Their two movers dropped our brand-new refrigerator on the front steps of our house while bringing it inside, causing major dents and numerous large scrapes. One of the movers said the damage was so bad that it will need to be replace. He said their boss, Larry, will take care of it. After speaking with Larry over the phone and emailing him photos of the damage, he promised his insurance adjuster will contact me within a week.
After over a week of not hearing from anyone, I emailed the company for an update and was told they forwarded the information to their insurance company. It's been almost a month and no contanct from any insurance company. Tru Solutions also stopped responding to our inquiries.
It seems this company has NO INSURANCE despite advertising they are insured on their website. The owners have also been very aggressive at posting great reviews on themselves on numerous websites which has been very deceptive to consumers. Unfortunate because the moversnd were polite and helpful.
Tru Solutions Moving, LLC. Reviews
Their two movers dropped our brand-new refrigerator on the front steps of our house while bringing it inside, causing major dents and numerous large scrapes. One of the movers said the damage was so bad that it will need to be replace. He said their boss, Larry, will take care of it. After speaking with Larry over the phone and emailing him photos of the damage, he promised his insurance adjuster will contact me within a week.
After over a week of not hearing from anyone, I emailed the company for an update and was told they forwarded the information to their insurance company. It's been almost a month and no contanct from any insurance company. Tru Solutions also stopped responding to our inquiries.
It seems this company has NO INSURANCE despite advertising they are insured on their website. The owners have also been very aggressive at posting great reviews on themselves on numerous websites which has been very deceptive to consumers. Unfortunate because the moversnd were polite and helpful.