2020 and was still showing estimated before 345pm delivery although nothing showing the package moving. I did a web chat with Matthew P. on the web site and he was falsely claiming it said until 9pm on the estimate even though it still showed 345pm. It is still showing that time as of now. I went on Twitter Messenger later on with MR and that person was absolutely useless with information.
I'm on a very fixed income, furloughed without pay since 4/7/2020 due to the pandemic and can ill afford any losses. I need someone to investigate this and deliver this package NOW. Thank you.
I sent a pkg UPS about 3-4 months ago. UPS contacted the recipient and said they destroyed the pkg and had to throw it away. I tried to file a claim, but they kept referring me to the shipping store. I got ripped off! I sent another box, against my better judgement, it was labeled FRAGILE. Apparently, they played football with THIS pkg and it too was DESTROYED. I WILL NEVER SHIP UPS AGAIN, AND IF YOURE SENDING SOMETHING, DONT USE UPS!!!!
I will try to be as detailed and descriptive as possible. The information provided by Ups has caused so much confusion in my building, to the seller in this case, and me as well. I purchased an item from ebay last week via usps. Ups intercepted the package 1z1e222f0306905 (tracking information attached) I contacted the seller about the package not arriving and requesting a refund. The seller replied by stating that the package had arrived Wednesday. I traced the package to ups and their automated system stated that the package was delivered and signed by me. I was irate...I was asking around the building about my package, trying to find out who had signed for it. This went on for a couple hours. Exhausted and stressed out I called ups again and the automated system stated the same. I held the line for customer service. After about 20 minutes a guy came on and I explained everything to him. He stated that the package was held on the truck and that I could go to a pick up point to retrieve it. WHAT??? Why would anyone scan a package as being delivered when the package had never been delivered.
At this point the customer service rep told me that I could pick up the package at a pick up point less than a mile away. Wait for a text message, email, or phone call. I agreed. After about 30 minutes a Ups driver rang my door bell with a package for the owner of my building. I stated "Did I not ask you about a package for me yesterday when I was walking my dog"? Do you recall? He stated that he did but there was another driver on this same route as well. He also stated that my package will be at that same location as the customer service rep stated over the phone. How coincidental huh? It gets better. I never got another call from Ups.
After a couple hours I called back and after another 20-30 minutes I get another rep and explain the whole issue. Reference #1-166-233797413 This rep told me to hold the line for a supervisor. After waiting another 15 minutes a supervisor came on and said that my package will be ready for pick up tomorrow Friday October 30, 2020 in Franklin Park Illinois approximately 14 miles away. I'm DONE....cancel the order. I was told that the cancelled order is in process. I then emailed the seller providing the reference number in this matter and also stating that I am requesting a refund. He/she stated that my add clearly says "I do not accept returns" Wrong response. First of all, I can never return anything I never received. Secondly, your issue should be with the postal service not me.
I ordered the package, it is not my responsibility to deliver it. That's between you and the postal service. I paid you for a package and it is your responsibility to get it to me. However, he should have followed up with the reference number I provided and in this way he would have understood what went on. The tracking information is deceptive and covert. I was here Wednesday. No one ever attempted to deliver anything. And I never signed for anything as their system stated. And if I or anyone signed for anything how do they still have the package??? Unprofessional, incompetent, and unorganized. Thank you for reading ...have a great day.
I live in an upscale apartment complex. I have been waiting for 4 days for UPS to deliver my package. The first day it said out for delivery. I waited all day. At 4:30 I got a text "a required security check has been delayed delivery". Huh?! I called UPS and tried to speak to customer service, but could barely hear her. She asked for my phone number and said someone wil call me in an hour. Well, guess what? No one called. The next day same thing happened. "a required security check has been delayed delivery". So again, I called UPS and same thing. Someone will call you back. I told her that's what they said yesterday. Horrible customer service! Again no one called me back as promised. The next day same thing” a required security check has been delayed delivery".
I have tried in vain to resolve this issue. UPS has really gone downhill as far customer service and delivery service. It's another day of waiting. I'm so frustrated with UPS. All the run around and lies dealing with UPS just to get a package delivered. Lazy drivers and bad customer service is what UPS has become. I have no doubt my package will be labeled undeliverable and sent back.
I have an issue with UPS. They are trying to steal $453.04 from me.
On Monday 08/10/2020 I printed a shipping label online and took an item to UPS Store #3144 and dropped it off. After I returned to work I realized I’d selected the wrong shipping method and that UPS had charged me $453.04 for shipping. After realizing my mistake I called the UPS store and told them not to ship the package. I returned to the UPS store and they said they voided the label and gave it back to me. UPS is now REFUSING to give me a refund, and now the label is showing up as “in transit”. The UPS Store has supplied in writing that the label was never shipped.
I have tried calling UPS but always get routed to the Philippines and they just give me the runaround.
I’ve tried finding a number to speak with someone in the U.S. but such a number does not exist.
Is there anyway you can help. To many it doesn’t sound like much but $453 is a lot of money to me. I’ve filed a complaint with the GA Attorney Generals office as that’s where UPS Headquartered but that could take weeks or even months.
They shipped USPS, handed it to the postman, then charged me for an envelope that they then put into a priority mail envelope which is what I asked for in the first place. Then charged me 2.40 for the envelope inside the priority mail envelope, all because they couldnt pay attention long enough to provide answers to their questions. Never will go there again.
Complaint for the UPS store #2732, at 7750 N Macarthur blvd, suite-120, IRVING-TX-75063
I went to the Ups store on 10/12/2019 to send 1 package to Canada. The store employees do not have any knowledge about what they are doing. They called UPS main line and verified how to process that parcel. The employee of this store (name; Fatima) charge me $54.63 for 1 package of 17.13 lb wt. and she asked me goods value, which I said $100.
Now in Invoice she made mistake and put 25 No of Units instead of 1, so that invoice went to Canada custom along with box, so total value of good changed to $2500 and Canada custom department charge $375.38 for 1 package to my sister. This was wrong. When my sister receives package UPS driver asked to pay $375.38, as she just moved to Canada so she didn’t have much idea about this.
She gave driver credit card information to pay. She didn’t inform me, that she got invoice for this big amount to pay. In February she got the letter from Collection department to collect $375.38 which she owes to UPS, as her credit card didn’t go through. As they are new to Canada, she couldn’t understand what is this and why this happen so I ask her to send me copy of it. After reading that letter, I came to know, that UPS came up with $375.38 custom duty and I was surprised that why they are charging this high custom duty, as total good value is $100?
So I went to the UPS Store from where I shipped the package along with all the original receipt and invoice. As I went there, 2 employees were sitting on the back counter chit chatting, and talking to me from that far why I am here, first denied to help that they don’t know why they charge that much. After I insisted one lady came to register (same employee Fatima, who did mistake) and finally called UPS to find out what happen, so customer care representative from UPS caught the mistake that she made invoice for 25 package instead of 1, that’s why custom duties got charged based on $2500 goods value instead of $100. Now store employee hang up with UPS and gave me one no and told me called there and they will fix it.
Next Day I called UPS customer care multiple times (total I spent more than 10 hrs on phone with UPS and different UPS no for domestic, international, UPS store franchisee ), they were also in hurry to get payment rather than helping me to resolve my problem. So I paid $375.38, and now I am asking them to get the refund for extra custom duties they charge me. So few customer care representative did/t have idea what I am asking, so I tried to call again and see if I get someone who know about this and help me.
So I finally got one lady in UPS customer care, she understood what happen, so she explained me the process that we have to send Corrected invoice to Canada custom along with payment receipt for refund. So now I asked her from where I get corrected invoice? She told me I can go to store who originally made mistake and they can provide me corrected invoice. She forwarded me the invoice form which UPS store needs to fill out and I can send that to Canada custom as corrected invoice.
So Now I had only choice left to go to that store, this store people never answer phone call. I never wanted to go back to the store as they are not willing to help at all and their attitude toward customer is nasty. As I didn’t have any other option left beside that so I went to The UPS store with my wife and kid, after waiting the same lady came, and I told her that we called UPS and they told us you have to give us corrected invoice, rather than looking at anything simply she said, I had called UPS last time when I was there and she do not have to do anything.
So my wife tried to tell her that we spent more than 10 hrs with UPS and Canada custom over the phone for this thing, she literally cut her out (in just 3 words my wife barely said in sentence “we spent 10hrs “ ) and started attacking on her, and threatening her, do not raise your voice… She didn’t even listen to us, and her and other employees started attacking on us that we are disturbing there other customers on next register, they telling us we have to speak slow that next customer can’t listen our conversation.
We even didn’t raise our voice, as we also wanted to get rid of this matter fast and go home. All the employees in the store were torturing us and provoking us to get angry by this kind of behavior. We tried to keep our selves calm, then she said she will call ups again, and she went inside the office and called ups. She didn’t listen to us, what UPS told us how to fix this, that might be helpful while talking to UPS. Her motive was clear not to help us, just give us running around.
We were waiting in the store for our corrected invoice. Now she came outside talking with UPS and UPS told same thing that they have to provide us corrected invoice, now Customer care rep asked her to give email so he can send blank invoice which they can fill and give it to us. So now she is saying she will not give them her personal email to receive form and she do not have access to Store email. So she said, we need to come back tomorrow again.
I already had that blank invoice form, UPS emailed me that, I told her if she want, I can forward her that or I can print it right there and she can fill out so we don’t have to come back. But she is not ready to help or listen anything, even though it’s her mistake… We don’t have time to go there every day. If it would have any genuine reason I don’t mind going back next day, but simply she don’t want to do it. And during all these time, all store employees keep torturing us, constantly saying same thing, do not raise your voice or else we won’t help, anyway nobody was helping. And their employees yelled at us and told us, take your dam paper and get the hell out of here.
Finally, there behavior made us mad, and we both got angry and said, until you give us corrected invoice, we are not going anywhere. All 3 employee were threating us to get out from store, we said no then she said they will call cops, I said yes please call the cops. They called police, police said, you take care of your customers... Still they didn’t help us. Finally when we were leaving I asked her last time, can you fix it please, she said no I am not going to talk to you until police come, and she knew police is not coming. We were customer and we went with our 4 yr old kid, to fix mistake made by them.
None of the business has ever treated us like this in our life. They literally did mental harassment on my family. We are not upset that they made mistake, anyone make mistake, but then when customer come back, its their job to help them and correct it. Not torturing them or harass them… If customer is upset or angry, you can’t just deny that you won’t fix your mistake…..We agreed on whatever they said, talk slowly everything, still you do not help… There motive was not to help. And after all these, when we were leaving the store, all 3 employees were laughing on our back and making fun on our family.
After coming back home, I checked google reviews for this store, they treat their customers like this only, each reviewer wrote about nasty attitude of these store employees. There are few five star reviews those are fake, where owner responded to only five star reviews. We need our corrected invoice so we can get refund, but I am not going back to that store again in my life. This is mental harassment and their license should be revoked.
