I was charged 250 for a smoking fee when I never smoked in the car. NOT EVEN A SMOKER! They send me pictures of chicken crumbs and dust as evidence of smoking in the vehicle. What a joke. Total ripoff. Don't use this service.
First I'd like to say, that I'm still relatively new to Turo. So the situation that I'm in, is on account of poor execution at the beginning of my trip. Last month I rented cars through a couple hosts who were awesome. Despite slight hiccups with poorly maintained cars it was a wonderful experience and very cost effective.
This past Sunday (7/12/2020), I rented a Mazda Miata from a guy named James L. I walked around the car and didn't see anything that stood out damage wise with the exterior, so I didn't take my own pictures (big mistake), but the host took some "far away pics" and I later learned why. The car smelled like hot garbage and was dirty when I got it (against the apps rules & regulations) but I took it anyway because I needed the car.
Mind you, other renters said his cars stinks of smoke and whatever the hell else. (I told the host about this and he said I didn't have to bring it back clean since he gave it to me like this). I brought the car back the next morning, thanked him for a great overall experience, gave him a 5 Star Rating in spite of the repulsive smell in the car, and went about my day. Later on that day, I received a text that a damage claim was submitted.
When I looked at the new pics the host uploaded it was pics of slightly cracked imperfections in the front bumper and a scratch on the grill.
The imperfections in the paint looks like a a crackled paint job as opposed to damages impacted by bumping the car.
I messaged him and told him I didn't do this and he's being dishonest. He retorted and said I'm being dishonest and I damaged his car AND I smoked in it even though he gave me the car smelling like trash and I don't smoke! I'm still waiting on the claim process to be completed but if it turns out that I'm blamed for his pre-existing damage, I'm taking this case to small claims court because I'm not paying for damages that I didn't do.
Furthermore, the so-called damages were so faint that I didn't even see it in the beginning! Even worst, he took a picture of two perfect holes in his bumper that looks like it was placed there by a machine of some sort and blamed it on me! This app is very convenient but when you have people who try to manipulate the system to get a freebie, that's when you taint the integrity of the app's objective. I used 2 debits cards with the app. The first debit card I used was my business check card. After renting a car with it (through a different host), I tried to renew the car with it for a longer period of time and Wellsfargo blocked the transaction so I switched to my personal check card.
So I removed the Wellsfargo business check card & uploaded my Suntrust personal check card. Fast forward to this claim, they told me that I would have to pay $500 towards the damages and once the claim is completed, if it's determined that it's not my fault, I'd be refunded the $500; if the cost of the claim is less than $500, I'd be refunded the difference; and if it exceeds $500, the additional difference would be deducted from my card. I blatantly told them NO, you will NOT charge my personal check card for something I didn't do, I plan to fight this whole ordeal in small claims court because I'm innocent. I immediately cancelled my personal check card, because they told me the charge would happen within 24hrs and these people went into my card history and pulled the business check card that I originally uploaded but removed & put a $500 charge on it today!
Now my account is overdrafted although I didn't authorize this, this is a nightmare! They have no proof whatsoever that I did these damages! The host is a janky, good-for-nothing, lying, horrible excuse of a human being. It's bad enough that I was already struggling financially through this pandemic, I rented a car that I no longer needed and was out $100 for one night, then for James L to falsely accuse me of scratching his bumper is absurd! There are several cases like mine where damages are pinned on innocent renters because we didn't see the imperfections on the car prior to driving off.
Now, I've disputed the $500 with Wellsfargo and it's going to take 10 days for them to come to a resolution. I wish I can just go back in time and unbook this man's car. I'm so hurt, distressed, frustrated, and disheartened with this because if I was at fault, I would take responsibility and pay up! But I'm not! How does someone crack a bumper and put two perfect holes in it???? What kind of scam company is this???? Beware of this company, they are not legit.
In 2018 i rented a car from turo. A 525 convertible bmw for a weekend business trip in the bay area.
We took an uber to the location on our confirmation but when we arrived with all our luggage, their location had changed and nobody was there. We took another uber to the new location after waiting for 30 min for customer service to get us the right address.
When we finally arrived, 2 hours later than planned and already very late to the conference we were attending, the car was not a 525 convertible bmw, it was a 325. Much smaller and barely fit the three of us and our luggage. It was dirty. Not like bachelor party dirty but dirty enough that i needed sanitizer wipes to clean it up, just in case. We picked it up at noon.
