We bought a puppy transport incubator from this company a little over a year ago. We used it 4 times and unfortunately the it stopped working and wouldn't heat up over 24 degrees celsius. When we contacted James Avey it was before the year warranty was up, he sent us videos on other incubators instructing us to take it apart and ship back. The videos were irrelevant to the construction of this incubator and we were not able to dismantle it to return. A few months had passed as we were busy with puppies and were not aware that there was a time limit on shipping the motor back. I contacted James again and asked about returning it as we would have to ship the whole incubator back, he then informed us it was our responsibility to pay shipping as well as his service fee to fix the incubator as our warranty had ended. We offered to remove the interior motor for him (as he originally instructed), and ship that back saving us $100 in shipping and he refused to help us.
Again and again this man was unhelpful and unconcerned about fixing a product he made that we purchased for over $700 and used for under a year. He continually avoided any responsibility of his product malfunctioning and suggested it was our personal damage or misuse of the cooler and its cords, when in reality the cooler is in perfect condition and has BARELY BEEN USED. VERY DISAPPOINTED in this man's business ethics and his quality of product.
If i had known we would be throwing $700 away on a fancy rubbermaid cooler with a few holes drilled into it, we would have made our own for travelling.
DO NOT BUY FROM THIS COMPANY unless you fully review their warranty and are prepared to lose your money if the incubator breaks. THEY WILL NOT HELP YOU OR TAKE RESPONSIBILITY FOR THEIR PRODUCT.
Precision Incubators Reviews
We bought a puppy transport incubator from this company a little over a year ago. We used it 4 times and unfortunately the it stopped working and wouldn't heat up over 24 degrees celsius. When we contacted James Avey it was before the year warranty was up, he sent us videos on other incubators instructing us to take it apart and ship back. The videos were irrelevant to the construction of this incubator and we were not able to dismantle it to return. A few months had passed as we were busy with puppies and were not aware that there was a time limit on shipping the motor back. I contacted James again and asked about returning it as we would have to ship the whole incubator back, he then informed us it was our responsibility to pay shipping as well as his service fee to fix the incubator as our warranty had ended. We offered to remove the interior motor for him (as he originally instructed), and ship that back saving us $100 in shipping and he refused to help us.
Again and again this man was unhelpful and unconcerned about fixing a product he made that we purchased for over $700 and used for under a year. He continually avoided any responsibility of his product malfunctioning and suggested it was our personal damage or misuse of the cooler and its cords, when in reality the cooler is in perfect condition and has BARELY BEEN USED. VERY DISAPPOINTED in this man's business ethics and his quality of product.
If i had known we would be throwing $700 away on a fancy rubbermaid cooler with a few holes drilled into it, we would have made our own for travelling.
DO NOT BUY FROM THIS COMPANY unless you fully review their warranty and are prepared to lose your money if the incubator breaks. THEY WILL NOT HELP YOU OR TAKE RESPONSIBILITY FOR THEIR PRODUCT.