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Performance Merchant Alliance


Country United States
State Florida
City Orlando
Address 20 N Orange Ave Ste 1300
Phone (407) 545-4849
Website http://www.permerch.com

Performance Merchant Alliance Reviews

  • Apr 27, 2017

Performance Merchant Alliance put me with a new merchant service with out cancelling the old service wich is one they started me on a year prior. I switched to Performance Merchant Alliance july 2015. I leased a VX 520. In Aug 2016 I wanted to upgrade to a new POS system. At that time I found out I was in a 3yr contract. At that time I was not willing to buy out my contract so I agreed to stay with Performance Merchant Alliance and be ungraded to there clover system. The sales person was very uniformed about the clover but assured me that it would do what I needed a POS system to do. I was told what the additional cost to lease the system would be and agreed to a new price. I was told over and over again that what I had agreed to in terms of the credit card processing would stay the same. I was told the colver came with a scanner. It did not I paid extra for that. I was not told that the clover did not process EBT sales. If I was told that in the beginning I would have not upgraded. To compromise the situation I was sent a pin pad terminal that I could use for my EBT sales. I sent the vx 520 back and received an FD 130.

Once I set up the Clover I started receiving two merchant servicing statements from two different companies. I could see one was from the clover the other was from the FD 130. I called Performance Merchant Alliance and told them of this and asked for the statements to be combined. They said no problem. The business transaction were combined to one statement but I continued to receive a statement from another company. It was costing me $50 a month and I was doing no business with them. I called Performance Merchant Alliance and was told that I was going to have to call that company and cancel. I call that company and they tell me I have another 3 years on my contract and I cant cancel with out paying over $1,000. I ask to see the contract and they send me a contract with Performance Merchant Alliance name at the top. I recently called Performance Merchant Alliance to see how we can get this other company to stop billing me. I spoke to Kevin Bodiford who told me that that company was not associated with them and it was my problem to deal with.

He refused to connect the dots that show Performance Merchant Alliance put me with that company to begin with then put me on a new contract under the guise of updating my existing contract. He just talked over me began to get rude and condescending. I had been with the company since 2015 and Kevin could only see were I started with them in 2016. I asked to be sent to someone who could look further into this and he just transferred me to the merchant servicer who he told me he had no connection too. Im not happy with the POS, the fees and merchant cost I was originally quoted keep going up and up. I have been a customer of Performance Merchant Alliance since July 2015 when my contract was updated in 2016 to include new equipment I believe Performance Merchant Alliance acted in bad faith by adding another servicing company to my processing and not cancelling existing company. I have called Performance Merchant Alliance to resolve this and at this time their position is for me to just go pound sand.

  • Feb 11, 2017

I was lead to believe that the credit terminals were going to be complatiable with my POS system but unfortunately it wasn't. The representative completely ripped me off and now I'm in a 6 year contract for terminals that I can't use. I paid them $226.00 for 10 months hoping that they would correct the issue but all they want is for me to pay for machines that I never could even use. If they would have been complatiable I would be more than happy to pay for them because I still need some that are complatiable.

I was just wanting out of the contract but I'm so upset now that I want my money back and reimbursed for all my time and money invested in this rip off company. I sent the terminals back a couple months ago. If anyone wants to team up and go against them please let me know because I definitely am. He kept coming into my store until he finally convinced me to give them a try. From everything that I am finding out about them, this is apparently an issue that they acknowledging do to anyone that they can take advantage of. Extremely disappointed in everything that they have done and not done. God bless

  • Dec 19, 2016

Performance Merchant Alliance used unethical sales tactics and did not give full disclosure of contract. I have not received refund or return call.

On 2/10/16 Performance Merchant Alliance sales person Steve Schroeder (Account Executive) 847-204-0114 stopped in to offer better less expensive merchant services. Steve guaranteed lower rates, better service, and less monthly expenses after going through our previous statemnts from prior merchant sevice company. he also stated that since we only use our machine 2 times per year that we would only have monthly charges those 2 months and he callid it a seasonal hold.

I signed a form that was on an ipod that was too small to read. He gave me an explanation of what it said. We then had a phone call with his boss which is what they seem to us as their contract. When they mentioned a non cancellable equipment lease I question it and was confirmed that it wasn't binding per Steve and no need to worry about it.

Shortly after recieving my first statement for march there were several charges that should not have been there. I proceeded to contact Steveon 4/11/16. He stated he would email his boss that there was anerror and that they would straighten it out,

After no return hone call, I tried calling Steve back, no answer. Then I called customer service. I only got the run around. Finally after several phone calls I spoke with Jenika on 4/13/16 whom said she'd look into it and that Steve was new aand may have been mistaken. Steve told me he was with company for over 3 years and that they were well established.