Appropriate department needs to do undercover inspection to find out truth about this store employee behavior toward customers. We tried to call UPS for their franchise store complains but we really didn’t find where we can complain. This is such a bad business in nice neighborhood.
UPS lied all day. Every conversation agreed to deliver as they had not been to my home. Neighbors camera to confirm.
Wasted my entire day as has to be signed. Missed work will miss again as they did not deliver. The lies by phone and in writing shoul not be allowed. They are ripping people off
UPS is the worst. They pretend to have the MyChoice so you can get your packages without having them stolen. So I jumped thru all those hoops but they have ignored my choices. Two out of my last 3 deliveries have been left on the curb to be stolen instead of being put on the patio, which was my instructions to them. Putting on the patio would take them NO longer than putting on the curb.
From now on I will instruct that all deliveries be done by ANYONE BUT UPS.
There needs to be a class-action law suit against the fraudulent UPS.
On December 27th 2019 I had an unusual business type laptop High tech from Dell that I sent to my business partner in Orlando Florida which was to arrive on January 3rd 2020 which they lied about that date too.
They ststed that they were doing an 8 day investigation and get back to us in regards to the location of the laptop after we called them to complain about it. It's past the time frame & the last person to see the laptop was the driver so in my eyes the driver & the warehouse he took it to should be held accountable for the loss of it.
I am tired of big corporations taking advantage of us smaller people & I am fighting this one until I get results and a FEW people are fired for this cause it's not just me it's everybody like me & they're no longer getting away with it...
Warning to all Amazon and ebay sellers, Do NOT use UPS as a shipping service! When your package is damaged, you will NOT receive any insurance claim money. One law firm, that represents UPS customers, states that UPS has a policy to deny all claims.
Furthermore, if you sell and ship anything to anyone, and they change their mind, or even damage the item, and/or return it to you, or if it is damaged by UPS (very common), you will not get any insurance claim.
Example in case: I sold item to customer, customer changed mind, brought to UPS store, which put item in box with NO protection. Item arrived damaged, I filed a claim, UPS paid the store that damaged/neglected the package, causing it's damage, and also paid the customer that returned it. NOTHING was paid to me, who paid for the item, owned the item, and filed the claim.
Great way for Buyers on ebay and Amazon to STEAL from sellers of ebay and Amazon. How?, buy any item of value, damage product, return to seller via UPS, then either party can file a claim, and the customer who returned the item they broke gets a PAY CHECK!!! FREE MONEY!!!
UPS has a strick policy to pay the person returning the item, NOT the actual owner or seller. The seller will NEVER get paid for damages. The buyer who damaged and returned your item will get paid if anyone ever does. I made numerous phone calls with ZERO progess. UPS will not even provide any information about the claim, even though I filed the claim. They won't even give me their name nor address. It's a BIG SCAM and coverup. AVOID UPS, they are thieves!!!
Mr. Rico, (a habitual liar, who refuses to give his last name, possibly he is a criminal), works at the UPS Store in Little Rock, AR, and threw my computer in a box, NO packing at all, NO padding at all, so the computer was broken when it arrived.
I filed a claim, which Mr. Rico said I would get paid on. I contacted him and other staff at the store numerous times because the claim was taking over one month. Rico, and the other staff, assured me that my check was in the mail.
After over six weeks of calling, Rico finally told me that the claim was paid (check sent to that UPS store), but he was not going to send me the claim check that was promised to me, I guess he, or the store, kept it for themselves. I later read that this is 'the UPS way', that they never pay out on claims so they profit more.
A law firm also told me that UPS has new law suits filed against them every week because of claims they will not pay. I will NEVER give another penney to these careless, lying, thieves. The entire UPS company lied to me about my package and my claim, and Rico continued the string of lies.
UPS, Rico, and their employees are the scum of the Earth! DO NOT USE UPS or UPS STORES. They WILL damage your property and will NOT pay you a claim. They waste your time with their lies, and steal your money. They are CROOKS!!!!!
Hello name is Lazaro. On November 13, the UPS company picked up some packages in my house, these packages with a value each of more than 900 dollars, since these packages were used phones.
When the UPS driver picked up the packages He asked myself on several occasions what I had in the packages, now UPS, refuses to return the packages to me or pay for them. The UPS driver took my UPS packages.
ABSOLUTELY HORRIBLE EXPERIENCE BETHESDA UPS STORE # 0100 . 4938 HAMPDEN LANE I highly suggest staying as far away from this store as possible. You are better off going to Staples down the street, anywhere but here.
Very RUDE nasty people here. STAY AWAY. The manager appeared to be on dope or under the influence of something and threatened me. HE was using foul language and appeared that he could get violent. The coward refused to tell me his name.
I reported his behavior to Jeong Kim the owner, she did not seem concerned at all. After all you have to find a pretty lowlife sap to do that position in a UPS store. I went into check my mail after renting a PO Box there for seven years and it turned out they issued it to somebody else?
I inquired as to why my box key did not work, to the so-called manager that appeared strung out on something, said I'm going to call the police? Call the police on someone that's renting a box from you for seven years? I was just there weeks ago and the key worked fine.
He claims that the bill was not paid , no one in our business was ever notified that the bill was due or past due, after paying for seven years you would think they would try to contact us. They have three phone numbers for us three emails and two personal home addresses and they did not contact us at all.
We did go in on the October 29th and talked to another employee who said we were paid up until December 2019 now they say he gave us false information. Their lease contract says they must notify in writing of a past due bill or termination of contract they could not produce anything or any record of ever trying to contact us.
Jeong Kim is The owner and she is hiding behind this strung out looking manager, she will not meet me to discuss the issue. I have contacted UPS store corporate , better business Bureau, United States postal inspector (they refuse to forward my mail even though it's the law) .
I'm filing a lawsuit next week to finally sock it to this crooked operation. Read their reviews overwhelming they are ripping people off and providing mediocre service and plenty of bad attitudes. Also never rent a PO Box from a UPS store because you can never forward the mail if you decide to leave there.
This is a warning and I learned the hard way, I live in the Bethesda area and I have never been treated so badly by any business so spread the word the best way to get back at this business is to cost them $$$$$. If I could have left them negative stars I would have, you have been warned.
My passport was picked up by UPS yesterday with delivery scheduled for today at noon. It still states noon. So for more than 24-hours, UPS has been lying to me and as a direct result of this lie i made no alternate plan and am going to lose the cost of my flight while also having to book a new one.
Your customer care (bull to care) has admitted that chances are 100% that it didn't leave and I'll have to wait until the next business day. Meaning a shocking loss and no one can give me anything but platitudes. If UPS had at any stage stopped lying yesterday I would have had recourse to change my options and go for a more reliable service but as a direct result of their choices I am in a great deal of trouble.
The response of customer care is to say they can refund the cost of delivery. That is not the point of this issue. I need my flight refunded. I need someone to stop telling me the same thing. Manager pzb1wxf says UPS will not pay for "consequential" damages despite admitting that keeping me in the dark makes them absolutely responsible for this.
New manager Aaron Alexander does not know what he is doing, lady there is rude somethimes and check all packages in the past packages have been missing and past employees have stolen credit cards and used them they have a high turn over of employees be careful if identity or credit card theft.
Paid 20 bucks for ups to overnight a package four days latter no package they refuse to refund my money claim it got lost the can not even find there way out of a brown papper bag will never use them again worse company to ship i will use fedex a much better and cheaper service they rule called ups many times they will not pay me do not use them at all cost thank you
Had 6 pallets was supposed to be delivered on 10/31/18 showed online pallets are in Richmond, Va I thought well maybe they didn't get scanned out because I'm only 3 hours away. I call terminal they tell me oh we didn't have enough freight for a full truck load so will go the next night I was like ok a Friday delivery will be fine. Checked Friday morning still in Richmond I call back was told they were on a trailer headed my way. 3 hours later nothing I call back this time told me on Wednesday night someone pulled the trailer my stuff was in away from dock and they can't find the trailer. It was in the yard the whole time. Friday evening get told oh your 3 hours away we don't have a driver ot will be Monday. I paid for hot delivery and nothing. Told them i want my money back. Also I called the terminal 2 times to to talk to terminal manager she wouldn't talk to me keep saying someone would call me. Never use ups freight again
The tracking said the package just arrived at the hub Friday afternoon, so I called and had the package held for pickup on Saturday because I was going out of town Monday and the UPS customer service agent told me "no problem sir, it will be ready for pickup on Saturday" LAUGHABLE statement. I drive 20 miles to the UPS hub and the package had been loaded on a delivery truck Friday evening for Monday delivery and they wouldn't give it to me!! 40 miles round trip!!! And of course, I'm not home Monday so the package is going to sit on my porch overnight! THANK A LOT UPS!! WORST SHIPPING COMPANY ON THE PLANET!!
I have a UPS account that I use to ship live aquarium fish throughout the USA.
Recently they destroyed a package during transit and never delivered it to my customer. I paid extra for the insuranc eof the package.
When I filed a claim with them they denied the claim because they said they do not ensure perishable items and they still expect me to pay for the shipping of the item even though they never delivered it to my customer!
UPS is HORRIBLE!! I can't wait until AMAZON puts them out of business. I'm using Fedex from now on! All UPS employees are disgruntled and mistreat all the packages!
I use UPS often enough, but will do everything I can to avoid this company in the future. Especially the San Bruno distribution center is totally incompetent.
I had a my packages redirected to a local access point. This store stopped being an access point while my package was on the way. So I put a different access point into "UPS my choice". I got the error message that UPS had contacted me (not true, they always write this and never do it) and that my package could not be located and would be redirected on Friday. The central distribution center is closed for business on the week-end. On Monday I sent them an email and talked to an agent on the phone (good, since it is now Thursday and my email has not been answered yet). The agent told me that my package would be delivered to my home address. Since the package status on UPS my choice had not changed, I talked to three more agents on the phone that day who assured my that my package would be delivered to my home on Wednesday. Last was Eric PZB6EXM. I had a long day and already evening plans so I believed them. On Wednesday I called again and my package had been returned to the Sender.
So:
- UPS closed the access point on short notice
- UPS did not make a single delivery attempt to my home or to an access point
- UPS were unable to react to the change by delivering the package to my home or to the other access point I specified.
- UPS wrote untruthfully on n"my choice" that they had contacted me several times. This pretends that they performed a service that they did not do
- I talked to four agents on the phone who assured me that my package would be delivered to my home and it was returned to the sender anyway.
- When I tried to talk to a supervisor I was sent to wait in an endless loop
I took fragile item to UPS. I paid for shipment and insurance for value 200.00 UPS packed and shipped Lenox eagle figurine.
Customer received figurine - unwrapped and took pictures, then returned box to me requesting refund for broken figurine.
I took the package to same UPS store #4376, who denied claim stating the customer should have taken package to UPS and filed claim. UPS currently has the box and figurine. This is so wrong for so many reasons. If I purchase an item and it is damaged or incorrect, I return it. Simple as that.
