Supply Logistics Warehouse called our place of business claiming to be from Konica Minolta (the company that services our office copy machines) following up on a service call. The rep claimed he was calling as a courtesy to make sure the onsite technician performed to our standards, etc. Toward the end of the call he said something along the lines of "By the way, your backordered toner is back in stock. One of our warehouse reps will call soon to confirm information to get those sent out to you."
About 30 minutes after the "courtesy call" I got a call from the "warehouse manager". He rattled off a bunch of our identifying information (address, machine ID, etc). He said they had problems lately with shipping so he just wanted to confirm everything was correct. The information HE GAVE ME was correct, I confirmed it, he said they would get those backordered toners out to us and an invoice would follow shortly thereafter.
We get an invoice for $489.41 THE DAY IT IS DUE. Our AP doesn't investigate it too much and rushes a check out. About a month later we get another invoice, this time for $977.12. This raised some red flags so we did some digging. Konica Minolta is not aware of Supply Logistics Warehouse and essentially told us we got scammed.
We contacted SLW and requested a refund on the first invoice. They refused. We said we would not pay the second invoice. They said we needed to send the materials that they shipped us back. No problem, will do. They also claimed they put us on a "red flag" in their system so we would no longer be contacted. That is yet to be seen.
Caller represented themselves to be from our "printer company" and tried to convince us that toner prices are going up and will lock in our price for two years if we order today. They even sent an order confirmation email to a generic email address listed on our website and referenced the person that they spoke with (who told them she can't make purchases) as the buyer. We called them back and told them we would report them to the FTC if they do not cancel the order. Received a cancellation email. Waiting to see if we hear from them again.
My administrative assistant received a call from Supply Logistics Warehouse claiming to be from COS the company that services our office copy machines) following up on a service call. The rep claimed he was calling as a courtesy to make sure the onsite technician performed to our standards. Toward the end of the call he said, your backordered toner is back in stock. One of our warehouse reps will call soon to confirm information to get those sent out to you."
He rattled off a bunch of our identifying information (address, machine ID, etc). He said they had problems lately with shipping so he just wanted to confirm everything was correct. The information HE GAVE ME was correct, I confirmed it, he said they would get those backordered toners out to us and an invoice would follow shortly thereafter.
We received a past due invoice for $796 dated in August. Our finance department sent me an invoice to approve, and I disputed it as our copier machines are under contract and toner is included at no additional charge. We emailed and contacted Supply Logistics to dispute the charge, request a refund, and offer to return the cartridges if the package was signed for by someone in our office, SLW would not accept those terms, AP pays the invoice. I email the company and request to be removed from future order and their contact list.
We receive another past due invoice dated October 2018 in January 2019 requesting payment. They slipped in another order. We are awaiting a return call or email, per our request that they reverse this invoice and again remove us from their contact and order list.
This company clearly is a scam toner cartridge company and needs to be investigated.
Supply Logistics Warehouse, Inc. Reviews
Supply Logistics Warehouse called our place of business claiming to be from Konica Minolta (the company that services our office copy machines) following up on a service call. The rep claimed he was calling as a courtesy to make sure the onsite technician performed to our standards, etc. Toward the end of the call he said something along the lines of "By the way, your backordered toner is back in stock. One of our warehouse reps will call soon to confirm information to get those sent out to you."
About 30 minutes after the "courtesy call" I got a call from the "warehouse manager". He rattled off a bunch of our identifying information (address, machine ID, etc). He said they had problems lately with shipping so he just wanted to confirm everything was correct. The information HE GAVE ME was correct, I confirmed it, he said they would get those backordered toners out to us and an invoice would follow shortly thereafter.
We get an invoice for $489.41 THE DAY IT IS DUE. Our AP doesn't investigate it too much and rushes a check out. About a month later we get another invoice, this time for $977.12. This raised some red flags so we did some digging. Konica Minolta is not aware of Supply Logistics Warehouse and essentially told us we got scammed.
We contacted SLW and requested a refund on the first invoice. They refused. We said we would not pay the second invoice. They said we needed to send the materials that they shipped us back. No problem, will do. They also claimed they put us on a "red flag" in their system so we would no longer be contacted. That is yet to be seen.
Scam
Caller represented themselves to be from our "printer company" and tried to convince us that toner prices are going up and will lock in our price for two years if we order today. They even sent an order confirmation email to a generic email address listed on our website and referenced the person that they spoke with (who told them she can't make purchases) as the buyer. We called them back and told them we would report them to the FTC if they do not cancel the order. Received a cancellation email. Waiting to see if we hear from them again.
Scam
Completely out of the blue. I get toner for free under a special deal with my company. Why would I pay $800 for "a year's worth of toner."
My administrative assistant received a call from Supply Logistics Warehouse claiming to be from COS the company that services our office copy machines) following up on a service call. The rep claimed he was calling as a courtesy to make sure the onsite technician performed to our standards. Toward the end of the call he said, your backordered toner is back in stock. One of our warehouse reps will call soon to confirm information to get those sent out to you."
He rattled off a bunch of our identifying information (address, machine ID, etc). He said they had problems lately with shipping so he just wanted to confirm everything was correct. The information HE GAVE ME was correct, I confirmed it, he said they would get those backordered toners out to us and an invoice would follow shortly thereafter.
We received a past due invoice for $796 dated in August. Our finance department sent me an invoice to approve, and I disputed it as our copier machines are under contract and toner is included at no additional charge. We emailed and contacted Supply Logistics to dispute the charge, request a refund, and offer to return the cartridges if the package was signed for by someone in our office, SLW would not accept those terms, AP pays the invoice. I email the company and request to be removed from future order and their contact list.
We receive another past due invoice dated October 2018 in January 2019 requesting payment. They slipped in another order. We are awaiting a return call or email, per our request that they reverse this invoice and again remove us from their contact and order list.
This company clearly is a scam toner cartridge company and needs to be investigated.