After no return call from Jenika I continured to try and get a hold of someone that could help. After over 40 calls, I received a call from Joy ( retention manager). She stated that not to worry that theyare an upstanding company and apologized for the run around. She listened to previous phone conversation I had with Steve in my office when I signed up and said she would refund all the chargesand set up accounts properly. Finally after several more calls with Jou my money was refunded.

I used the machine 2 times so far. We had several issues with it working properly but were able to resolve them through the machines technical support yet very frustrationg.

Now I received my November statement and those same charges are back on there and have yet to be refunded. On 12/7/16 I tried to contact Joy (as she told me to only deal with her) and her phone is no longer working. I then called customer service with no prevail. I then called Jenika and she said she would email Joy but refused to give me Joys phone or email. On 12/8/16 I again reached out to Jenika and she did not return my call. I then left several messages with her and customer service to return my calls up until I reached a customer service rep on 12/12/16 that went through my file and said I would receive a call back that day. As of today 12/17/16 I have still not received a call or refund. CurrentlyPerformance Merchant Services owes me $308.38. Joy understood the terms Steve had guaranteed me and said she would uphold them.

After soo many phone calls and no return calls or satisfaction I no longer wish to do business with this company. I do not wish to lose any mor money to their unethical practices. I would like to have my contract cancelled and I will return my machine to them. We can both walk away with a clean consciou and no need to seek further resolution.

  • Oct 19, 2016

On September 29th,2016,Robert Pollard, Account Executive from Performance Merchant Alliance came to our restaurant and talked to me about their credit card machine and service. I told him that we were using another company named Ignite Payments and people from Ignite Payments could speak in Chinese. I told him because I couldn’t speak fluent English, I didn’t want to use their machine and service. He told me that our restaurant could get cheaper rates if we use his company, and I could cancel their service anytime and no cancellation fee would be charged. He also promised that there would be somebody else who could speak Chinese to help me when I need their help.

I told him I had to talk with my business partner and gave him our decision after that. He asked me to sign some paperwork because he didn’t live here and he had to take a long time to be here next time and he promised me that he would not bring it into effect without our permit and it could be canceled anytime. I was fooled to sign my name 2 or 3 times. I did look at what I signed and I did not find anything non-cancelable.

On October 4th, 2016, my employee received and signed a box for me when I was on a business trip. I found it was credit card machine after I came back. I also received a mail from another leasing company (First Data Global Leasing) about the bill. I called the service number in the box, but a lady named Ann told me they had a non-cancelable contract for us. I told her what Robert Pollard promised me, but nothing helps. I called the service number that comes with the credit card machine and other numbers come with the bill a lot of times, but no one could help me to cancel it. At last, I asked for a copy of the “contract” they mentioned and they promised me that they would send an email to me within 24 or 48 hours. Several days past, I haven't received it yet.

I kept calling them to cancel it until Robert Pollard called me back. He told me he would come to our restaurant on October 13th, 2016. I asked him about the credit card machine and service when he was here. He told me I could return the credit card machine and cancel the contract because we never plugged in the machine and there was no charge, but I needed to talk to a lady named Ann first. He told me Ann would give me an address to return the machine. I asked Robert Pollard to give me the address, but he told me he did not know it. I asked Robert Pollard to make a phone call to Ann, then he made a phone call and told me Ann was unavailable and I would get a call back from Ann that night or the next morning. Again, I didn’t get a callback. I tried a lot of times to call their service number to talk with Ann and at last I got the chance to talk with Ann. She told me I still could not cancel the contract and she didn’t give me the address to return the machine.

I never use the machine and I do not want to use their service due to their dishonest behaviors.

  • Aug 23, 2016

A Performance Merchant Alliance (PMA) sales rep approched me on July 12, 2016, his name is Jian Wang. But the main person that deals with me is Alex Said, who spoke to me over the phone. Jian Wang disclosed to me that he's new and he doesn't have answer to most of my questions.

Alex told me on the phone that the rate will be 1% + 9 cents for all credit card type (except corporate card), and in order to get the rate, I need to lease a Clover Machine. The Clover machine is returnable, but if all machines are returned, the rate will increase. Alex Said kept insisted that the rate is for all credit card type except Corporate Credit Card, and I repeatedly asked him that. I told him I am looking to get two machines but need more time to figure out my current processor's contract and check out the machine's competatibility with our business needed. Alex Said told me all I need is to sign a worksheet, which is not a contract, signing a worksheet will only lock in the rate for transaction fee and leasing fee. Alex Said also told me that he will not send me the machine until I test out a virtual software of the Clover machine, which he will send me a link in the next two days. I again insisted that I will not sign a contract at that point, he promised me that, and told me the coporate office will call me just to lock in the rate.