I told them i was confirmed for another car, a larger car, but cars are owned by individuals so they can't just swap it out. We were already late so he said he'd note the account. We went to the conference and noticed there was a problem with the suspension making the normally ultimate driving machine rough and jarring to drive on anything but a freeway.
We tried to call customer service but they never answered and the conference was in full swing by the time we got there.
Then the owner, who refused to acknowledge he had given us the wrong car or address the suspension issue called asking if he could have the car back early. He offered a small Really - insulting considering he listed the wrong car) refund if i'd give it up. I said i was in sf and if he wanted it back the night before he could come pick it up. I left him a message. And i left the keys at the hotel front desk in case he did. By morning he hadn't picked it up, so i returned it.
Here's the part that went sideways. There was a parade in sf and it took us 2 hours to cross market street and get back to the turo lot. We were seriously late for our flight by then and the clerk at the place said he'd do the return for us. I thanked him as we ran to get an uber to flight. We barely made it. I called customer service to inquire about what to do with the car owner since the suspension was broken and it was the wrong car. They said they'd look into it.
Then i get the bill for a late rental return. Ummmm, they claim i returned the car while i was on the airplane. I have flight records and an uber bill to back it up. I repeated asked what they were going to do about the car itself, being the wrong model listed and the broken suspension. They never did anything, just kept asking me to pay the late return. I didn't late return. I rented the car Ok this is approximate because it was almost 2 years ago) at 2:00pm ish, and i returned it at 11:30am ish.
The guy who checked us out said our return time was 2. Clearly he came from the real rental world where you get a car for the full 24 hours. But not in turo land. They caused the delays with moving locations without informing us. They had no options for a larger car when we arrived and there was the wrong model. They did nothing when the car was not as described with a suspension issue. Then all they did was try and grab more money.
Yeah, this is supposed to be the airbnb of car rentals. And on paper maybe, but not in terms of execution and certainly not in terms of customer service.
So why am i now filing a scamion ? Because they just sent me to collections. So, anyone interested in a class action lawsuit, game on, i see hundreds of complaints and they are all the same. Customer service is a money grab and sides with the car owners to get more money. Not the customer. But that's not how their marketing reads.
Do i have time to deal with this nonsense? No, i'm out saving hospitals from running out of supplies. And turo is spending their quarantine time scouring the books for people to send to collections. Because you know, now is the time to ruin people's credit and go for yet another money grab. So for the thousands of customers that just got hit with yet another stressor of a greedy company trying to take the cash you likely don't have, i got ya.
I rented a car for Christmas 2019. Over the past 2-3 weeks, I have been working through a claim for damage done to the car while I rented it. While parked at a retail store, the rental was sideswiped by someone trying to park.
I filed a police report, but because three was no camera footage the police could find and I didn't purchase insurance I was responsible for the damage. I communicated with Turo and/or the owner from the very beginning and on an almost daily basis. The owner agreed to get an estimate for the repairs, from there get an estimate from Turo, and then use those estimates to low ball an auto-body repair shop.
The claims rep Corrie Mehl from Turo issued a check for the damages without the permission of myself or the owner. Which stripped us of the ability to take it to a third body dealer. Because the check was issued, the owner lied to me and turned around and took the check making me responsible for the $2,100 in damages.
As a result, the claims rep Corrie Mehl offered me a payment plan. Which I did not ask for. We agreed to a 3-month plan of $706 for the first month, $700 the second, and $600 the third and final month. When I requested a formal letter of a few sentences confirming the payment plan we agreed to she refused.
I followed up the same day, again she refused and sent me to collection.
We were nervous about signing up our cars on Turo, but were assured by two different reps that if there should be an accident by a renter (an accident that is not our fault), the renter would be responsible for 100% of the repairs.
This may be the case, but when an accident did occur and the driver admitted to it (we have a $2300 estimate), Turo stated that the claim would go on our basic policy (that we were required to purchase), which covers only 20% of the damage cost.
After asking many times why the renter's policy is not covering, they stated that she has the same policy as we do and if we want to re-coup our out of pocket costs, we'd need to take the renter to small claims court. Therefore, they double insured the car and also failed to fully explain to me that even if the RENTER crashes the car, I would need to cover 80% of the repair (which is based on what Turo thinks the damage is).
Turo mailed out a check to us for $100 and said there opinion is that the damage is $500, and 20% of that is $100, case closed. Also, there is no option for us "OPT OUT" of their insurance - we are required to have it, BUT, the driver is also required to purchase the insurance unless they provide their own insurance.
