My husband and I were approached by this company while on vacation in Punta Cana at the Tropical Princess resort on November 20th, 2017. They offered us a drink which we weren't going to refuse since we were on vacation. Royal Holiday then proceeded to tell us how they can save us so much money on our future vacations and offered us a price. The price was fair for what they claimed to be offering, I still wanted to do some research on my own and said that we would come back tomorrow if we liked what we researched. RH then continued to bring out more drinks and made promises that we would be able to cancel our contract at any time if we didn't like any research we found or if they didn't hold up to any promises. This was a selling point as I felt reassured that we could cancel at any time for a full refund if we were unhappy with our decision. During the Holidays is when I usually book our upcoming vacations for the year, at this time I noticed that we would actually be spending more money yearly (plus the yearly service fee and all monies paid to Royal Holiday) for our vacations. I called Royal Holiday on 1/2/2018 and was hung up on twice when asking who I need to speak with regarding terminating my contract. I then sent an email to Juan Fonseca expressing my desire to terminate my contract and requested all monies paid refunded. See Below:
Melissa G
Jan 4 (6 days ago)
to Juan
Hello Juan, I would like to cancel my membership and request a full refund ($3,946.00 USD). I have found that there is grounds to cancel the contract as promises made cannot be fulfilled. We were promised that this membership will save us money on our vacations. I ran an analysis of the next three vacations that we are planning. Not one of them is saving us money by using Royal Holiday Vacation Club, we would actually be spending hundreds of dollars more.
Also of these vacation spots, there are no Hotels that I would choose as only a couple of them are actually on the beach or have satisfactory reviews.
I have contacted my attorney to find the best way to resolve this matter and he has urged me to reach out to your company before filing a formal request.
I do hope that we can resolve this matter in a timely manner without additional legal fees as we have not used this contract yet and do not plan to do so.
Thank you for your time and I hope to hear back from you soon.
On 1/7/2018 I called Royal Holiday again to be told that someone would call me back shortly, no one called. On 1/8/2018 I called again to be told that everyone was busy, however someone would call me back, again no one called me back. The same day I sent another email to Juan Fonseca:
My Wife and I were married in July 2008. One of the things she shared with me was a "scam" that had taken place while she and her mother, daughter, and father were on a cruise to the Bahamas.
She was at port in Cozumel and asked directions to the public beaches. She met someone who spoke English and was willing to assit her with directions. However, she was coaxed into watching a thirty minute video while her daughter was allowed to swim in a pool at the Hotel.
What she describes is what I have read from many that she felt she was being held hostage with very agressive sales pressure and techniques. Once the time arrived that she had to be back on the ship to continue the cruise, she signed up for a Club Vacation Plan.
I work in the Finance Industry and everything that I have read in the documetns points to this being a scam. She made a down-payment of $595 and a promise to pay $123.75 per month for 60 months.
She has never used the program and when she tries to contact a representative at Royal Holiday or Concord Servicing, she is continually harrassed. We closed the Checking Account that her automatic debits were coming from and she is willing to forego the payments made to get out of the harrassing telephone calls.
I hope this information is helpful to others that have similar experiences with Royal Holiday.
Royal Holiday USA Reviews
My husband and I were approached by this company while on vacation in Punta Cana at the Tropical Princess resort on November 20th, 2017. They offered us a drink which we weren't going to refuse since we were on vacation. Royal Holiday then proceeded to tell us how they can save us so much money on our future vacations and offered us a price. The price was fair for what they claimed to be offering, I still wanted to do some research on my own and said that we would come back tomorrow if we liked what we researched. RH then continued to bring out more drinks and made promises that we would be able to cancel our contract at any time if we didn't like any research we found or if they didn't hold up to any promises. This was a selling point as I felt reassured that we could cancel at any time for a full refund if we were unhappy with our decision. During the Holidays is when I usually book our upcoming vacations for the year, at this time I noticed that we would actually be spending more money yearly (plus the yearly service fee and all monies paid to Royal Holiday) for our vacations. I called Royal Holiday on 1/2/2018 and was hung up on twice when asking who I need to speak with regarding terminating my contract. I then sent an email to Juan Fonseca expressing my desire to terminate my contract and requested all monies paid refunded. See Below:
Melissa G
Jan 4 (6 days ago)
to Juan
Hello Juan, I would like to cancel my membership and request a full refund ($3,946.00 USD). I have found that there is grounds to cancel the contract as promises made cannot be fulfilled. We were promised that this membership will save us money on our vacations. I ran an analysis of the next three vacations that we are planning. Not one of them is saving us money by using Royal Holiday Vacation Club, we would actually be spending hundreds of dollars more.
Also of these vacation spots, there are no Hotels that I would choose as only a couple of them are actually on the beach or have satisfactory reviews.
I have contacted my attorney to find the best way to resolve this matter and he has urged me to reach out to your company before filing a formal request.
I do hope that we can resolve this matter in a timely manner without additional legal fees as we have not used this contract yet and do not plan to do so.
Thank you for your time and I hope to hear back from you soon.
On 1/7/2018 I called Royal Holiday again to be told that someone would call me back shortly, no one called. On 1/8/2018 I called again to be told that everyone was busy, however someone would call me back, again no one called me back. The same day I sent another email to Juan Fonseca:
My Wife and I were married in July 2008. One of the things she shared with me was a "scam" that had taken place while she and her mother, daughter, and father were on a cruise to the Bahamas.
She was at port in Cozumel and asked directions to the public beaches. She met someone who spoke English and was willing to assit her with directions. However, she was coaxed into watching a thirty minute video while her daughter was allowed to swim in a pool at the Hotel.
What she describes is what I have read from many that she felt she was being held hostage with very agressive sales pressure and techniques. Once the time arrived that she had to be back on the ship to continue the cruise, she signed up for a Club Vacation Plan.
I work in the Finance Industry and everything that I have read in the documetns points to this being a scam. She made a down-payment of $595 and a promise to pay $123.75 per month for 60 months.
She has never used the program and when she tries to contact a representative at Royal Holiday or Concord Servicing, she is continually harrassed. We closed the Checking Account that her automatic debits were coming from and she is willing to forego the payments made to get out of the harrassing telephone calls.
I hope this information is helpful to others that have similar experiences with Royal Holiday.