I originally signed up for a meal plan in July 2018. I did not authorize it but was subsequently charged another year by auto-renewal and did not catch it for almost 11 months later. When I contacted them about this and requested a refund,they said I signed up for it in the TOS at the BOTTOM of their website in the legalese that no one reads and that it was far too late to ask for a refund even if i didn't know that I had it or logged in to use it.
In detail:
On Sat, Dec 15, 2018 at 06:39 PM, "jeanne" wrote:
I don't see any information on my account as to when it expires. Please advise. Thank you!
On Sun, Dec 16, 2018 at 09:59 AM, "N---" wrote:
Hey, Jeanne!
Sorry we missed you yesterday. Your one year subscription lasts until July 1st, 2019. Let us know if you have any other questions!
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I sent customer service the above earlier exchange and continued to request a refund. I rec'd :
on Jun 5, 2020: " I do see how my 2018 email could have been misunderstood. My apologies! I should have provided more clarity. We may have honored your refund request if we heard from you earlier, but we can't now that it's nearly a full year later. That's well outside of our return policy."
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So too bad if I didn't read the fine print at the bottom of the page. Too bad that I didn't understand an obfuscated "clarification" to the end date to what i signed up for, or that I missed seeing a charge / invoice because I wasn't expecting it based on the above email "clarification". Too bad that i gave an explanation of hardship to pay for a technicality and too bad a refund has no bearing on anything except their policy.
Rich Roll Reviews
I originally signed up for a meal plan in July 2018. I did not authorize it but was subsequently charged another year by auto-renewal and did not catch it for almost 11 months later. When I contacted them about this and requested a refund,they said I signed up for it in the TOS at the BOTTOM of their website in the legalese that no one reads and that it was far too late to ask for a refund even if i didn't know that I had it or logged in to use it.
In detail:
On Sat, Dec 15, 2018 at 06:39 PM, "jeanne" wrote:
I don't see any information on my account as to when it expires. Please advise. Thank you!
On Sun, Dec 16, 2018 at 09:59 AM, "N---" wrote:
Hey, Jeanne!
Sorry we missed you yesterday. Your one year subscription lasts until July 1st, 2019. Let us know if you have any other questions!
`````````
I sent customer service the above earlier exchange and continued to request a refund. I rec'd :
on Jun 5, 2020: " I do see how my 2018 email could have been misunderstood. My apologies! I should have provided more clarity. We may have honored your refund request if we heard from you earlier, but we can't now that it's nearly a full year later. That's well outside of our return policy."
``````
So too bad if I didn't read the fine print at the bottom of the page. Too bad that I didn't understand an obfuscated "clarification" to the end date to what i signed up for, or that I missed seeing a charge / invoice because I wasn't expecting it based on the above email "clarification". Too bad that i gave an explanation of hardship to pay for a technicality and too bad a refund has no bearing on anything except their policy.
I am out $99.
Just too d*** bad for customers.