I clicked on a pop-up ad for a free trial of a skin-care product which sounded interesting--namely, True Derma Collagen Serum.
Being wary of a possible scam (my husband hd been taken in previously by a similar wine club scheme), I read the offer thoroughly, and found no mention of having to return it within a certain time period... or that if I didn't, I would be receiving the product on a monthly basis.
Well, the so-called "Free" sample arrived. I tried it. I didn't see any difference in skin tone, etc. So, I put it aside and thought no more about it when what to my wondering eyes did appear in my mailbox--another shipment of the same product!
This time the packing slip contained a phone number and email address in the event that I had any questiions or concerns. Shortly thereafter I received my credit card statement showing two charges of $98.41 each from True Derma. (More expensive than Lancome, Estee Lauder or any other top-line department store brands.)
Of course, I notified my credit card company not to pay those charges until I could ascertain just what was going on. I then called True Derma was was told, in essence, that it was my tough luck...that I had to have returned the first shipment within 2 weeks of receipt, and that since I hadn't, I was obligated to receive shipments on a monthly basis.
I finally managed to cancel the (non-existent) "agreement" and was told that I should ship--at my expense--the second bottle of the product to a P.O. box in Phoenix, AZ (yet another city!) in order to receive a credit to my credit card account.
So, I am still stuck with one of the $98.41 charges for a product I do not want.
Truderma, Llc Reviews
I clicked on a pop-up ad for a free trial of a skin-care product which sounded interesting--namely, True Derma Collagen Serum.
Being wary of a possible scam (my husband hd been taken in previously by a similar wine club scheme), I read the offer thoroughly, and found no mention of having to return it within a certain time period... or that if I didn't, I would be receiving the product on a monthly basis.
Well, the so-called "Free" sample arrived. I tried it. I didn't see any difference in skin tone, etc. So, I put it aside and thought no more about it when what to my wondering eyes did appear in my mailbox--another shipment of the same product!
This time the packing slip contained a phone number and email address in the event that I had any questiions or concerns. Shortly thereafter I received my credit card statement showing two charges of $98.41 each from True Derma. (More expensive than Lancome, Estee Lauder or any other top-line department store brands.)
Of course, I notified my credit card company not to pay those charges until I could ascertain just what was going on. I then called True Derma was was told, in essence, that it was my tough luck...that I had to have returned the first shipment within 2 weeks of receipt, and that since I hadn't, I was obligated to receive shipments on a monthly basis.
I finally managed to cancel the (non-existent) "agreement" and was told that I should ship--at my expense--the second bottle of the product to a P.O. box in Phoenix, AZ (yet another city!) in order to receive a credit to my credit card account.
So, I am still stuck with one of the $98.41 charges for a product I do not want.
Buyers BEWARE!!!
Dion
Los Angeles, CA