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Rescue Guy Appliance & HVAC


Country United States
State North Carolina
City Raleigh
Address 602 General Joseph Martin Circle Unit 105
Phone (919) 561-7941

Rescue Guy Appliance & HVAC Reviews

  • Nov 4, 2019

Worthless Guy - Don't know how to repair

My home warranty first sent this guy who took almost 15 days to make an appointment and check the appliance. Checked the applaince for another 15days but never was able to repair it nor did send any notes to the home warranty. After several attempts my home warranty sent guys from sear and they repaired the dish washer in an hr. Clearly tells this guy doesn't know anything about the appliances - waste of your time.

  • Oct 27, 2018

Rescue Guy Needs Help

Called Choice Home on Thursday---furnace stopped, very cold in house. Nabil came Friday but misdiagnosed the problem as he said no gas coming to unit then he left. Gas company came out confirmed that gas was coming to unit, thermostat appeared to be the problem he said. Text Nabil , he said be out next morning with thermostat,. He did not show would not respond to text or phone. He told Choice that he would not fulfill the work order. Now I am stuck Sat with no heat ..

  • Mar 14, 2018

My dishwasher broke on 2/19/2018. I called TotalProtect (my home warranty company) and reported the issue. They subcontracted Rescue Guy Appliances & HVAC to come to my house on 2/21/2018 to troubleshoot and resolve the issue.

2/21/2018 Nabil Farriss from Rescue Guy Appliances & HVAC came to troubleshoot problem with my dishwasher. He was supposed to provide the report to the HomeWarranty company the same day.

I called TotalProtect a few days later and they said they never received the report. I called Nabil and he said the report had been submitted but he will check with his office again.

After calling him several times, his answer was the same that the report has been submitted to TotalProtect. I called TotalProtect several times and they escalated the ticket trying to get the report from the service provider (Rescue Guy Appliances & HVAC). Even today, 3/15/2018 when I called TotalProtect, they told me that they still don't have the report.

I have been out of the dishwasher for almost a month and when I called Nabil (of Rescue Guy Appliances & HVAC), there was no response.

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