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ONErpm


Country United States
State Alabama
Website https://onerpm.com/

ONErpm Reviews

Most Useful Comment
  • Oct 9, 2018

I run a record label which has been using OneRPM for about 5 years. Pretty much all of the other reviews I'm reading on here, I would agree with those. This was a reputable company which has steadily gotten worse and worse, to the point I think you can safely label it a "scam." And of course, it's possible they always were a scam to begin with.

Those who are complaining about these bizarre "fraud" emails are exactly on the money. I've attached a screenshot of the email we received from them alleging this. You can request an explanation, or some actual detail about the purported infractions, but all they'll do is send you a copy of their user agreement - and then stop responding to emails.

As I mentioned in my response to this, asking for specifics, there's no way any of their other more reputable competitors would behave in this manner. Your account is banned and you forfeit all your money, but they can't provide a single concrete example?

And yes, conveniently enough for them, this means they are now able to go from taking 15% of your money to now getting 100% of it. And are able to just leave the albums up on iTunes, Spotify, et cetera, meaning they continue to collect even if you upload your music somewhere else. Since you cannot log-in, this means you can't even access reports to see how much they took, how your songs performed, or, if you are a record label, how much they ripped off the artists you are representing.

But let's back up a second and discuss the service, before any of this even happened. For various reasons, we use six different distributors, depending upon a number of factors. They'd already fallen from being our #2 and maybe even #1 choice, down to an undisputed #6.

As someone else was stating, the new user interface on their website is an absolute nightmare to navigate. The first thing you see upon logging in is a screen full of error messages, showing you every single problem you've ever had, from artwork not passing inspection to track names being formatted incorrectly et cetera. These never go away. So whether or not you cleaned up the problem, and the album was released without a hitch, or it's still in limbo, you have no way of telling. Therefore, this is a useless feature and a complete waste of your time.

Moving on to your releases, if you have a number of them, you'll notice they are just scattered at random all over the screen. There is a feature which will let you move the icons around and sort them, at least for the current session, but don't expect to see that pattern the next time you log-in.

So, okay, these are somewhat minor annoyances you learn to ignore over time, and figure maybe the new website (which is a year old at this point) still has some bugs they're working on. But the email correspondence has always been atrocious, and is a major reason we began using them less and less over the years. Many have noted on here that they always have a condescending tone, ranging up to downright rude, and this is true. They will never apologize for anything, even when you have ample proof that what they're saying right now contradicts what you were previously told by them.

Here are some concrete examples we have encountered:

1. Occasionally they will add new stores where your album could theoretically be sent, but you have to discover this yourself and then click the box to have it submitted, on their website. Often, this will cause them to email you and state that the album is not being submitted anywhere, based on such-and-such error - even though this isn't a new release, you're just trying to add the one store, such as, let's say, Tidal or something. So here's the email sequence from about a month ago, for one album we have, which was released in 2004 and OneRPM themselves distributed back in 2013:

a) OneRPM emails to say they cannot distribute this album because the art is blurry, and that I need to upload something better

b) I respond that, no, no, you already did distribute the album, years ago, we just checkmarked the box to add this new store is all. And we just tried to figure out a way to upload new art, per your email, but it wouldn't let us.

c) OneRPM fires back a response that, well, you are not permitted to change the artwork on an existing album. That would require a full takedown of the album.

d) I respond that hey, if you look at this email chain, which I keep referencing, this wasn't our idea. You emailed us to tell us we needed to change the art! It's not our fault that YOUR PROCESS for adding a single new store appears to be the same as adding a new album entirely.

e) They respond asking if I want to keep the existing cover or submit a new one, they will handle it manually

f) I respond that we'd prefer to leave the same cover we've had on there since 2004, if possible, although we wouldn't want it be rejected from this new store or any others if it's an issue - because you were telling us it's too blurry for anyone to use

g) Condescending response from them basically saying, "Oh, so you want to keep the same cover? We don’t even need to do anything? Awesome! Glad we got to the bottom of this!"

2. Occasional other bizarre emails where they announce they're taking down an existing album for "editorial" reasons, but never explain why. And then it's about 50/50, when you check in months later, as to whether this release was ever even taken down.

