This brings true meaning to "You get what you pay for". I decided to use Sew St Louis because the sew-in are extremely cheaper then other places. This places is supposedly a salon but I would not categories it as that. What I have got from my experience from Sew StLouis is I would rather pay $150.00 to a real salon and get treated like a valued customer:I scheduled an appointment for 12/5/2015 at 11:00 am with a specific stylist at Sew Stlouis Salon. I arrived on time. This salon had a $20 fee if you arrive late and you are not given a grace period. At 12:00 pm the braider braided my hair. At 4:00 pm the owner directed me to a stylist chair, I informed her that I made my appointment with a specific stylist. She informed me that that after the stylist finished the client in her chair she had one ahead of me. I told her I would wait because I specifically wanted that stylist. While I waiting over five hour for a scheduled appointment I felt dehydrated and needed a drink. The salon does not provide free water for clients. The salon does have bottle water for a fee. I always carry bottle water in my vehicle due to my medical condition. I informed the reception that I was going to my car to get a bottled water and I would be back. The reception then told me I would have to leave my hair. This was a strange demand to me so I questioned her request. She then informed me that when customer leave they have to leave their hair or a $20 deposit. I explained to her that my appointment was at 11:00 am and it was 4:00 pm and I was next in line it would not make sense to leave now. She then said that was the policy, I wasn't happy with the policy but I left the $180.00 hair with the reception.
I then got a call on my phone and put the hair back on the counter and walked out and came back in. The owner asked me can I step out side and I agreed. She then explained that there policy is to get a deposit when customer leave. I explained to her I understand that they may have customer that attempted to leave without paying for services but when you ask for deposits you have to use common sense, a customer that has been sitting over five hour with a hairdo that is not complete and unpresentable and who agree to wait would not try to skip out on a fee. I explained that a real salon would not require the client to leave a deposit or use their hair as collateral. I explain that maybe this policy was put in place due to her clientele or her salon location. She then explained that she has regular customers that has attempted to get in their cars without paying. I then explained that it was her business and she is going to run it the way she wants, I'll get my hair done today but I'll never come back. The owner then told me that I didn't have to get my hair done and I agreed. She then told me that I would have to $20 for a deposit and the braiding of my hair. I explained to her that I didn't get the services and that they could take down the braids. She said no she wanted $20.00 and that if I didn't give her $20 it would be stealing and she would have to call the police. I told her I don't believe she should get the $20 deposit and she called the police. Also according to her paper work braiding is only $10 , I do not understand why the owner was requesting $20 for a deposit, it was not a deposit but services I was paying for. The police came and the $20 was paid to her and the police instructed me to take it to court because it was nothing they could do and report it to BBB.
The salon braided my hair several hours before services was rendered, if I decided I wanted to seek other services due to the long wait I would've had to pay $20. Braiding should be completed close to the sew-in process. I have never had a problem with the stylist but the owner is very unprofessional and need customer service skills. She called the police to her place of business over $20,instead of working with the customer like a good entrepreneur. Without customers a business will not succeed. There was no apology for the tardy services, customers are not provided with something simple as water for the long wait, customer are treated like thieves, and instead of making the customer happy for continuous business and working with them ,the police is called over $20.
Sew St. Louis Reviews
This brings true meaning to "You get what you pay for". I decided to use Sew St Louis because the sew-in are extremely cheaper then other places. This places is supposedly a salon but I would not categories it as that. What I have got from my experience from Sew StLouis is I would rather pay $150.00 to a real salon and get treated like a valued customer:I scheduled an appointment for 12/5/2015 at 11:00 am with a specific stylist at Sew Stlouis Salon. I arrived on time. This salon had a $20 fee if you arrive late and you are not given a grace period. At 12:00 pm the braider braided my hair. At 4:00 pm the owner directed me to a stylist chair, I informed her that I made my appointment with a specific stylist. She informed me that that after the stylist finished the client in her chair she had one ahead of me. I told her I would wait because I specifically wanted that stylist. While I waiting over five hour for a scheduled appointment I felt dehydrated and needed a drink. The salon does not provide free water for clients. The salon does have bottle water for a fee. I always carry bottle water in my vehicle due to my medical condition. I informed the reception that I was going to my car to get a bottled water and I would be back. The reception then told me I would have to leave my hair. This was a strange demand to me so I questioned her request. She then informed me that when customer leave they have to leave their hair or a $20 deposit. I explained to her that my appointment was at 11:00 am and it was 4:00 pm and I was next in line it would not make sense to leave now. She then said that was the policy, I wasn't happy with the policy but I left the $180.00 hair with the reception.
I then got a call on my phone and put the hair back on the counter and walked out and came back in. The owner asked me can I step out side and I agreed. She then explained that there policy is to get a deposit when customer leave. I explained to her I understand that they may have customer that attempted to leave without paying for services but when you ask for deposits you have to use common sense, a customer that has been sitting over five hour with a hairdo that is not complete and unpresentable and who agree to wait would not try to skip out on a fee. I explained that a real salon would not require the client to leave a deposit or use their hair as collateral. I explain that maybe this policy was put in place due to her clientele or her salon location. She then explained that she has regular customers that has attempted to get in their cars without paying. I then explained that it was her business and she is going to run it the way she wants, I'll get my hair done today but I'll never come back. The owner then told me that I didn't have to get my hair done and I agreed. She then told me that I would have to $20 for a deposit and the braiding of my hair. I explained to her that I didn't get the services and that they could take down the braids. She said no she wanted $20.00 and that if I didn't give her $20 it would be stealing and she would have to call the police. I told her I don't believe she should get the $20 deposit and she called the police. Also according to her paper work braiding is only $10 , I do not understand why the owner was requesting $20 for a deposit, it was not a deposit but services I was paying for. The police came and the $20 was paid to her and the police instructed me to take it to court because it was nothing they could do and report it to BBB.
The salon braided my hair several hours before services was rendered, if I decided I wanted to seek other services due to the long wait I would've had to pay $20. Braiding should be completed close to the sew-in process. I have never had a problem with the stylist but the owner is very unprofessional and need customer service skills. She called the police to her place of business over $20,instead of working with the customer like a good entrepreneur. Without customers a business will not succeed. There was no apology for the tardy services, customers are not provided with something simple as water for the long wait, customer are treated like thieves, and instead of making the customer happy for continuous business and working with them ,the police is called over $20.