I now understand after several hours researching, UPS always denies claims of damaged goods. Isn't there some way to protect customers? Why offer addition 'insurance' if they will not honor?
my complaint is for the entire ups company. my shipment from ca, shipped by ups with expedited services with tracking no. 1ZY85E806790809749, was to be delivered on 2nd jan 18, it still hasnt been delivered till now citing issues like holiday in india, incorrect address . well in the same address ups delivered two of my shipment back in oct 17, and regarding holiday, in india offices are open even on 1st jan so no holiday here. i tried contacting ups on call, email, facebook, but still the problem is not resolved.
Every time I order merchandise, UPS doesn't follow the address label on the package and delivers it to Safford instead of Willcox. They need to learn how to read proper English and deliver it to the manufacturer's labeled address. Out of 17 packages ordered? they lost 9 of them.
Every time I order merchandise, UPS doesn't follow the address label on the package and delivers it to Safford instead of Willcox. They need to learn how to read proper English and deliver it to the manufacturer's labeled address. Out of 17 packages ordered? they lost 9 of them.
I am as frustrated as I have been in a long time. Your Customer Service is absolutely horrible!!! I have called 3 times and talked with 5 different people including a supervisor. Each person had something different to say, either adding or subtracting information from the previous person. The only American I actually spoke with was a delivery person who couldn't help me because I hadn't been given a quote or paid for it. Customer Service Representative #2 connected me with him. Which Customer Service informed could not be done.
I am pretty sure this will do no good at all but I wanted to try. Rest assured I will never ship anything UPS and if I had the option f not having UPS deliveries from others I would do that as well. I will also be looking for every website I possibly can to tell anyone who wants to listen to not use UPS.
My husband and I vacationed in Georgia and South Carolina for our 14th wedding anniversary. We purchased several items that would not be permitted to take with us on the plane ride back to Las Vegas, so we decided to ship the items to us from UPS Store #6518 in Jonesboro, Georgia on October 10, 2017. There were two packages that we shipped. Ultimately, one package arrived, and one package did not. The package that did not arrive made it all the way to Doraville, Georgia, where it was damaged, re-packaged, and sent back to the UPS Store #6518 in Jonesboro on October 11, 2017.
As I stated previously, we were vacationing, and did not have any family or any way to physically return to the store to address this issue in person. I explained this to the agent who took our information and payment to ship the items to Las Vegas. However, the package sat in the store for the following week. Neither the store #6518 nor UPS Corporate once attempted to contact us to resolve the damaged items, or to attempt to resolve the undamaged package sitting in their store.
I made multiple calls throughout the following days, and sent emails to the store, all went unanswered. There was one day that I made approximately 56 calls to the store - all unanswered, and some calls were even intentionally disconnected by the store. Frustrated by the lack of response, I contact UPS Corporate. The individuals that I spoke to in their call center were polite, and really tried their best to assist in getting the package resent to me in Las Vegas. However, they were unable to assist.
They directed me to their claims department to try to address the damage. When I finally got in touch with the claims department, they were rude. They told me that I wasn't the customer - the store #6518 was! They are going to pay the Store #6518 for the items that I purchased, and they charged me to ship! I continually advised them that I do not live in Georgia, and that I cannot simply go down to the store to complete the paperwork to obtain compensation for the damaged items, nor could I physically retrieve the undamaged items. No one cared, not even in the Corporate office.
I had to contact the Jonesboro Police Department to file a claim for theft before anyone started to respond to my issue. The store #6518 finally answered their phone, and advised that they would 1) resend the undamaged items to Las Vegas and 2) file a claim with UPS Corporate and have me be the customer and get the check. It is completely ridiculous that I had to even go to such lengths just to get a response. Unfortunately, the store failed yet again to do as promised.
They refused the package 3x instead of proactively taking steps to insure that the package would arrive in Las Vegas as originally addressed. They refused to give me a claim number for the damaged items. UPS Corporate got involved. I spoke to Mr. Alejandro Gallegos. He sounds like a punk millenial who's gay and entitled, and treated me like he just couldn't be bothered with my issue. He never once sincerely apologized, and was completely derisive, dismissive, and actually told me at one point to email him because it was his "off the phone time to deal with priority customers".
I have never in my life been treated so poorly - and by a CORPORATE OFFICE NO LESS! Mr. Gallegos promised me several times that the balance of my undamaged items would be resent to me. He further stated that I could email him a description and proof of payment for the damaged items, and he would work on getting me compensation. Unfortunately, he also failed to do as promised. By now, it is nearly a month since I shipped my items.
According to the tracking information available on the website, the package was delivered to someone named Williams on a dock in Kansas City, MO. How did my package get there, and who is Williams? Why is UPS delivering my stuff to someone other than me??? I called back and demanded to speak to Mr. Gallegos's supervisor. After being placed on hold in excess of 15 minutes, Travis, who identified himself as a supervisor, got on the phone. He was just as bad. He straight up laughed at me, and sounded like he was extremely high.
I assume I was left on hold during those 15 minutes so that he could smoke it up. He also refused to resolve my issue, instead informing me that the place in Kansas City was a corporate warehouse where packages go as a lost & found. Lost and found, really??? It's not lost! You clearly have a way of tracking the package, and I had given my address to UPS so many times I lost count. Everyone I talked to promised me that they would send the package to me in Las Vegas.
There is clearly something wrong with their system. Travis again promised me that UPS would pick up my package that day, and give me a call when it was in hand. Guess what - Travis also failed to do as promised. I call and email the corporate office when I got no call from them. No answer until two days later - they have "lost" my package. I called and spoke to a customer service supervisor, who advised me that UPS decided to dispose of my package as it was unclaimed. Now, I have no keepsakes from my anniversary vacation, and no compensation because UPS refuses to acknowledge that I am the customer.
Instead, they are issuing a check to compensate the Store #6518. I hope Mr. Williams in Kansas City enjoys the undamaged items that I paid for. I hope that the Store #6518 enjoys the free funds that they will recieve from UPS Corporate for my loss. UPS has forever lost my business.
UPS charged me $400 for small packages that could have been delivered usps for $40 easily. I had them shipped at a place the ups truck always runs and the ups just decides they can charge me $100 for 4 package without even asking what price I wanted to ship them at which would have been the lowest. Don't ship ups without shipping online. They will overcharge you and assume you can afford that much. The customer service didn't do anything and wasn't really friendly either.
Used a few times in prev. years. Used again in September of this year - it didn't work - packaged delivered as previously indicated, were NOT delayed and delivered on the date I requested. Called to complain...after 50 minutes and finally a supervisor, I was virtually told.."sorry, too bad". I cancelled my upcoming renewal. Be wary - this doesn't work.
I apologize upfront as this will be a long read. This all started in the beginning of June 2017. I had listed an item on Ebay for a good friend. This item happened to be a NOS vintage chevrolet tailgate 1966-1968. This item was in very very good condition. (NO DENTS, DINGS ,ETC)This item was sold, and the lucky man who won it lived in California. We live in southern Wisconsin. After the tailgate was paid for, we packaged the item well, and knowing the weight we took it to the UPS store of Janesville, WI. They verified that the item was packed well, and would be safe to ship. Now knowing the item was a very hard to find item, making it hard to replace, we opted to up the insurance.
The tailgate was sent out to California, where as only a few days the man received it very upset. He stated he re read the listing the make sure there were no flaws (Dents, Dings, Scratches, ETC) He stated that it was now usless to him as it would require so much work, and cost him a lot more money. I was very unhappy with the shipping service from UPS, but I kindly told the man, I would refund his shipping first to have it sent back, and the rest would be refunded at the time it was in my possession. He stated he marked all the major damge ith blue painters tape.
Indeed when I got the item back, there were so many dents and scratches, there were even more that wernt marked with the tape. So not only did the item get badly damed on the way to him, but was even more so when it came back to me. I quickly noified UPS of what happened, and the first thing they say "is why is it back with you, he should've taken it himself to a UPS location" I have never had this happen before, and all I wanted to do was make this buyer happy. It was clearly not something he was interesed in helping me with. Because it was my listing, I figured I would take care of it.
I talked with both UPS and the store it was shipped from. The store claimed that they are not UPS just subcontracted from them. They started off as being somewhat helpful. I was told to have before and after pictures, all the original packaging, filled out a claim form. Ups store did contact me as they contacted UPS directly, they stated a claim agent would come out to access the damage done. That never happened. No one showed. I called back, and everyone at the store acted like they knew nothing. Finally a driver shows up and says he was told to pick the tailgate up and take it to the UPS claims center here in Wisconsin, and in a few days it would come back to us.
Well, a week goes by, we heard nothing. I received an email from the man that won the auction. He asked "why did you refuse pick-up on the tailgate?" I had no idea what he was trying to say, as in my head it was here in Wisconsin at the claims center. I stated "I didnt refuse." He said "Well its back here in California and they want me to pick it up." I at this point was furious, called the UPS store, and asked them what was going on? NO ONE THERE KNEW IT WAS SHIPPED....AGAIN!
They had no right to re send it, at this point they have stolen it. They didnt take it to where theywere supposed to. And now it was back in his possession. At this point the buyer was a little pissed, because this was no longer his problem, i told him to do what ever UPS asked. He had to resend photos, claims etc. Weekly I would check in with both UPS and the UPS store. Everyone would tell me they would call me back, and hopefully have answers. That was never the case. They have been stringing us along.
The only times they called back was to say that the muliple claims we tried to persue were denied, even though we had this insured. I finally talked to the buyer from California (end of August 2017) He was told by UPS to put the tailgate by his door and it would get picked up. He stated that the tailgate was there for about a month, then one day it wasnt. I had contacted UPS again, and this time they stated all cases had been closed for this, and that tracking number could not be found. They hung up on me, and were not friendly at all.
So now the item is missing.... UPS is refusing to pay, all I wanted was the tailgate back (It wasn't even mine) or at least have been paid back ( Ihad insurance). I have had to pay the guy who won it back, and I had the pay our friend for the tailgate. I have lost bigtime in this. I no longer trust this company. They are the WORST at shipping, and the WORST in there customer service.
We have since called the police to report it stolen, there is a report out for this incident. I am contiplating taking them to small claims court, but just affraid the layer fees would rack up. All i can say is that this company are crooks, liars, and they have taken so much time out my life, and all for nothing but to be aggrivated.
2 messups in a row by UPS. Both happened the last week of August.
A customer contacted us saying they returned merchandise via UPS but they could not deliver because the driver said we moved. We've been at the same address 2 years so I called UPS, they had me verify the addres, it was correct. They said they will attempt delivery the next day. The following day same thing and the day after that as well. Each time was over 30 minutes on the phone with them. At the end, the last day they said they will deliver again it turned out they sent the package back to the sender. The customer had to resend using a different carrier that starts with F.
That same week we sent a package to NY using UPS. The customer emailed saying UPS didn't deliver and sent the package back to us. We did not get it so I called again. 40 minutes later it turns out that the package was sent back to Los Angeles but their finance department confiscated it because they say we have past due invoices. We don't owe them anything but even if we did, that is no way to conduct business.
My advice, find a different company to handle your shipping.