And if they provide their own insurance, Turo still charges us a 5% fee for a protection plan that has a $3750 deductible. This practice double dips on fees and only protects the renter from going out of pocket. This practice is astonishing and we're shocked and upset that a company would operate this way. Please help!
This is the worst service ever and will be forwarding to my lawyers as well as will be filing reports with Scamion, bbb and state of california besides a potential lawsuit if we are not refunded immediately. We rented the car that had over 88,000 miles on it and is only 2 years old.
Obviously there are no standards for renting a car to someone as turo has proven here. I had a really nice trip planned for my girlfriends birthday and now the trip was ruined partially because of the bad car i rented. I used this service as i heard so many good things.
We picked up the car the night before to make sure we can get an early start to our day. About 100 miles into the trip the passenger rear tire blew out and we were stuck in the middle of nowhere with no service or stations. We were able to get 5 miles to the first service station. We then called the host as well as turo to file a claim. The host had the service station put the spare on which we paid for and she paid us back the $20. We were then told by the service guy at gas station the the other tires looked bad too and said we should have had them changed before leaving la but had no choice as we rented car from your company.
We then continued on though at 40mph in the middle of nowhere. Once we got to palm springs we were told that we are crazy for driving on the highway in the desert on a spare tire. I then called the owner and she agreed kindly to get a new tire on the car as no way we can drive back to la on a spare tire. We then had the tire changed though our 1st day of trip was screwed as we planned to do activities we had to cancel as we were in an unsafe car.
Now we have the new tire and the tire shop people tell us that all the tires should be changed and that each tire was a completely different tire which also not safe but we again had no choice. Now today we are on our way back to la with plans to stop other places to relax along the way back and the tire light comes on again.
We immediately get off the freeway and pull into a service station to be told yet again that the tires tread is very bad and that we should drive back very slow and we did. We are now safely back in la and wish i never rented this car as our trip was ruined by constant car problems. I rented this car as my car is older and wanted a safe car and my car would have been safer.
I want a full refund or i will be forced to file a lawsuit as well as reports with every business and transportation agencies in the state of california. I will be sure to share this horrible company with our 100k followers on social media as nobody should use this service. To top it off i call turo customer service and spoke to 9 different people in 5 different departments all telling us different stuff. I am not happy and want a response from someone based in the us and that is a manager. This is not ok the way your service treats customers. Not okay at all.
DO NOT TRUST TURO!!! I opened an account and entered my debit card information. Went through the process of finding a vehicle, found one I liked, went through the process of renting it, towards the end of the process it asks you to confirm by your email address, I requested confirmation 3x, no email ever came.
A few hours later, went through the process again and had a price quote for the same car that was higher than first!! I thought it was ridiculous, so I went to another known company and found a rental. At this point I wanted to remove my debit card information and close my account. I went into my account and found that you CANNOT remove your card information you can only input it!
I thought that was kind odd, so I started a chat with turo customer service to find a solution. I took pics of the entire conversation as I wanted to document everything as proof. The turo rep typed: " I see that you are trying to remove a card on file. Unfortunately, the system does not allow us to remove a card on file either.
Once the card is saved, even if you change the primary card on file, it will stay on our records. I am sorry I was not able to complete your request." Amazon and every other online company have an account management tool that allows you to remove your card information - for a good reason!!!! I downloaded my personal information from turo as they give you that option, yet my financial information was not included!!!! This is a very scary business that is keeping your financial information even when you request to have it removed!!!! Buyer beware!!!
I am the owner of a BMW 750i which I rent on Turo. I just started renting a few days ago and the app is very easy to use. Barely new to Turo, I got my first rental early in the morning. I got good lighting to take photos of the car and do the initial inspection. My first rental went ok and returned the car a few hours early. Turo gives the renter the option of extending the rental period, but not returning early. For that, you will have to contact customer support and the will complete the transaction for you. I inspected the car and everything was ok.
A few hours later, I had my second renter for only 1 day. I submitted the same photos because the previous renter returned the car in the same condition. The second renter returned the car and I just gave it a quick look because I was tired and I wanted to go back to bed. When the third renter arrieved, we noticed the front of the car had some damages.
I immidiately contacted Turo to report the damages. Without insvestigation or questions, Turo denied the claim. They said the photos are older than 24 hours and are not valid.
Today, I am still fighting with Turo and submited an BBB claim.
I found out that Turo charges insurance to the car owners and also the renters. The car owner has to submit photos before the rent happens while the renter must submit photos before and after.
