Be aware that rentalcars.com tries to trick you into buying expensive extra services. Clicking the "book now" button will silently add extra insurance to the booking.
The updated total price is only displayed on the very last page before the payment in small font in the very corner of the screen that is not visible without scrolling. So you only notice that you bought an extra service after you paid. The website is clearly built like this on purpose, to tricky you. SCAM TACTICS!
Horrible, read the fine print. Or better yet, don't use them at all!
I recently booked a car through Priceline.com/Rentalcars.com which is partnered with TravelJigsaw limited. Beware!
I was in Germany at the time I made the booking. I am a U.S. citizen.
Upon my arrival to the Dollar Rent-A-Car counter I was told that my “voucher” would not be accepted because I didn’t have a foreign license. I was very confused since I’m a U.S. citizen, with a U.S. driver’s license, in the U.S. - I didn’t even know what a “voucher” was. Apparently, buried deep in the fine print was some language about needing a foreign license. Apparently this happened because I was in Europe at the time of the booking. At no point was there any prompt or extra warning of this requirement. Being that my address is in the U.S., one would assume that the site would make this clear so that I wouldn’t have any hassles at the counter. This was not the case.
I was told that if I wanted a car I could book one from them at the walk-in rate, but my online reservation wouldn’t be honored, and since it was through Travel Jigsaw (a company I have never heard of), that I would have to contact them to get my refund.
I then rented a car (since I had no other choice) and decided I would call Priceline/Rentalcars.com to sort out the refund for my reservation that was not able to be honored.
After not being about to get through to the customer service line for a day, I finally got through. The customer service agent told me that there was nothing he could do and would charge me for three days of rental. This was unacceptable to me so I called back to get a more helpful agent. They were also not very helpful and refused to let me talk to a manager or offer me my money back.
I am now in a hell of contacting Priceline/Rentalcars.com to get my money back and I don't know if I will...
In December 12, 2015 RENTALCARS.COM accepted my reservation request (Booking Reference Number: 359508952), which presupposes not only the existence of the offered vehicle as well as its availability for the requested period (Dec 26 to Jan2).
At time of booking I made an advance payment of the fees ($ 361.00), which was immediately charged in my credit card.
Before the trip, I received a number of messages with the offer of an "upgrade" to change the car reservation for a bigger car which, consequently, would make me incur in greater expense. This fact (upgrade offers) , incidentally, presupposed the existence and availability not only of the vehicle reserved by me but also other vehicles availability, ie this insistent offer presupposed the existence and availability of even more vehicles for the period.
By the pick-up day and time of the reserved vehicle (Saturday night – 7pm), I was told by Hertz employee that there were no vehicles available (??????). As absurd as this fact (shortage of vehicles even reserved and prepaid) is the non-receipt of any prior notice by RENTALCARS.COM or HERTZ; so that we could prepare ourselves for changing our vacation plans.
Well, I and other customers were waiting for the manager and, as she did not come, we went to meet him at the airport garage HERTZ facilities. The manager reported that customers had not returned already rented vehicles and that we should come back the next day (Monday – Dec 28). So, after several hours spent in waiting and arguments, I had no other alternative than taking a taxi to my destination (Hotel Gran Melia - Rio Grande ); 19 miles far from the airport. I was supposed to have a happy dinner with my family in the way, but we have a late and expensive dinner in the hotel.
The next day (Sunday) I called HERTZ Puerto Rico and was informed of the lack of vehicles available in Puerto Rico not only that day but also there would be no vehicles available until the weekend (when I was supposed to drop off the car). I tried to call HERTZ customer services, but it only works in business days (…).
In sequence called RENTALCARS.COM and the clerk also emphasized the inexistence of any rental vehicles in Puerto Rico and, as an alternative, commented that I could book any vehicle, anywhere and excessive price would be refunded for you. The next day (Sunday – Dec. 29), I called several local vehicles car rentals, which had no vehicles available until the next weekend. In sequence, I called RENTALCARS.COM again and the clerk apologized and said he had nothing to do. So, I said I would keep try to have my vacation trip as possible and, further, draw and present a travel report with my transportation spending and would wait for its evaluation.
I like to show my displeasure and to stress that RENTALCARS.COM and HERTZ have destroyed my vacation plan. In planning my vacation, I had the option (1) to stay in San Juan and make short taxi trips and sightseeing in group tours (excursions) or (2) book a resort and rent a car to travel around.
