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Sacramento Chrysler Dodge Jeep Ram

Country United States
State California
City Sacramento
Address 3610 Fulton Ave
Phone 916-273-9089

Sacramento Chrysler Dodge Jeep Ram Reviews

  • Nov 12, 2016

I recently traded in my 2016 Mini Countryman for a new Dodge Ram 1500 from Sacramento Chrysler, Dodge, Jeep, Ram (SCDJR). While with the finance person I asked the individual if I were eligible receive a prorated portion back for extras I had purchased on the Mini. These items were Tire & Wheel Protection, Dent Protection, Gap Insurance and an extended maintenance contract.

After reviewing the paperwork for all the previous mentioned extras, the finance individual informed me that yes, I could receive a prorated portion of the purchase prices for these items. He then went on to explain that we needed a release of liability for the Mini, and that we would have to wait until SCDJR paid the Mini off. We then could go to the Mini dealership and cancel the extra items and receive the prorated portion back.

I waited until confirmation of the Mini being paid off, and went to the Mini dealership. It is there that I was told that the finance person at SCDJR was incorrect and that I could not cancel the maintenance contract. The prorated portion of the maintenance contract was just over $2000. So basically, I lost $2000 because the finance individual at SCDJR was either incompetent or was so focused on the deal, that he gave me wrong information.

That’s my story. Was I at fault in this? In retrospect, yes. I should have read the cancelation procedures for the Mini contract. But, when you place your faith in the system, and are dealing with a so- called finance “expert” you would hope they give you correct information. I believe they just wanted to close the deal, and was not truly focused on customer care.

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