Took car in for a recall of PCM module. They wiped the computer clean with no backup of data wiping out my 550 dollar dyno tune. Matt the service manager refuse to refund the money saying it was not their responsibly to tell me this would happen. Any computer geek knows to backup date before performing and updating or software change.
The were suppose to fix the heater in the seat and after 4 days told me the parts were two weeks out. The were suppose to fix the re-circulation vents as they would not open and they still are not fixed and they charge me 376.32 and refused to refund me that also. Matt totally buffalowed me and told me it only works in certain modes only. Lip service only.
After a 10 minute phone call with him he told me to go to a diffenent dealership and no refund would be make. My advise is to not use San Leandro Dodge as they are not reputable repair center. Also I had to call 15 different time to get update over a four day period they had the car. Horrible customer service and a horrible manager in Matt.
They severly overcharge and under performed. What I want is a 926.32 refund on my cerdit card. I have also filed complaints with BBB, Bar, and went to a tv show called Michael Finney 7 on your side. We will see what happens down the road. Next stop Dodges national customer service.
San Leandro Chrysler Dodge Jeep RAM SRT Reviews
Took car in for a recall of PCM module. They wiped the computer clean with no backup of data wiping out my 550 dollar dyno tune. Matt the service manager refuse to refund the money saying it was not their responsibly to tell me this would happen. Any computer geek knows to backup date before performing and updating or software change.
The were suppose to fix the heater in the seat and after 4 days told me the parts were two weeks out. The were suppose to fix the re-circulation vents as they would not open and they still are not fixed and they charge me 376.32 and refused to refund me that also. Matt totally buffalowed me and told me it only works in certain modes only. Lip service only.
After a 10 minute phone call with him he told me to go to a diffenent dealership and no refund would be make. My advise is to not use San Leandro Dodge as they are not reputable repair center. Also I had to call 15 different time to get update over a four day period they had the car. Horrible customer service and a horrible manager in Matt.
They severly overcharge and under performed. What I want is a 926.32 refund on my cerdit card. I have also filed complaints with BBB, Bar, and went to a tv show called Michael Finney 7 on your side. We will see what happens down the road. Next stop Dodges national customer service.