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P. C. Richard & Son


Country United States
State New York
City Farmingdale
Address 150 Price Pkwy
Phone (877) 727-1909
Website http://www.pcrichard.com/

P. C. Richard & Son Reviews

  • Apr 22, 2017

I purchased a refrigerator from PC Richards (PCR) almost 4 years ago and have had nothing but problems... PCR has been to the house over 15 times and charged me hundreds of dollars for the first few visits and the problem persists.... They stopped charging me after the 7th or 8th visit but still have not fixed the issue...

I have spent hours of time and the cost of not working as well as hundreds of dollars in lost food and PCR does not care... They now state they KNOW IT IS A SAMSUNG PROBLEM and have referred me to SAMSUNG... washing their hands of it even though I bought it from them.

I asked why they still sell the product knowing it does not work and they know it has the problem with the ice maker and temperature control and they said they have to to compete... SO..... PC RICHARDS is knowingly selling a product they know does not work.... THIS IS FRAUD... PC RICHARDS IS KNOWINGLY PARTICIPATING IN CONSUMER FRAUD.

I will never use them again and make sure anyone I speak to is aware and tell them not to use them....

  • Aug 9, 2016

DO NOT buy a T.V. from this company! They are a scam! I ordered a tv from them around christmas time and it arrived broke! Screen was crakced all along the screen and shattered/ spiderwebed in 2 corners!

They didnt even package it right! Its funny because i ordered a tv from best buy around the same time and this tv was NO WHERE near packaged like how they did! NO styrofoam around tv! Not even bubble wrap! The only thing that was on there was white thin i guess was supose to be padding? not even 1/2 thick!

i called the customer service and they were very rude and said they couldnt do anything!

REad reviews before you buy from this company! I should have! Theres something wrong with everything they send out!

They are probably a referb company and are not telling you they are! And your items arrive damaged broke busted!!!

If they dont arrive busted it will quit working or somthing will go wrong within the first couple of months!

BE AWARE!!! DO NOT BUY FROM THIS COMPANY!

  • Jun 27, 2016

I was to recieve a GE A/C today that requied the removal and insallation of a newly purchased A/C. The delivery persons rush into my bedroom and place the A/C on the floor side ways. The box clearly states the up position on the box and that it should only be placed upright and not side ways. They told me that they were NOT the installers and that I had to call the comany to have it installed. they were talking very fast. I ask them to move the A/C into my living room but they gave me a B.S. excuse saying that there are many parts in the box and if they moved it it can damage the unit (even though they place the a/c box on the floor sideways which can can damage to the unit).

My daughter sign the delivery form when I wasn't paying attention. When they left and I looked at the delivery papers it did not have the delivery man's signature. I feel I was taking for a ride. The A/C box was slightly crushed on both sides. We call PC Richards and they instructed us to place the box in the upright position. They said they will send another person in 2 days. I feel like I was jerked around. I requested a new A/C in a non crushed box. They agreed but I need to wait and see to see if this will actually happen. I feel that the delivery persons should be fired. Or if this is PC Richards way of providing customer service then I say avoid buying from PC RICHARD. IT IS NOT WORTH THE TROUBLE!!!! I'm very angry and disappointed in PC Richards service. TOTALLY DISGUSTED!

  • Feb 4, 2016

Pc richards and sons is ripping me off but good. I have not been able to use my whirlpool refrigerator for 7 weeks now. I am waiting for a door, that I was told that had to be built. I am now spending money daily for food or sometimes my neighbor allows me to use her refrigerator. Numuerously I have made pc richards aware that this is causing me a big hardship and it seems that since I have already paid for this refrigerator in full, it does not matter to the company. I have spoke to two people at pc richards, whose name are Pamela, and Julie, who both said that they would check the tracking to see what was holding up my door.

Neither one of them contacted me back at all.

It has now gotten to the point that I don't want the refrigerator door anymore, I just want the money back that I originally paid for it and I'll just get a new one for that price and the warranty time that is left on my contract that I paid for. I paid for 10 years and have 7 years left. Getting a new refrigerator should not make me lose my 7 years, they need to give me back partial money or transfer the warranty over.

to be honest with you I really don't want to deal with pc richards anymore, but I have to if I want to use the money that will be credit to me for a new refrigerator if that is what they are going to do.

This is now the last 3 strraw with this company, but that is another story for another day.

  • Jan 25, 2016

Bought a 65" Television from PC Richards on E 86th Street. Knowing it was close to the Super Bowl when specials happen, the salesman, Peter Castle petermcastle-gmail told me that if I found a matching price, they would match it and if I didn't like the TV I could exchange it within 30 days.

Watched a TV commercial a day after I bought the television and it was another 65" Samsung, and for the same price as what I paid, they offered 2 additional TV's for free.

Called Peter Castle and he said it was a different model. Said I could not get the deal, could not exchange my TV and unless it was broken, could not return or replace a TV over 50".

All of these were lies. Made up and told to me so I couldn't get the deal. Manager finally jumped on the call and gave me a $100 discount - a far cry from the $500+ value of the 2 televisions they were offering for free.

I've bought at this company for years. I will never buy from them again.

What a total ripoff.

Peter Castle is a seasoned salesperson with over 14 years experience. He should be fired.

Wrote to the company and have not gotten any response. I would suggest buying at a more reputable store.

  • Oct 14, 2015

I ordered a wine cooler cabinet on Aug. 06 2015 with a 6 payments same as cash that they arranged with Synchrony Bank.

The total amount was $1476.39 including a 5Yr extended warranty on the cooler. After waiting for 1 month and 2 days, on Sept. 08 I tried to inquire the status when I was promised that the item would be delivered to me within 3 weeks. Upon calling PC Richards & Son customer service, I found out that no one including the shipping department knew where the item was, or it was even put on the truck for delivery.

A few hours later I got a call on Sept 8, 2015 that the cooler was sitting in some warehouse at JFK airport NY!!!! I was shocked and I cancelled the oder immediately. What made me really concerned was that the entire business, the customer service, the shipping department - no one had any idea where a 250 lb item could be sitting.

The company and the bank are so unfair, they sent me a bill for my first payment of $226 before Sept 08 (the day I called them) and in good faith I made a payment of $250.

On the same day Sept 08 I got an email confirming my cancelling of the order. So I called the bank and informed them that the item has been cancelled and I need to get a refund of the $250 I paid as part of the first installment of 6 total. They convinced me that as soon as they get the same information from the dealer PC Richards & Sons they will send out a refund check.

I trusted them. Today is Oct.13, and there is no sign of refund from the bank. So I called the bank and they said they are still waiting for a cancellation from the company PC Richards & Sons. So I called PCR and guess what? The same story was repeated that no one in their company shipping or customer service knows what happened to the item.

So here I am at a loss of explanation on how to get that $250 refunded to me from Synchrony Bank / PC Richards & Sons - a company that really cannot keep track of what its selling, where the goods are and what returns are coming in.

Please help.

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