Absolutely worst customer service that I have experienced. Ordered side rails online, was notified that they were on at least 3 weeks backorder. I was given option to cancel the order and receive a full refund. They didn't refund my money. I received an email 3 weeks later alerting me that FEDEX was going to deliver my order. I called customer service, asked to reroute the order to avoid having to return the 90 lbs package and they assured me it would be taken care of. The following Monday, I receive my cancelled order. I called again, asked for them to send a call tag and refund my money, they agreed and apologized. It's 5 days later, no call tag, no refund. Amazingly incompetent company, with obviously little or no supervision to prevent this sort of thing from happening. How people stay in business with this sort of customer experience is a mystery to me.
I ordered Shocks 12-8-16 for Christmas Gift. Site says 2-3 weeks for delivery. 12-29-16 still no shocks delivered ? I called customer service as 3 weeks have passed. Customer service staff rude said don't count this week as Fox site is down for year end inventory maybe 2-3 weeks till it'll be sent but he didn't know for sure ? I'll never order from this so called company again. probably have to cancel this order after reading the other complaints.
Suspension Connection, Inc. Reviews
Absolutely worst customer service that I have experienced. Ordered side rails online, was notified that they were on at least 3 weeks backorder. I was given option to cancel the order and receive a full refund. They didn't refund my money. I received an email 3 weeks later alerting me that FEDEX was going to deliver my order. I called customer service, asked to reroute the order to avoid having to return the 90 lbs package and they assured me it would be taken care of. The following Monday, I receive my cancelled order. I called again, asked for them to send a call tag and refund my money, they agreed and apologized. It's 5 days later, no call tag, no refund. Amazingly incompetent company, with obviously little or no supervision to prevent this sort of thing from happening. How people stay in business with this sort of customer experience is a mystery to me.
I ordered Shocks 12-8-16 for Christmas Gift. Site says 2-3 weeks for delivery. 12-29-16 still no shocks delivered ? I called customer service as 3 weeks have passed. Customer service staff rude said don't count this week as Fox site is down for year end inventory maybe 2-3 weeks till it'll be sent but he didn't know for sure ? I'll never order from this so called company again. probably have to cancel this order after reading the other complaints.