I told my son I would pay for the repair of the Transmission on his SUV. My son called Tanner Transmission after the shop by his house in Grantsville said it would take them nearly two weeks to get his SUV in to repair his transmission. They had quoted him $2500.00 to rebuild his transmission.
He told Tanner of the quote and they told him that they would do it for the same price. The vehicle was not operable and Tanner told them they would tow it to thier shop for free. He told them to go ahead with the job. Tanner Transmission sent a tow truck to my sons home in Grantsville and picked up his SUV and towed it to their shop. The next morning they called my son and told him that his vehicle was vandalized and his tires and wheels were stolen from his SUV while on their shop property.
The Tires were pretty new and the wheels were expensive ones we have receipts for both, there was some other damage to the vehicles body as well. They told him that they would take care of it and take it off of the cost of the transmission rebuild. They said that they never had anything like that happen before which does make me suspicious as to who may have taken the tires and wheels. They did file a police report which fully documents the vehicle was in their possession and care when this happened.
My son went in to pick up the SUV today (9/12/2016) with his receipts for the tires and wheels in hand. They told him that the cost was 2900.00 not the 2500.00 that they agreed to and that they were not doing anything about the theft and vandalism to my sons SUV, that it was the same if he had left it in a K-Mart parking lot and had that happen. The main point is that once they sent their tow truck and picked up the vehicle they took control and responsibility for it's care and should have put it in a secure location their liability is not even questionable in this matter. I had him ask them to provide him with their companies Registered Agent so we would know who to serve when we sued them. The employee called his manager or owner and the only thing they would provide is that they were insured by Farmers Insurance, no agent no information nothing.
I fully intend to take legal action against Tanner Transmission and to do all I can to stop anyone from using this dishonest company. They will pay for the tires, wheels, damage, attorney fees and I hope some punitive damages.
My 2006 Suzuki Grand Vitara was having some problems with the transmission. The check engine light was always on. Intermittently an ESP light would come on. When the ESP light came on it would take a long time to accelerate. I would have to turn the car off and then back on to temporarily make the ESP light turn of. Because of this problem my car would not pass emissions/inspections to get it registered.
I took my car to Tanner Transmissions around July 15th. I spoke with a guy named Nate who said that they would charge to diagnose the problem. He called me a few days later and said that they needed to replace the TCM (transmission control module) and the shift solenoid, along with a few other small things.
He said they would need to special order the TCM which should take about 6-8 days to receive and the installation only took a few hours. He said I needed to pay for the TCM upfront which was $475 which I paid with my credit card. A week went by and I had not heard from Nate. I waited a couple of days and called the shop. A woman answered and she said Nate had been out sick for the last two days. She said she would have someone call me, that was a Friday and no one called me that Friday. I called on a Monday simply for an update on my car and possible an estimate of when I could expect my car back and spoke with Blaine, who I believe is the owner. He said they were busy and he would call me later. I waited several hours and had not gotten a call back. I called and spoke with Blaine. He said they were busy and he had not checked on my car but that he would call me before the end of business that day. He never called me back that day.
I called the next day concerned about what was going on and not even being able to get a response as to the status of my car. He said that Nate had left their company from one day to the next and they did not know the status of the order for the part, the TCM. They were waiting for it to come in and had no idea where Nate had ordered it from.
Maybe a week went by and I still had not heard anything about my car. I called them again and this time spoke with Erin. He said they still had no information about the part that I had been charged $475 for and that they were going to do some investigating. Maybe another week went by and I finally got a call from Erin saying that Nate had never ordered the part but that they were going to order it from somewhere here in Utah.
A few days went by, I got a call from Erin saying that my car was ready to be picked up. I paid them the remaining amount owed which was $401. The total I have paid them is now $876. I picked it up and drove it for 2 miles and then the same exact problem occurred. The check engine light came on along with the ESP light and it took a long time to accelerate. I took it back to Tanner Transmissions. They said that they had not replaced the shift solenoid because they believed that replacing the TCM would fix the problem. He said they were now going to replace the shift solenoid and would need a few hours with the car. Later that day Erin called me back and said my car was ready. I picked it up and drove it about 5 miles when the exact same problem (check engine, ESP light, slow acceleration) happened again.
