Never again will i recommend them or engage them. They water damaged my property. Sep 10 Stanley steamers (DFW area Farmers branch) was engaged to steam clean my house for an online price as per the options available on the website. On arrival at my residence, they were given a walk through and they increased the price, indicating stairs and master closet.
Their online web site did not have the option to select either. I had indicated that it was a single family house. tDuring the initial walkthrough with the stanley crew, the property was dry - as in no water leak any where in the house. When they were leaving the property 1hr 30 min later, during inspection prior to exit, we discovered that they flooded the ground floor.
Since they were still on the property waiting for our approval to drive away, they were called back into the house and they cleaned up the water using heavy suction equipment.
The technicians never informed their managers of the spillage. nor did they put the detail in any where in the report.
I had to followup with them the next day and on Sep 15 (while my tenant was also moving into the house), their water specialist came to inspect and discovered that the walls were damp and the baseboards were damaged, carpets across room had to pulled out, to enable drying beneath the insulation.
With my new tenant moving into the house, they had industrial fans setup to after drilling multiple holes in the sheetrock (to enable drying the walls). Stanley Regional office manger & General manager of Dallas reiterated that they were not at fault for flooding and out of curtsy they were helping us to dry the area.
You are responsible to leave the property after the services are completed, in the condition it was prior to you entering the property. If the leak was present when you entered the property, then they should have exited the property and not continued with the steeming. The regional office manager went further to state that i should pay up for the services rendered.
The General manager of Dallas indicated in a call they would "in good" faith put in new baseboards, but nothing else. (at which point i ended my conversation with the company, i did not want to waste my time) All state insurance completed their inspection and had 6 items to be done (listed below)
a) fill in the holes in the baseboards
b) put in new baseboards
c) 2 coats of paints on the new base board
d) 1 coat of paint across all baseboards - for uniformity
e) pull the carpet across all the three room affected and stretch it and relay in
f) clean/deo the carpet, tiles.
In summary, i chose the company given their national presence. But at the end of the day, i found them to be unprofessional and not trustworthy. My learning do not leave the Stanley Steemers crew alone in your house. They damaged a new property (6 yrs old) and like most corporation refuse to take responsibility and restore it back. I am now working to get my house restored and causing a lot of disturbance to my tenant.
I have supporting pictures to prove the flooding, ie. the flooded gound floor, by stanley steemer, including vedio of them trying to mop the water.
Stanley Steemer advertises its business service by numerous spam emails, tv commercials, US mail, offering 'expert professional cleaning' carpet service. As a previous customer I contacted SS on 7/3/17 for carpet cleaning. During the cleaning I pointed out that the carpet was not becoming cleaned. Upon the completion of the cleaning job, the carpet was not cleaned.
I video recorded the cleaning showing SS unable to effectively clean certain areas. I have no children or pets in the home. I paid $190.90. On 7/6/17 I contacted SS and verbally complained about the cleaning job for which my carpet remained uncleaned. I questioned what methods SS used to determine what they consider is 95% steam cleaning, as they claim they provide. SS provided no logical explanation for how it determines what they consider 'cleaned carpet.' Stanley Steemer offered to redo the carpet cleaning and scheduled an appt on 7/14/17 within the 10 day complaint process.
On 7/14/17 I had moved numerous rooms of items to accommodate SS cleaning service. Stanley Steemer failed to honor the appt that they promised to redo the carpet cleaning. SS left two messages on my voicemail: 1. claiming they were on their way, 2. could not find the address. 3. Stanley Steemer rep called claiming he could not clean my carpets and that he would need schedule it for another day. I contacted Stanley Steemers 1 *800 number verbally complained about the situation. I was told that 'someone' would call me back regarding my request for a refund.
It is my opinion that Stanley Steemer is company that practices misrepresentation for its cleaning business.
This is consumer 'fraud.' Stanley Steemer is not cleaning carpets for monies that they are paid.
The CFPB needs to investigate the Stanley Steemer Corporation for its continued fraudulent activities against the consumer market.
Ron Mitchell sent a crew to clean our small apartment. The wood floors and grout on tile floor. We were given a rough estimate. When they were completed they wanted over $500.00. Our apartment is roughly 700 sq ft. The kitchen and bath are tiny. They completly over charged us and then lied about the amount of work they did. A stop payment was placed on the check because services were not renedered and after we came home and the floors dried, the floors were not removed of the stains and grout was just as dingy as before. We tried to speak to the owner and the corporate office. We were never responded to. We requested they come back out and review the work and settle on an appropriate amount. They refused.
Ron Mitchell then sent two employees to our home to Collect payment. We have a security system and our neighbors witnessed this as well, the employees tried to enter the home by testing the lock on our front door.
They peaked into our windows! When we tried to speak to the owner about this, he only wanted to discuss payment. We have no problem in paying for work that was truly performed. This was not performed. We've tried to settle and he is adament he only wants the $507.00 for work that was not performed. Scary people who make threats try to break into your home over a disputed amount and who refuse to settle on an appropriate price. Do not use. Go to an entirely different company.