3. Other scenarios somewhere in the middle of both where you attempt to add a new store for an existing release, and they shoot you back an email saying this album had never been approved for distribution anywhere, for "editorial" reasons, so therefore they can't add this new store, either. Often however I'm able to take a screenshot showing we've pulled in royalties for this album, on their site, so clearly it has been distributed somewhere. They don't respond to these emails. But no, the new stores are not added.

4. As anyone who's serious about tracking royalties knows, you want to keep the same ISRC for the same song even if it shows up on multiple releases. Good luck with that here. If you have a single you want to throw on an album later on, they will kick out an error message telling you that you already used this ISRC and therefore have to come up with a new one. Emailing about this is a waste of time as well.

5. Occasional emails for existing releases telling you that you never filled in the songwriting info - which wasn't required before on here - and must do so before they are able to distribute it. They will tell you to correct it on their site. As with the artwork, however, this isn't something you can change on an album that's already been distributed. So considerable email fun will follow with this situation as well.

These are just off the top of my head. In summary, at BEST I think you would be able to say they're extremely disorganized and refuse to take responsibility for their problems...and at the other extreme, maybe you can label them a scam. We are now leaning towards labeling them an outright scam.

The reason I am leaning toward the scam scenario has to do with their complete inability to provide a single example of this "fraud" allegation, which conveniently lets them keep all of our money now. The timing is also highly suspect. I left the real dramatic bombshell for last, which is this - we just so happened to receive our first account suspension notice on the exact same day that our largest ever royalty report showed up on their site. Yes. The exact same day, in five years of dealing with OneRPM. I mentioned this to them, but of course this was also never referenced in their response.

So if I had to guess, here's what I think is basically happening: they're mostly humming along, trying in some half-baked manner to run a mostly reputable company. It looks like an OK platform if you are just starting out in this business, or your releases aren't doing much volume, etc. Every once in a while they hit the jackpot with an account that blows up (we had our 2 biggest releases to date this year), and at that point they determine it's worth their time to shut you down and clean you out. They know they're not long for this world, and are doing what they can to milk this operation for all it's worth.

But even if you don't buy this hypothesis, I would say steer clear of them. Why risk it? There are plenty of other reputable companies out there, charging a fair rate - you definitely don't need this hassle for the couple of things this company might do reasonably well, even if they never screw you over.

Mark as Useful [2 votes]
  • Jan 14, 2020

To make this complaint short and simple i used to have my music disturbeted through onerpm but my account was banned according to them based on "editorial reasons"(never explained what reasons).

Then after being banned i requested for onerpm to let me withdraw my funds first they didnt respond so i filed a complain with BBB, then they responded letting me withdraw funds(even though it was incorrect number).

They told me stores can take up 90 days to report earnings,they told me they would let me know. Now few days later i check my balance and see my earnings(meant stores reported my earnings). As money is owed to me from months of decemeber (january aswell since my music still in stores).

So i sent them a email telling them let me have access to my account to withdraw my funds ,but guess what? Onerpm has not responded now if YOU google onerpm you will see that many indie artists have complains of onerpm not responding to complaints and stealing indie artists money.

Mark as Useful [1 vote]
  • Oct 4, 2018

I run a record label which has been using OneRPM for about 5 years. Pretty much all of the other reviews I'm reading on here, I would agree with those. This was a reputable company which has steadily gotten worse and worse, to the point I think you can safely label it a "scam." And of course, it's possible they always were a scam to begin with.

Those who are complaining about these bizarre "fraud" emails are exactly on the money. I've attached a screenshot of the email we received from them alleging this. You can request an explanation, or some actual detail about the purported infractions, but all they'll do is send you a copy of their user agreement - and then stop responding to emails.

As I mentioned in my response to this, asking for specifics, there's no way any of their other more reputable competitors would behave in this manner. Your account is banned and you forfeit all your money, but they can't provide a single concrete example?

And yes, conveniently enough for them, this means they are now able to go from taking 15% of your money to now getting 100% of it. And are able to just leave the albums up on iTunes, Spotify, et cetera, meaning they continue to collect even if you upload your music somewhere else. Since you cannot log-in, this means you can't even access reports to see how much they took, how your songs performed, or, if you are a record label, how much they ripped off the artists you are representing.

