Avoid this auto repair shop at all costs. Danny was the supervising mechanic for our car. There were several issues that needed to be addressed from an oil leak to a malfunctioning sunroof. He worked on our car off and on over the course of a few weeks to have these items fixed. During the course of all of this we caught him in several lies regarding the price of parts. He tried to upcharge parts by several hundred dollars on more than one occassion. Luckily we called the dealer directly to find out the actual cost of the parts and confronted him with this information.
He lied and stated that issues were fixed and then we found out they weren't fixed and had to confront him on this. He charged us for parts to go on the car, but then would not and could not show us proof that the part had actually been put on the car, and refused to show us the receipts showing that he had in fact purchased the parts. He also told us that he took our car to another shop to look at some of the needed repairs to see if they could repair them (which they didn't) however he did not obtain our permission or authorization to do this.
Then on the final day he and his team presented us with a trumped up charge list including items that we had already paid for. When we confronted him and his staff on the errors and miscalculations, none of them could even explain the charges or how they came up to final price. We had been paying him over the course of the transactions, one job at a time, and at the end they tried to double-charge us! We ended up spending almost $4000 in repairs over the course of a few weeks!
To make matters worse on the final day when we picked up our car we discovered a new problem with the cars suspension system. We immediately took the car back to the shop and Danny refused to face us to talk to us, and instead sent one of his junior mechanics to talk to us to say that they were not going to look at the car or be responsible for the NEW issue that occurred while in their shop. For all we know this new problem occurred when he took or car without permission to another shop. We are in the process of reclaiming our funds and reporting them to the Attorney General. They need to be out of business.
I went to Purrfect Auto for an oil change. The cashier asked if I would like a "FREE" tire rotation. I agreed. Upon removing the tires, the manager, Dannie started to point out supposed issues with my brakes. I'm no expert, but I didn't want to be driving with bad brakes. My children and my families lives are too valuable to me to take any unnecessary risks. I asked how much it would cost and he quoted me $179, so I agreed. He said it would take an hour or two, so I had my wife pick me up to run some errands.
He called me an hour or so later and said that there would be additional work needed. This work totaled about $700. I told him at that point not to do anything, since the brakes were still ok when I brought the car in. He then told me that the work was done, but he couldn't put the calipers back on. This made he angry and I told him I wanted the car the way I brought it in, me said that it was impossible and that the work was done and when I told him I wasn't going to pay the extra, he said a mechanics lein would be put on ther car and he wouldn't release it.
I called my attorney and he said that I should bite the bullet and pay him and then take him to small claims court. He also advised me to get the original quote in writing,(which mysteriously disappeared),get the old parts and then have them checked out by another mechanic.(I had two reputable BBB mechanic check them out and all of the parts were in perfect working order and the pads were brand new, the rotors were not cracked as Dannie said and the calipers were working fine before bringing it to them.
I am currently getting all of my documentation in order to take Purrfect Auto to court and recover the money that was scammed from me fraudulently.
Purrfect Auto Services #112 Reviews
Avoid this auto repair shop at all costs. Danny was the supervising mechanic for our car. There were several issues that needed to be addressed from an oil leak to a malfunctioning sunroof. He worked on our car off and on over the course of a few weeks to have these items fixed. During the course of all of this we caught him in several lies regarding the price of parts. He tried to upcharge parts by several hundred dollars on more than one occassion. Luckily we called the dealer directly to find out the actual cost of the parts and confronted him with this information.
He lied and stated that issues were fixed and then we found out they weren't fixed and had to confront him on this. He charged us for parts to go on the car, but then would not and could not show us proof that the part had actually been put on the car, and refused to show us the receipts showing that he had in fact purchased the parts. He also told us that he took our car to another shop to look at some of the needed repairs to see if they could repair them (which they didn't) however he did not obtain our permission or authorization to do this.
Then on the final day he and his team presented us with a trumped up charge list including items that we had already paid for. When we confronted him and his staff on the errors and miscalculations, none of them could even explain the charges or how they came up to final price. We had been paying him over the course of the transactions, one job at a time, and at the end they tried to double-charge us! We ended up spending almost $4000 in repairs over the course of a few weeks!
To make matters worse on the final day when we picked up our car we discovered a new problem with the cars suspension system. We immediately took the car back to the shop and Danny refused to face us to talk to us, and instead sent one of his junior mechanics to talk to us to say that they were not going to look at the car or be responsible for the NEW issue that occurred while in their shop. For all we know this new problem occurred when he took or car without permission to another shop. We are in the process of reclaiming our funds and reporting them to the Attorney General. They need to be out of business.
Avoid this shady business.
I went to Purrfect Auto for an oil change. The cashier asked if I would like a "FREE" tire rotation. I agreed. Upon removing the tires, the manager, Dannie started to point out supposed issues with my brakes. I'm no expert, but I didn't want to be driving with bad brakes. My children and my families lives are too valuable to me to take any unnecessary risks. I asked how much it would cost and he quoted me $179, so I agreed. He said it would take an hour or two, so I had my wife pick me up to run some errands.
He called me an hour or so later and said that there would be additional work needed. This work totaled about $700. I told him at that point not to do anything, since the brakes were still ok when I brought the car in. He then told me that the work was done, but he couldn't put the calipers back on. This made he angry and I told him I wanted the car the way I brought it in, me said that it was impossible and that the work was done and when I told him I wasn't going to pay the extra, he said a mechanics lein would be put on ther car and he wouldn't release it.
I called my attorney and he said that I should bite the bullet and pay him and then take him to small claims court. He also advised me to get the original quote in writing,(which mysteriously disappeared),get the old parts and then have them checked out by another mechanic.(I had two reputable BBB mechanic check them out and all of the parts were in perfect working order and the pads were brand new, the rotors were not cracked as Dannie said and the calipers were working fine before bringing it to them.
I am currently getting all of my documentation in order to take Purrfect Auto to court and recover the money that was scammed from me fraudulently.