According to the UPS tracking website, my package never left the store. Several times times the store manager promised to show the store footage to me and each time they broke their promise. Even after filing a police report, which according to them was what I needed in order to view the footage, they still did not. The UPS store lied to me and it is very likely that they stole my package.
I received an email saying that an important package had been delivered to my house and left by the front door. But I was doing some front yard work at the time of the supposed delivery. The package was not delivered. I contacted UPS and told them the story. Later, the UPS driver came to my house and insisted he had left the package by my front door. I knew he was lying to my face. Later we saw that the package appeared by our front door. I theorized that the package had been left at some other house and a nice neighbor had brought it to my house. So I emailed the neighbors in our informal homeowners group explaining what had happened and asking the good neighbor to let me know if, indeed, that was what happened and, if so, what their address was. The next morning I found the email telling which neighbor had brought the package many hour after the supposed delivery to my house to our house. I called the UPS supervisor and let her know that the UPS driver had blatantly lied to me and probably to her.
This was the first time and the LAST time I ever walk into this UPS store. I was assisted by a Sam, his ID said Owner so apparently if the workers are rude I know where it came from. I called and spoke to him and asked about fingerprints being done there, he explained how to go about it and I thought ok great ready to go. I came in 7 minutes after my scheduled time. When I walked in I mentioned I was a little late to which he goes uh oh, I hope that doesn't mean you're late for work. I was like oh no I'm free today and he said no I meant going to work in general-hope that you don't make it a habit to be late.
First of all inappropriate-like who are you? I smiled and said no I'm never late to work. So two patrons walk in and he proceeds to help her concludes and then asks the gentleman may I help you? I then interjected, you don't have anyone else working here? He laughs and says no, why? I said bc I was first. He proceeds to stop himself and says you're right. But that wasn't enough of a response for him so he goes-your procedure takes longer so I generally help others first and besides you were late for your appointment. This is when I hit full fledged anger, oh and they were there to be helped at their appointment time?
He was such a jerk and there's more to this story involving me telling him to not yell at me. All I know is that my prints better go through or I will be walking back into his store. I'm also going to see how else I can report his treatment. I hope he's reading this-if you woke up this morning with the hope of providing poor customer service and making sure a patron never sets foot in your little store-he succeeded! There was no reason to speak to someone coming into your business like that. I really dont want to think that it was racial, because the two people he helped were caucasian and I am Hispanic, but why else would he be so nasty?
His store is located at 1969 S Alafaya Trail Orlando, Fl 32828.
Buyer beware: if you use this UPS store for mailbox rentals and close your box, your mail may be thrown in the trash. They said they would return to sender, but business necer received returned mail. If you forget to pay your bill, they will automatically close your box without notification and will not let you pay to keep the box. The employees would not make arrangements with me to hold my mail for me to pick up until most of my senders were notified.
I completed orientation with a popular parcel service company, with the promise to make money for the peak season, ending Decimeber 31st. Upon completion of orientation I was told I would recieve two hours of pay at a pay rate of $15.00. The following week, I received a call from the UPS packsage center on 11-14-2016 informing me to go to the Rathmell location to pick up my uniform. I was contacted again the following day and instructed to meet a driver near the Whitehall area. I continued to work for four days total.
Payday was to fall on 11-25-2016. I contacted human resources in order to find out how to retrieve my check. At that time I was informed that I would not receive a check because I am not a UPS employee. This statement perplexed me, since I was contacted by the firm and told where to meet the drivers. I patiently waited for HR representatives to resolve this matter. I was contacted and informed that my background check would be completed by 12-01-2016. I contacted the company on the 7th, and the representive relayed that I was misinformed.
I have not received any further correspondence on the matter. I feel as if UPS has not accounted for the fact that I was depending on that money to pay bills. The job is laborious and warrants a comparable pay in order to incentivize potential employees. The company has expressed an extreme negligence to me and society as a whole. The firm contends that I cannot be paid because I am not an employee pending a background check. UPS has used me for free labor on the premise that they erroneously deployed me. Society has been wronged due to the fact that the company sent me out to the homes of citizens without knowing if I am fit to be in the position.
United Parcel Service Reviews
Several months ago, ups triple charged my company for international shipment - with only one of the three successfully delivered. Initially contacted ups customer service - promised that both unfulfilled / wrongful charges (~$114.54 x 2) would be removed. Today, received collection notice Attached) from ups. When i contacted ups by phone, after being redirected to literally six different areas i was informed that the account had been forwarded to third party collections. Based on readily available data online e.G. scamion.com etc., ups engages in this sort of cruel and wrongful conduct on a remarkably regular basis. Accordingly, and thru no fault of their own, businesses and consumers are either paying bills they don't legitimately owe, and / or having their credit damaged by ups. It is sincerely hoped that your powerful entity may prove instrumental in making ups cease and desist from such wrongful misdeeds.
I run a small business just south of Montgomery, Al. Up until about a month ago, I got delivery from UPS daily, as I order a lot of parts for my business. Now I only get delivery every other day, which is costing me money, as I cannot turn out the repairs as I used to because the parts are being delayed in Montgomery at the UPS location. Now I pay the same for delivery as the folks in the city, but I am not getting the same service. I consider this to be discrimination based on my address. I have two packages that arrived in Montgomery yesterday at 6:12pm. Those packages should have been delivered to me today, but they are sitting at the terminal in Montgomery because they only deliver every other day now. So I have to tell my customers that I cannot complete the repairs on thier equipment becase UPS will not deliver the parts like they used to. This is not right.
My ecomm company spent over 30 million dollars over 10 years shipping with UPS. So it was a real shock when I discovered that they had billed us for packages never picked up by them, shipped or delivered.
Some were test orders we generated to make sure our systems were integrated correctly with UPS - not real orders. Some didn't even have street addresses so there was no way UPS could've delivered a package even if we had given them one (we didn't - these were TEST orders). My ecomm company spent over 30 million dollars over 10 years shipping with UPS. So it was a real shock when I discovered that they had billed us for packages never picked up by them, shipped or delivered.
Some were test orders we generated to make sure our systems were integrated correctly with UPS - not real orders. Some didn't even have street addresses so there was no way UPS could've delivered a package even if we had given them one (we didn't - these were TEST orders). But they still billed us for them.
Others were return labels emailed to customers, but the customers changed their minds, kept the products and never used the return label. But UPS still charged us for them!
So don't trust UPS to be fair with you. Scrutinize every charge on every invoice, and keep detailed records of the things you ship, box weights and sizes, dates picked up, everything. You will need to verify that every dollar they bill you is legitimate. And for labels you generate but don't use, you must file for a "void credit" from UPS or you will get billed for phantom packages.
As a result of this awful experience with UPS, I created a website called keepcompanieshonest.org
Please visit it and JOIN ME in trying to hold companies accountable, and to recommend good companies.
Others were return labels emailed to customers, but the customers changed their minds, kept the products and never used the return label. But UPS still charged us for them!
So don't trust UPS to be fair with you. Scrutinize every charge on every invoice, and keep detailed records of the things you ship, box weights and sizes, dates picked up, everything. You will need to verify that every dollar they bill you is legitimate. And for labels you generate but don't use, you must file for a "void credit" from UPS or you will get billed for phantom packages.
As a result of this awful experience with UPS, I created a website called keepcompanieshonest.org
Please visit it and JOIN ME in trying to hold companies accountable, and to recommend good companies.
55/31/23 mailed 3 boxes of heirloom China to family member. Recieved boxes w/ China BROKEN!! From 6/1/23-6/22/23 unable to report claims of broken items. Encountered Bogus VM's to file claims,webite(online.upscapital.com/tccp)was VERY dificult to register claim about damaged goods. Attempted to meet w/ Manager,1st time gave info to me that I already knew,2nd time was NO show, 3rd time refused to give saisfactio about insurance claim(s) and refusing refund for mail service.
UPS claim they made an attempted delivery in which they did not (because I am home all day and I cannot get any information on my package so. I believe the driver must have stolen it because I never received it and nobody will direct me on what happened to my Package? That they claimed they delivered and which they did not because I am home all day. You call UPS nobody answered the phone and the machine is as useless as t**s on a bull.....I will never use UPS again.
For example, if you call them three days in advance of a delivery and ask that the delivery be held at a UPS Store for pickup, they will do so; but then they will push the delivery forward (into the future) by at least one day.
This company confirms an approximate delivery date in tracking but will take any and every opportunity to deliver late.
Quinton Johnson and Christa Pickens are unable to deliver items sent through U.P.S. without placing blue Sticky Notes advertising Side Hustles saying they purchase items that are not for sale. If I had items for sale, I use ebay, and not harrass people and despearate for them to "Try My Product" as Video Professor did. Even Video Professor does not harass people ... He uses Televisoin instead.
I do not use FOR SALE signs. What they were asking for is not even For Sale. I do not have any FOR SALE signs on any of my property. What I do have is NO TRESPASSING, PRIVATE PROPERTY, and NO SOLCITING signs instead. They clearly violated these orders and tampered with my Property and left the Message about their Side Hustles.
Simply deliver the items you are assigned to. ... U.P.S. ... Be sure to instruct your Delivery Drivers that THEY AND ALL AFFILIATED WITH THEM are to not harrass Customers with any type of Advertisements.
We shipped 2 boxes going from CT to FL. Over 2 months ago. 1 made it the other didn’t & showed it making it to Jacksonville. We have gone thru the claims process and have spent countless hours speaking to overseas customer service reps etc. The package cost $135 to ship and had approx $2000 in clothing inside.
The shipper at the UPS store also got involved in the process to no avail so far. The reps just read a script and won’t escalate to supervisor. I believe the only recourse at this point is small claims court since we are going on 3 months. This has been a nightmare and UPS seems to be able to steal or lose your stuff and literally do nothing about it.
Going to try to call their corporate office since we’ve only been able to talk to people in a call center in India that are no help whatsoever.
This was mailed to a veteran friend in To doraville, Ga and they claimed it got there but they could not find the package we believe some one in that office stole this package because it had on it playstation this has been missing since dec 15,2021 and they refuse to pay back the $1072.00 dollars.
All they kept on saying is it's under investigation but you can't even talk to there main office. The calls don't go through. I went there office and met another man said the same things happend to him, and it took 2 years before he got any result.
This company is ripping off customers and no one is doing nothing about I will never never use that company again see if you can do something to help.
I got my first mailbox at UPS Store #6778 back on 10/6/17 (I can still provide my original receipt if requested). And I loved it. It was an absolutely great service and I never had a complaint.
This changed around June of this year. New owners, one of which is Jesse Wang, took over unannounced. Shortly after, I got a notice in my mailbox for a $15 “overflow” fee and if I wanted my mail I’d have to bring this to the counter. I had no idea what this was so when I brought it over, they told me a large envelope didn’t fit in my mailbox and that if I wanted my mail I’d have to sign an addendum. If they did they’d waive the $15 fee as a one-time exception.