Turo is a very risky business for car owners and renters.
What if there are damages underneath my car, what Turo excuse is going to be? That I did not submit photo of the bottom of my car? Or the odometer reading is off my 1 mile?
Turo scam on owner Turo of San Francisco is full of scam . When you car get into an accident . You will never get road side assistance they promised. No one will help you out. They charge owner 35% of the sales to provide commercial insurance, also they ask the renter the extend insurance. But when your car crash , my cost of the repairs is $14000. They never email or call me back . Totally hooligans business. End up they email me back they will pay $900 for the repair . ... your description ...
I needed to lease a car for 2 weeks. My son suggested Turo as he has had good experiences. I did not. The first car I tried to lease was cancelled by the car owner. Turo charged my credit card for over $500.00. The second car I tried to lease was listed in Orange County, California but it was actually in Monrovia--3 hours from Orange County so I cancelled. The third car was fine except that I was 1/2 hour late in picking it up and the car owner got upset and was not available by phone and cancelled. Turo charged me again over $800.00. I went on their site and tried to close my account and it will not allow me to do thiis. I finally had to dispute the charges with the bank and cancel the card. This was the only way to stop Turo from continuing to charge my card. Turo is just another Internet scam to take peoples money.
Turo told me I have "standard" Turo insurance with a 0 deductible. A renter totally trashed my Hummer H2, causing thousands of dollars in damages and that was two months ago.
My Hummer H2 remains undrivable and unrepaired. Turo just took the word of their insured that "he didn't do it," and then refuses to pay. My own insurance won't pay either because I had rented out my (formerly) beautiful vehicle. So, in short, do NOT use Turo.com to rent out your cars. Their renters do not respect your car nor know how to drive it, and their insurance is a scam.
It's that simple. Stay away from Turo, as an owner or as a renter.
My car was in the bodyshop so I had to rent a rental car. I have tried to rent from Turo car rental. I got a 2007 Chevy. When the car was delivered it wa all dirty and damaged. I took pictures of course and filed it in the website. The AC didnt work at 90 degrees heat of Houston. The owner was out of the city i couldnt get replacemnet. I retured the car three days before the time and been charges about 1500 - with $160 cleaning fee! not funny...the car was total mess... addition milage (which i never did) 208... another 450 another fee and another fee! 1500... the car worth about 1800..thats totally RIP OFF!
They offer 25$ OFF on first time, but they over charged me, plus I talked over the phone to their customer support from India, and they made me choose another car, telling me that they were going to waive that cancellation fee but they did not! Be careful, I won't use this anymore.
Stay away from Turo!! Here is my review of Turo (formerly Relay Rides):
We dropped off a car after our rental. Over a day later we were then informed that the owner of the car says we scratched the car (which we did not). The owner then charged via Turo $467 in scratch repair charges... and Turo is asking for a $150 "processing fee". We are refusing to pay anything, and Turo is charging our credit card without our consent.
Turo has been awful to deal with during this claims process. Guilty until proven innocent as long as you have someones credit card on file.... great policy.
What makes this even more of a joke.... the car is COVERED IN SCRATCHES! Of course he picks two random ones and now wants us to pay $600 to fix them, nevermind the hundreds of scratches all over the car.
So I thought it would be a great idea to use Turo, an online application where you can rent private party vehicles. My car was being repaired and I needed a replacement for a few days....I did price when I went to pick up the car...a late model Nissan Altima that thete was a message on the trip co.outer that a tire needed maintenance , shame on me...I should have inquired about this...I wound up sustaining a flat, and unbenouneed to me this is all my responsibility. Even though there was an apparent issue with the tire that I had a documented picture of. So the next step was an investigation into the damage, which of course laid blame 100% on me. The process at this point is the owner has to invoice the company for the replacement tire....when I received the bill it was for 288 dollars, and that is utterly ridiculous because I priced the tire in multiple places and the highest cost was 150.00, they also then slapped a 50.00 service fee on me...for what I can't tell you....please be wary of renting from this app, and be missing [email protected] that if you break anything goes even if it's the owners fault...you will be responsible for repairs.
Turo Reviews
I was charged 250 for a smoking fee when I never smoked in the car. NOT EVEN A SMOKER! They send me pictures of chicken crumbs and dust as evidence of smoking in the vehicle. What a joke. Total ripoff. Don't use this service.
