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Samm's Heating and Air Conditioning


Country United States
State Texas
City Plano
Address 521 J Pl #627
Phone 469-606-9260
Website https://www.sammsheatingandair.com/

Samm's Heating and Air Conditioning Reviews

  • Jun 16, 2017

On Monday June 12, 2017, I contacted Samm's Heating and Air Conditioning TACL B021478C as my home air conditioner was not blowing cold air. I had used Samm's a few times before and they always did the job and I felt they had reasonable pricing.

First thing they do is charge me $85.00 to just come out and diagnos the problem. If they fix the issue on this trip out, the fee is absorbed into their over-all fee. If you want to shop their estimate, they will charge you again according to Tim Salomon, the technician that came out to see me.

Now my wife suffers from COPD and I had triple bypass surgery last year and am a life long asthmatic. We cannot be without air conditioning too long. The house was 95 degrees when he got there on Monday evening. Feeling the pressure that he would leave and I would have more fees and costs, I authorized the work to be done.

Turns out to be a simple top fan in the outside unit. Four screws and a couple wires to replace. While Tim the tech is out doing this, I go in and google the fan motor to see what costs were on a unit. To my shock, the part is only $100. But my overall bill was $831. This is not only price gouging but the way it was done, predatory!

I have contacted the owner of Samm's Heat and Air Conditioning and he has made attempts to actually justify the cost. Of course, everyone you know has a company and I talked to one a Realtor partner of mine knows last night and this is no more than a $400 job. He said $200 for the $100 part (he marks it up 100%) and two hours labor at $100 per hour would make it right at $400.

I made comments on his Facebook page and he made a futile attempt to justify his predatory over priced, gouging. I am now blocked from debating him on his page. In conclusion, I have made a formal complaint through Van Taylor (State Senator) office to the State of Texas TACL. Hopefully these people will be able to show him the err of his ways and instill ethics and morals to the man.

In the mean time, if you need air conditioning service, I would avoid this company like the plague.

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