Bought the bike for 1445 from their website. It was delivered, and two days later was on their official Peloton Store on Amazon with a Prime deal of 1145. That is a $300 difference in their own price within days of me paying. Despite having a price match protocol, they refused to adhere to it here, passing the buck to Amazon, despite it being sold on their official store page. They have a 100% refund policy and would rather I force them to spend more time and money coming to pick up the return, only for me to reorder for the lower price, than just matching the price. This was a dishonest and frustrating first experience with a company I had only just began to interact with.
Peloton I cancelled my order 2 days after receiving the bike, they refused to pick up the bike, and are holding me responsible for the interest free loan I took out with their affiliate Afirm, saying they cannot pick the bike up because of the virus.
Yet I called to purchase another bike, just to see what they would say and they told me they could deliver it right away. So they have lied to me about picking up the bike. So if you are buying they will help, but if you are returning they don't want to help you at all. United States
Peloton Interactive, Inc. Reviews
Bought the bike for 1445 from their website. It was delivered, and two days later was on their official Peloton Store on Amazon with a Prime deal of 1145. That is a $300 difference in their own price within days of me paying. Despite having a price match protocol, they refused to adhere to it here, passing the buck to Amazon, despite it being sold on their official store page. They have a 100% refund policy and would rather I force them to spend more time and money coming to pick up the return, only for me to reorder for the lower price, than just matching the price. This was a dishonest and frustrating first experience with a company I had only just began to interact with.
Peloton I cancelled my order 2 days after receiving the bike, they refused to pick up the bike, and are holding me responsible for the interest free loan I took out with their affiliate Afirm, saying they cannot pick the bike up because of the virus.
Yet I called to purchase another bike, just to see what they would say and they told me they could deliver it right away. So they have lied to me about picking up the bike. So if you are buying they will help, but if you are returning they don't want to help you at all. United States