First I'd like to say, that I'm still relatively new to Turo. So the situation that I'm in, is on account of poor execution at the beginning of my trip. Last month I rented cars through a couple hosts who were awesome. Despite slight hiccups with poorly maintained cars it was a wonderful experience and very cost effective.
This past Sunday (7/12/2020), I rented a Mazda Miata from a guy named James L. I walked around the car and didn't see anything that stood out damage wise with the exterior, so I didn't take my own pictures (big mistake), but the host took some "far away pics" and I later learned why. The car smelled like hot garbage and was dirty when I got it (against the apps rules & regulations) but I took it anyway because I needed the car.
Mind you, other renters said his cars stinks of smoke and whatever the hell else. (I told the host about this and he said I didn't have to bring it back clean since he gave it to me like this). I brought the car back the next morning, thanked him for a great overall experience, gave him a 5 Star Rating in spite of the repulsive smell in the car, and went about my day. Later on that day, I received a text that a damage claim was submitted.
When I looked at the new pics the host uploaded it was pics of slightly cracked imperfections in the front bumper and a scratch on the grill.
The imperfections in the paint looks like a a crackled paint job as opposed to damages impacted by bumping the car.
I messaged him and told him I didn't do this and he's being dishonest. He retorted and said I'm being dishonest and I damaged his car AND I smoked in it even though he gave me the car smelling like trash and I don't smoke! I'm still waiting on the claim process to be completed but if it turns out that I'm blamed for his pre-existing damage, I'm taking this case to small claims court because I'm not paying for damages that I didn't do.
Furthermore, the so-called damages were so faint that I didn't even see it in the beginning! Even worst, he took a picture of two perfect holes in his bumper that looks like it was placed there by a machine of some sort and blamed it on me! This app is very convenient but when you have people who try to manipulate the system to get a freebie, that's when you taint the integrity of the app's objective. I used 2 debits cards with the app. The first debit card I used was my business check card. After renting a car with it (through a different host), I tried to renew the car with it for a longer period of time and Wellsfargo blocked the transaction so I switched to my personal check card.
So I removed the Wellsfargo business check card & uploaded my Suntrust personal check card. Fast forward to this claim, they told me that I would have to pay $500 towards the damages and once the claim is completed, if it's determined that it's not my fault, I'd be refunded the $500; if the cost of the claim is less than $500, I'd be refunded the difference; and if it exceeds $500, the additional difference would be deducted from my card. I blatantly told them NO, you will NOT charge my personal check card for something I didn't do, I plan to fight this whole ordeal in small claims court because I'm innocent. I immediately cancelled my personal check card, because they told me the charge would happen within 24hrs and these people went into my card history and pulled the business check card that I originally uploaded but removed & put a $500 charge on it today!
Now my account is overdrafted although I didn't authorize this, this is a nightmare! They have no proof whatsoever that I did these damages! The host is a janky, good-for-nothing, lying, horrible excuse of a human being. It's bad enough that I was already struggling financially through this pandemic, I rented a car that I no longer needed and was out $100 for one night, then for James L to falsely accuse me of scratching his bumper is absurd! There are several cases like mine where damages are pinned on innocent renters because we didn't see the imperfections on the car prior to driving off.
Now, I've disputed the $500 with Wellsfargo and it's going to take 10 days for them to come to a resolution. I wish I can just go back in time and unbook this man's car. I'm so hurt, distressed, frustrated, and disheartened with this because if I was at fault, I would take responsibility and pay up! But I'm not! How does someone crack a bumper and put two perfect holes in it???? What kind of scam company is this???? Beware of this company, they are not legit.
In 2018 i rented a car from turo. A 525 convertible bmw for a weekend business trip in the bay area.
We took an uber to the location on our confirmation but when we arrived with all our luggage, their location had changed and nobody was there. We took another uber to the new location after waiting for 30 min for customer service to get us the right address.
When we finally arrived, 2 hours later than planned and already very late to the conference we were attending, the car was not a 525 convertible bmw, it was a 325. Much smaller and barely fit the three of us and our luggage. It was dirty. Not like bachelor party dirty but dirty enough that i needed sanitizer wipes to clean it up, just in case. We picked it up at noon.
I told them i was confirmed for another car, a larger car, but cars are owned by individuals so they can't just swap it out. We were already late so he said he'd note the account. We went to the conference and noticed there was a problem with the suspension making the normally ultimate driving machine rough and jarring to drive on anything but a freeway.
We tried to call customer service but they never answered and the conference was in full swing by the time we got there.
