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NetSpend Corporation

Country United States
State Texas
City Austin
Address 701 Brazos Suite 1200
Phone 1-512-531-8785

NetSpend Corporation Reviews

Most Useful Comment
  • Dec 11, 2015

I requested my account closed on/through their website after being a member for less than a day. I requested my acct closed through employee to their customer service agent via phone listed on back of card. Agent denied me asking for personal information. I then asked for supervisor and resquested my acct closed directly to supervisor on phone. supervisor refused to close my acct, telling me i should just wait for a personalized card sent from then. again i demanded my acct closed forthwith, copany's supervisor refused to do so. during conversation i stated i did not consent to them recording my conversation for any means, and informed then under pa,

my states wiretap laws that it is illegal for them to record me on phone without my permission, which they don't and didn't have, even for training purposes, supervisor laughed stating it was for training purposes, not in court, telling me i couldnt refuse consent. pa law clearly states a company or person must have consent to record a phone call. this company is shaddy and will steal your money. i am filling further complaints with fdic and other banking reglatory agencies. i problably have lost my money, or it will problably take me weeks to get some of it back , thank god i didnt give them my direct deposit money, or credit union. you will lose money doing any business with this "bank" / company. stay away!

Mark as Useful [1 vote]
  • Mar 31, 2021

My disputes over purchases with my card with two different motels were legitimate but I knew I was going to have problems with NetSpend when they sent me an email regarding one of my complaints telling me to send documents to an invalid email address that started with www.

My suspicions were absolutely correct. They're Filipino dispute team was ridiculous couldn't remember or get my information straight and then they told me the investigation would take 20 days when there was plenty of evidence. In fact one of those motels obviously charged me twice on the same day.

Unbelievably unethical and incompetent

  • Dec 26, 2020

I have been a member on for nearly 29 years. Just recently over this last election season they have decided to ban me, not telling me of course, but anytime I log in it will let me do nothing aside of clicking in a chat group.

They won’t allow me to open posts, open messages, open my profile, not anything else as I was speaking up and out about biased left wing media information. BlackPlanet is a race baiting site. Many of the people on their site are pure racists and BlackPlanet supports their behavior! I’d like to file a lawsuit for discrimination on them!

  • Dec 17, 2020

Netspend SSI Direct Deposit Checking Account .Netspend Prepaid Debit Card had to File Dispute Disability Customer Sales Purchase Refund Policy $35.75 Order no. 8/5/20 Dress on internet website Retail Total USPS Return Shipment Fee $5.75 debit = $41.50 Delivery 9677964 Delivery Fee included $8.60 . This Complaint was not GUARANTEED SATISFACTION as required from both Party .Order item Dress did not Fit or look like advertised picture. Buyer Email request for Refund and USPS Return Order Paid Shipment Label to attach to package no response.USPS Return Order Shipment Label Cost buyer $5.75 Seller receive Return of the new tag ldress no damage on 9-29-20 Complete.Buyer File Complaints bank Netspend Dispute dept.

for Refunds at their email that TB Fail to Refund Buyer Order item did not Fit was a USPS RETURN Tracking no.9500-1111-4427-0273-2362-51 date 9-29-2020 .Refund Total $35.75 plus USPS Return Shipment Fee $5.75= Total Refund $41.50.Customer waited months to hear from them both party. Both Party Fail to follow the required Internet Website Retail Sales Buy Return Refund Exchange Law Policy is a Violations.Customer receive on Oct 28.20 Netspend Dispute Update Letter denied full Refund no legit reason why in it but was given claim claim no.36704457335.claim date 9-5-20.claim number 6339597 claim amount $35.75 claim investigation found no error denial of refunds policy.Customer have any Question contact main office Austin TX.Customer call Netspend Customer Service line 866-387-7363 request for Appeal for Refunds Representative unclear english Unable understand their name claim he could send by mail Appeal Form in 10 fill out was a LIE it did not exist.

Customer call back customer service was told could contact dispute dept while on the phone to file Appeal in 2 days they would call me to proceed was another LIE never has never been done by dispute dept at Netspend Dispute dept.Customer email Netspend and Evidence from tbdress Customer Service to the Customer-Buyer TB Dress LLC there Refunds calculation Confirmation to issue buyer Total Refunds once USPS Return NEW TAG DRESS was done completed READ

Dear Valued Customer,

Thank you for your concern of our website.

