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Petland, Inc.


Country United States
State Ohio
City Chillicothe
Address 250 Riverside Street
Phone (800) 221-5935
Website http://www.petland.com/

Petland, Inc. Reviews

  • Feb 21, 2021

I buy a puppy there they claim their puppies come from the top 2% of breeders in the country. After I took puppy home I decided to research the breeder on the papers and found out they are one of the largest puppy Mills in the country. After seeing that I started researching pet land and the breeder and found lots of information proving bad pet land buys puppies from Puppy Mills such as Blue Ribbon puppies which is where my puppy came from. They lie about their puppies coming from the top 2% of breeders in charge thousands of dollars for them.

I paid $7400 for my puppy thinking that it came from a top breeder and it did not. Apparently this has happened to a lot of people, a lot of dogs from there also end up having major health issues soon after purchasing and a lot of them die. There are tons of articles reviews complaints online and info from the humane society that outlines their shady practices of selling dogs from puppy Mills claiming that they are from top breeders.

  • Sep 2, 2017

One of the worst shops that I have been too. The place reeks from the lack of cleaning they do with their enclosed animals and the puppy-mill dog's cages. They allow anyone and everyone to handle the small animals that they sell, resulting in terrified animals that often bite those holding them.

They misrepresent their prices and so far from personal experience, there is always some form of hidden cost. The staff have little to no clue with the species that they are handling, potentially exposing adults and children to dangerous bacteria from the mutliple species that they sell. The staff is also extoradinarly rude, to the point where I was called ignorant when the proof of myself being right, right infront of my eyes.

Looking through the web I have learned through so many sites like this one of similair issues and it is time that places like this be closed and become obsolete. Their poor animals litterally lay in filth all day long, terrized by countless people and made worse by a callous and hateful staff.

  • Feb 13, 2017

With new management, it doesn't seem like things change much. I purchased a puppy here on January 7th, 2017 and she got extremely sick and was diagnosed with the deadly disease Parvo one week later on January 14th, 2017. I had to rush her to an all night vet, where she was admitted and quarentine for 5 days with only a 50% chance of survival. During her stay, vet bills ran me up to over $5000 dollars that the company should reimberse for since it was noted with my vet that she had the disease before I purchased her. I fiananced the puppy for $3200 and will not pay the loan in to Petland refunds to me $5,126 dollars in vet fees. I did not sign their contract for a sick puppy nor did I sign it to run vet fees up in to the thousands. It seems like no one even cares. I filed a claim with the BBB and they dropped it when the company never responded. As of right now, Petland fianance wants their money and I want mine and that's where it stands right now. It seems like I will not pay this loan in to I get refunded for her hospitalization. I feel sorry for the dogs there that come from puppy mills and don't get cared for, vet checked, or vaccined before being soled to the public. I do wish this place gets shut down sooner or later. It def has a bad reputation.

  • Dec 19, 2016

On December 12th I was looking for a puppy on Petlands web cite. I choose my puppy and filled out on line application. The store replied and it read that my app was received and they would call me soon. The web site read 100% financing available to all no mater the credit they have....

They called me and told me congradulations that my credit application was approved and when could I come pick up my puppy. I told them it would Saturday and the time around 1 pm. They set up my appointment for Sat. 17, at 1 pm. They called back again to make sure I was keeping my appointment. I was approved for 100% financing. The man told me that I would not be there long, but to make sure this was the puppy I wanted and to sign all the papers and not to forget my puppy started kit, if he was not there.

The employees I talked to was Sid/ Manager, and Alex. We (my family) arrived around 130 pm and got lost and I talked to several employees to get me to the store. A employee was standing at the front of the store with a Bordueax French Mastiff, and put us in a room which I thought was the puppy I was there to get. We began to play with our dog and it was not the female Bordeaux that I wanted. We told him that this is not the dog we were there for, it was the female.

The employee went to find out what was going on, he came back to say she was not there she was sold and it first come first serve, but we were told she would be put on hold and would not be taken out of the cage until we got there to pick her up. Our hearts were broken and could not understand what was happening. He did not know but what was told to him....

They left us in the cubby and know one would talk to us, I could not get help when puppy had accident in floor. I went out and left my wife with puppy, I began to look at all the puppies and this place was so crowded because of the advertising of 100% to anyone credit did not matter... I found my puppy that I was there to get, in a pen not moving, and asked a blonde, short hair, short girl employee and told her that was her and what is wrong with her. She was not gone or sold, she was hurt and they had let someone hold her and they had dropped her and it hurt her badly....no one took care of her and she is surffering in that pen.