Then the owner, who refused to acknowledge he had given us the wrong car or address the suspension issue called asking if he could have the car back early. He offered a small Really - insulting considering he listed the wrong car) refund if i'd give it up. I said i was in sf and if he wanted it back the night before he could come pick it up. I left him a message. And i left the keys at the hotel front desk in case he did. By morning he hadn't picked it up, so i returned it.
Here's the part that went sideways. There was a parade in sf and it took us 2 hours to cross market street and get back to the turo lot. We were seriously late for our flight by then and the clerk at the place said he'd do the return for us. I thanked him as we ran to get an uber to flight. We barely made it. I called customer service to inquire about what to do with the car owner since the suspension was broken and it was the wrong car. They said they'd look into it.
Then i get the bill for a late rental return. Ummmm, they claim i returned the car while i was on the airplane. I have flight records and an uber bill to back it up. I repeated asked what they were going to do about the car itself, being the wrong model listed and the broken suspension. They never did anything, just kept asking me to pay the late return. I didn't late return. I rented the car Ok this is approximate because it was almost 2 years ago) at 2:00pm ish, and i returned it at 11:30am ish.
The guy who checked us out said our return time was 2. Clearly he came from the real rental world where you get a car for the full 24 hours. But not in turo land. They caused the delays with moving locations without informing us. They had no options for a larger car when we arrived and there was the wrong model. They did nothing when the car was not as described with a suspension issue. Then all they did was try and grab more money.
Yeah, this is supposed to be the airbnb of car rentals. And on paper maybe, but not in terms of execution and certainly not in terms of customer service.
So why am i now filing a scamion ? Because they just sent me to collections. So, anyone interested in a class action lawsuit, game on, i see hundreds of complaints and they are all the same. Customer service is a money grab and sides with the car owners to get more money. Not the customer. But that's not how their marketing reads.
Do i have time to deal with this nonsense? No, i'm out saving hospitals from running out of supplies. And turo is spending their quarantine time scouring the books for people to send to collections. Because you know, now is the time to ruin people's credit and go for yet another money grab. So for the thousands of customers that just got hit with yet another stressor of a greedy company trying to take the cash you likely don't have, i got ya.
I rented a car for Christmas 2019. Over the past 2-3 weeks, I have been working through a claim for damage done to the car while I rented it. While parked at a retail store, the rental was sideswiped by someone trying to park.
I filed a police report, but because three was no camera footage the police could find and I didn't purchase insurance I was responsible for the damage. I communicated with Turo and/or the owner from the very beginning and on an almost daily basis. The owner agreed to get an estimate for the repairs, from there get an estimate from Turo, and then use those estimates to low ball an auto-body repair shop.
The claims rep Corrie Mehl from Turo issued a check for the damages without the permission of myself or the owner. Which stripped us of the ability to take it to a third body dealer. Because the check was issued, the owner lied to me and turned around and took the check making me responsible for the $2,100 in damages.
As a result, the claims rep Corrie Mehl offered me a payment plan. Which I did not ask for. We agreed to a 3-month plan of $706 for the first month, $700 the second, and $600 the third and final month. When I requested a formal letter of a few sentences confirming the payment plan we agreed to she refused.
I followed up the same day, again she refused and sent me to collection.
We were nervous about signing up our cars on Turo, but were assured by two different reps that if there should be an accident by a renter (an accident that is not our fault), the renter would be responsible for 100% of the repairs.
This may be the case, but when an accident did occur and the driver admitted to it (we have a $2300 estimate), Turo stated that the claim would go on our basic policy (that we were required to purchase), which covers only 20% of the damage cost.
After asking many times why the renter's policy is not covering, they stated that she has the same policy as we do and if we want to re-coup our out of pocket costs, we'd need to take the renter to small claims court. Therefore, they double insured the car and also failed to fully explain to me that even if the RENTER crashes the car, I would need to cover 80% of the repair (which is based on what Turo thinks the damage is).
Turo mailed out a check to us for $100 and said there opinion is that the damage is $500, and 20% of that is $100, case closed. Also, there is no option for us "OPT OUT" of their insurance - we are required to have it, BUT, the driver is also required to purchase the insurance unless they provide their own insurance.
And if they provide their own insurance, Turo still charges us a 5% fee for a protection plan that has a $3750 deductible. This practice double dips on fees and only protects the renter from going out of pocket. This practice is astonishing and we're shocked and upset that a company would operate this way. Please help!