Really sorry for the trouble, please return it as the instruction below.

1. We will give you refund$27.15excluding the shipping fee you have paid 8.6$ after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems

2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS,not UPS)

Our shipping address is below


Company address/Warehouse address:13535 Marquardt Ave, Santa Fe Springs, CA 90670, USA

Detailed contact information Tel: 1-626-662-0910

3. Please fill in the Return& Exchange CARD if there is, and put it with the Package details paper into the returned package.

4. If there is no that card, please write your order No. sub-order numbers of the returned items on a piece of paper, and put it with the Package details paper into the returned package.

5. Please make sure the quantity and the items you returned are same as you requested.

6. Please send us the tracking No. and shipping method of your returning parcel. Thanks~

Any other questions, please contact us.

Best regards,

Customer Service Department

  • Jul 29, 2020

To: netspend

Netspend recommends using a vpn then, freezes your account for doing so!

Monday i called your company and after waiting patiently for over 30 minutes i was handed off to someone named johnathan in the risk management dept. Who refused to give his identifier [employee number]. Johnathan began by asking me if i had used a vpn to log into my account. He also said that my account was frozen earlier this year for using a vpn. I told him yes i did, i used a vpn this morning - and at this point i was disconnected [he hung up!]. Even after confirming who i am and that i was the one who logged into my account with a vpn my account is still frozen. I guess when you cannot be clearly identified as a discourteous employee you feel free to screw with your customers.

I have had this vpn service almost as long as i have had your service [or lack thereof] and as you recommended at [or see attached] and it’s only now that i am being told that i can’t use a vpn? I have had this account for over a year and a half and only now am i being told that if i use a vpn then my account will be frozen without notice and without recourse. What the hell is wrong with you people?

To put it in simple terms that even you can understand – if you don’t want us [the customer] using a vpn then just say so. No problem, no drama, no unfulfilled expectations. Certainly no irritated, pissed off customers like me.

It's apparent only now that the real reason my account was frozen earlier this year for a whole 2 months, without explanation, is because i unwittingly used a vpn. The person who insisted that he was unable to verify my phone number also insisted that my california driver’s license, birth certificate, ssn, employee state and federal tax statement w-2, 1095 health coverage statement, as well as all of my state licenses - gun, guard, baton, chemical agents were not enough of an “identification". No, he insisted on an image of my social security card - which is not an ident cation and never was. No one in law enforcement here in the united states will accept a social security card as identification and neither should you. But i forget – you’re not in the united states are you.

Here is what i expect from you in the next 24 hours:

1. Restore my account in full.

2. Apologize for freezing my account earlier this year.

3. Refund the monthly charges for the 2 months i had no access to my money again – earlier this year.

4. Apologize for freezing my account on monday 07-28-20.

5. Send my in writing your written requirement that a vpn cannot be used on your website without the obvious consequences in contradiction to your web site already listed.

If these expectations are not fully met then i will be contacting the fdic, the federal trade commission, consumer financial protection bureau Cfpb), the state and federal attorney general’s office, the california dept. Of consumer affairs as well as anyone else i can think of with a copy of this letter of complaint. I will also be contacting who has been successful in the past at holding your companies feet to the fire – economically.

I tell people all the time: "i am not a proctologist and not in the business of helping people with a cranial extraction from their own rectum."

Sincerely irritated,

P.S. By the time you read this email it will already be posted on

  • Apr 18, 2020

I purchased a prepaid netspend card and loaded $500 on it while traveling in Montana recently. When I tried to activate/register the card online I received a message stating my identity could not be verified with the information I provided and that I needed to call and speak with a customer service representative in order to resolve the issue.

When I call the number and enter the card info it says it's going to patch me through to a live operator but then it just starts all over and wants me to re-enter everything and when I do it just does the same thing again. I've tried doing the phone verification link and have sent emails all to no avail. Now when I try to sign in to my account through the netspend app it says it's locked as well.

  • Mar 22, 2020

I only know about this email because when they denied me the return of my funds i requested a copy of the investigation. To my suprise the alert ,when money went to the account, netspend let this person know. They treated me very poorly. refused to listen even with proof.