I took it back to Tanner Transmission again and they were shocked that the same problem was occuring. They said they could not understand the problem. They said they would need some more time with my car. Maybe later that week Erin called me back and said that they needed to do a rediagnosis which would cost me $100 an hour. By this time they have already had my car for a month and I have already paid them the full amount we had initally agrreed upon which is $876. I told him that it was unacceptable that after all this time and having already paid them for them to be trying to charge me another $100/hour. He said that I had paid for the work done to this point. I said that I had agreed to pay them to repair the initial problem which had not been repaired. He said he would talk to his manager and call me back. He called me back 2 minutes later saying that he had misunderstood his boss, that they were not going to charge me for the rediagnosis and then proceeded to explain exactly what they were going to do which was to replace the TCM again at no extra cost to me. It seemed odd to me that they were trying to charge me to "rediagnose" the vehicle but two minutes later explained exactly what they needed to do. He said that ordering and replacing the TCM would take a few days. This was on a Thursday and he said that they should have the repair done by Tuesday of the next week.
Erin called me today Tuesday 08/30/2016 and said that the problem was not electrical like they thought and that they would have to do an RDI on my transmission which would cost another approximately $560. At this point they have had my vehicle for about a month and a half. I told them not to do an RDI and asked them if my vehicle was ready for me to pick it up. He said it would take an hour and a half to put the exhaust back on. I asked him to call me when it was ready. I finally called him back about 3 hours later to ask if it was ready to pick up and Erin said it was.
I cannot believe that after all this time of having my car and the $876 I paid them in full that they just threw their hands up in the air and their only solution was to ask me for $560 more to simply check for another solution. This company seems completely disreputable despite being a chain here in Utah. I would recommend everyone in Utah to find another reputable place to take their car for transmission repair.
Do not take your vehicle to Tanner they are scammers I took my tranny pan off before I took it in I put the pan back on never told them that I took it off my truck computer was saying shift soleniod I Seen both soleniods they looked normal .they call me an say 2500 everything looks good and it shifts into all gears except 3rd no flakes or chunks of metal I pick it up and it won't drive barley moves and I drove it there fine so I take pan off at home and all wiring is ripped out of both soleniods so they had ripped them out so I take it to a professional and they had unplugged a wire on top plugged wire back in changed shift soleniods and everything works fine .I was just trying to find an honest shop and TANNER is NOT one of them all the people working there looked 20 years old to me they told me if I get a loan barrow 3200 is case they go over after all this I looked up Tanner and they have no good reviews I just don't want anyone to go through the same scam I did my boss said they forgot to put his filter in so it had no power until he got a filter .I think Tanner should be fined by all city's they are in thanks for reading my experience with the scammers
Tanner Transmissions Reviews
I told my son I would pay for the repair of the Transmission on his SUV. My son called Tanner Transmission after the shop by his house in Grantsville said it would take them nearly two weeks to get his SUV in to repair his transmission. They had quoted him $2500.00 to rebuild his transmission.
He told Tanner of the quote and they told him that they would do it for the same price. The vehicle was not operable and Tanner told them they would tow it to thier shop for free. He told them to go ahead with the job. Tanner Transmission sent a tow truck to my sons home in Grantsville and picked up his SUV and towed it to their shop. The next morning they called my son and told him that his vehicle was vandalized and his tires and wheels were stolen from his SUV while on their shop property.
The Tires were pretty new and the wheels were expensive ones we have receipts for both, there was some other damage to the vehicles body as well. They told him that they would take care of it and take it off of the cost of the transmission rebuild. They said that they never had anything like that happen before which does make me suspicious as to who may have taken the tires and wheels. They did file a police report which fully documents the vehicle was in their possession and care when this happened.
My son went in to pick up the SUV today (9/12/2016) with his receipts for the tires and wheels in hand. They told him that the cost was 2900.00 not the 2500.00 that they agreed to and that they were not doing anything about the theft and vandalism to my sons SUV, that it was the same if he had left it in a K-Mart parking lot and had that happen. The main point is that once they sent their tow truck and picked up the vehicle they took control and responsibility for it's care and should have put it in a secure location their liability is not even questionable in this matter. I had him ask them to provide him with their companies Registered Agent so we would know who to serve when we sued them. The employee called his manager or owner and the only thing they would provide is that they were insured by Farmers Insurance, no agent no information nothing.
I fully intend to take legal action against Tanner Transmission and to do all I can to stop anyone from using this dishonest company. They will pay for the tires, wheels, damage, attorney fees and I hope some punitive damages.
My 2006 Suzuki Grand Vitara was having some problems with the transmission. The check engine light was always on. Intermittently an ESP light would come on. When the ESP light came on it would take a long time to accelerate. I would have to turn the car off and then back on to temporarily make the ESP light turn of. Because of this problem my car would not pass emissions/inspections to get it registered.
I took my car to Tanner Transmissions around July 15th. I spoke with a guy named Nate who said that they would charge to diagnose the problem. He called me a few days later and said that they needed to replace the TCM (transmission control module) and the shift solenoid, along with a few other small things.
