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Country United States
State Alabama
Phone 877-689-6888
Website Reviews

Most Useful Comment
  • May 7, 2019

No product or refund

Had issues before with slow delivery but always came through until current order. After their many attempts to get my order to me without success they finally offered to send me a refund. That was back in December 2018. They always stated to wait 20 to 25 business days for my refund to arrive. Well after stating the refund was on its for the third time it has not arrived again. They have the correct address for me but alas, nothing. When the third attempt at the refund failed to show up I sent another email stating I would wait an additional 10 business days and that time has passed without even an email from them this time. Stay away from this company and their lovely Lara who answers all my emails.

Mark as Useful [5 votes]
Most Useful Comment
  • Jan 1, 2016

09/15/15 Ordered 2 blocks of cigarettes that were supposed to be delivered within 14-21 business days.

11/23/15 Requested order status from customer support by email. Received a response saying that the merchandise had been shipped from Israel but they could not provide me with a tracking number due to technical difficulties on the part of USPS.

12/31/15 Called the credit card company to dispute charges. Was told that I was too late because a dispute must be filed within 60 days of the end of a billing cycle. I am out of $51.42 with no recourse.

The scam is simple: you place an order with, they take your money and string you along until it is too late to dispute the charge.

Mark as Useful [5 votes]
  • Apr 30, 2019

Rip Off!

I ordered two cartons one year ago and have not received the product nor the refund. I have contacted their customer service numerous times and the order was lost or stolen. My last communication with them was to request a refund. They couldn't refund me via e-check (of course) and said there will be a paper check mailed to me; that was a couple of months ago!

Mark as Useful [4 votes]
  • Apr 24, 2019

File complaint in Israel

The email to file a complaint with their "FTC", which is called Consumer Protection & Fair Trade Authority, use [email protected] You have to file in Hebrew by using google translator. I'd advise attaching any emails between yourself and SM, again translated into Hebrew. You can also mail it to them. Here's their page - The email is changed to the one I posted above. I just filed last week, received a confirmation email and am waiting to hear back. It's Passover, so I expect it will be after that. Also, file a complaint with the US FTC. They are a cooperating agency with many countries, including Israel. The US FTC most likely has no authority to force an Israeli company to refund a US citizen. But I'm hoping their CPFTA does.

Mark as Useful [3 votes]
  • Feb 27, 2019


Wish I would've read these reviews before spending $88 on Smokersmall. Ordered 2 cartoons in June. It's now Febuary of the next year and I haven't received my order or a refund, which I've been asking to get back for MONTHS. They keep making excuses. I have no idea why this company's website hasn't been shut down after all the apparent fraudulent business practices but let's all make an effort to put these bastards out of business so they don't rip anyone else off again.

Mark as Useful [3 votes]
  • Aug 16, 2019

Took my money and NEVER send my item or my MONEY BACK

They did the same thing to me. How can we stop them. So they don't do this to other people!!!!!

  • Aug 17, 2019

Ripped me off too


  • Oct 25, 2015


Avoid like the plaque. You will lose your money here.

Mark as Useful [3 votes]
  • Oct 3, 2015

Smokers-mall is a total ripoff site, scamming all who order from them beware.

Total liars, customs confiscated . shipping dept. reshippings, give us more time, every excuse it is except for the product or a refund!

Mark as Useful [3 votes]
  • Oct 25, 2015


Avoid like the plaque. You will lose your money here.

  • May 19, 2018

Scammed cigarettes on line sales. Do Not Buy from these criminals. They do NOT mail cigarettes. They lie about every thing. They said coming from Israel. Fake tracking number. No charge for mailing. Scam your bank accounts. Never Send cigarettes. They seem very organized. Few people I involved. Make sure not to give your bank account number nor aba number either. Scam.Scam. Scam.

Mark as Useful [2 votes]
  • Jun 2, 2019

Rip off

This website is nothing but a rip off. They will take your money and never send you your cigarettes. Constantly making excuses on why you haven't gotten your order yet. Unless you like losing your money do not deal with this place.

Mark as Useful [1 vote]
  • Mar 16, 2019

Please don't order from this company. After repeated attempts at messaging, email, and calls to a number they provide which is not a working number, i am forced to go to bank and contest the charge thankfully, i have a credit union), and i have reported this company to the federal trade commission, the bbb, the credit bureau, facebook scam pages, my own customers i work for a business that deals in tobacco and tobacco pipes both state wide and internationally and i would hate for anyone to be scammed like i was). Good luck and stay safe, friends. Do not order from this unethical, fake business. I repeat, do not order!