Netspend gave my information of my bank account to an email that was not mine , they refuse to put my funds back on my account. I have proof they sent my alerts to this strange email and let this entity set up a web card ,alerted them when money went on the account.

I would not have known they were doing this if i would not have requested their so called investigation report. i wasnt able to see the email they were sending it to from my account. Help someone please

  • Apr 9, 2019

So if your card gets scammed from a merchant or a gas pump, they take all your money of of your account NETSPEND being the fake finacial institution they are will not do a real investigation, they will blame it on you and say "oh no the money was taken by a user that had inside info about your card, you must have given somone access" even though your card is in your pocket and you dont have a secondary user, this company is full of sh*t!

You cant get a card with a chip to add alil bit more security to it, they make you use your pin everywhere so its so d**n easy to get scammed, customer service jus reads a script-NO HELP, the fake mangers they put on the phone repeat the same info and offer NO HELP, send an email to and all you get is a phone call from a nobody that just tells you the same bullsh*t that the "dispute team investigated and so no errors".

NEWS FLASH dumba*s thats not an investigation, pulling ATM video, or video from store where ATM is, i filed an OFFICAL POLICE REPORT, so that means in my city you are charged with 2yrs in jail and 100k fine for filing a false police report,,, so common sense says why would i put my self on the hook for jail time and fine for almost 1000 dollars????

YES it makes no sense but the this s**t show of a company will find any other way not to give you back your money and leave you stuck out! Oh and they love to say " oh we understand your frustration " no you crooks you dont! you have your money, your account is not empty, you can purschase food and gas to get to work,, you f*ck over your customers and move on to the next one. STOP BE A FAKE A*S BANK! PLEASE CLOSE UP AND FIND A HONEST LINE OF WORK!!!!

  • Jan 14, 2019

I was issued debit VISA card through HEB in Austin. I used this card without any charges for use. The debit card company and told me that there had been suspicious activity on the card.

I asked them to cancel and reissue. They did, and also required me to select either a dollar per use fee or a $5 per month charge for the use of this card. I consider that a bait and switch operation.

I want them to reissue a card just like the one I had with the original no charge for use policy.

  • Jan 7, 2019

I purchased a Netspend card, loaded $20.00 on it, the next day I attempted to make a (first time) purchase with it, but it declined. I checked the balance, there was a $14 balance on it. They TOOK $6.00 of MY MONEY. So I made a $5.11 purchase, they TOOK another $2.00 from that. If I make one more purchase of $4.00+ they will take another $2.00. Doing the math. Netspend Stole: $6.00 (Before I used the card for the first time). $2.00 after my first purchase. $2.00 after my next (Last and Final) purchase. The thieves took $10.00 of my money from a $20.00 card load. ***50%*** If there will be another class action suite against Netspend, I want to be the first in line. And I want to know why the authorities haven't imprisoned these criminals. It doesn't make any sense to me. Maybe I will start a debit card business and do the same thing. If they can get away with it, so can I. The only difference is, I have a conscience, and I also know that there is a special place reserved in hell for these losers. Whatsoever a person produces (good or bad) will also experience the equivalent of their deed (good or bad). Some call it Karma!

  • Nov 29, 2018

Hello my name is Brian Morton and I am writing this report to let you guys know that I have had nothing but problems with NetSpend ever since I changed from RushCard to NetSpend.

It topped it all off this time when they told me I was going to receive my Social Security my SSA on November 28th and the automated system kept on saying November 29th the earliest. Every time every month I have never had a problem since I've had NetSpend last year in June starting.

Every time they say the earliest I've always gotten my deposit on that day they say is the earliest. I've never had a problem until now. And not to explain they are taking money out of me they should not be taking and plus you're not supposed to be able to put a prepaid debit card in the negative and I was negative $10 this month for some reason.

They always take the $5 all whenever my money is gone and that is not fair. They should take the $5 out for the fee right when it is deposited so there is no problems. Ever since I had NetSpend I have been very disappointed with customer service.

I was very very satisfied with RushCard I don't know why I changed but starting the first of the year I'm going back to RushCard cuz I am not happy at all with NetSpend.... Dirt customer Brian Morton

  • Jul 4, 2018

NetSpend closed my account due to suspious actavity on someone else account, that has nothing to do with me, as a result my payroll check was rejected and i was unable to pay my rent which has no resulting in eviction for me. i would never ref anyone to use this company.

