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One Hour Heating & Air Conditioning


Country United States
State Virginia
City Virginia Beach
Address 2680 Production Rd
Phone 757-868-7600
Website http://www.onehourcomfort.com/

One Hour Heating & Air Conditioning Reviews

  • Mar 17, 2022

One Hour Heating and Air Conditioning stated on the phone that the charge to come to the house was $79. The technician never gave an estimate of the charges. He charged $199 diagnostic fee (never discussed) and then without our authorization and without an estimate did the repair.

The technician was there for 45 minutes and replaced a $20 part. After doing repair charged $500. Took $100 off after i complained, but still much higher than I would have paid if I got an estimate. Would have gotten a second opinion. Their business practice was misleading and truly a ripoff.

  • Jul 21, 2020

Manager very confrontational. Tried to explain the unreasonable charge for service, all he would say is that I agreed to it. When your home is 89 degrees inside and you have 2 kids and 3 dogs something has to be done. You would agree to anything. I felt since I had been a customer for around 7 years and spent approx. $15,000 with One hour air and Ben Franklin I would get at least a decent price. The charge was $1159.00 for approx. 30 minutes work.

No charge for parts they were covered by warranty. Tech was very professional and was at the house approx an hour an 20 min. I had a service contract that they cancelled in March because of invalid card. The card was invalid because my wife had passed away I was told they tried to contact me but the email and phone # did not work again they were my wife's. They failed to send anything by mail even though I get a post card with a reminder when service is due (Never notified of problem with the credit card). I also use Ben Franklin Plumbing which is a part of their company.

In January I spent over $ 4000 with them and at the time updated email address. Thought they were the same company since they are advertised together "guess not" Even though I didn't have a service agreement at the time with BFP they let me purchase the agreement so I could get the discount. I realize I rambled through this statement but I am very upset with the way companies can price gouge the public when they have a product or service that is a necessity.

  • May 29, 2019

Charged $89.95 for a misdiagnosis of my A/C unit. The inept technician told me I needed a new A/C unit but could try to get it going for $2,400 but couldn't guarantee the work. I declined the work and contacted a reputable company who diagnosed it entirely differently, had it up in running the same day with only a charge of $315.00.

It was a total scam to try and get me to buy a new A/C unit. Pathetic! One Hour Heating and Air Conditioning has a 4 hour window to wait for the service call and they were an hour later than that. They totally misdiagnosed the real problem, told me they had no idea how long it would take to get parts, and couldn't quote me a price for the A/C as that requires another appointment. Basically, I paid them for deceptive diagnosis and to lie to me.

  • Jul 24, 2017

New downstairs ac unit installed two years ago, from day one i have had numerous service calls and the tech keep giving different excuses on why the unit is failing. defective unit is just than honor the warranty and replace. or get some one who can acutally tell me the real problem.

mulitple excuses.

1. overcharge

2. i do not know just reset the breaker

3.compresor is bad

4. drawing too many amps you need a start assist (why do i need on a new unit)

5.overchargeed again

6. i do not know

they keep nickle and diming me on the service call but they are not fixing the problem

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