But let's back up a second and discuss the service, before any of this even happened. For various reasons, we use six different distributors, depending upon a number of factors. They'd already fallen from being our #2 and maybe even #1 choice, down to an undisputed #6.

As someone else was stating, the new user interface on their website is an absolute nightmare to navigate. The first thing you see upon logging in is a screen full of error messages, showing you every single problem you've ever had, from artwork not passing inspection to track names being formatted incorrectly et cetera. These never go away. So whether or not you cleaned up the problem, and the album was released without a hitch, or it's still in limbo, you have no way of telling. Therefore, this is a useless feature and a complete waste of your time.

Moving on to your releases, if you have a number of them, you'll notice they are just scattered at random all over the screen. There is a feature which will let you move the icons around and sort them, at least for the current session, but don't expect to see that pattern the next time you log-in.

So, okay, these are somewhat minor annoyances you learn to ignore over time, and figure maybe the new website (which is a year old at this point) still has some bugs they're working on. But the email correspondence has always been atrocious, and is a major reason we began using them less and less over the years. Many have noted on here that they always have a condescending tone, ranging up to downright rude, and this is true. They will never apologize for anything, even when you have ample proof that what they're saying right now contradicts what you were previously told by them.

Here are some concrete examples we have encountered:

1. Occasionally they will add new stores where your album could theoretically be sent, but you have to discover this yourself and then click the box to have it submitted, on their website. Often, this will cause them to email you and state that the album is not being submitted anywhere, based on such-and-such error - even though this isn't a new release, you're just trying to add the one store, such as, let's say, Tidal or something. So here's the email sequence from about a month ago, for one album we have, which was released in 2004 and OneRPM themselves distributed back in 2013:

a) OneRPM emails to say they cannot distribute this album because the art is blurry, and that I need to upload something better

b) I respond that, no, no, you already did distribute the album, years ago, we just checkmarked the box to add this new store is all. And we just tried to figure out a way to upload new art, per your email, but it wouldn't let us.

c) OneRPM fires back a response that, well, you are not permitted to change the artwork on an existing album. That would require a full takedown of the album.

d) I respond that hey, if you look at this email chain, which I keep referencing, this wasn't our idea. You emailed us to tell us we needed to change the art! It's not our fault that YOUR PROCESS for adding a single new store appears to be the same as adding a new album entirely.

e) They respond asking if I want to keep the existing cover or submit a new one, they will handle it manually

f) I respond that we'd prefer to leave the same cover we've had on there since 2004, if possible, although we wouldn't want it be rejected from this new store or any others if it's an issue - because you were telling us it's too blurry for anyone to use

g) Condescending response from them basically saying, "Oh, so you want to keep the same cover? We don’t even need to do anything? Awesome! Glad we got to the bottom of this!"

2. Occasional other bizarre emails where they announce they're taking down an existing album for "editorial" reasons, but never explain why. And then it's about 50/50, when you check in months later, as to whether this release was ever even taken down.

3. Other scenarios somewhere in the middle of both where you attempt to add a new store for an existing release, and they shoot you back an email saying this album had never been approved for distribution anywhere, for "editorial" reasons, so therefore they can't add this new store, either. Often however I'm able to take a screenshot showing we've pulled in royalties for this album, on their site, so clearly it has been distributed somewhere. They don't respond to these emails. But no, the new stores are not added.

4. As anyone who's serious about tracking royalties knows, you want to keep the same ISRC for the same song even if it shows up on multiple releases. Good luck with that here. If you have a single you want to throw on an album later on, they will kick out an error message telling you that you already used this ISRC and therefore have to come up with a new one. Emailing about this is a waste of time as well.

5. Occasional emails for existing releases telling you that you never filled in the songwriting info - which wasn't required before on here - and must do so before they are able to distribute it. They will tell you to correct it on their site. As with the artwork, however, this isn't something you can change on an album that's already been distributed. So considerable email fun will follow with this situation as well.