  • Apr 14, 2018

I wake up too a message saying that cituation benefits took 39.99 from my card I didn't give any perm an I don't not know what this is. Please put my money back on my card

  • Apr 14, 2018

I Filled my dispute because A Woman who works at Liberty Tax gave some one other than myself my netspend card. The person then activated my card (USING MY SOCIAL SECURITY NUMBER) and took my whole 3'775 I called netspend had the card cancelled and got all the transactions,locations,times, & date and wrote a letter disputing all the transactions and emailed it in i then call they woman told me on March 22 2018 they would have an uodate "I Filled On The 9th Of March" so the 22nd came i called and they told me that they deposited it on the 12th of March and continued to mention that the card was being used to take off money i then did the same process but this time they shut my account down and not giving me any answers ive filed a police report and i wont settle my hard earned money will not just be tooken from me

  • Mar 8, 2018

Netspend approved my identity and granted me full access to my online account and prepaid debit card. I decided to go ahead and load $300 onto the card from my federal refund check. This was JUST yesterday. Now today (3/7/2018) I entered a convenience store to fill up my car. My card was declined. Attempting to access my account online I was prompted to contact customer service who stated my account was locked due to them revoking my identity. They are stating the 1099 form address does not match the one on file when IT DOES. I am now stranded at a gas station with my six month old god child with no gas and praying that no danger is done to us while we are helpless in this situation. Customer service stated that corporate was closed and could not refund me via money gram until corporate contacted me. He refused to transfer me to anyone in corporate. (Den employee ID:370142) showed no remorse in my situation whatsoever. And was stern on my only option was to wait until someone from corporate contacted me and that it could take up to a minimum of TWO DAYS!

  • Mar 1, 2018

On February, 9 2018. Used money Gram on my net spend Account bill pay for two mortgage payments the Bank didn't accept payments net spend or money Gram will not refund the money!!! Stay away from both!!!!

  • Dec 2, 2017

Deposited 200 bucks,now i cant get anyone on the phone, 30 min on hold if i do. Total runaround im so tired of these scams

  • Oct 16, 2017

My debit card was cancelled without any notification on 10/10/17. I called customer service. They stated that would send a new card out to me and that I would receive it in 3 business days. I still had not received it as of 10/15/17. I called customer service again. They told me that the replacement card was never ordered and they assured me that they had ordered one. I should receive it in 3 business days. I asked for a confirmation number or email and they refused. They have over $700 in my account that I can not access. I asked for the money to be transferred to a different bank account. They stated that they can only transfer money to another netspend account. I offered a different netspend card. They stated that this second card had a restriction on it and they were unable to transfer the money to that card. I asked them if they can issue me a check. They stated that it would take 10+ business days to determine if a refund check could be sent to me. They have don't nothing to help or rectify the issue by rushing a card to me.

  • Oct 6, 2017

I bought a card and gave it to my friend to use but when he tried to activate it there was a few issues due to some of the info he gave them and now were unable to activate the card at all. I have the receipt for the card and since I cant activate the card then I want a refund for it, but Netspend is giving me the hardest time ever and I dont get what the problem is with just refunding the card when I have the receipt showing that I purchased the card. Why cant they just refund my money? I understand due to security reasons we cant activate it now but how can that prevent me from getting the card refunded all together? Im able to provide a receipt, that sounds like their trying to cheat me outta my 150$ and that isnt right. I dont care about the problem with whatever info was provided at the time of trying to activate it, were past that. Forget activating it I just want my money back and I can provide proof of purchase. Yesterday when I was talking to one of their customer service reps she hung up on me cus I told he that the info provided to try to activate the card is irrelivent now considering I DONT want to try to activate the card anymore. I want to just figure out how I need to provide them with a copy of my receipt and get my money back. Then she told me she was going to connect me to the right person to do that and instead she sent me to a recording that said thank you for calling netspend have a nice day. what the heck is that crap, so who can I speak to at Netspend that will have the authority to bypass whatever security issues that are preventing me from getting my money back? Is there a specific person with their company who would have the say over and above the regular customer service rep? Please point me to the right person with Netspend that will be able to resolve this issue!!! I want my 150$s back!!!!!!