I decided for the second option and I booked a more comfortable and expensive hotel outside the capital (Gran Melia Rio Grande) counting on the rental vehicle, just to easily move me around the island without getting stuck in the metropolitan traffic and do not incur costs with parking; thus having more schedule time flexibility for tourism and shopping.
In addition, the rented vehicle would enable me to save some money by reducing costs as the room I had booked has kitchen; which would enable me to make breakfasts and quick meals with purchased food a grocery store.
Still, the vehicle would enable me to make main meals outside the hotel, which, as I have mentioned, is a hotel with international cuisine restaurants and highly expensive.
Lack of vehicle also spoiled my plans to meet the islands of Culebra and Vieques; also, limited my visit to El Yunque forest and the historical district of San Juan (Old San Juan).
As a result of the frustrated rental:
I got stuck in the hotel more than I supposed to – so, I incurred in higher food costs and had my food options limited;
Year-end party not enjoyed - as I thought I would have had a vehicle, I have not booked me and my family participation in the Meliá year-end party; so we were out of the party with no options as the hotel is a resort some miles far from safe places (...);
My mobility was more limited and more expensive – as stuck in a resort, there were not so many taxis and thereby I incurred in large waiting time for getting back and forth;
I could not go to tourist spots - could not book groups (excursions) to certain sights and for that I was, I was limited by the duration and path, which was not part of my plans;
Unexpected costs – Due to the frustrated rental, I had to make several international phone calls I not expected to make.
I could not shop effectively supermarket - with already commented, was part of my vacation plan save on quick meals and breakfast; although used taxi to go to the market to shop, it was highly uncomfortable.
In short, it make me feel disrespected as I was clearly put aside for providing other client that should have paid a fare higher than me. I am my family are extremely disappointed with RENTALCARS.COM and HERTZ.
After coming back home, I present a claim to RENTALCARS.COM to reimburse the fees for the car I was not provided along with the unexpected expenses I had to bear due to fail in providing me a car. RENTALCARS.COM said it would discuss with HERTZ and, believe, RENTALCARS.COM is not responding my messages.
Think before using RENTALCARS.COM and HERTZ because they may not only fail in providing you a car, but also do not reimburse prepaid fees and expenses. I have been stolen and cheated!
TravelJigsaw Limited Reviews
SCAM
Be aware that rentalcars.com tries to trick you into buying expensive extra services. Clicking the "book now" button will silently add extra insurance to the booking.
The updated total price is only displayed on the very last page before the payment in small font in the very corner of the screen that is not visible without scrolling. So you only notice that you bought an extra service after you paid. The website is clearly built like this on purpose, to tricky you. SCAM TACTICS!
Horrible, read the fine print. Or better yet, don't use them at all!
I recently booked a car through Priceline.com/Rentalcars.com which is partnered with TravelJigsaw limited. Beware!
I was in Germany at the time I made the booking. I am a U.S. citizen.
Upon my arrival to the Dollar Rent-A-Car counter I was told that my “voucher” would not be accepted because I didn’t have a foreign license. I was very confused since I’m a U.S. citizen, with a U.S. driver’s license, in the U.S. - I didn’t even know what a “voucher” was. Apparently, buried deep in the fine print was some language about needing a foreign license. Apparently this happened because I was in Europe at the time of the booking. At no point was there any prompt or extra warning of this requirement. Being that my address is in the U.S., one would assume that the site would make this clear so that I wouldn’t have any hassles at the counter. This was not the case.
I was told that if I wanted a car I could book one from them at the walk-in rate, but my online reservation wouldn’t be honored, and since it was through Travel Jigsaw (a company I have never heard of), that I would have to contact them to get my refund.
I then rented a car (since I had no other choice) and decided I would call Priceline/Rentalcars.com to sort out the refund for my reservation that was not able to be honored.
After not being about to get through to the customer service line for a day, I finally got through. The customer service agent told me that there was nothing he could do and would charge me for three days of rental. This was unacceptable to me so I called back to get a more helpful agent. They were also not very helpful and refused to let me talk to a manager or offer me my money back.
I am now in a hell of contacting Priceline/Rentalcars.com to get my money back and I don't know if I will...
In December 12, 2015 RENTALCARS.COM accepted my reservation request (Booking Reference Number: 359508952), which presupposes not only the existence of the offered vehicle as well as its availability for the requested period (Dec 26 to Jan2).
At time of booking I made an advance payment of the fees ($ 361.00), which was immediately charged in my credit card.