This is the worst service ever and will be forwarding to my lawyers as well as will be filing reports with Scamion, bbb and state of california besides a potential lawsuit if we are not refunded immediately. We rented the car that had over 88,000 miles on it and is only 2 years old.
Obviously there are no standards for renting a car to someone as turo has proven here. I had a really nice trip planned for my girlfriends birthday and now the trip was ruined partially because of the bad car i rented. I used this service as i heard so many good things.
We picked up the car the night before to make sure we can get an early start to our day. About 100 miles into the trip the passenger rear tire blew out and we were stuck in the middle of nowhere with no service or stations. We were able to get 5 miles to the first service station. We then called the host as well as turo to file a claim. The host had the service station put the spare on which we paid for and she paid us back the $20. We were then told by the service guy at gas station the the other tires looked bad too and said we should have had them changed before leaving la but had no choice as we rented car from your company.
We then continued on though at 40mph in the middle of nowhere. Once we got to palm springs we were told that we are crazy for driving on the highway in the desert on a spare tire. I then called the owner and she agreed kindly to get a new tire on the car as no way we can drive back to la on a spare tire. We then had the tire changed though our 1st day of trip was screwed as we planned to do activities we had to cancel as we were in an unsafe car.
Now we have the new tire and the tire shop people tell us that all the tires should be changed and that each tire was a completely different tire which also not safe but we again had no choice. Now today we are on our way back to la with plans to stop other places to relax along the way back and the tire light comes on again.
We immediately get off the freeway and pull into a service station to be told yet again that the tires tread is very bad and that we should drive back very slow and we did. We are now safely back in la and wish i never rented this car as our trip was ruined by constant car problems. I rented this car as my car is older and wanted a safe car and my car would have been safer.
I want a full refund or i will be forced to file a lawsuit as well as reports with every business and transportation agencies in the state of california. I will be sure to share this horrible company with our 100k followers on social media as nobody should use this service. To top it off i call turo customer service and spoke to 9 different people in 5 different departments all telling us different stuff. I am not happy and want a response from someone based in the us and that is a manager. This is not ok the way your service treats customers. Not okay at all.
DO NOT TRUST TURO!!! I opened an account and entered my debit card information. Went through the process of finding a vehicle, found one I liked, went through the process of renting it, towards the end of the process it asks you to confirm by your email address, I requested confirmation 3x, no email ever came.
A few hours later, went through the process again and had a price quote for the same car that was higher than first!! I thought it was ridiculous, so I went to another known company and found a rental. At this point I wanted to remove my debit card information and close my account. I went into my account and found that you CANNOT remove your card information you can only input it!
I thought that was kind odd, so I started a chat with turo customer service to find a solution. I took pics of the entire conversation as I wanted to document everything as proof. The turo rep typed: " I see that you are trying to remove a card on file. Unfortunately, the system does not allow us to remove a card on file either.
Once the card is saved, even if you change the primary card on file, it will stay on our records. I am sorry I was not able to complete your request." Amazon and every other online company have an account management tool that allows you to remove your card information - for a good reason!!!! I downloaded my personal information from turo as they give you that option, yet my financial information was not included!!!! This is a very scary business that is keeping your financial information even when you request to have it removed!!!! Buyer beware!!!
I am the owner of a BMW 750i which I rent on Turo. I just started renting a few days ago and the app is very easy to use. Barely new to Turo, I got my first rental early in the morning. I got good lighting to take photos of the car and do the initial inspection. My first rental went ok and returned the car a few hours early. Turo gives the renter the option of extending the rental period, but not returning early. For that, you will have to contact customer support and the will complete the transaction for you. I inspected the car and everything was ok.
A few hours later, I had my second renter for only 1 day. I submitted the same photos because the previous renter returned the car in the same condition. The second renter returned the car and I just gave it a quick look because I was tired and I wanted to go back to bed. When the third renter arrieved, we noticed the front of the car had some damages.
I immidiately contacted Turo to report the damages. Without insvestigation or questions, Turo denied the claim. They said the photos are older than 24 hours and are not valid.
Today, I am still fighting with Turo and submited an BBB claim.
I found out that Turo charges insurance to the car owners and also the renters. The car owner has to submit photos before the rent happens while the renter must submit photos before and after.
Turo is a very risky business for car owners and renters.
What if there are damages underneath my car, what Turo excuse is going to be? That I did not submit photo of the bottom of my car? Or the odometer reading is off my 1 mile?
Stay away from Turo because is too risky.
