I brought in my 2006 BMW 325I due to power window not working. they quote 2 hours and part after diagnosed the problem being a regulator. the following day I called and the owner tells me that the regulator they put in was make noise and they order a 2nd one & will be done that afternoon.
Later that afternoon the manager called and said it was done & no more squeaking noise. he states that after initialize the computer the window switch would be active. when I showed up to pick up my car , the manager claims he called me back & left a msg stating that they couldn't initialize the system so my motor was bad. At this time I showed him my phone with no calls from him & the motor was fine when they were testing it, At this time, it became the excuse of those German engineering are difficult sometimes to deal with. I told them to put everything back & give me the car. the following day I went & picked up my car. They not only charged me more than the original quote, they scratched my window tint and my door not will not lock and out handle will not open the car unless you do it from the inside first.
They however had the window up which is what I asked it the beginning if it was possible to pay the labor to have that done with any replacement part which is what they ultimately did , over charged and damaged my vehicle.
This was the last straw with Repair One , they have continuously take jobs they could not handle.
Other than the BMW, my PT cruiser & Jeep Wrangler all had bad repairs from this company. Due to my last conversation with the owner Brent O’Neal and with his direct apologies, I choose to give his shop one more chance & they failed miserably.
UPDATE: I spoke with the owner Brent and all he could do is make excuses about failure of the part. He refuses to acknowledge the mis-information and stands by the shotty work of his shop.
I have brought over $10K of business to him and he walked me on $340.
Repair One Reviews
I brought in my 2006 BMW 325I due to power window not working. they quote 2 hours and part after diagnosed the problem being a regulator. the following day I called and the owner tells me that the regulator they put in was make noise and they order a 2nd one & will be done that afternoon.
Later that afternoon the manager called and said it was done & no more squeaking noise. he states that after initialize the computer the window switch would be active. when I showed up to pick up my car , the manager claims he called me back & left a msg stating that they couldn't initialize the system so my motor was bad. At this time I showed him my phone with no calls from him & the motor was fine when they were testing it, At this time, it became the excuse of those German engineering are difficult sometimes to deal with. I told them to put everything back & give me the car. the following day I went & picked up my car. They not only charged me more than the original quote, they scratched my window tint and my door not will not lock and out handle will not open the car unless you do it from the inside first.
They however had the window up which is what I asked it the beginning if it was possible to pay the labor to have that done with any replacement part which is what they ultimately did , over charged and damaged my vehicle.
This was the last straw with Repair One , they have continuously take jobs they could not handle.
Other than the BMW, my PT cruiser & Jeep Wrangler all had bad repairs from this company. Due to my last conversation with the owner Brent O’Neal and with his direct apologies, I choose to give his shop one more chance & they failed miserably.
UPDATE: I spoke with the owner Brent and all he could do is make excuses about failure of the part. He refuses to acknowledge the mis-information and stands by the shotty work of his shop.
I have brought over $10K of business to him and he walked me on $340.