I visited the True Value in Van Alstyne, TX to purchase Ice Melt to help out several clients that asked me to help out with the snow and ice blizzard that we had in Dallas in the week of February 14-19, 2021 . As I was helping out several clients, I realized that I ordered way too much product and didn't use all the bags. At this point I put an ad on Facebook Marketplace to see if I could sell the remaining bags which I was not successful on my endeavor.
I decided to take the rest of the product back 2/18/21. I live about an hour away from the True Value in Van AIstyne, TX and when I got there, I was told from a female owner that they could not take the return. She stated the other male owner Gerald Strother would be here shortly and wait and speak to him.
When he showed up, he had 2 other guys with him and proceeded to block me in the parking lot with trucks, preventing me to leave and not explaining his actions. At that moment I feared what was going to happen next. Being a female and having 3 guys surrounding me it startled me. I didn't know what was going to happen next and didn't know if they were there trying to bully me and intimate me? Either way, it is unacceptable and will not be tolerated.
When I asked Gerald to return the items I purchased, he flat said "NO!!". I asked about your return policy? He said "It doesn't matter! I am not taking the product back!"...angrily!
In my opinion, this was unacceptable behavior! The owner went to great lengths to find me on one of my social media accounts and I assume he got my name off the purchase ticket. Gerald and his wife started harassing me on my Facebook messenger account. I have the messages that would be willing to provide.
This is UNACCEPTABLE BEHAVIOR.. I was born and raised in Chicago. True Value is a Chicago based company and have always shopped there since I was a kid and all of my family.
After this incident I called Customer service at True Value to report the Owner Gerald Strother and his store in Van Alstyne, TX . The rep I spoke to was Nina and she apologized and said the district manager for that region would be contacting me. Needless to say it has been over a month and no one has contacted to me on this matter, which is a very unacceptable situation. How disappointing and unprofessional of a company as big as True Value! I am asking for a full refund on all of the product and depending on how this is handled through corporate, I will have to see if I ever shop or refer anyone to True Value again.
Since I did report this to Corporate and haven't heard anything back, I will be posting on various social media sites and the BBB, along with filing a complaint with the Texas Attorney General's office.
True Value Company, LLC. Reviews
I visited the True Value in Van Alstyne, TX to purchase Ice Melt to help out several clients that asked me to help out with the snow and ice blizzard that we had in Dallas in the week of February 14-19, 2021 . As I was helping out several clients, I realized that I ordered way too much product and didn't use all the bags. At this point I put an ad on Facebook Marketplace to see if I could sell the remaining bags which I was not successful on my endeavor.
I decided to take the rest of the product back 2/18/21. I live about an hour away from the True Value in Van AIstyne, TX and when I got there, I was told from a female owner that they could not take the return. She stated the other male owner Gerald Strother would be here shortly and wait and speak to him.
When he showed up, he had 2 other guys with him and proceeded to block me in the parking lot with trucks, preventing me to leave and not explaining his actions. At that moment I feared what was going to happen next. Being a female and having 3 guys surrounding me it startled me. I didn't know what was going to happen next and didn't know if they were there trying to bully me and intimate me? Either way, it is unacceptable and will not be tolerated.
When I asked Gerald to return the items I purchased, he flat said "NO!!". I asked about your return policy? He said "It doesn't matter! I am not taking the product back!"...angrily!
In my opinion, this was unacceptable behavior! The owner went to great lengths to find me on one of my social media accounts and I assume he got my name off the purchase ticket. Gerald and his wife started harassing me on my Facebook messenger account. I have the messages that would be willing to provide.
This is UNACCEPTABLE BEHAVIOR.. I was born and raised in Chicago. True Value is a Chicago based company and have always shopped there since I was a kid and all of my family.
After this incident I called Customer service at True Value to report the Owner Gerald Strother and his store in Van Alstyne, TX . The rep I spoke to was Nina and she apologized and said the district manager for that region would be contacting me. Needless to say it has been over a month and no one has contacted to me on this matter, which is a very unacceptable situation. How disappointing and unprofessional of a company as big as True Value! I am asking for a full refund on all of the product and depending on how this is handled through corporate, I will have to see if I ever shop or refer anyone to True Value again.
Since I did report this to Corporate and haven't heard anything back, I will be posting on various social media sites and the BBB, along with filing a complaint with the Texas Attorney General's office.
Sincerely,
TJ