Alex Said never send me the link to test out the Clover Machine's Software, I sent him email and asked about that a few times, and also asked him to confirm the rate are for all credit card types. less than a week later, two Clover system were delievered to me. I immediately contacted Alex Said, he emailed me the machines are only for pratice, there's no contract and there's no charge.

The Clover Machine never work, PMA and the Clover Machine company never provide me an activation code. At the same time, I also found out the rate was not what Alex stated when I talked to another person in his company, the rate is different on most of the card types, later I also realized what he stated as worksheet, in the PMA's pespective, it was a contract. And then I found out the Clover machines are not returnable even if the software is not compatible.

Performance Merchant Alliance was a scam from top to buttom, falsfying a service contract, did not honor the rate, falsfying leasing agreement. Even with email from their PMA's rep stating I was not on contract, PMA still not willing to cancel my service and take the machines back.

  • Mar 19, 2016

Performance Merchants is a dishonest company and has been unwilling to resolve this issue.

In August 2015 my company was contacted by a sales rep from Performance Merchant Alliance for a cheaper Payment processing system. We were fine with the plan, but made it clear that we currently had a Working Capital loan with another vender and needed similar loans to proceed. We were asked to sign a lease with Lease Financial Group. Because the LFG Lease was "Non-Cancellable" I told the sales rep that I would only sign if we were guaranteed a comparable Working Capital loan with Performance Merchants. I made it clear that if we were not able to acquire a comparable Working Capital Loan that we wanted to make sure that we could cancel the Lease Agreement and terminate any business relationship with Performance Merchants. The Sales Rep conferenced in his boss with Performance Merchants Matt Patton to make that decision. Mr. Patton then said, "if you are not able to get a comparable Working Capital loan with Performance Merchants you can cancel your lease agreement with LFG and any other agreements that you have with Performance Merchants at any time." Based on this conversation I moved forward and signed the lease agreement with LFG.

Within 30-45 days we found out that the Working Capital loans provided by Performance Merchant were not comparable in any way. It was at this point that we tried to cancel our lease agreement and all other agreements with Performance Merchants.

I contacted the Sales Rep to ask how we cancelled our contract. He said to send an email stating our intention to cancel the lease and all other agreements and to ship the payment processing equipment back. This email was sent on 11/4/2015 and is available on request.

Because it was unclear where the equipment needed to be sent, we asked for clarification. It was confirmed via email on 11/12/15 that we were to send the equipment to the following address:

  • Mar 15, 2016

Performance merchant alliance sales guy lied to me.

I tried cancel the service.

but early termination fee is too much.

over $2000(only service cancel)

and card machine cancel fee is over $13000.

and service fee is not cheap.

and they deposit wrong amount.

  • Dec 31, 2015

PMA cannot uphold their portion of a contract which was obtained using unethical business practices and they are refusing to cancel the contract.

On November 30, 2015 I met with a sales agent for PMA, I explained to him the type of system we were operating on. The agent was uninformed and poorly trained so he called his supervisor, Courtney Pleasant, whom I spoke with about the fact that our POS system has been found incompatible with most merchant systems. Courtney assured me several times over as well as through text messages that PMA could make our operating system compatible and that we would not be charged for equipment or ending our current contract. I filled out a form explaining to them that compatibility was most important and savings was second.

I later found out that those forms are considered "unofficial documentation" and do not pertain to the contract. I agreed verbally to the contract as long as they were able to make it compatible to my operating system. Courtney visited my pharmacy to look over the system and confidently stated that PMA could make the systems compatible. On 12/14/2015 I received several calls from another associate of PMA Morey Tarkesian for information on my operating system, I provided him with all requested details.

The last call I received from Morey was him stating that they could not make the systems compatible and that the contract is still binding even though their company can not provide me with the service I need in order to help the patients in my pharmacy. I was completely baffled that when I reviewed the contract that was sent to me by Morey that nothing was in my writing and after reaching out to the sales agent I learned that what I actually filled out was "unofficial" and not everything I wanted was transferred over to the binding contract.

Additionally, we were charged $202.90 on 12/04/2015 for the equipment even though it was written that the equipment would be provided at no charge after speaking with Courtney several times he stated that he would have the charge reversed and has failed to do so as of 12/15/2015.

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