He said they would need to special order the TCM which should take about 6-8 days to receive and the installation only took a few hours. He said I needed to pay for the TCM upfront which was $475 which I paid with my credit card. A week went by and I had not heard from Nate. I waited a couple of days and called the shop. A woman answered and she said Nate had been out sick for the last two days. She said she would have someone call me, that was a Friday and no one called me that Friday. I called on a Monday simply for an update on my car and possible an estimate of when I could expect my car back and spoke with Blaine, who I believe is the owner. He said they were busy and he would call me later. I waited several hours and had not gotten a call back. I called and spoke with Blaine. He said they were busy and he had not checked on my car but that he would call me before the end of business that day. He never called me back that day.
I called the next day concerned about what was going on and not even being able to get a response as to the status of my car. He said that Nate had left their company from one day to the next and they did not know the status of the order for the part, the TCM. They were waiting for it to come in and had no idea where Nate had ordered it from.
Maybe a week went by and I still had not heard anything about my car. I called them again and this time spoke with Erin. He said they still had no information about the part that I had been charged $475 for and that they were going to do some investigating. Maybe another week went by and I finally got a call from Erin saying that Nate had never ordered the part but that they were going to order it from somewhere here in Utah.
A few days went by, I got a call from Erin saying that my car was ready to be picked up. I paid them the remaining amount owed which was $401. The total I have paid them is now $876. I picked it up and drove it for 2 miles and then the same exact problem occurred. The check engine light came on along with the ESP light and it took a long time to accelerate. I took it back to Tanner Transmissions. They said that they had not replaced the shift solenoid because they believed that replacing the TCM would fix the problem. He said they were now going to replace the shift solenoid and would need a few hours with the car. Later that day Erin called me back and said my car was ready. I picked it up and drove it about 5 miles when the exact same problem (check engine, ESP light, slow acceleration) happened again.
I took it back to Tanner Transmission again and they were shocked that the same problem was occuring. They said they could not understand the problem. They said they would need some more time with my car. Maybe later that week Erin called me back and said that they needed to do a rediagnosis which would cost me $100 an hour. By this time they have already had my car for a month and I have already paid them the full amount we had initally agrreed upon which is $876. I told him that it was unacceptable that after all this time and having already paid them for them to be trying to charge me another $100/hour. He said that I had paid for the work done to this point. I said that I had agreed to pay them to repair the initial problem which had not been repaired. He said he would talk to his manager and call me back. He called me back 2 minutes later saying that he had misunderstood his boss, that they were not going to charge me for the rediagnosis and then proceeded to explain exactly what they were going to do which was to replace the TCM again at no extra cost to me. It seemed odd to me that they were trying to charge me to "rediagnose" the vehicle but two minutes later explained exactly what they needed to do. He said that ordering and replacing the TCM would take a few days. This was on a Thursday and he said that they should have the repair done by Tuesday of the next week.
Erin called me today Tuesday 08/30/2016 and said that the problem was not electrical like they thought and that they would have to do an RDI on my transmission which would cost another approximately $560. At this point they have had my vehicle for about a month and a half. I told them not to do an RDI and asked them if my vehicle was ready for me to pick it up. He said it would take an hour and a half to put the exhaust back on. I asked him to call me when it was ready. I finally called him back about 3 hours later to ask if it was ready to pick up and Erin said it was.
I cannot believe that after all this time of having my car and the $876 I paid them in full that they just threw their hands up in the air and their only solution was to ask me for $560 more to simply check for another solution. This company seems completely disreputable despite being a chain here in Utah. I would recommend everyone in Utah to find another reputable place to take their car for transmission repair.
Do not take your vehicle to Tanner they are scammers I took my tranny pan off before I took it in I put the pan back on never told them that I took it off my truck computer was saying shift soleniod I Seen both soleniods they looked normal .they call me an say 2500 everything looks good and it shifts into all gears except 3rd no flakes or chunks of metal I pick it up and it won't drive barley moves and I drove it there fine so I take pan off at home and all wiring is ripped out of both soleniods so they had ripped them out so I take it to a professional and they had unplugged a wire on top plugged wire back in changed shift soleniods and everything works fine .I was just trying to find an honest shop and TANNER is NOT one of them all the people working there looked 20 years old to me they told me if I get a loan barrow 3200 is case they go over after all this I looked up Tanner and they have no good reviews I just don't want anyone to go through the same scam I did my boss said they forgot to put his filter in so it had no power until he got a filter .I think Tanner should be fined by all city's they are in thanks for reading my experience with the scammers