  • Nov 25, 2017

Nu g151076

Your money is gone they will say it was spent on????????? But you will NEVER RECEIVE A REFUND OR THE PRODUCT.THEY DID IT TO ME IT IS A PLANNED SCAM..GOOD LUCK IN FUTURE ENDEAVORS.

  • Oct 4, 2017

Net Spend will not let comsumer activate prepaid credit card via online site. Net Spend is almost impossiable to reach via phone. There are no phone prompts to reach a representative. You need to go through the entire process in a specific order to reach a rep. or you will be disconnected - many times over.

Once you get online with a rep. they want all your personal information to activivate a pre-paid debit card. All info. was asked for as follows: Phone number, address, ss #, DOB. I asked if they sold my information but did not get a clear answer. I was smart enough to give incorrect data but this is not legal for something I pre-paid to own.

I also asked what financial organization they were associated with and was told to look on the back of my card. When pressed the rep. he insisted I check the back of my card. This seems to mean they do not have privi to this info. or this info. is not real?

  • Sep 18, 2017

I have contacted Apple about the unusual charge that got tooken off of my Netspend card. Apple told me to email Netspend about the charge so that they can give me a refund. Well, an employee from Netspend named Theresa told me that they deactivated my card on August 21st and that she couldn't give me a refund.. soo that made me very angry, because how did they deactivate my card when I've been buying stuff with it? Please do something about this. That si 17 dollars wasted.

  • Jul 15, 2017

I purchased a prepaid credit card so I could make a truck insurance payment. I got home and called the 866 number to activate the card. The agent said some of the information was not correct. I said it was what I typed in their website.

I was then told that I had to send in a verification of my social security card and all other personal infofmation.

I then refused, saying that I did not know who they were, where they were physically located, if they were going to be in business tomorrow, and what are they doing with all that personal information.

I was then told I could cancel the account but wait 10 days for a check or have an Limited in store purchase.

I purchased this card to make a very important insurance payment for my truck.

I am extremely upset at the extortion tactics used by this company.

The Attorney General should look into this. This is a Walmart purchased item.

  • Jul 14, 2017

Someone call netspend with my information dont know how they got it and transfered money in to there account and i dont even know the person.

  • Jul 7, 2017

Netspend continues to send me cards. Activated online, then says not active and cant access my account when i go to check my account info. I always do that before i even consider putting cash or check on anything. I did not ask for additlional cards. They keep sending me them. Each card that is activated comes with monthly usage charge. It is a scam. It is possible that these are not even authentic netspend cards. Be careful when u buy any prepaid cards from ANY store. They could be fake. Call the number on the packaging first. And always activate and confirm that you are able to access your information via online or telephone BEFORE you charge ANY funds to your card. Hope this helps/or is accurate.

  • Jun 16, 2017

What ever you do, do not purchase NetSpend. I wouldn't trust this company for one second. I was given a gift card in January of this year for $50. I did not open the "Sealed Envelope" until June 14th. They confirmed on the phone that the amount was $50...Which is my first complaint. In order to use the card, you have to register (email address, phone numbers, social security number, etc). Since I wasn't going to give this information out, i called.

After being told that the card was a $50 value, i proceeded to use it today. When I used it, it had only $37.10 balance on it. They billed the card for two prior months what the call "Maintenance". I called customer service to complain (more time on the phone) and they explain that i had to read the "Terms & Conditions". Please explain to any consumer buying this how they can read the Terms and Conditions without opening the "Sealed" envelope BEFORE purchasing the gift card.

Customer Service would not forward my phone call to complain to a manager. Please share this Rip Off Company.