I informed them that the previous employees would just fold the large envelopes in a U-shape so they’d fit before and there was no need for this. I’ve also since learned that they can’t withhold my USPS mail for any reason like they did here. Finally, I’ve also been informed since that this represented contract fraud because they knowingly misrepresented the facts by telling me I had to sign the addendum because it was UPS Store policy (afterwards I called 4 other stores in the area and none of them were charging these fees).
Not knowing my rights, things were still relatively quiet until 9/27/21 when I ordered a tent from Amazon for a camping trip I was going on. It was delivered and I went to pick it up within 5 hours of them receiving it. Lo and behold I had another notice in my mailbox for a $10 fee for an “oversized” item. I had no idea what this was referring to, so when I brought it to the counter they said any box over 2’ receives an extra charge. When I told them I’d pursue this legally the lady said that was fine so I paid it then left with my package. After I opened it, I realized Amazon had sent me the wrong item. So I was charged over something that wasn’t my fault. When I got home I wrote UPS Store #6778 a negative Yelp review.
The next day, Jesse W. (the store owner) wrote me an e-mail telling me the review was slander and driving customers away. He also requested I remove it and told me it won’t be tolerated. I responded that I would not be removing it because it wasn’t slander then explained how everything in it was true. The day after that I received a mailbox termination notice e-mail because of my disruptive behavior and that all my mail would be marked “Return to Sender.” When I asked what my disruptive behavior consisted of Jesse responded that it was my negative Yelp review.
Not knowing how to resolve this and panicking because I had a package worth more than $1,000 sent to me from Peru on 9/27/21 which couldn’t be redirected, I filed complaints with the FTC, Los Angeles County Department of Business and Consumer Affairs, the California Attorney General Public Inquiry Unit, Better Business Bureau and Los Angeles District Attorney’s consumer complaints office.
It wasn’t until that Saturday when someone suggested I file a complaint with The UPS Store’s corporate headquarters customer relations department which I did (both by phone and e-mail). On 10/7/21, I spoke with Paige Basar who said that the owner understood he couldn’t mark my USPS mail as Return to Sender and he had to hold on to it for forwarding purposes for 6 months. She also explicitly told him that I had an expensive package sent by SerPost from Peru which was going to switch to USPS once it entered the U.S. Jesse said he understood and agreed.
Paige told me that the store owner said I had been causing scenes in the store but I told her that wasn’t true. If it was, I would’ve received something indicating so either verbally or in writing, that the store had cameras and they could check the footage and that if I really was they would’ve terminated my contract then since they ultimately did so for much less. She said she agreed and that she didn’t believe him. Paige also informed me that this store already had multiple complaints against it in just the few months the new owner took over which is more than it had in the years the previous owner was in charge so she was going to notify the area manager. She also refunded me for most of the remaining time on my contract.
Tracking#1Z81R05E9095616002
On Tuesday, June 8, 2021, my daughter visited the UPS Store #5919 (7870 Tidewater Drive, Ste. 206, Norfolk, VA 23505) to return a jean jacket to Amazon for me. Unfortunately, she mistakenly handed an Old Navy bag, full of shorts and shirts (around $98), for my husband for Father's Day to the rep thinking it was the jacket.
Regardless, we realized the mistake and immediately contacted the store on the morning of June 12. We spoke to Carletha and the assistant manager, Alexis. Carletha clearly remembered the Old Navy bag of clothes, also siting that she saw Old Navy cash in the bag (because she had worked there before), and thought it was odd that the bag of Old Navy clothes was being returned to Amazon. Carletha also stated that the bag was boxed separately with its own label and mailed back to Amazon the night before, on Friday, June 11.
We quickly called UPS and Amazon and had the package rerouted back to us. Unfortunately, there has been no additional tracking or updates on this package. We have not received the package back. We have called Amazon and UPS more than 20 times respectively. UPS stated they would investigate, but they have not been able to provide any clear information about what happened to the package.
Amazon finally stated on July 25, 2021, that this error lies completely with UPS. The package has disappeared and has not arrived at their warehouse...period. They cannot take responsibility for the package or return it because there is absolutely no tracking information from UPS stating the package was delivered to them. If the package was delivered to Amazon, they said they would send an email to us stating that we would not receive a refund because the incorrect merchandise was returned (the Old Navy bag). Also, Amazon stated the notes on the package would have had us contacted, and the package returned to us.
Update - 11/2021:
UPS requested that two times that I email them my purchase receipt—I did twice.
Amazon and I have called claims several times and has been give the run-around each time.
Tracking#1Z81R05E9095616002
On Tuesday, June 8, 2021, my daughter visited the UPS Store #5919 (7870 Tidewater Drive, Ste. 206, Norfolk, VA 23505) to return a jean jacket to Amazon for me. Unfortunately, she mistakenly handed an Old Navy bag, full of shorts and shirts (around $98), for my husband for Father's Day to the rep thinking it was the jacket.
Regardless, we realized the mistake and immediately contacted the store on the morning of June 12. We spoke to Carletha and the assistant manager, Alexis. Carletha clearly remembered the Old Navy bag of clothes, also siting that she saw Old Navy cash in the bag (because she had worked there before), and thought it was odd that the bag of Old Navy clothes was being returned to Amazon. Carletha also stated that the bag was boxed separately with its own label and mailed back to Amazon the night before, on Friday, June 11.
We quickly called UPS and Amazon and had the package rerouted back to us. Unfortunately, there has been no additional tracking or updates on this package. We have not received the package back. We have called Amazon and UPS more than 20 times respectively. UPS stated they would investigate, but they have not been able to provide any clear information about what happened to the package.
Amazon finally stated on July 25, 2021, that this error lies completely with UPS. The package has disappeared and has not arrived at their warehouse...period. They cannot take responsibility for the package or return it because there is absolutely no tracking information from UPS stating the package was delivered to them. If the package was delivered to Amazon, they said they would send an email to us stating that we would not receive a refund because the incorrect merchandise was returned (the Old Navy bag). Also, Amazon stated the notes on the package would have had us contacted, and the package returned to us.
Update - 11/2021:
UPS requested that two times that I email them my purchase receipt—I did twice.
Amazon and I have called claims several times and has been give the run-around each time.
Warning do not ship with UPS we shipped a barometer with them it was in good shape when it went out the barometer had a crack in the face, sent it to be repaired they were unable to deliver it so it came back to me with no glass or face at all screws missing and it never left UPS possession
On 1/1/2021 I ordered two items from Amazon Smile and they elected to send them by UPS with free delivery. Originally it was to come on 1/7/2021 before 345pm; later on 1/7/2021 it was updated to show delivery estimated between 1145am & 345pm on 1/8/2021. However, that did not happen. I subscribe to their free UPS My Choice Service which is supposed to alert me of every step regarding delivery (e.g. arrival time to a facility, departure time from a facility, delivery time of package). The only alert I received was that it was at the Horsham, PA center at 1159pm 1/7/2021.
I checked the status about 530pm 1/8/2020 and was still showing estimated before 345pm delivery although nothing showing the package moving. I did a web chat with Matthew P. on the web site and he was falsely claiming it said until 9pm on the estimate even though it still showed 345pm. It is still showing that time as of now. I went on Twitter Messenger later on with MR and that person was absolutely useless with information.
I'm on a very fixed income, furloughed without pay since 4/7/2020 due to the pandemic and can ill afford any losses. I need someone to investigate this and deliver this package NOW. Thank you.
I sent a pkg UPS about 3-4 months ago. UPS contacted the recipient and said they destroyed the pkg and had to throw it away. I tried to file a claim, but they kept referring me to the shipping store. I got ripped off! I sent another box, against my better judgement, it was labeled FRAGILE. Apparently, they played football with THIS pkg and it too was DESTROYED. I WILL NEVER SHIP UPS AGAIN, AND IF YOURE SENDING SOMETHING, DONT USE UPS!!!!
I will try to be as detailed and descriptive as possible. The information provided by Ups has caused so much confusion in my building, to the seller in this case, and me as well. I purchased an item from ebay last week via usps. Ups intercepted the package 1z1e222f0306905 (tracking information attached) I contacted the seller about the package not arriving and requesting a refund. The seller replied by stating that the package had arrived Wednesday. I traced the package to ups and their automated system stated that the package was delivered and signed by me. I was irate...I was asking around the building about my package, trying to find out who had signed for it. This went on for a couple hours. Exhausted and stressed out I called ups again and the automated system stated the same. I held the line for customer service. After about 20 minutes a guy came on and I explained everything to him. He stated that the package was held on the truck and that I could go to a pick up point to retrieve it. WHAT??? Why would anyone scan a package as being delivered when the package had never been delivered.
At this point the customer service rep told me that I could pick up the package at a pick up point less than a mile away. Wait for a text message, email, or phone call. I agreed. After about 30 minutes a Ups driver rang my door bell with a package for the owner of my building. I stated "Did I not ask you about a package for me yesterday when I was walking my dog"? Do you recall? He stated that he did but there was another driver on this same route as well. He also stated that my package will be at that same location as the customer service rep stated over the phone. How coincidental huh? It gets better. I never got another call from Ups.
After a couple hours I called back and after another 20-30 minutes I get another rep and explain the whole issue. Reference #1-166-233797413 This rep told me to hold the line for a supervisor. After waiting another 15 minutes a supervisor came on and said that my package will be ready for pick up tomorrow Friday October 30, 2020 in Franklin Park Illinois approximately 14 miles away. I'm DONE....cancel the order. I was told that the cancelled order is in process. I then emailed the seller providing the reference number in this matter and also stating that I am requesting a refund. He/she stated that my add clearly says "I do not accept returns" Wrong response. First of all, I can never return anything I never received. Secondly, your issue should be with the postal service not me.
I ordered the package, it is not my responsibility to deliver it. That's between you and the postal service. I paid you for a package and it is your responsibility to get it to me. However, he should have followed up with the reference number I provided and in this way he would have understood what went on. The tracking information is deceptive and covert. I was here Wednesday. No one ever attempted to deliver anything. And I never signed for anything as their system stated. And if I or anyone signed for anything how do they still have the package??? Unprofessional, incompetent, and unorganized. Thank you for reading ...have a great day.
I live in an upscale apartment complex. I have been waiting for 4 days for UPS to deliver my package. The first day it said out for delivery. I waited all day. At 4:30 I got a text "a required security check has been delayed delivery". Huh?! I called UPS and tried to speak to customer service, but could barely hear her. She asked for my phone number and said someone wil call me in an hour. Well, guess what? No one called. The next day same thing happened. "a required security check has been delayed delivery". So again, I called UPS and same thing. Someone will call you back. I told her that's what they said yesterday. Horrible customer service! Again no one called me back as promised. The next day same thing” a required security check has been delayed delivery".
I have tried in vain to resolve this issue. UPS has really gone downhill as far customer service and delivery service. It's another day of waiting. I'm so frustrated with UPS. All the run around and lies dealing with UPS just to get a package delivered. Lazy drivers and bad customer service is what UPS has become. I have no doubt my package will be labeled undeliverable and sent back.
Hello,
I have an issue with UPS. They are trying to steal $453.04 from me.
