My original tub liner came unglued from the tub beneath, so a new one was ordered and installed. It was not installed straight, so it looks bad to anal people such as myself. Someone finally came to inspect it at the start of the year. It is now almost Thanksgiving, and i have heard nothing. I've called several times and have been given many empty promises, but nothing has come of any of my calls and requests. I have been completely and utterly ignored by the company.
I was referred to Pacific Coast Rebath by Home Depot and also checked them out here on Angie’s List before I contracted them. I was hoping to avoid “contractor craziness”, but, I’m sad to report, they been nothing short of HORRIFIC. I’ll put that another way: TERRIBLE, POORLY MANAGED, CONTRACTOR-LYING SACKS OF CRAP.
Their salesman – Thom (with an “h”…yes, isn’t it cute and funny and you can make a joke about it!) was all smiles and happy and salesmanship. I mentioned I didn’t want to be without the bathroom for too long and he said that we could be looking at the last week of the next month to get started (though he later told me he was “purposefully vague” about the start date. Isn’t that nice?) I’d done most of the tear-out, had the tile, vanity, sink, and fixtures picked out and on site, so I was mainly looking for install services. Signed the contract, gave them $1000 down (slightly more than 10%) and was told by Thom they’d call “within a week” to set-up an install date. I even let them know I was interested in redoing my master bath, which Thom with an “h” measured out. Then…
After not hearing from them for two weeks, I called them. I was asked by the receptionist if I was calling to make a second payment. No, I was looking for an install date. She asked again if I wanted to pay them more money. (Alarm bells started going off in my head. Really?!) No…I wanted an install date. This was the first sign something was off; it seemed like company policy to just start asking for MORE money upfront (which is, according to the California State Contractors’ Licensing Board ILLEGAL.) Finally, after several minutes on hold, I get the brusk-sounding “office manager” who turns out to be some contractor a*s-clown. “Look, I just got your folder this morning,” he starts with (as if I care about how inefficient their office is.) “We can’t be out until the end of November. Your contract says 8-12 weeks.” Well, my contract clearly says “8 weeks” written there by Thom with an “h.” I told him that was too long and maybe he could just return my deposit and I’d find somebody else. Then he really got all huffy and contractor bs-y: “Well, um, I don’t wanna have to charge you a 20% restocking fee.” Then he pawned me off back to the salesman, Thom with an “h.” I didn’t even get “hi, how are you sir?” or a “how can I help you today, sir?”, or a “since we keep asking for more money maybe we could be considerate of our customers?” from this Neanderthal.
Thom with an “h” calls. Blah, blah, more salesman-y talk: maybe if I made another payment they could move me “up on the list” (he actually left that message on my machine.) He said he knew they couldn’t get it done in the 8 weeks on the original contract. Never any sorry; never any “customer is always right” treatment from this group. Nope. Just typical, worst kind of contractor behavior. Still fighting with them to get my deposit back because, well, they’re HORRIBLE, MONEY-GRUBBING MORONS.
Bottom line: NEVER use these guys, NEVER call these guys, NEVER trust these guys if they tell you the sky is blue. And NEVER, EVER trust a thing Thom with an “h” tells you. Get the word out far-and-wide: like that scene from Pulp Fiction, Pacific Coast Rebath will tie you up and SCREW YOU (and they won’t even offer to lube you up unless you pay them more money down.) Don’t be their Gimp.
Follow-up: I’m filing a complaint with the State Contractors’ Licensing Board, with the BBB, with Home Depot, and with everyone I can talk to, come in contact with on social media, and I might take out an ad in the local paper (hey, might as well get my $1000 worth since they refuse to give it back.)
Pacific Coast Re-Bath Reviews
My original tub liner came unglued from the tub beneath, so a new one was ordered and installed. It was not installed straight, so it looks bad to anal people such as myself. Someone finally came to inspect it at the start of the year. It is now almost Thanksgiving, and i have heard nothing. I've called several times and have been given many empty promises, but nothing has come of any of my calls and requests. I have been completely and utterly ignored by the company.
I was referred to Pacific Coast Rebath by Home Depot and also checked them out here on Angie’s List before I contracted them. I was hoping to avoid “contractor craziness”, but, I’m sad to report, they been nothing short of HORRIFIC. I’ll put that another way: TERRIBLE, POORLY MANAGED, CONTRACTOR-LYING SACKS OF CRAP.
Their salesman – Thom (with an “h”…yes, isn’t it cute and funny and you can make a joke about it!) was all smiles and happy and salesmanship. I mentioned I didn’t want to be without the bathroom for too long and he said that we could be looking at the last week of the next month to get started (though he later told me he was “purposefully vague” about the start date. Isn’t that nice?) I’d done most of the tear-out, had the tile, vanity, sink, and fixtures picked out and on site, so I was mainly looking for install services. Signed the contract, gave them $1000 down (slightly more than 10%) and was told by Thom they’d call “within a week” to set-up an install date. I even let them know I was interested in redoing my master bath, which Thom with an “h” measured out. Then…
After not hearing from them for two weeks, I called them. I was asked by the receptionist if I was calling to make a second payment. No, I was looking for an install date. She asked again if I wanted to pay them more money. (Alarm bells started going off in my head. Really?!) No…I wanted an install date. This was the first sign something was off; it seemed like company policy to just start asking for MORE money upfront (which is, according to the California State Contractors’ Licensing Board ILLEGAL.) Finally, after several minutes on hold, I get the brusk-sounding “office manager” who turns out to be some contractor a*s-clown. “Look, I just got your folder this morning,” he starts with (as if I care about how inefficient their office is.) “We can’t be out until the end of November. Your contract says 8-12 weeks.” Well, my contract clearly says “8 weeks” written there by Thom with an “h.” I told him that was too long and maybe he could just return my deposit and I’d find somebody else. Then he really got all huffy and contractor bs-y: “Well, um, I don’t wanna have to charge you a 20% restocking fee.” Then he pawned me off back to the salesman, Thom with an “h.” I didn’t even get “hi, how are you sir?” or a “how can I help you today, sir?”, or a “since we keep asking for more money maybe we could be considerate of our customers?” from this Neanderthal.
Thom with an “h” calls. Blah, blah, more salesman-y talk: maybe if I made another payment they could move me “up on the list” (he actually left that message on my machine.) He said he knew they couldn’t get it done in the 8 weeks on the original contract. Never any sorry; never any “customer is always right” treatment from this group. Nope. Just typical, worst kind of contractor behavior. Still fighting with them to get my deposit back because, well, they’re HORRIBLE, MONEY-GRUBBING MORONS.
Bottom line: NEVER use these guys, NEVER call these guys, NEVER trust these guys if they tell you the sky is blue. And NEVER, EVER trust a thing Thom with an “h” tells you. Get the word out far-and-wide: like that scene from Pulp Fiction, Pacific Coast Rebath will tie you up and SCREW YOU (and they won’t even offer to lube you up unless you pay them more money down.) Don’t be their Gimp.
Follow-up: I’m filing a complaint with the State Contractors’ Licensing Board, with the BBB, with Home Depot, and with everyone I can talk to, come in contact with on social media, and I might take out an ad in the local paper (hey, might as well get my $1000 worth since they refuse to give it back.)