Turo scam on owner Turo of San Francisco is full of scam . When you car get into an accident . You will never get road side assistance they promised. No one will help you out. They charge owner 35% of the sales to provide commercial insurance, also they ask the renter the extend insurance. But when your car crash , my cost of the repairs is $14000. They never email or call me back . Totally hooligans business. End up they email me back they will pay $900 for the repair . ... your description ...
Online rental car company is stealing money from both sides, renters and owners at the same time.
My car, the one I was renting was covered under Turo policy, and they charged me money for it.
When it was damaged for 900 dollars worth of repairs, Turo denied to cover the repair.
At the same time they told my renter that he will be charged 500 for the accident.
SO THEY GOT MY MONEY, MY RENTERS MONEY AND JUST POCKED IT.
Also out of 275 dollars I was supposed to revceive for the rental, I only got 75 bucks.
THIS COMPANY IS A SCAM ON EVERY LEVEL, NO MATTER IF YOU ARE A RENTER OR AN OWNER
I needed to lease a car for 2 weeks. My son suggested Turo as he has had good experiences. I did not. The first car I tried to lease was cancelled by the car owner. Turo charged my credit card for over $500.00. The second car I tried to lease was listed in Orange County, California but it was actually in Monrovia--3 hours from Orange County so I cancelled. The third car was fine except that I was 1/2 hour late in picking it up and the car owner got upset and was not available by phone and cancelled. Turo charged me again over $800.00. I went on their site and tried to close my account and it will not allow me to do thiis. I finally had to dispute the charges with the bank and cancel the card. This was the only way to stop Turo from continuing to charge my card. Turo is just another Internet scam to take peoples money.
Turo told me I have "standard" Turo insurance with a 0 deductible. A renter totally trashed my Hummer H2, causing thousands of dollars in damages and that was two months ago.
My Hummer H2 remains undrivable and unrepaired. Turo just took the word of their insured that "he didn't do it," and then refuses to pay. My own insurance won't pay either because I had rented out my (formerly) beautiful vehicle. So, in short, do NOT use Turo.com to rent out your cars. Their renters do not respect your car nor know how to drive it, and their insurance is a scam.
It's that simple. Stay away from Turo, as an owner or as a renter.
My car was in the bodyshop so I had to rent a rental car. I have tried to rent from Turo car rental. I got a 2007 Chevy. When the car was delivered it wa all dirty and damaged. I took pictures of course and filed it in the website. The AC didnt work at 90 degrees heat of Houston. The owner was out of the city i couldnt get replacemnet. I retured the car three days before the time and been charges about 1500 - with $160 cleaning fee! not funny...the car was total mess... addition milage (which i never did) 208... another 450 another fee and another fee! 1500... the car worth about 1800..thats totally RIP OFF!
They offer 25$ OFF on first time, but they over charged me, plus I talked over the phone to their customer support from India, and they made me choose another car, telling me that they were going to waive that cancellation fee but they did not! Be careful, I won't use this anymore.
Stay away from Turo!! Here is my review of Turo (formerly Relay Rides):
We dropped off a car after our rental. Over a day later we were then informed that the owner of the car says we scratched the car (which we did not). The owner then charged via Turo $467 in scratch repair charges... and Turo is asking for a $150 "processing fee". We are refusing to pay anything, and Turo is charging our credit card without our consent.
Turo has been awful to deal with during this claims process. Guilty until proven innocent as long as you have someones credit card on file.... great policy.
What makes this even more of a joke.... the car is COVERED IN SCRATCHES! Of course he picks two random ones and now wants us to pay $600 to fix them, nevermind the hundreds of scratches all over the car.
Do not use Turo. Stay away.
So I thought it would be a great idea to use Turo, an online application where you can rent private party vehicles. My car was being repaired and I needed a replacement for a few days....I did price when I went to pick up the car...a late model Nissan Altima that thete was a message on the trip co.outer that a tire needed maintenance , shame on me...I should have inquired about this...I wound up sustaining a flat, and unbenouneed to me this is all my responsibility. Even though there was an apparent issue with the tire that I had a documented picture of. So the next step was an investigation into the damage, which of course laid blame 100% on me. The process at this point is the owner has to invoice the company for the replacement tire....when I received the bill it was for 288 dollars, and that is utterly ridiculous because I priced the tire in multiple places and the highest cost was 150.00, they also then slapped a 50.00 service fee on me...for what I can't tell you....please be wary of renting from this app, and be missing [email protected] that if you break anything goes even if it's the owners fault...you will be responsible for repairs.