On Monday 08/10/2020 I printed a shipping label online and took an item to UPS Store #3144 and dropped it off. After I returned to work I realized I’d selected the wrong shipping method and that UPS had charged me $453.04 for shipping. After realizing my mistake I called the UPS store and told them not to ship the package. I returned to the UPS store and they said they voided the label and gave it back to me. UPS is now REFUSING to give me a refund, and now the label is showing up as “in transit”. The UPS Store has supplied in writing that the label was never shipped.
I have tried calling UPS but always get routed to the Philippines and they just give me the runaround.
I’ve tried finding a number to speak with someone in the U.S. but such a number does not exist.
Is there anyway you can help. To many it doesn’t sound like much but $453 is a lot of money to me. I’ve filed a complaint with the GA Attorney Generals office as that’s where UPS Headquartered but that could take weeks or even months.
This occurred on 6/15/20. I spoke with the Manager, Mark and the owner via Yelp, they told me that I'm out of luck...
They shipped USPS, handed it to the postman, then charged me for an envelope that they then put into a priority mail envelope which is what I asked for in the first place. Then charged me 2.40 for the envelope inside the priority mail envelope, all because they couldnt pay attention long enough to provide answers to their questions. Never will go there again.
Complaint for the UPS store #2732, at 7750 N Macarthur blvd, suite-120, IRVING-TX-75063
I went to the Ups store on 10/12/2019 to send 1 package to Canada. The store employees do not have any knowledge about what they are doing. They called UPS main line and verified how to process that parcel. The employee of this store (name; Fatima) charge me $54.63 for 1 package of 17.13 lb wt. and she asked me goods value, which I said $100.
Now in Invoice she made mistake and put 25 No of Units instead of 1, so that invoice went to Canada custom along with box, so total value of good changed to $2500 and Canada custom department charge $375.38 for 1 package to my sister. This was wrong. When my sister receives package UPS driver asked to pay $375.38, as she just moved to Canada so she didn’t have much idea about this.
She gave driver credit card information to pay. She didn’t inform me, that she got invoice for this big amount to pay. In February she got the letter from Collection department to collect $375.38 which she owes to UPS, as her credit card didn’t go through. As they are new to Canada, she couldn’t understand what is this and why this happen so I ask her to send me copy of it. After reading that letter, I came to know, that UPS came up with $375.38 custom duty and I was surprised that why they are charging this high custom duty, as total good value is $100?
So I went to the UPS Store from where I shipped the package along with all the original receipt and invoice. As I went there, 2 employees were sitting on the back counter chit chatting, and talking to me from that far why I am here, first denied to help that they don’t know why they charge that much. After I insisted one lady came to register (same employee Fatima, who did mistake) and finally called UPS to find out what happen, so customer care representative from UPS caught the mistake that she made invoice for 25 package instead of 1, that’s why custom duties got charged based on $2500 goods value instead of $100. Now store employee hang up with UPS and gave me one no and told me called there and they will fix it.
Next Day I called UPS customer care multiple times (total I spent more than 10 hrs on phone with UPS and different UPS no for domestic, international, UPS store franchisee ), they were also in hurry to get payment rather than helping me to resolve my problem. So I paid $375.38, and now I am asking them to get the refund for extra custom duties they charge me. So few customer care representative did/t have idea what I am asking, so I tried to call again and see if I get someone who know about this and help me.
So I finally got one lady in UPS customer care, she understood what happen, so she explained me the process that we have to send Corrected invoice to Canada custom along with payment receipt for refund. So now I asked her from where I get corrected invoice? She told me I can go to store who originally made mistake and they can provide me corrected invoice. She forwarded me the invoice form which UPS store needs to fill out and I can send that to Canada custom as corrected invoice.
So Now I had only choice left to go to that store, this store people never answer phone call. I never wanted to go back to the store as they are not willing to help at all and their attitude toward customer is nasty. As I didn’t have any other option left beside that so I went to The UPS store with my wife and kid, after waiting the same lady came, and I told her that we called UPS and they told us you have to give us corrected invoice, rather than looking at anything simply she said, I had called UPS last time when I was there and she do not have to do anything.
So my wife tried to tell her that we spent more than 10 hrs with UPS and Canada custom over the phone for this thing, she literally cut her out (in just 3 words my wife barely said in sentence “we spent 10hrs “ ) and started attacking on her, and threatening her, do not raise your voice… She didn’t even listen to us, and her and other employees started attacking on us that we are disturbing there other customers on next register, they telling us we have to speak slow that next customer can’t listen our conversation.
We even didn’t raise our voice, as we also wanted to get rid of this matter fast and go home. All the employees in the store were torturing us and provoking us to get angry by this kind of behavior. We tried to keep our selves calm, then she said she will call ups again, and she went inside the office and called ups. She didn’t listen to us, what UPS told us how to fix this, that might be helpful while talking to UPS. Her motive was clear not to help us, just give us running around.
We were waiting in the store for our corrected invoice. Now she came outside talking with UPS and UPS told same thing that they have to provide us corrected invoice, now Customer care rep asked her to give email so he can send blank invoice which they can fill and give it to us. So now she is saying she will not give them her personal email to receive form and she do not have access to Store email. So she said, we need to come back tomorrow again.
I already had that blank invoice form, UPS emailed me that, I told her if she want, I can forward her that or I can print it right there and she can fill out so we don’t have to come back. But she is not ready to help or listen anything, even though it’s her mistake… We don’t have time to go there every day. If it would have any genuine reason I don’t mind going back next day, but simply she don’t want to do it. And during all these time, all store employees keep torturing us, constantly saying same thing, do not raise your voice or else we won’t help, anyway nobody was helping. And their employees yelled at us and told us, take your dam paper and get the hell out of here.
Finally, there behavior made us mad, and we both got angry and said, until you give us corrected invoice, we are not going anywhere. All 3 employee were threating us to get out from store, we said no then she said they will call cops, I said yes please call the cops. They called police, police said, you take care of your customers... Still they didn’t help us. Finally when we were leaving I asked her last time, can you fix it please, she said no I am not going to talk to you until police come, and she knew police is not coming. We were customer and we went with our 4 yr old kid, to fix mistake made by them.
None of the business has ever treated us like this in our life. They literally did mental harassment on my family. We are not upset that they made mistake, anyone make mistake, but then when customer come back, its their job to help them and correct it. Not torturing them or harass them… If customer is upset or angry, you can’t just deny that you won’t fix your mistake…..We agreed on whatever they said, talk slowly everything, still you do not help… There motive was not to help. And after all these, when we were leaving the store, all 3 employees were laughing on our back and making fun on our family.
After coming back home, I checked google reviews for this store, they treat their customers like this only, each reviewer wrote about nasty attitude of these store employees. There are few five star reviews those are fake, where owner responded to only five star reviews. We need our corrected invoice so we can get refund, but I am not going back to that store again in my life. This is mental harassment and their license should be revoked.
Appropriate department needs to do undercover inspection to find out truth about this store employee behavior toward customers. We tried to call UPS for their franchise store complains but we really didn’t find where we can complain. This is such a bad business in nice neighborhood.
UPS lied all day. Every conversation agreed to deliver as they had not been to my home. Neighbors camera to confirm.
Wasted my entire day as has to be signed. Missed work will miss again as they did not deliver. The lies by phone and in writing shoul not be allowed. They are ripping people off
UPS is the worst. They pretend to have the MyChoice so you can get your packages without having them stolen. So I jumped thru all those hoops but they have ignored my choices. Two out of my last 3 deliveries have been left on the curb to be stolen instead of being put on the patio, which was my instructions to them. Putting on the patio would take them NO longer than putting on the curb.
From now on I will instruct that all deliveries be done by ANYONE BUT UPS.
There needs to be a class-action law suit against the fraudulent UPS.
On December 27th 2019 I had an unusual business type laptop High tech from Dell that I sent to my business partner in Orlando Florida which was to arrive on January 3rd 2020 which they lied about that date too.
They ststed that they were doing an 8 day investigation and get back to us in regards to the location of the laptop after we called them to complain about it. It's past the time frame & the last person to see the laptop was the driver so in my eyes the driver & the warehouse he took it to should be held accountable for the loss of it.
I am tired of big corporations taking advantage of us smaller people & I am fighting this one until I get results and a FEW people are fired for this cause it's not just me it's everybody like me & they're no longer getting away with it...
Time to tell the world.
Warning to all Amazon and ebay sellers, Do NOT use UPS as a shipping service! When your package is damaged, you will NOT receive any insurance claim money. One law firm, that represents UPS customers, states that UPS has a policy to deny all claims.
Furthermore, if you sell and ship anything to anyone, and they change their mind, or even damage the item, and/or return it to you, or if it is damaged by UPS (very common), you will not get any insurance claim.
Example in case: I sold item to customer, customer changed mind, brought to UPS store, which put item in box with NO protection. Item arrived damaged, I filed a claim, UPS paid the store that damaged/neglected the package, causing it's damage, and also paid the customer that returned it. NOTHING was paid to me, who paid for the item, owned the item, and filed the claim.
Great way for Buyers on ebay and Amazon to STEAL from sellers of ebay and Amazon. How?, buy any item of value, damage product, return to seller via UPS, then either party can file a claim, and the customer who returned the item they broke gets a PAY CHECK!!! FREE MONEY!!!
UPS has a strick policy to pay the person returning the item, NOT the actual owner or seller. The seller will NEVER get paid for damages. The buyer who damaged and returned your item will get paid if anyone ever does. I made numerous phone calls with ZERO progess. UPS will not even provide any information about the claim, even though I filed the claim. They won't even give me their name nor address. It's a BIG SCAM and coverup. AVOID UPS, they are thieves!!!
This is the UPS insurance SCAM!!!
AVOID UPS before YOU are SCAMMED!!!!
Mr. Rico, (a habitual liar, who refuses to give his last name, possibly he is a criminal), works at the UPS Store in Little Rock, AR, and threw my computer in a box, NO packing at all, NO padding at all, so the computer was broken when it arrived.
I filed a claim, which Mr. Rico said I would get paid on. I contacted him and other staff at the store numerous times because the claim was taking over one month. Rico, and the other staff, assured me that my check was in the mail.
After over six weeks of calling, Rico finally told me that the claim was paid (check sent to that UPS store), but he was not going to send me the claim check that was promised to me, I guess he, or the store, kept it for themselves. I later read that this is 'the UPS way', that they never pay out on claims so they profit more.
A law firm also told me that UPS has new law suits filed against them every week because of claims they will not pay. I will NEVER give another penney to these careless, lying, thieves. The entire UPS company lied to me about my package and my claim, and Rico continued the string of lies.
UPS, Rico, and their employees are the scum of the Earth! DO NOT USE UPS or UPS STORES. They WILL damage your property and will NOT pay you a claim. They waste your time with their lies, and steal your money. They are CROOKS!!!!!
Hello name is Lazaro. On November 13, the UPS company picked up some packages in my house, these packages with a value each of more than 900 dollars, since these packages were used phones.
When the UPS driver picked up the packages He asked myself on several occasions what I had in the packages, now UPS, refuses to return the packages to me or pay for them. The UPS driver took my UPS packages.