  • Jun 3, 2017

I unfortunately was incarcerated for five months. I get $1100.00 deposited into my netspend acct every month. I was able to call them one time while in jail and tried to get $500.00 out of my acct to put on my books for items to sustain life in clark countys fine establishment. I was on the phone for two hrs and they refused to release a dime to me so I just gave up figuring I will have close to 6k when I get out and that will get me on my feet and. A life again. I get out all excited and that was short lived. I find out all my money was stolen by someone hacking into my oline acct. I was pissed but I said no worrys its a shoe in to get my money back I was in jail and the banks insured. I was stonewalled from the start. They refused to allow me to see anything with the acct and I had to leave Las Vegas to goto Ohio to get my ID and ss card n birth certificate. This was their excuse to leep me from my acct. I luckily caught a ride with an retired Marine and traveled across the US to get these items. I spend a wk and countless hrs to be told my claim is denied. Are you kidding me I had provided all paperwork of my unfortunate incarceration and a ton of other docs. They accidentally gave me the person who had a card from my acct to their house also the cell phone number n acct number to their cell acct and if all of what i proved and all this other proof is not enough I dont know what is. I clearly had nothing to do with this nor could I do this if I wanted to its an impossible feet yet my money is being not returned and Im now homeless because of this. I would like to know what i can do to fight this . I dont have anywhere to go and Im completely broke. Please if anyone can help fix thos I would forever be in your debt Ty Shawn M Marx

  • May 18, 2017

Was supposed to have my income tax deposited on to my Western Union Net Spend prepaid debit card. Bank sent deposit to WUNS (Western Union Net Spend) on 3-21. Still no money by 3-23, and WUNS could tell me NOTHING. They were absolutely clueless as to where my money was, and were intent on blaming anyone but themselves. Got in touch with the bank on the afternoon of 3/23, and they tell me WUNS rejected my deposit, so they would have to mail me a paper check. They had no info as to WHY they rejected it, just that they did, and the deposit had been returned. SO...Here we go, back on the phone w/WUNS. Well, STILL no information as to why it was rejected, and still blaming everyone else. Turbo Tax. The bank, anyone but themselves. So now, here I sit, waiting for a paper check, when I should've already had my money two days ago. Now it may be two WEEKS before I get my much-needed cash. I'll never use this card again.

  • May 17, 2017

My card company that i had my ssdi back payments direct deposited on to was a netspend card. unfortunetly on 3/22/2017 netspend said that they recieved a death certificate from the ssa( social security administration), and that they proceeded to close my account and send my money back to the us department of treasury. this was one of the numerous excuses they gave me after i had a social security agent listening in on the phone conversation and finally intoduced himself as an agent from houston texas office.the agent also informed me that they have not sent this information to netspend and that they should have verified the information. so, a fraudulent death certificate was sent to netspend and my money is no where to be found. the ssa also claims they have recieved no payments from netspend or any such thing. i have reported this to the better business bureau, the social security administration and now you. I believe netspend is frauding people and that any people who have netspend pre-paid cards should be aware of the scam they are allowing or taking place in. My next step is contacting an attorney and " 6 on your side" a news station in columbus ohio. hopefully this scam can be stopped!!!!!

  • May 15, 2017

On multiple occasions I've been doubled charged for certain transactions every time I bring this up to NetSpend they randomly on in to account and add random charges that where not there before I report the charge. Also on many occasions merchants refunded the most net and NetSpend lied about putting funds back onto the card And never put the money on to card they keep saying I have pending transactions that I should be able to see on my online account that is incorrect also NetSpend makes claims that my account was negative but never was then after phone calls there is a negative balance placed onto the account. Everytime I putt more money onto the card NetSpend charges me for something that isn't showing up on the account. I've done everything I could got replacement cards on different occasions and the same thing keeps happening please help if you can't help please point me into the right direction I'm located in Florida and I'm having a had time

  • May 12, 2017

Issuing a Huge Buyer Beware! For most of us the monies we lost with metabank and netspend is nominal and isn't worth the hassle of retrieving YOUR own money. But that's why we have to act on this. Metabank is making millions of dollars ripping people off and we must STOP them from facilitating Fradualent activity. I have spent hours trying to get my money back that I had loaded to one of their netspend prepaid debit cards. After initially purchasing The prepaid card I attempted to activate the card. The card could not be activated and they refuse to send me my money back. It has caused nothing but stress, making a purchase with this company. I have spoken with numerous people who were extremely offensive with their lies. One representative said that my name was misspelled by one letter and the refund was sent back to metabank. Blatant lies is all you get from this company. I want my money back and I want to make sure they are doing this anyone else. They said they resent the refund twice now. people......DO NOT LET THEM GET AWAY WITH THIS!........BUYERS BEWARE!!! They will steal your money. Anyone who needs support feel free to contact me.

