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Pat O'Brien Chevrolet East


Country United States
State Ohio
City Willoughby Hills
Address 2810 Bishop Rd
Phone 440-585-9300
Website http://www.patobrienchevyeast.com/

Pat O'Brien Chevrolet East Reviews

  • Feb 16, 2018

My name is Deborah W, Because I had problems with my key being stuck in the ignition switch, on Feb, 16 2014, I took my Chevrolet Captiva to Pat O’Brien’s Dealership in Willoughby Hills. I had no other mechanical problems other than this. Gary, the Service advisor, told me that gears can sometimes not communicate with the steering wheel, but I was later told I needed a new shift assembly (shift control and park lock Solenoid). Unfortunately, neither the shift control or park lock Solenoid are covered under warranty. A mechanic named Joseph worked on the car and said it was fixed and when I went to pick up my car with my sister, I paid using a credit card. I drove few miles to a target, parked the car, and went in to do some shopping. When I finished and returned to my car, I started my car, and shifted out of park to reverse to back out of my parking space. But, when I shifted to drive, the car was still in reverse. I tested other gears (drive, neutral, manual) but they all kept the car in reverse and all reflected reverse on my dashboard display. I found that only two gears worked as intended: park and reverse.

I am very angry because: 1) I took my car to the dealer to get it fixed so that it would be operational 2) When I got my car, it was not just nonoperational, but more damaged than how I brought it to Pat O’ Brien 3) If this gear problem, which I did not have before, would have happened when on the highway with my sister in the car, the consequences for me and her would have been life threatening.

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