ABSOLUTELY HORRIBLE EXPERIENCE BETHESDA UPS STORE # 0100 . 4938 HAMPDEN LANE I highly suggest staying as far away from this store as possible. You are better off going to Staples down the street, anywhere but here.
Very RUDE nasty people here. STAY AWAY. The manager appeared to be on dope or under the influence of something and threatened me. HE was using foul language and appeared that he could get violent. The coward refused to tell me his name.
I reported his behavior to Jeong Kim the owner, she did not seem concerned at all. After all you have to find a pretty lowlife sap to do that position in a UPS store. I went into check my mail after renting a PO Box there for seven years and it turned out they issued it to somebody else?
I inquired as to why my box key did not work, to the so-called manager that appeared strung out on something, said I'm going to call the police? Call the police on someone that's renting a box from you for seven years? I was just there weeks ago and the key worked fine.
He claims that the bill was not paid , no one in our business was ever notified that the bill was due or past due, after paying for seven years you would think they would try to contact us. They have three phone numbers for us three emails and two personal home addresses and they did not contact us at all.
We did go in on the October 29th and talked to another employee who said we were paid up until December 2019 now they say he gave us false information. Their lease contract says they must notify in writing of a past due bill or termination of contract they could not produce anything or any record of ever trying to contact us.
Jeong Kim is The owner and she is hiding behind this strung out looking manager, she will not meet me to discuss the issue. I have contacted UPS store corporate , better business Bureau, United States postal inspector (they refuse to forward my mail even though it's the law) .
I'm filing a lawsuit next week to finally sock it to this crooked operation. Read their reviews overwhelming they are ripping people off and providing mediocre service and plenty of bad attitudes. Also never rent a PO Box from a UPS store because you can never forward the mail if you decide to leave there.
This is a warning and I learned the hard way, I live in the Bethesda area and I have never been treated so badly by any business so spread the word the best way to get back at this business is to cost them $$$$$. If I could have left them negative stars I would have, you have been warned.
My passport was picked up by UPS yesterday with delivery scheduled for today at noon. It still states noon. So for more than 24-hours, UPS has been lying to me and as a direct result of this lie i made no alternate plan and am going to lose the cost of my flight while also having to book a new one.
Your customer care (bull to care) has admitted that chances are 100% that it didn't leave and I'll have to wait until the next business day. Meaning a shocking loss and no one can give me anything but platitudes. If UPS had at any stage stopped lying yesterday I would have had recourse to change my options and go for a more reliable service but as a direct result of their choices I am in a great deal of trouble.
The response of customer care is to say they can refund the cost of delivery. That is not the point of this issue. I need my flight refunded. I need someone to stop telling me the same thing. Manager pzb1wxf says UPS will not pay for "consequential" damages despite admitting that keeping me in the dark makes them absolutely responsible for this.
New manager Aaron Alexander does not know what he is doing, lady there is rude somethimes and check all packages in the past packages have been missing and past employees have stolen credit cards and used them they have a high turn over of employees be careful if identity or credit card theft.
Paid 20 bucks for ups to overnight a package four days latter no package they refuse to refund my money claim it got lost the can not even find there way out of a brown papper bag will never use them again worse company to ship i will use fedex a much better and cheaper service they rule called ups many times they will not pay me do not use them at all cost thank you
Had 6 pallets was supposed to be delivered on 10/31/18 showed online pallets are in Richmond, Va I thought well maybe they didn't get scanned out because I'm only 3 hours away. I call terminal they tell me oh we didn't have enough freight for a full truck load so will go the next night I was like ok a Friday delivery will be fine. Checked Friday morning still in Richmond I call back was told they were on a trailer headed my way. 3 hours later nothing I call back this time told me on Wednesday night someone pulled the trailer my stuff was in away from dock and they can't find the trailer. It was in the yard the whole time. Friday evening get told oh your 3 hours away we don't have a driver ot will be Monday. I paid for hot delivery and nothing. Told them i want my money back. Also I called the terminal 2 times to to talk to terminal manager she wouldn't talk to me keep saying someone would call me. Never use ups freight again
The tracking said the package just arrived at the hub Friday afternoon, so I called and had the package held for pickup on Saturday because I was going out of town Monday and the UPS customer service agent told me "no problem sir, it will be ready for pickup on Saturday" LAUGHABLE statement. I drive 20 miles to the UPS hub and the package had been loaded on a delivery truck Friday evening for Monday delivery and they wouldn't give it to me!! 40 miles round trip!!! And of course, I'm not home Monday so the package is going to sit on my porch overnight! THANK A LOT UPS!! WORST SHIPPING COMPANY ON THE PLANET!!
I have a UPS account that I use to ship live aquarium fish throughout the USA.
Recently they destroyed a package during transit and never delivered it to my customer. I paid extra for the insuranc eof the package.
When I filed a claim with them they denied the claim because they said they do not ensure perishable items and they still expect me to pay for the shipping of the item even though they never delivered it to my customer!
UPS is HORRIBLE!! I can't wait until AMAZON puts them out of business. I'm using Fedex from now on! All UPS employees are disgruntled and mistreat all the packages!
DO YOURSELF A FAVOR AND USE FEDEX INSTEAD!!
I use UPS often enough, but will do everything I can to avoid this company in the future. Especially the San Bruno distribution center is totally incompetent.
I had a my packages redirected to a local access point. This store stopped being an access point while my package was on the way. So I put a different access point into "UPS my choice". I got the error message that UPS had contacted me (not true, they always write this and never do it) and that my package could not be located and would be redirected on Friday. The central distribution center is closed for business on the week-end. On Monday I sent them an email and talked to an agent on the phone (good, since it is now Thursday and my email has not been answered yet). The agent told me that my package would be delivered to my home address. Since the package status on UPS my choice had not changed, I talked to three more agents on the phone that day who assured my that my package would be delivered to my home on Wednesday. Last was Eric PZB6EXM. I had a long day and already evening plans so I believed them. On Wednesday I called again and my package had been returned to the Sender.
So:
- UPS closed the access point on short notice
- UPS did not make a single delivery attempt to my home or to an access point
- UPS were unable to react to the change by delivering the package to my home or to the other access point I specified.
- UPS wrote untruthfully on n"my choice" that they had contacted me several times. This pretends that they performed a service that they did not do
- I talked to four agents on the phone who assured me that my package would be delivered to my home and it was returned to the sender anyway.
- When I tried to talk to a supervisor I was sent to wait in an endless loop
I took fragile item to UPS. I paid for shipment and insurance for value 200.00 UPS packed and shipped Lenox eagle figurine.
Customer received figurine - unwrapped and took pictures, then returned box to me requesting refund for broken figurine.
I took the package to same UPS store #4376, who denied claim stating the customer should have taken package to UPS and filed claim. UPS currently has the box and figurine. This is so wrong for so many reasons. If I purchase an item and it is damaged or incorrect, I return it. Simple as that.
I now understand after several hours researching, UPS always denies claims of damaged goods. Isn't there some way to protect customers? Why offer addition 'insurance' if they will not honor?
my complaint is for the entire ups company. my shipment from ca, shipped by ups with expedited services with tracking no. 1ZY85E806790809749, was to be delivered on 2nd jan 18, it still hasnt been delivered till now citing issues like holiday in india, incorrect address . well in the same address ups delivered two of my shipment back in oct 17, and regarding holiday, in india offices are open even on 1st jan so no holiday here. i tried contacting ups on call, email, facebook, but still the problem is not resolved.
Every time I order merchandise, UPS doesn't follow the address label on the package and delivers it to Safford instead of Willcox. They need to learn how to read proper English and deliver it to the manufacturer's labeled address. Out of 17 packages ordered? they lost 9 of them.
Every time I order merchandise, UPS doesn't follow the address label on the package and delivers it to Safford instead of Willcox. They need to learn how to read proper English and deliver it to the manufacturer's labeled address. Out of 17 packages ordered? they lost 9 of them.
I am as frustrated as I have been in a long time. Your Customer Service is absolutely horrible!!! I have called 3 times and talked with 5 different people including a supervisor. Each person had something different to say, either adding or subtracting information from the previous person. The only American I actually spoke with was a delivery person who couldn't help me because I hadn't been given a quote or paid for it. Customer Service Representative #2 connected me with him. Which Customer Service informed could not be done.
I am pretty sure this will do no good at all but I wanted to try. Rest assured I will never ship anything UPS and if I had the option f not having UPS deliveries from others I would do that as well. I will also be looking for every website I possibly can to tell anyone who wants to listen to not use UPS.
My husband and I vacationed in Georgia and South Carolina for our 14th wedding anniversary. We purchased several items that would not be permitted to take with us on the plane ride back to Las Vegas, so we decided to ship the items to us from UPS Store #6518 in Jonesboro, Georgia on October 10, 2017. There were two packages that we shipped. Ultimately, one package arrived, and one package did not. The package that did not arrive made it all the way to Doraville, Georgia, where it was damaged, re-packaged, and sent back to the UPS Store #6518 in Jonesboro on October 11, 2017.
As I stated previously, we were vacationing, and did not have any family or any way to physically return to the store to address this issue in person. I explained this to the agent who took our information and payment to ship the items to Las Vegas. However, the package sat in the store for the following week. Neither the store #6518 nor UPS Corporate once attempted to contact us to resolve the damaged items, or to attempt to resolve the undamaged package sitting in their store.
I made multiple calls throughout the following days, and sent emails to the store, all went unanswered. There was one day that I made approximately 56 calls to the store - all unanswered, and some calls were even intentionally disconnected by the store. Frustrated by the lack of response, I contact UPS Corporate. The individuals that I spoke to in their call center were polite, and really tried their best to assist in getting the package resent to me in Las Vegas. However, they were unable to assist.
They directed me to their claims department to try to address the damage. When I finally got in touch with the claims department, they were rude. They told me that I wasn't the customer - the store #6518 was! They are going to pay the Store #6518 for the items that I purchased, and they charged me to ship! I continually advised them that I do not live in Georgia, and that I cannot simply go down to the store to complete the paperwork to obtain compensation for the damaged items, nor could I physically retrieve the undamaged items. No one cared, not even in the Corporate office.
I had to contact the Jonesboro Police Department to file a claim for theft before anyone started to respond to my issue. The store #6518 finally answered their phone, and advised that they would 1) resend the undamaged items to Las Vegas and 2) file a claim with UPS Corporate and have me be the customer and get the check. It is completely ridiculous that I had to even go to such lengths just to get a response. Unfortunately, the store failed yet again to do as promised.
They refused the package 3x instead of proactively taking steps to insure that the package would arrive in Las Vegas as originally addressed. They refused to give me a claim number for the damaged items. UPS Corporate got involved. I spoke to Mr. Alejandro Gallegos. He sounds like a punk millenial who's gay and entitled, and treated me like he just couldn't be bothered with my issue. He never once sincerely apologized, and was completely derisive, dismissive, and actually told me at one point to email him because it was his "off the phone time to deal with priority customers".
