User beware of the bait and switch tactics used by these crooks at Santa Rosa Auto Body!!!! I hardly ever write bad reviews online but the public needs to hear about these horrible reviews of Santa Rosa Auto Body.
Brought my car here because of the good reviews that I saw on Yelp, and because of that, I hate to have to leave such a negative review, but it is what it is and it left a horrible tast in my mouth. I felt like the job was fairly simple and the initial quote they provided me seemed fair enough. But then after I left my car with them, everything went downhill!
The projected cost kept going up every time I spoke with them, until it was 3 times the initial quote. They are more or less criminals trying to charge that much! By the time the final numbers came out, I was so overwhelmed that I just asked to pick my car up before they even worked on it.
And they tried to charge me for the inspection! It was ludicrous! I have no clue how they have maintained such a high star rating based on my multiple encounters and first-time experience from Santa Rosa Auto Body. Avoid at all costs!!!
I took my car to Santa Rosa Auto Body last month for a few minor repairs to the reared as well as the front bumper. I cannot state enough and to as many people as probably need to hear but, never take your car to Santa Rosa Auto Body!! They messed my car up horribly and then to add insult to injury, they charged me over $2000 more than what they told me the repairs were going to cost. I work very hard for the money6 I have and I don't have money to waste. I was led to believe by the manager of this shop that his employees knew what they were doing and could have my car looking great as soon as they were able to complete the work it needed. Not only does it not look great, but the bumper they installed on the front of the car is not even the right bumper at all. They swear that it is but I know it is not because it is not even bolted using the same bolt holes as the other one. Oddly enough, they seem to have "discarded" the old bumper that was rusted so I cannot even show them personally that the bumpers do not match. I am sure the old bumper was scrapped by them as soon as they realized they had messed up and done such a poor job. I have never had issues like this out of other auto body shops and I can guarantee that I'll never set foot back in that shop again. Unless of course, they want to give me my money back that they forced me to pay so they would not basically hold my car as ransom! This auto body shop has very low standards and they do the worst work I have ever seen. I wish I had known this before I left me car with them and "agreed" on a price that they knew they would change after they made the agreement. Watch out for this place if you ever need body work done in Santa Rosa! They deserve this bad review because they failed miserably at showing any human decency with any of the work they did on my car.
Santa Rosa Auto Body Reviews
User beware of the bait and switch tactics used by these crooks at Santa Rosa Auto Body!!!! I hardly ever write bad reviews online but the public needs to hear about these horrible reviews of Santa Rosa Auto Body.
Brought my car here because of the good reviews that I saw on Yelp, and because of that, I hate to have to leave such a negative review, but it is what it is and it left a horrible tast in my mouth. I felt like the job was fairly simple and the initial quote they provided me seemed fair enough. But then after I left my car with them, everything went downhill!
The projected cost kept going up every time I spoke with them, until it was 3 times the initial quote. They are more or less criminals trying to charge that much! By the time the final numbers came out, I was so overwhelmed that I just asked to pick my car up before they even worked on it.
And they tried to charge me for the inspection! It was ludicrous! I have no clue how they have maintained such a high star rating based on my multiple encounters and first-time experience from Santa Rosa Auto Body. Avoid at all costs!!!
I took my car to Santa Rosa Auto Body last month for a few minor repairs to the reared as well as the front bumper. I cannot state enough and to as many people as probably need to hear but, never take your car to Santa Rosa Auto Body!! They messed my car up horribly and then to add insult to injury, they charged me over $2000 more than what they told me the repairs were going to cost. I work very hard for the money6 I have and I don't have money to waste. I was led to believe by the manager of this shop that his employees knew what they were doing and could have my car looking great as soon as they were able to complete the work it needed. Not only does it not look great, but the bumper they installed on the front of the car is not even the right bumper at all. They swear that it is but I know it is not because it is not even bolted using the same bolt holes as the other one. Oddly enough, they seem to have "discarded" the old bumper that was rusted so I cannot even show them personally that the bumpers do not match. I am sure the old bumper was scrapped by them as soon as they realized they had messed up and done such a poor job. I have never had issues like this out of other auto body shops and I can guarantee that I'll never set foot back in that shop again. Unless of course, they want to give me my money back that they forced me to pay so they would not basically hold my car as ransom! This auto body shop has very low standards and they do the worst work I have ever seen. I wish I had known this before I left me car with them and "agreed" on a price that they knew they would change after they made the agreement. Watch out for this place if you ever need body work done in Santa Rosa! They deserve this bad review because they failed miserably at showing any human decency with any of the work they did on my car.