Before the trip, I received a number of messages with the offer of an "upgrade" to change the car reservation for a bigger car which, consequently, would make me incur in greater expense. This fact (upgrade offers) , incidentally, presupposed the existence and availability not only of the vehicle reserved by me but also other vehicles availability, ie this insistent offer presupposed the existence and availability of even more vehicles for the period.
By the pick-up day and time of the reserved vehicle (Saturday night – 7pm), I was told by Hertz employee that there were no vehicles available (??????). As absurd as this fact (shortage of vehicles even reserved and prepaid) is the non-receipt of any prior notice by RENTALCARS.COM or HERTZ; so that we could prepare ourselves for changing our vacation plans.
Well, I and other customers were waiting for the manager and, as she did not come, we went to meet him at the airport garage HERTZ facilities. The manager reported that customers had not returned already rented vehicles and that we should come back the next day (Monday – Dec 28). So, after several hours spent in waiting and arguments, I had no other alternative than taking a taxi to my destination (Hotel Gran Melia - Rio Grande ); 19 miles far from the airport. I was supposed to have a happy dinner with my family in the way, but we have a late and expensive dinner in the hotel.
The next day (Sunday) I called HERTZ Puerto Rico and was informed of the lack of vehicles available in Puerto Rico not only that day but also there would be no vehicles available until the weekend (when I was supposed to drop off the car). I tried to call HERTZ customer services, but it only works in business days (…).
In sequence called RENTALCARS.COM and the clerk also emphasized the inexistence of any rental vehicles in Puerto Rico and, as an alternative, commented that I could book any vehicle, anywhere and excessive price would be refunded for you. The next day (Sunday – Dec. 29), I called several local vehicles car rentals, which had no vehicles available until the next weekend. In sequence, I called RENTALCARS.COM again and the clerk apologized and said he had nothing to do. So, I said I would keep try to have my vacation trip as possible and, further, draw and present a travel report with my transportation spending and would wait for its evaluation.
I like to show my displeasure and to stress that RENTALCARS.COM and HERTZ have destroyed my vacation plan. In planning my vacation, I had the option (1) to stay in San Juan and make short taxi trips and sightseeing in group tours (excursions) or (2) book a resort and rent a car to travel around.
I decided for the second option and I booked a more comfortable and expensive hotel outside the capital (Gran Melia Rio Grande) counting on the rental vehicle, just to easily move me around the island without getting stuck in the metropolitan traffic and do not incur costs with parking; thus having more schedule time flexibility for tourism and shopping.
In addition, the rented vehicle would enable me to save some money by reducing costs as the room I had booked has kitchen; which would enable me to make breakfasts and quick meals with purchased food a grocery store.
Still, the vehicle would enable me to make main meals outside the hotel, which, as I have mentioned, is a hotel with international cuisine restaurants and highly expensive.
Lack of vehicle also spoiled my plans to meet the islands of Culebra and Vieques; also, limited my visit to El Yunque forest and the historical district of San Juan (Old San Juan).
As a result of the frustrated rental:
I got stuck in the hotel more than I supposed to – so, I incurred in higher food costs and had my food options limited;
Year-end party not enjoyed - as I thought I would have had a vehicle, I have not booked me and my family participation in the Meliá year-end party; so we were out of the party with no options as the hotel is a resort some miles far from safe places (...);
My mobility was more limited and more expensive – as stuck in a resort, there were not so many taxis and thereby I incurred in large waiting time for getting back and forth;
I could not go to tourist spots - could not book groups (excursions) to certain sights and for that I was, I was limited by the duration and path, which was not part of my plans;
Unexpected costs – Due to the frustrated rental, I had to make several international phone calls I not expected to make.
I could not shop effectively supermarket - with already commented, was part of my vacation plan save on quick meals and breakfast; although used taxi to go to the market to shop, it was highly uncomfortable.
In short, it make me feel disrespected as I was clearly put aside for providing other client that should have paid a fare higher than me. I am my family are extremely disappointed with RENTALCARS.COM and HERTZ.
After coming back home, I present a claim to RENTALCARS.COM to reimburse the fees for the car I was not provided along with the unexpected expenses I had to bear due to fail in providing me a car. RENTALCARS.COM said it would discuss with HERTZ and, believe, RENTALCARS.COM is not responding my messages.
Think before using RENTALCARS.COM and HERTZ because they may not only fail in providing you a car, but also do not reimburse prepaid fees and expenses. I have been stolen and cheated!