Mark as Useful [1 vote]
  • Nov 6, 2018


avoid its scam and no refund i ordered from 105 days got nothing they just keep saying your order in the way and they refuse to refund

Mark as Useful [1 vote]
  • Aug 24, 2018

no f***ing reply EVER

First order got delivered after some 2 months. ---- I can handle that!

Second order is still due with 3+ mths going on and on and on and on....

with e-mails saying "things are going to be alright".

Mark as Useful [1 vote]
  • Jul 17, 2018


I orderd two cartons of cigarettes and they never arrived. No tracking number, no responses to my numerous emails...this place is a SCAM!! Do not buy from them!!!

Mark as Useful [1 vote]
  • Apr 17, 2018

This place is a total scam they took e-check which they said was way to go and never delivered any product

Mark as Useful [1 vote]
  • Mar 20, 2018


I wish I had read the reviews first. I ordered 2 cartons Feb 24. It is now 3-20. Total ripoff. I was screwed.

Mark as Useful [1 vote]
  • Oct 13, 2020

10/02/2019 I ordered cigtarettes from Smoker's Mall. They took my $210.00 right away. By June, 2020 I had received nothing. I then asked for my money back. It is now the middle of October, 2020 and, after about 30 back and forth e-mails with a Lara Stevens, the company no longer replies to my requests. I'm an old man who tried to save some money, bit it appears I was scammed out of $210.00.

  • Jun 29, 2020

Order placed a year ago. Multiple excuses about why i didn’t receive it. After 6 months, i asked for a $206 refund. I was promised this but never received it despite numerous email promises.

  • Jun 29, 2020

Total rip-off

Same experience as everyone else here. I’m out $206 that I’ll never see. First time I ordered I did get the shipment...months after it was promised, but I got it. This time it’s been nearly a year & although I requested a refund 6 months ago, I never got it & apparently won’t. Lesson learned: avoid this company at all costs.

  • Feb 19, 2020

Waiting 14 months for a refund

My order was placed in December 2018. Whatever shipment method they were attempting to use did not work and they couldn't get my packages to me. After 8 months of emails (they answer about 1 in 5) they finally agreed to request approval for a refund. This so-called approval process has now been going on for 6 months. Avoid these people at all costs. While there may be some packages getting through, I think most of them do not and apparently getting a refund out of them is like pulling teeth.

  • Jan 6, 2020

Tobacco received !

First order never made it past customs in New York, so they shipped again, and I received in two weeks ! Definitely will order again.....norm.

  • Oct 23, 2019

It is not necessary illusions.

In Asia, Russia, Ukraine, a huge number of fakes. Which cost 50 cents a pack, you can't smoke them.They are made from algae, which is impregnated with nicotine. These cigarettes are sent to you. If at all send anything, and not stupidly steal money.

If you want cigarettes cheaper than in USA, UK, other countries, go to our website : . We just go to the nearest supermarket, buy legal cigarettes and send them to you. If you have any questions write to WhatsApp: +7 985 614 20 53

  • Aug 16, 2019

I ordered cigarettes on line back in may 13/2019 and they never send my item or refund my money!!!! it is a scam!!!! that is why they only accept e-check!!!! please stay away from them they will take your money and never send your item or money back!!!!!!

Scam, scam, scam!!!! lets try to stop them so it would not happen to other people!!!!!!

  • Aug 14, 2019

they stated they shipped 6 times. Never came. Linked them to here

they stated they shipped 6 times. Never came. Linked them to here. Do NOT ORDER

  • May 1, 2019

scammers ,

I believe they scam people out of money , first they give a fake tracking number , then they have been giving one excuse after another then quit answering there emails , but rest assure they got there money , I believe in karma. and this isn't competors its honest people that they clearly star ratings 0

  • Apr 30, 2019

Horrible service

I got half of my order, after 3 months. 3 months later, they are reordering the 2nd half again. Do not use them!!

  • Mar 14, 2018 took me for 500 dollars they said the order shipped but never got nothing emailed them to ask them what happened no response its been two months. I also tried to call they dont answer my calls or hang up on me shortly after.

Please stay away from, unless you want your money stolen. I have found a website that delivered in just a few days and I have been using them. They are if you dont want to be scammed only buy cigarettes online from .

  • Jun 9, 2017

Warning! Do not use this site.

I orderd May 17, 2017 with express shipping.

Unfortunately (lessons learned) they have my credit card AND my bank information.