Sid the manager told me she could not be sold and he did not know exactly what was wrong, possible she had to have surgery, but another employee said that would not happen, but she would be put down, because of injury it was so heart breaking to know that she was suffering, she was not being taken care of there all day and had not went to Vet.

I was there for awhile and wanted to know why I was not being helped that I just wanted to know what was going on, you see we come from Tellico Plains Tennesse, 2 hours away....finally I was told that I had to fill out another application that I was not approved and I had to wait 20 more minutes to find out that I was approved but had to put 50% down.

The approval was for the male at $4200.00, I had to put almost $2500.00 down, why would I come to the store to pay a down payment and finance $2000.00 when you can buy a puppy for less than that by an indiviual. the female was $3000.00 and was 12 weeks old and had been there to long.This was a awful experience and I hope that the puppy gets help.

The puppies were playing in their own poop, also when I got home the advertisement was gone and the picture of the female Bordeaux was gone, I have bought puppies from another pet store years ago with no money down. I have the ad saved because appying on line..Please help the puppy and people they're so many other pet stores that will finance with no money down, this was deception on the pet stores part along with lying to a customer and treating the customer down right dirty, do not do business with these people, they use these animals to get rich, they don't care about the animals.

I pray for these people because I would not treat my dog like I was treated today, I was lied to, my credit was run twice, given false hope, its a shame that we lost out on another family member and the puppy was not cared for the way she deserved .....these people have no morales or heart....

  • Dec 9, 2016

I purchased a puppy from Petland South Semoran in October 2016. I paid 2,400 Needless to say I fell in love with my puppy the moment I saw him. So I did it... I financed him. The very night I brought him home I ended up rushing him to the emergency vet he was pooping blood and at an alarming rate. Petland had sold me a very sick puppy. I called the store to confront them on the issue, they told me I needed to call pet solutions a 3rd party insurance company to be reimbursed the fees I received from the emergency vet . So I filed a claim and here we are... over a month later and I still trying to get some answers and resolution.

  • Dec 2, 2016

When I called Petland in Robinson to see if i could fax over paperwork i was told they would not honor this agreement because there is a new franchise owner and this is under new franchise. I see the name PETLAND and the same location as i purchased the dog. This owner was rude, arrogant and instead of trying to find a solution to this was defensive. I am sure we are not the only customers who purchased these overpriced dogs and now Petland not honoring what they agreed to. Very disappointing i would never purchase a dog from Petland in Robinson again.. i am sure this guy will be out of business shortly after the word spreads of how he will not honor Petland agreements. I am not in process of calling corporate to file a complaint against Robinson Township PA Petland.

We bought a Pug in Sept. at the Robinson Township Pet Land. The dog cost $2500. We were told at time of purchase that the dog needed nasal surgery. We were told at the time we spayed the dog to get this procedure done and bring back the receipt to the Petland in Robinson for Re-imbursement. When I called Petland in Robinson to see if i could fax over paperwork i was told they would not honor this agreement because there is a new franchise owner and this is under new franchise. I see the name PETLAND and the same location as i purchased the dog. This owner was rude, arrogant and instead of trying to find a solution to this was defensive. I am sure we are not the only customers who purchased these overpriced dogs and now Petland not honoring what they agreed to.

Very disappointing i would never purchase a dog from Petland in Robinson again.. i am sure this guy will be out of business shortly after the word spreads of how he will not honor Petland agreements. I am not in process of calling corporate to file a complaint against Robinson Township PA Petland.

  • Apr 13, 2016

They sold me a sick bunny with a parasite or a bacterial infection ... Once made aware of it they couldn't do anything at all they said other then pay 25% of the vet bill if I'd ever see that cause I had to fax it to some other location then to them , very very heartless people towards their pets they are selling aril long people off ... Had my baby bunny 9 days ! He's now doing better cause I and the vet I took my baby too did all we could do to help him and so far it is working.

Petland They sold me a sick baby rabbit , once called them to see what they are gonna do as far as a vet looking at my baby , they said sorry go see our vet ( which doesn't see exotics keep in mind) ... When I told them what's wrong with my baby bunny they basically told me sorry give it Timothy hay , vit c and call it a day ... These heartless b******* don't care about their baby's they are selling all they are to them are $ signs and could careless after what happens to them

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