In April of 2018 I went to a Santa convention and won 4 Polar Express tickets at an action for St. JUDE. I was so excited because I take my three young children every year as a holiday tradition. We have gone every year for 10 years. My children were so excited as they always are to go.
On Nov 26th I pulled the tickets out to call and reserve our spots. To my shock the tickets were only good on Nov 16-18th. I paid $250.00 for tickets that were no good to me or my children as I was never told I would have to use them before Thanksgiving or I would have never fought so hard to win them, or spent the limited money I had to go so early.
I called Donna Houle a total of 9 times to tell her that I didnt even know you could go before December and is there anything they could do for me. I called a 10th time and finally spoke to James on Nov 30th and was told there were no tickets left.
So awful they would donate tickets to an organization for a Christmas festivities that you have to use in the middle of November. My Christmas tradition was ruined last year and they dont care.
Polar Express Station Reviews
In April of 2018 I went to a Santa convention and won 4 Polar Express tickets at an action for St. JUDE. I was so excited because I take my three young children every year as a holiday tradition. We have gone every year for 10 years. My children were so excited as they always are to go.
On Nov 26th I pulled the tickets out to call and reserve our spots. To my shock the tickets were only good on Nov 16-18th. I paid $250.00 for tickets that were no good to me or my children as I was never told I would have to use them before Thanksgiving or I would have never fought so hard to win them, or spent the limited money I had to go so early.
I called Donna Houle a total of 9 times to tell her that I didnt even know you could go before December and is there anything they could do for me. I called a 10th time and finally spoke to James on Nov 30th and was told there were no tickets left.
So awful they would donate tickets to an organization for a Christmas festivities that you have to use in the middle of November. My Christmas tradition was ruined last year and they dont care.