They could not provide a tracking number and came up with a myriad of excuses. The latest was that they package was sent but returned to them for a "damaged label" but then told me they were out of what I ordered. Um, they couldn't just replace the label and resend?

I have cancelled by credit card (provided on an earlier order and "rejected") and closed down my checking account (what a hassle).

"Lara Stevens" was the representative from the company that I'd been dealing with. No prejudice what so ever - but American name however, from emails, definitely not in command of the English language.

Hey, they got $100 out of me and I'm going through all the hassle of cancelling accounts. I was foolish but lessons learned.

Karma will bite them in the a**.

Just don't go to this site.

  • Jun 1, 2017

About 2 months ago the cost of cigarettes in California doubled so I was on the hunt to find a cheaper way to grab what I needed . I did not want to go to the internet and being the trusting person my mother is she found and wanted to give them a try to save herself and her son some cash on cigarettes . I didn't trust them off the bat nor did I look into the company as I should but they have completely strung her along for the past month, after paying 28$ for the express 3-5 business day shipping the packages have been "lost", labeling was "destroyed" and returned over the past 5 weeks and kept coming back with lame excuses and offering "free express shipping on your next order". After offering that several times and after almost 6 weeks past the Arrival date the cigarettes finally came ... but only half the order . After asking for a return or to make it right by only getting half the order after all this time there has been no response back from the company other than you should recieve another tracking number in a few days, looks like we don't get the option for a refund, and are going to wait another month for this "express delivery". Also the 2 cartons that showed up were mine and let me tell you, these are much different than the ones I buy, these are pre-rolled and stamped with another companies manufacturing info but these are not what you get here in the states. If you want to save some money find somewhere else to do it, do not bother your time with this company. Thankfully they have not hacked into my moms account and stolen money... "yet" but I told her to be Leary and watch the account . I wouldn't trust this company with a dollar of mine .

  • Nov 28, 2016

I originally ordered cigerettes form this company about three weeks ago. I emailed them to ask what was taking them so long to charge the card and get the order going. They said the card compny was having trouble so we would have to do it by echeck. So stupidly I sent them our account info. They kept delaying and delaying. Finally i figured out that they were scammers and frauds and wrote them an email telling them to cancel the order and warned them that if they took a dime out of our account that I would find a way to prosecute them. Fast forward four days later. Instead of robbing money out of our bank account they started spending all our money on our credit card they had on file. They tried to make a purchase for over a 1,000 dollars but it didnt go through. so they spent 240 dolars at walmart 64 dollars at pac sun. 40 dollars to some company out of Hong Kong and another purchase at walmart for 40 dollars. Thankfully our credit card picked this up and cancelled the card and the charges. They are now tracing the purchases made. Im also having a friend who is really good with computers trace them. They not only dont deliver their product but they fraudelantly stole money off our credit card account after I told them i figured out that they were scammers and told them not to touch our bank account. So they went after our credit account instead. Im going to do everything in my power to have this disgusting business SHUT DOWN. NO I didnt give my credit card information to anyone else for this to happen. ONLY THEM. DONT EVER DO BUSINESS WITH THEM THEY WILL STEAL YOUR MONEY ONE WAY OR ANOTHER.

  • Nov 21, 2016

SMOKERS-MALL.COM IS A RIPOFF....They have you write your check to EDR Programs Inc. and dont't deliver the product purchased. EXCUSES IS ALL I GOT FOR MONTHS. They new it would difficult to pursue with the purchase made with SMOKERS-MALL.COM AND YET THE CHECK IS MADE PAYABLE TO EDR PROGRAMS INC. This is FRAUD pure and simple. THEY SHOULD BE SHUT DOWN ON THE INTENET AND PROSECUTED !!!

  • Oct 6, 2016

Ordered August 17, a week later was provided a tracking number that was entered on August 15. Obviously false, it took them a further 3 weeks to address by saying "It showed back up here with no explanation." Claim they immediately reshipped, and do not have the original (supposedly correct) tracking #. That tracking # shows it went back to country of origin less than a week after shipping, but they haven't seen it. Demanded a refund which they claimed to process and I would see it in 2-3 days. It's been 7 now with no refund. Buyer beware.

  • Jan 16, 2016


Paid over 200.00. They say lost they reshipped AVOID SCAM

  • Dec 29, 2015


What a bunch of lying wankers

They never send the product first delay was because "there was an accident in the NY port and the product got lost or destroyed" second delay because "the product got lost again" what is the product ??? A leaf???? So frustrating and they are okay with it!!! We need to stop them from defrauding people like that!!! AVOID AT ALL COSTS

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