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Travel Guard

Country United States
State Alabama
City Stevens Point
Phone 1.800.826.4919

Travel Guard Reviews

  • May 30, 2020

In January 2020 I purchased 2 airline JetBlue tickets and travel insurance from AIG Travel Guard for a round trip to Florida trough Expedia. My travel dates were March 21 2020 and returning March 29th. Unfortunately, me and my wife who was working in a nursing home got very sick with the COVID-19 virus. We were very sick for over a month and a half and there was no way to travel with an airplane. We got tested and we ware positive for the COVID-19 virus.

Our doctor ordered us to stay home under quarantine and not to travel at all. We canceled our flight with JetBlue and filed a claim online with AIG Travel Guard for a full refund of our airline tickets. We submitted letters from our doctor and our COVID-19 blood test as per AIG’s request. Now it is over 2 months and we never received our refund and every time we call them (after we are on hold for 40 to 60 minutes) they keep telling us "We are experiencing unprecedented call volumes and extended hold times due to the Coronavirus (COVID-19) outbreak”.

We would like a full refund ASAP from this company, we had paid them for that insurance, and they must honor it.

  • Apr 18, 2020

Travel Guard refused to refund travel insurance money when flight was cancelled due to Covid-19. They are intentionally not helping customers to save their won skins. I would be willing to bet that they are not only keeping peoples money but will also apply and take SBA money.

  • Nov 5, 2019

I booked a flight for wife and I from Kunming China to Chiang Mai Thailand in September with return flight from Chiang Mai to Kunming on 10/3. The purpose of trip was tourism. I purchased the Travel Guard flight insurance from the link on the orbitz web site. In Thailand, my wife had to see a dentist who wanted to do surgery.

The surgery was delayed until Oct 3, the date of our scheduled return flight to Kunming. I changed the flight, having to pay an additional 600 usd and filed a claim with Travel Guard/AIG. They made every excuse not to honor the claim, first lying and saying that the trip's purpose was to see the dentist.

When I proved this false, they said they only honor claims when the illness in unexpected. Of course, my wife's toothache was not expected. This is a rip off scam company. Nobody should ever purchase this insurance.

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