In June 2017 I called Sunshield Awnings to repair a retractable screen they installed. This particular screen has been a problem since they installed it. I also called for service since one of the other screens was getting stuck on the way down. It has now been 6 months and I have not been able to get someone out to my house to repair the screen and perform needed service. I spent almost $7000 on these screens and it is my biggest regret since I have not been able to use the screens as much as I would have liked.
I have called Sunshield Awnings many times since June and they keep telling me that I am on the "wait" list and someone will come out. I patiently waited a few weeks then called back and received same response. It got to the point where I was calling on a weekly basis. My key point of contact was Leslie, the receptionist. At one point, I spoke to the owner, Andy Echavaria, and he told me he would send someone out. We made an appointment for his people to come out on a Thursday. I took off of work that day. No one ever showed up or called. I lost a day worth of work to be home so they can repair the screen and I got nothing out of it. I am extremely frustrated.
I just called again this week and same excuse. They don't have the manpower needed for these repair calls. Their only focus is installations. This is the worst company I have ever dealt with. They should no longer be in business.
I recently researched this company online and found some bad reviews from customers in my same situation. It's unfortunate to see I am not alone.
We purchased a $4,000.00 custom electric awning 10 months ago. We were given a 5 year warrantee and the owner Andy assured me that if anything went wrong he would service the unit within 24 hours of the call. He claimed that he was more expensive because of this.He also suggested that we spend another $300.00 for a device that will automatically close the awning in case of high winds or rain. THis device has never worked. We dont even believe he installed this device.
After three months, the awning got stuck and the arm broke. It took several calls to the owner to get this fixed. It also took several weeks to get a service technician out to the house. They finall fixed it and months later the awning broke again. We have plased several calls to the owner and his office. He won't respond or return any of our calls. We call every day and the answering service promises to get him to call us back. We also checked with Dade County to only find that he never pulled a permit. So now I'm stuck with a cheap piece of crap awning that was installed without a permit.
Beware of this scammer who rips off senior citizens!!!!!!
Sunshield Awnings Reviews
In June 2017 I called Sunshield Awnings to repair a retractable screen they installed. This particular screen has been a problem since they installed it. I also called for service since one of the other screens was getting stuck on the way down. It has now been 6 months and I have not been able to get someone out to my house to repair the screen and perform needed service. I spent almost $7000 on these screens and it is my biggest regret since I have not been able to use the screens as much as I would have liked.
I have called Sunshield Awnings many times since June and they keep telling me that I am on the "wait" list and someone will come out. I patiently waited a few weeks then called back and received same response. It got to the point where I was calling on a weekly basis. My key point of contact was Leslie, the receptionist. At one point, I spoke to the owner, Andy Echavaria, and he told me he would send someone out. We made an appointment for his people to come out on a Thursday. I took off of work that day. No one ever showed up or called. I lost a day worth of work to be home so they can repair the screen and I got nothing out of it. I am extremely frustrated.
I just called again this week and same excuse. They don't have the manpower needed for these repair calls. Their only focus is installations. This is the worst company I have ever dealt with. They should no longer be in business.
I recently researched this company online and found some bad reviews from customers in my same situation. It's unfortunate to see I am not alone.
We purchased a $4,000.00 custom electric awning 10 months ago. We were given a 5 year warrantee and the owner Andy assured me that if anything went wrong he would service the unit within 24 hours of the call. He claimed that he was more expensive because of this.He also suggested that we spend another $300.00 for a device that will automatically close the awning in case of high winds or rain. THis device has never worked. We dont even believe he installed this device.
After three months, the awning got stuck and the arm broke. It took several calls to the owner to get this fixed. It also took several weeks to get a service technician out to the house. They finall fixed it and months later the awning broke again. We have plased several calls to the owner and his office. He won't respond or return any of our calls. We call every day and the answering service promises to get him to call us back. We also checked with Dade County to only find that he never pulled a permit. So now I'm stuck with a cheap piece of crap awning that was installed without a permit.
Beware of this scammer who rips off senior citizens!!!!!!