STOLEN OR LOST MY MINOR CHILD’S PASSPORT AND OTHER SENSITIVE INFORMATION.
I am writing this review to warn anyone considering using Postal and More to reconsider. Please know that I have been a LONG TIME customer of this store and am used great service. However, Brad Bellinson, the owner is not securing packages nor being truthful with his customers. If you go by Postal and More from mid-morning on, you will see UPS packages stacked up outside the store on 26th Street.
These packages are awaiting pick up. I have gone into Postal and More and asked regarding the lack of security of the packages, “Don’t you worry about packages getting stolen?” Brad always replies, “We’ve never lost a package.” THIS IS NOT TRUE.
On April 29th, I took my MINOR son’s passport with a visa application for an international trip he is making in June. The package had his passport, a copy of his birth certificate, the front pages of both parent’s passports and an application that included addresses. Since the information was so sensitive, I sent it with next day air with Fed Ex. I received the air bill with the tracking number and assumed all was okay.
On May 3, I called the visa expediter to learn when I could expect to receive my son’s passport with accompanying visa. The expediter took a couple of days to get back to me, but eventually told me the passport had never been received. While awaiting the expediter’s response, I went directly to track the package through Fed Ex. The tracking number did not show. There was not one scan of a package.
I called Fed Ex who said that perhaps since it was under Postal and More’s account, they could track it. I was unable to put a tracer on the package because I was under Postal and More’s account. On May 8, I went into Postal and More and spoke to Oliver who said he would put a tracer on the package as the tracking number was not working for him either. He stated that Fed Ex would get back to him in 24 hours.
On May 9, I returned and spoke to Oliver again who stated that Fed Ex had not gotten back to him. Together we called Fed Ex. Ultimately, Fed Ex stated that the issue of the lost package was not their responsibility because it was never scanned. Oliver told me that the drivers NEVER SCAN packages immediately rather they just take them. Postal and More is liable for this loss as they are in custody of the package until it is scanned. Postal and More should be monitoring the scanning process and assuring that each package is scanned.
At Postal and More, the outgoing Fed Ex packages are kept by the front door. ANYONE could come in from 26th and grab a package. They have NO CAMERAS. They may as well put a welcome mat out for thieves. Oliver tried to tell me that the responsibility was on Fed Ex as did Brad (something Fed Ex absolutely denies). Oliver realized after my second visit that this problem was massive. This loss could affect my child for years. His identity is up for grabs all because Postal and More is irresponsible and lazy.
I finally spoke to Brad (he’d been vacationing in the Bahamas- glad he had his passport). He told me that the package was lost and that it was Fed Ex’s fault (lie) and that the good news was that he “might” be able to refund the Fed Ex fees. WHAT? WHAT??? You lose my kid’s most sensitive information and you “might” be able to refund the money I spent on a Next Day Air package that never arrived at its destination? Are you kidding me? That’s it? No, “WOW, I am so sorry. What can I do to make it better?”
I was very frustrated with his response. I told him he should pay for the lifetime membership to Life Lock my son now needed (to see if anyone was trying to use his information), pay for the expedited fees for a new passport, pay for the shipping of the new passport and pay for the time that I had to miss from work because of the police report, the visits to the Federal Building to process and retrieve an emergency passport. He said “absolutely not! I am not paying for any missing time, and I might pay for some of those other things, keep your list.”
I have decided I want no compensation. I do not want money to muddy an important message. What I want is for this to never happen to another person. Your packages are not secure at this location. My child will have to worry about identity theft for years to come. This business owner should be ashamed at his poor business practices.
Postal & More, Inc. Reviews
STOLEN OR LOST MY MINOR CHILD’S PASSPORT AND OTHER SENSITIVE INFORMATION.
I am writing this review to warn anyone considering using Postal and More to reconsider. Please know that I have been a LONG TIME customer of this store and am used great service. However, Brad Bellinson, the owner is not securing packages nor being truthful with his customers. If you go by Postal and More from mid-morning on, you will see UPS packages stacked up outside the store on 26th Street.
These packages are awaiting pick up. I have gone into Postal and More and asked regarding the lack of security of the packages, “Don’t you worry about packages getting stolen?” Brad always replies, “We’ve never lost a package.” THIS IS NOT TRUE.
On April 29th, I took my MINOR son’s passport with a visa application for an international trip he is making in June. The package had his passport, a copy of his birth certificate, the front pages of both parent’s passports and an application that included addresses. Since the information was so sensitive, I sent it with next day air with Fed Ex. I received the air bill with the tracking number and assumed all was okay.
On May 3, I called the visa expediter to learn when I could expect to receive my son’s passport with accompanying visa. The expediter took a couple of days to get back to me, but eventually told me the passport had never been received. While awaiting the expediter’s response, I went directly to track the package through Fed Ex. The tracking number did not show. There was not one scan of a package.
I called Fed Ex who said that perhaps since it was under Postal and More’s account, they could track it. I was unable to put a tracer on the package because I was under Postal and More’s account. On May 8, I went into Postal and More and spoke to Oliver who said he would put a tracer on the package as the tracking number was not working for him either. He stated that Fed Ex would get back to him in 24 hours.
On May 9, I returned and spoke to Oliver again who stated that Fed Ex had not gotten back to him. Together we called Fed Ex. Ultimately, Fed Ex stated that the issue of the lost package was not their responsibility because it was never scanned. Oliver told me that the drivers NEVER SCAN packages immediately rather they just take them. Postal and More is liable for this loss as they are in custody of the package until it is scanned. Postal and More should be monitoring the scanning process and assuring that each package is scanned.
At Postal and More, the outgoing Fed Ex packages are kept by the front door. ANYONE could come in from 26th and grab a package. They have NO CAMERAS. They may as well put a welcome mat out for thieves. Oliver tried to tell me that the responsibility was on Fed Ex as did Brad (something Fed Ex absolutely denies). Oliver realized after my second visit that this problem was massive. This loss could affect my child for years. His identity is up for grabs all because Postal and More is irresponsible and lazy.
I finally spoke to Brad (he’d been vacationing in the Bahamas- glad he had his passport). He told me that the package was lost and that it was Fed Ex’s fault (lie) and that the good news was that he “might” be able to refund the Fed Ex fees. WHAT? WHAT??? You lose my kid’s most sensitive information and you “might” be able to refund the money I spent on a Next Day Air package that never arrived at its destination? Are you kidding me? That’s it? No, “WOW, I am so sorry. What can I do to make it better?”
I was very frustrated with his response. I told him he should pay for the lifetime membership to Life Lock my son now needed (to see if anyone was trying to use his information), pay for the expedited fees for a new passport, pay for the shipping of the new passport and pay for the time that I had to miss from work because of the police report, the visits to the Federal Building to process and retrieve an emergency passport. He said “absolutely not! I am not paying for any missing time, and I might pay for some of those other things, keep your list.”
I have decided I want no compensation. I do not want money to muddy an important message. What I want is for this to never happen to another person. Your packages are not secure at this location. My child will have to worry about identity theft for years to come. This business owner should be ashamed at his poor business practices.