I have never in my life been treated so poorly - and by a CORPORATE OFFICE NO LESS! Mr. Gallegos promised me several times that the balance of my undamaged items would be resent to me. He further stated that I could email him a description and proof of payment for the damaged items, and he would work on getting me compensation. Unfortunately, he also failed to do as promised. By now, it is nearly a month since I shipped my items.
According to the tracking information available on the website, the package was delivered to someone named Williams on a dock in Kansas City, MO. How did my package get there, and who is Williams? Why is UPS delivering my stuff to someone other than me??? I called back and demanded to speak to Mr. Gallegos's supervisor. After being placed on hold in excess of 15 minutes, Travis, who identified himself as a supervisor, got on the phone. He was just as bad. He straight up laughed at me, and sounded like he was extremely high.
I assume I was left on hold during those 15 minutes so that he could smoke it up. He also refused to resolve my issue, instead informing me that the place in Kansas City was a corporate warehouse where packages go as a lost & found. Lost and found, really??? It's not lost! You clearly have a way of tracking the package, and I had given my address to UPS so many times I lost count. Everyone I talked to promised me that they would send the package to me in Las Vegas.
There is clearly something wrong with their system. Travis again promised me that UPS would pick up my package that day, and give me a call when it was in hand. Guess what - Travis also failed to do as promised. I call and email the corporate office when I got no call from them. No answer until two days later - they have "lost" my package. I called and spoke to a customer service supervisor, who advised me that UPS decided to dispose of my package as it was unclaimed. Now, I have no keepsakes from my anniversary vacation, and no compensation because UPS refuses to acknowledge that I am the customer.
Instead, they are issuing a check to compensate the Store #6518. I hope Mr. Williams in Kansas City enjoys the undamaged items that I paid for. I hope that the Store #6518 enjoys the free funds that they will recieve from UPS Corporate for my loss. UPS has forever lost my business.
UPS charged me $400 for small packages that could have been delivered usps for $40 easily. I had them shipped at a place the ups truck always runs and the ups just decides they can charge me $100 for 4 package without even asking what price I wanted to ship them at which would have been the lowest. Don't ship ups without shipping online. They will overcharge you and assume you can afford that much. The customer service didn't do anything and wasn't really friendly either.
Used a few times in prev. years. Used again in September of this year - it didn't work - packaged delivered as previously indicated, were NOT delayed and delivered on the date I requested. Called to complain...after 50 minutes and finally a supervisor, I was virtually told.."sorry, too bad". I cancelled my upcoming renewal. Be wary - this doesn't work.
I apologize upfront as this will be a long read. This all started in the beginning of June 2017. I had listed an item on Ebay for a good friend. This item happened to be a NOS vintage chevrolet tailgate 1966-1968. This item was in very very good condition. (NO DENTS, DINGS ,ETC)This item was sold, and the lucky man who won it lived in California. We live in southern Wisconsin. After the tailgate was paid for, we packaged the item well, and knowing the weight we took it to the UPS store of Janesville, WI. They verified that the item was packed well, and would be safe to ship. Now knowing the item was a very hard to find item, making it hard to replace, we opted to up the insurance.
The tailgate was sent out to California, where as only a few days the man received it very upset. He stated he re read the listing the make sure there were no flaws (Dents, Dings, Scratches, ETC) He stated that it was now usless to him as it would require so much work, and cost him a lot more money. I was very unhappy with the shipping service from UPS, but I kindly told the man, I would refund his shipping first to have it sent back, and the rest would be refunded at the time it was in my possession. He stated he marked all the major damge ith blue painters tape.
Indeed when I got the item back, there were so many dents and scratches, there were even more that wernt marked with the tape. So not only did the item get badly damed on the way to him, but was even more so when it came back to me. I quickly noified UPS of what happened, and the first thing they say "is why is it back with you, he should've taken it himself to a UPS location" I have never had this happen before, and all I wanted to do was make this buyer happy. It was clearly not something he was interesed in helping me with. Because it was my listing, I figured I would take care of it.
I talked with both UPS and the store it was shipped from. The store claimed that they are not UPS just subcontracted from them. They started off as being somewhat helpful. I was told to have before and after pictures, all the original packaging, filled out a claim form. Ups store did contact me as they contacted UPS directly, they stated a claim agent would come out to access the damage done. That never happened. No one showed. I called back, and everyone at the store acted like they knew nothing. Finally a driver shows up and says he was told to pick the tailgate up and take it to the UPS claims center here in Wisconsin, and in a few days it would come back to us.
Well, a week goes by, we heard nothing. I received an email from the man that won the auction. He asked "why did you refuse pick-up on the tailgate?" I had no idea what he was trying to say, as in my head it was here in Wisconsin at the claims center. I stated "I didnt refuse." He said "Well its back here in California and they want me to pick it up." I at this point was furious, called the UPS store, and asked them what was going on? NO ONE THERE KNEW IT WAS SHIPPED....AGAIN!
They had no right to re send it, at this point they have stolen it. They didnt take it to where theywere supposed to. And now it was back in his possession. At this point the buyer was a little pissed, because this was no longer his problem, i told him to do what ever UPS asked. He had to resend photos, claims etc. Weekly I would check in with both UPS and the UPS store. Everyone would tell me they would call me back, and hopefully have answers. That was never the case. They have been stringing us along.
The only times they called back was to say that the muliple claims we tried to persue were denied, even though we had this insured. I finally talked to the buyer from California (end of August 2017) He was told by UPS to put the tailgate by his door and it would get picked up. He stated that the tailgate was there for about a month, then one day it wasnt. I had contacted UPS again, and this time they stated all cases had been closed for this, and that tracking number could not be found. They hung up on me, and were not friendly at all.
So now the item is missing.... UPS is refusing to pay, all I wanted was the tailgate back (It wasn't even mine) or at least have been paid back ( Ihad insurance). I have had to pay the guy who won it back, and I had the pay our friend for the tailgate. I have lost bigtime in this. I no longer trust this company. They are the WORST at shipping, and the WORST in there customer service.
We have since called the police to report it stolen, there is a report out for this incident. I am contiplating taking them to small claims court, but just affraid the layer fees would rack up. All i can say is that this company are crooks, liars, and they have taken so much time out my life, and all for nothing but to be aggrivated.
2 messups in a row by UPS. Both happened the last week of August.
A customer contacted us saying they returned merchandise via UPS but they could not deliver because the driver said we moved. We've been at the same address 2 years so I called UPS, they had me verify the addres, it was correct. They said they will attempt delivery the next day. The following day same thing and the day after that as well. Each time was over 30 minutes on the phone with them. At the end, the last day they said they will deliver again it turned out they sent the package back to the sender. The customer had to resend using a different carrier that starts with F.
That same week we sent a package to NY using UPS. The customer emailed saying UPS didn't deliver and sent the package back to us. We did not get it so I called again. 40 minutes later it turns out that the package was sent back to Los Angeles but their finance department confiscated it because they say we have past due invoices. We don't owe them anything but even if we did, that is no way to conduct business.
My advice, find a different company to handle your shipping.
According to the UPS tracking website, my package never left the store. Several times times the store manager promised to show the store footage to me and each time they broke their promise. Even after filing a police report, which according to them was what I needed in order to view the footage, they still did not. The UPS store lied to me and it is very likely that they stole my package.
I received an email saying that an important package had been delivered to my house and left by the front door. But I was doing some front yard work at the time of the supposed delivery. The package was not delivered. I contacted UPS and told them the story. Later, the UPS driver came to my house and insisted he had left the package by my front door. I knew he was lying to my face. Later we saw that the package appeared by our front door. I theorized that the package had been left at some other house and a nice neighbor had brought it to my house. So I emailed the neighbors in our informal homeowners group explaining what had happened and asking the good neighbor to let me know if, indeed, that was what happened and, if so, what their address was. The next morning I found the email telling which neighbor had brought the package many hour after the supposed delivery to my house to our house. I called the UPS supervisor and let her know that the UPS driver had blatantly lied to me and probably to her.
This was the first time and the LAST time I ever walk into this UPS store. I was assisted by a Sam, his ID said Owner so apparently if the workers are rude I know where it came from. I called and spoke to him and asked about fingerprints being done there, he explained how to go about it and I thought ok great ready to go. I came in 7 minutes after my scheduled time. When I walked in I mentioned I was a little late to which he goes uh oh, I hope that doesn't mean you're late for work. I was like oh no I'm free today and he said no I meant going to work in general-hope that you don't make it a habit to be late.
First of all inappropriate-like who are you? I smiled and said no I'm never late to work. So two patrons walk in and he proceeds to help her concludes and then asks the gentleman may I help you? I then interjected, you don't have anyone else working here? He laughs and says no, why? I said bc I was first. He proceeds to stop himself and says you're right. But that wasn't enough of a response for him so he goes-your procedure takes longer so I generally help others first and besides you were late for your appointment. This is when I hit full fledged anger, oh and they were there to be helped at their appointment time?
He was such a jerk and there's more to this story involving me telling him to not yell at me. All I know is that my prints better go through or I will be walking back into his store. I'm also going to see how else I can report his treatment. I hope he's reading this-if you woke up this morning with the hope of providing poor customer service and making sure a patron never sets foot in your little store-he succeeded! There was no reason to speak to someone coming into your business like that. I really dont want to think that it was racial, because the two people he helped were caucasian and I am Hispanic, but why else would he be so nasty?
His store is located at 1969 S Alafaya Trail Orlando, Fl 32828.
Buyer beware: if you use this UPS store for mailbox rentals and close your box, your mail may be thrown in the trash. They said they would return to sender, but business necer received returned mail. If you forget to pay your bill, they will automatically close your box without notification and will not let you pay to keep the box. The employees would not make arrangements with me to hold my mail for me to pick up until most of my senders were notified.
I completed orientation with a popular parcel service company, with the promise to make money for the peak season, ending Decimeber 31st. Upon completion of orientation I was told I would recieve two hours of pay at a pay rate of $15.00. The following week, I received a call from the UPS packsage center on 11-14-2016 informing me to go to the Rathmell location to pick up my uniform. I was contacted again the following day and instructed to meet a driver near the Whitehall area. I continued to work for four days total.
Payday was to fall on 11-25-2016. I contacted human resources in order to find out how to retrieve my check. At that time I was informed that I would not receive a check because I am not a UPS employee. This statement perplexed me, since I was contacted by the firm and told where to meet the drivers. I patiently waited for HR representatives to resolve this matter. I was contacted and informed that my background check would be completed by 12-01-2016. I contacted the company on the 7th, and the representive relayed that I was misinformed.
I have not received any further correspondence on the matter. I feel as if UPS has not accounted for the fact that I was depending on that money to pay bills. The job is laborious and warrants a comparable pay in order to incentivize potential employees. The company has expressed an extreme negligence to me and society as a whole. The firm contends that I cannot be paid because I am not an employee pending a background check. UPS has used me for free labor on the premise that they erroneously deployed me. Society has been wronged due to the fact that the company sent me out to the homes of citizens without knowing if I am fit to be in the position.