Stock Yards wooed my wife and I away from our previous bank with the promise of great service, free checking for us and my wife's two companies, and lower rates on loans. For the first 18 months things were fine. Their hours were not convenient, and they would sometimes close early without notice. They have no ATM's, but reimburse customers for using other ATM's. They have no way to make deposits outside of banking hours, and their branch locations are very inconvenient. But, they were nice, and corrected issues when they arose, so we stayed. Then, about six months ago, the bottom started to fall out when a "freeze" was placed on our account from a law firm on a debt that had been paid.
We received notice of this the day after it occurred, and when I visited the branch, the manager told me repeatedly not to worry. She stated "I will take care of this, and refund any fees, and pay all checks and debit transactions that come through up to the amount of the freeze." She took care of one, and when I visited again, she told me the same as before, and said that the fees would be refunded in a lump sum that week, and she even offered to write letters to those we owed to explain. My wife was on the phone during these conversations, and recorded them. She is a print and broadcast journalist, and her phone easily records interviews.
In Indiana, only one person has to know of the recording, and these promises were made several times. They discouraged me from closing the account saying it would be more difficult to refund the fees, and process credits. After nearly two weeks, we had accrued well over a thousand in fees, and more than $600 in other fees from unpaid transactions. When our branch manager failed to respond, we went to her boss who told us exactly the same thing, promising to take care of the fees. She didn't cover a single one. Now, with nearly $3,500 in fees, they are closing the accounts, falsely claiming "fraud". This is a complete fabrication, and their ridiculous and lame attempt at retaliation for our complaints, and the investigations they are now a part of. They are trying to cover their butts for breaching the verbal contract illegally.
In addition, they cut off my wife's business debit cards without notice, and when we called customer service, they said they had fixed it....another lie. They changed our online account information without our knowledge, and when we called, said it was fixed; also not true. This of course was done just before 5:00 p.m. on a Friday evening to cause the most hassle. Very unprofessional, in addition to being completely untruthful, and childish. Luckily, my wife had opened up accounts at another bank a while back when Stock Yards became untrustworthy. We should have listened to others who had tried to talk us out of doing business with Stock Yards two years ago...
Stock Yards Bank & Trust Reviews
Stock Yards wooed my wife and I away from our previous bank with the promise of great service, free checking for us and my wife's two companies, and lower rates on loans. For the first 18 months things were fine. Their hours were not convenient, and they would sometimes close early without notice. They have no ATM's, but reimburse customers for using other ATM's. They have no way to make deposits outside of banking hours, and their branch locations are very inconvenient. But, they were nice, and corrected issues when they arose, so we stayed. Then, about six months ago, the bottom started to fall out when a "freeze" was placed on our account from a law firm on a debt that had been paid.
We received notice of this the day after it occurred, and when I visited the branch, the manager told me repeatedly not to worry. She stated "I will take care of this, and refund any fees, and pay all checks and debit transactions that come through up to the amount of the freeze." She took care of one, and when I visited again, she told me the same as before, and said that the fees would be refunded in a lump sum that week, and she even offered to write letters to those we owed to explain. My wife was on the phone during these conversations, and recorded them. She is a print and broadcast journalist, and her phone easily records interviews.
In Indiana, only one person has to know of the recording, and these promises were made several times. They discouraged me from closing the account saying it would be more difficult to refund the fees, and process credits. After nearly two weeks, we had accrued well over a thousand in fees, and more than $600 in other fees from unpaid transactions. When our branch manager failed to respond, we went to her boss who told us exactly the same thing, promising to take care of the fees. She didn't cover a single one. Now, with nearly $3,500 in fees, they are closing the accounts, falsely claiming "fraud". This is a complete fabrication, and their ridiculous and lame attempt at retaliation for our complaints, and the investigations they are now a part of. They are trying to cover their butts for breaching the verbal contract illegally.
In addition, they cut off my wife's business debit cards without notice, and when we called customer service, they said they had fixed it....another lie. They changed our online account information without our knowledge, and when we called, said it was fixed; also not true. This of course was done just before 5:00 p.m. on a Friday evening to cause the most hassle. Very unprofessional, in addition to being completely untruthful, and childish. Luckily, my wife had opened up accounts at another bank a while back when Stock Yards became untrustworthy. We should have listened to others who had tried to talk us out of doing business with Stock Yards two years ago...