These are just off the top of my head. In summary, at BEST I think you would be able to say they're extremely disorganized and refuse to take responsibility for their problems...and at the other extreme, maybe you can label them a scam. We are now leaning towards labeling them an outright scam.

The reason I am leaning toward the scam scenario has to do with their complete inability to provide a single example of this "fraud" allegation, which conveniently lets them keep all of our money now. The timing is also highly suspect. I left the real dramatic bombshell for last, which is this - we just so happened to receive our first account suspension notice on the exact same day that our largest ever royalty report showed up on their site. Yes. The exact same day, in five years of dealing with OneRPM. I mentioned this to them, but of course this was also never referenced in their response.

So if I had to guess, here's what I think is basically happening: they're mostly humming along, trying in some half-baked manner to run a mostly reputable company. It looks like an OK platform if you are just starting out in this business, or your releases aren't doing much volume, etc. Every once in a while they hit the jackpot with an account that blows up (we had our 2 biggest releases to date this year), and at that point they determine it's worth their time to shut you down and clean you out. They know they're not long for this world, and are doing what they can to milk this operation for all it's worth.

But even if you don't buy this hypothesis, I would say steer clear of them. Why risk it? There are plenty of other reputable companies out there, charging a fair rate - you definitely don't need this hassle for the couple of things this company might do reasonably well, even if they never screw you over.

Mark as Useful [1 vote]
  • Nov 3, 2016

I can absolutely confirm what a previous poster has written about onerpm.com. They host your music for a ittle while, then out of the blue you find your account suspended.

When you enquire you (eventually) receive a form email - barely in understabdable English - implying there has been some form of enquiry into your "Digital Licenses".

No matter what you send them, it is impossible to get a sane, comprehensible resoponse. Then they just blank you.

In the meantime your albums are still up on Itunes/Spotify etc. - but you have no way of controlling them - and of course, they are still earning money, which Onerpm is keeping.

These people are totally disgusting, ripping off independent musicians and labels. As if this business wasn't hard enough?!

This has been a really disruptive, distressing process - and I'm still trying to even get a response to my request to simply close the account.

AVOID! AVOID! AVOID!

Mark as Useful [1 vote]
  • Oct 24, 2016

Onerpm.com (a music distribution company) makes bogus copyright infringement claims against original music / original artists as a front for deleting their accounts. Once the artist account is wrongfully deleted onerpm goes from taking the agreed upon 15% cut, to taking the full 100% cut. After my account was deleted I found that all my titles distributed through them were still being sold through their website as well as still being available at itunes, spotify, and a host of other stores and streaming sites. Since I no longer have access to that account, who do you think is pocketing all the money from the sale / streaming of these music titles?

Both me and my friend (a professional touring session drummer) recently had accounts deleted, and it was the same story both times. Both of us had original material uploaded and distributed by this company only to one day find our accounts were deleted. Once accounts are deleted, onerpm discontinues (or limits) communication, giving artists little to no chance to dispute the bogus copyright infringement claims, and all releases remain online for sale through their website. In addition to titles remaining on their site for sale, they also don't delete any titles from the digital partners that they distributed the material to (with onerpm now collecting 100% royalties from them as well).

They did have further communication with my friend concerning his account. They basically asked him to provide some kind of proof that he made / wrote the audio recordings in question. He was easily able to provide proof in the form of isolated tracks / outtakes / documentation), but after he sent everything, they turned around and asked him again if he could send in some kind of proof as if they didn't receive anything the first time. My friend didn't receive any delivery failure emails, or anything else to indicate that what he sent didn't go through. He said it was a total runaround with them clearly pretending to have some sort of appeal / dispute protocol as if it were all just for show. I myself have yet to receive a single email communication from them nearly a month after having my account deleted, although I immediately wrote them saying that I have proof to dispute their claims.

For the record, I was earning artist royalties through my account for a little over a year before it got deleted. I estimate (based on earnings history) that I was about to make around $100 (for the month) if they hadn't deleted my account. No artist royalty payments have been made (at their usual times) post account deletion. This is another thing that clearly indicates they are now pocketing the full 100% instead of the initial agreed upon 15%. If my material is illegitimate, then why are they still trying to sell it on their website? This company needs to be held accountable for the scams that they are pulling against independent musicians like myself. They are basically giving themselves a licence to steal by using bogus copyright claims as their front.

