The problem: false lifetime warranty. After having issue with the "hot welded seam" coming unstock and leaving a regular glue residue everywhere, leaving the cover both unuseable and no longer waterproof, i contacted the company with receipt and purchase information in order to make use of the lifetime warranty. Company was very responsive and communicative. The current price of the item is 47.93$. After 2 years of use, and regarding this item with lifetime warranty, the company requested 35$ as shipping and handling for the replacement cover. This means they were asking for approximately 75% of the purchase price for the replacement. Obviously, they were simply selling me a new cover at cost.
I have no problem paying a reasonable shipping and handling cost for a replacement item, which given it's weight and size would have been much closer to 15$ at most, but obviously i felt insulted as lifetime warranty was prominently displayed and the damage was clearly a manufacturing defect. I responded to the company stating that i felt that 75$ felt more like a discount for buying again and hardly a warranty replacement, and there response was...Well weeks have passed, i sent another message, and i have never heard from them again. I contacted them politely and respectively, and nonetheless upon simply questioning their method they never contacted me again. I feel like this is an insulting, unprofessional behavior.
Hopefully this message serves to warn future buyers against this company in the future. It's simply not worth it considering that there are other options. A low quality cover, with effectively the a warranty lasting as long as ebay's protection period lasts. Everyone wants a deal, but sometimes it simply isn't worth being tricked when your warned in advance.
The Cover Factory Store Reviews
The problem: false lifetime warranty. After having issue with the "hot welded seam" coming unstock and leaving a regular glue residue everywhere, leaving the cover both unuseable and no longer waterproof, i contacted the company with receipt and purchase information in order to make use of the lifetime warranty. Company was very responsive and communicative. The current price of the item is 47.93$. After 2 years of use, and regarding this item with lifetime warranty, the company requested 35$ as shipping and handling for the replacement cover. This means they were asking for approximately 75% of the purchase price for the replacement. Obviously, they were simply selling me a new cover at cost.
I have no problem paying a reasonable shipping and handling cost for a replacement item, which given it's weight and size would have been much closer to 15$ at most, but obviously i felt insulted as lifetime warranty was prominently displayed and the damage was clearly a manufacturing defect. I responded to the company stating that i felt that 75$ felt more like a discount for buying again and hardly a warranty replacement, and there response was...Well weeks have passed, i sent another message, and i have never heard from them again. I contacted them politely and respectively, and nonetheless upon simply questioning their method they never contacted me again. I feel like this is an insulting, unprofessional behavior.
Hopefully this message serves to warn future buyers against this company in the future. It's simply not worth it considering that there are other options. A low quality cover, with effectively the a warranty lasting as long as ebay's protection period lasts. Everyone wants a deal, but sometimes it simply isn't worth being tricked when your warned in advance.