Stanley Steemer International, Inc. Reviews
Never again will i recommend them or engage them. They water damaged my property. Sep 10 Stanley steamers (DFW area Farmers branch) was engaged to steam clean my house for an online price as per the options available on the website. On arrival at my residence, they were given a walk through and they increased the price, indicating stairs and master closet.
Their online web site did not have the option to select either. I had indicated that it was a single family house. tDuring the initial walkthrough with the stanley crew, the property was dry - as in no water leak any where in the house. When they were leaving the property 1hr 30 min later, during inspection prior to exit, we discovered that they flooded the ground floor.
Since they were still on the property waiting for our approval to drive away, they were called back into the house and they cleaned up the water using heavy suction equipment.
The technicians never informed their managers of the spillage. nor did they put the detail in any where in the report.
I had to followup with them the next day and on Sep 15 (while my tenant was also moving into the house), their water specialist came to inspect and discovered that the walls were damp and the baseboards were damaged, carpets across room had to pulled out, to enable drying beneath the insulation.
With my new tenant moving into the house, they had industrial fans setup to after drilling multiple holes in the sheetrock (to enable drying the walls). Stanley Regional office manger & General manager of Dallas reiterated that they were not at fault for flooding and out of curtsy they were helping us to dry the area.
You are responsible to leave the property after the services are completed, in the condition it was prior to you entering the property. If the leak was present when you entered the property, then they should have exited the property and not continued with the steeming. The regional office manager went further to state that i should pay up for the services rendered.
The General manager of Dallas indicated in a call they would "in good" faith put in new baseboards, but nothing else. (at which point i ended my conversation with the company, i did not want to waste my time) All state insurance completed their inspection and had 6 items to be done (listed below)
a) fill in the holes in the baseboards
b) put in new baseboards
c) 2 coats of paints on the new base board
d) 1 coat of paint across all baseboards - for uniformity
e) pull the carpet across all the three room affected and stretch it and relay in
f) clean/deo the carpet, tiles.
In summary, i chose the company given their national presence. But at the end of the day, i found them to be unprofessional and not trustworthy. My learning do not leave the Stanley Steemers crew alone in your house. They damaged a new property (6 yrs old) and like most corporation refuse to take responsibility and restore it back. I am now working to get my house restored and causing a lot of disturbance to my tenant.
I have supporting pictures to prove the flooding, ie. the flooded gound floor, by stanley steemer, including vedio of them trying to mop the water.
Stanley Steemer advertises its business service by numerous spam emails, tv commercials, US mail, offering 'expert professional cleaning' carpet service. As a previous customer I contacted SS on 7/3/17 for carpet cleaning. During the cleaning I pointed out that the carpet was not becoming cleaned. Upon the completion of the cleaning job, the carpet was not cleaned.
I video recorded the cleaning showing SS unable to effectively clean certain areas. I have no children or pets in the home. I paid $190.90. On 7/6/17 I contacted SS and verbally complained about the cleaning job for which my carpet remained uncleaned. I questioned what methods SS used to determine what they consider is 95% steam cleaning, as they claim they provide. SS provided no logical explanation for how it determines what they consider 'cleaned carpet.' Stanley Steemer offered to redo the carpet cleaning and scheduled an appt on 7/14/17 within the 10 day complaint process.
On 7/14/17 I had moved numerous rooms of items to accommodate SS cleaning service. Stanley Steemer failed to honor the appt that they promised to redo the carpet cleaning. SS left two messages on my voicemail: 1. claiming they were on their way, 2. could not find the address. 3. Stanley Steemer rep called claiming he could not clean my carpets and that he would need schedule it for another day. I contacted Stanley Steemers 1 *800 number verbally complained about the situation. I was told that 'someone' would call me back regarding my request for a refund.
It is my opinion that Stanley Steemer is company that practices misrepresentation for its cleaning business.
This is consumer 'fraud.' Stanley Steemer is not cleaning carpets for monies that they are paid.
The CFPB needs to investigate the Stanley Steemer Corporation for its continued fraudulent activities against the consumer market.
Andrea Guice
Ron Mitchell sent a crew to clean our small apartment. The wood floors and grout on tile floor. We were given a rough estimate. When they were completed they wanted over $500.00. Our apartment is roughly 700 sq ft. The kitchen and bath are tiny. They completly over charged us and then lied about the amount of work they did. A stop payment was placed on the check because services were not renedered and after we came home and the floors dried, the floors were not removed of the stains and grout was just as dingy as before. We tried to speak to the owner and the corporate office. We were never responded to. We requested they come back out and review the work and settle on an appropriate amount. They refused.
Ron Mitchell then sent two employees to our home to Collect payment. We have a security system and our neighbors witnessed this as well, the employees tried to enter the home by testing the lock on our front door.
They peaked into our windows! When we tried to speak to the owner about this, he only wanted to discuss payment. We have no problem in paying for work that was truly performed. This was not performed. We've tried to settle and he is adament he only wants the $507.00 for work that was not performed. Scary people who make threats try to break into your home over a disputed amount and who refuse to settle on an appropriate price. Do not use. Go to an entirely different company.