They used bait and switch tactics with their estimates. Dave Dittbrenner, the owner of this establishment, gave me a verbal and written estimate of not more than $2400 for the transmission work I needed. The actual charge was $339.16 more! They tacked an mysterious "Shop Fee" of $130.06, fluid charges of $95.60 at $11.95 per quart (the most expensive synthetic transmission fluid at Pep Boys costs $5.99!), and sales tax.
They pointed out that their written estimate contained a disclosure that these fees were not included. It was true that their written estimate had this "fine print" that I did not notice. Since I talked with Dave, who assured me that my maximum cost would be $2400, I did not notice the fine print.
When I called to complain about the charges, Dave called me back and instead of discussing the charges he told me that if I dispute the charges with my credit card, his lawyer assured him this was illegal. He did not even try to discuss this with me, because he knew that he intentionally mislead me. I would not recommend this place to anyone -- they cannot be trusted!
Transplant Transmission Reviews
They used bait and switch tactics with their estimates. Dave Dittbrenner, the owner of this establishment, gave me a verbal and written estimate of not more than $2400 for the transmission work I needed. The actual charge was $339.16 more! They tacked an mysterious "Shop Fee" of $130.06, fluid charges of $95.60 at $11.95 per quart (the most expensive synthetic transmission fluid at Pep Boys costs $5.99!), and sales tax.
They pointed out that their written estimate contained a disclosure that these fees were not included. It was true that their written estimate had this "fine print" that I did not notice. Since I talked with Dave, who assured me that my maximum cost would be $2400, I did not notice the fine print.
When I called to complain about the charges, Dave called me back and instead of discussing the charges he told me that if I dispute the charges with my credit card, his lawyer assured him this was illegal. He did not even try to discuss this with me, because he knew that he intentionally mislead me. I would not recommend this place to anyone -- they cannot be trusted!