Mark as Useful [1 vote]
  • Mar 1, 2020

I like to advise every small indie artist that onerpm is a fraud company and ripping of small indie artists and keep their royalities. These reviews you read are 100% accurate it recently happened to me as i became a victim of onerpm,first they close your account based on"editorial" reasons,then will use "infrignment" later on to keep your royalities,while your music is in stores. If you dont complain they will have your music in stores,and collect all your funds while your account is blocked. They ignore your emails so you can go away and be silent. People onerpm is a fraud company my best advice is contact their partners like youtube,spotify,etc tell them this company is scamWhich it is) i even reported this company to the tennessee consumair affairs, onerpm still wont give me my royalities. And interesting situation is they wont give a reason why. This a major scam and fraud company do not use onerpm avoid them and please report onerpm as they are scam!

  • Mar 1, 2020

I like to advise every small indie artist that onerpm is a fraud company and ripping of small indie artists and keep their royalities. These reviews you read are 100% accurate it recently happened to me as i became a victim of onerpm,first they close your account based on"editorial" reasons,then will use "infrignment" later on to keep your royalities,while your music is in stores. If you dont complain they will have your music in stores,and collect all your funds while your account is blocked. They ignore your emails so you can go away and be silent. People onerpm is a fraud company my best advice is contact their partners like youtube,spotify,etc tell them this company is scamWhich it is) i even reported this company to the tennessee consumair affairs, onerpm still wont give me my royalities. And interesting situation is they wont give a reason why. This a major scam and fraud company do not use onerpm avoid them and please report onerpm as they are scam!

  • Apr 4, 2017

OneRpm left me behind

Whose Thayane?

This person had all my albums removed...

  • Nov 4, 2016

OneRpm allows artists to release music then out of nowhere freezes accounts for no reason at all. They told me to unlock my account i need to send them a "video of my recording pocess" which makes absolutely no sense . Before that they sked me to send my unmastered audio files which i did and they just make excuses as to why they wont open account back up . below is a series of emails they have sent me .

email 1 -

"Hello,

Good Afternoon!

Willing to protect our artists content, your account is temporarily suspended due to authoral rights investigation.

All of our distributed content is analysed by our approval team in order to avoid unnauthorized third-party content distribution.

That said, in order to protect our artists and to show respect for your dedication on this content creation, please send the agreement / licenses / authorization to distribute your content so we can clarify this matter, ensuring that you own the Digital Distribution rights and release your account.

Atenciosamente,

Regards,

Thayane. "

email 2 -

Hello,

Good Afternoon!

If you are the owner, you just need to send us an official document proving that. We need something that can prove that you are able to distribute this content. Something official.

We need any kind of official document proofing that you're the Digital Distribution Rights holder.

email 3

Hello,

Good Afternoon!

You need to send us anything that can prove that you're the Digital Distribution Rights Holder. If your music is not legally registered you can send us anything proofing that you did all the work, for example, unmastered pieces, videos from recording process, etc.

Atenciosamente,

Regards,

email 4-

Hello,

Good Evening!

Please, can you send us video from the recording process?

Atenciosamente,

Regards,

After 4th email they wont respond . On their website they used to have a contact address for their office but it seems now that they are getting caught in their scam it magically dissappeared! Just like multiple peoples accoung and they go on to pocket 100% of the revenues . I have heard multiple stories of this happening . Something needs to be done about this.

  • Oct 26, 2016

ONErpm

Hello,

We'd like to apologize for any inconvenience. In order to protect artists’ digital rights, our approval team sometimes asks for legal proof and authorization to distribute content. With more than 30,000 artist registered, it's a hard work to keep it all clean from fraudsters and unauthorized uploads.

Let’s solve this matter as quickly as possible. Please contact us by emailing [email protected] or [email protected], mention these ONErpm accounts and we'll be glad to help you to figure this out.

Best Regards

  • Apr 6, 2019

You've hit my YouTube account 3 times buddy. FRAUDSTER!

FRAUD

Mark as Useful [1 vote]

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