  • May 12, 2017

First off my card was stolen at the end of February and i reported it feb 21 along with my wallet. I know i shouldnt write my pins down but i forget things and i have a million and 1 things to remember. But i had written down my pin and had it stored in my wallet for safe keeping...or so i thought. Well february 23 was when my taxes were suppose to be loaded on to my netspend card. My wallet went missing the 21st of this year. I call netspend to report my card missing and to have it turned off. I get a representative on the phone who can barely speak english. I tell him i need to report my card as stolen and i needed a card mailed to me asap because my taxes were being loaded soon. He tells me no problem hes going to have it sent fed ex and it should get to me in 1 to 2 business days. So those days go by and no card. So i call again and the rep says oh well i dont see where you called in and reported your card stolen and theres also no record of a new card being sent out. So i explain what i was told and he tells me hes turning my card off and sending a replacement card which should get to me in 7 to 10 days. I wait again to receive my card to access my funds. 10 days go by and i log onto my account and i see my card still being used. Whoever has my card is using my taxes. So i call livid because not only have i called to report my card stolen two seperate times but my money that i worked hard for is being used by some jack a**. They gove me the run around but this time my card was actually turned off and i started the dispute process. The amount of my taxes i was suppose to get was $8228.00. I called to see if i could dispute every charge at once because by then my money was d**n near gone. They told me to start with the big purchases first. So i follow suit. I wait and wait and i get and email stating the dispute was closed and no money will be awarded. I was pissed. I disputed a charge for $3,337 dollars another for 900 another for 300 something. I log on to see what's going on with my account today and my account is locked. I called to see what was going on and the rep tells me that my account was closed do to suspicious activity. So im telling him i haven't used my account im waiting for my disputes to settle. I was suppose to get my money tomorrow but they closed my account today. So im asking the rep questions and he tells me theres nothing he can do and hangs up on me. I am pissed all of my hard earned money was on that card and now im out of $8,228 dollars. I want my money this company takes peoples money. Please help me get my money back

  • May 3, 2017

Netspend charges an additional 2.50$ for every atm withdrawal in addition to the standard atm fee...and 50 cents per inquiry al the while charging a monthly service fee for using their off ain't the word high way credit card fraud

  • May 1, 2017

I was scam for $1500 April 5 2017 and I reported the incident instantly because I received alerts. They also found the man Christopher fanning and told me I would receive a check later I received a letter April 22 2015 stating I will not receive my money please help me get my money back

  • Apr 10, 2017

I put 31.00 in gas, got home and realized that I was charged 99.00. I returned to store only to be told that it was just a standard credit check. Not to worry I would be refunded. They are full of s---! . I haven't been refunded my money and it's been two months!

  • Mar 7, 2017

I did my taxes through TurboTax in jan. 2017. I decided to have my refund put on a NetSpend card because I don't have a bank account. My refund was added to my NetSpend account on February 20th. I called NetSpend to have them send me a card to my mother's address a week prior of my refund being added to my NetSpend card. They said it would arrive in 7 to 10 business days, after 10 days and no card I called NetSpend again and decided to have them send it to my address which is a P.O box in the same town as my mother's address. I was told five to seven business days, after 7 days I called again and this time I paid $20 to have it sent to me within 3 days express shipping. 4 days later no card. Today march-6-2017 I was told over the phone that NetSpend does not ship to a P.O box. I paid $20 to have the NetSpend card shipped to my P.O box but was told days later that they don't ship to a P.O box. I feel like I'm going crazy because I want my tax refund money and I can't get it. When you call customer service they literally have no idea what to do you ask them a question and all they do is repeat it back to you they can't answer any questions that you have they just sit there. I asked them why I paid $20 to have it shipped to my P.O box and they just beat around the bush until you get so angry that you hang up or they hang up on you. It's absolutely ridiculous I asked them several times is this a real company? what kind of customer service can't answer any kind of question about what the company can do or the company does. I asjes, "can anybody help me?" can I talk to someone that can help and I never got an answer. I just want my money I've been trying to get it for a month now I don't know what is wrong with NetSpend but they need to be shut down. thank you

  • Feb 13, 2017

I try and activate my netspend prepaid card online, and it says its activated, so i try and log into my account and it locks me out immediately. I call customer service to find out why I was locked out and to find out about the fees charged on my card. They tell me my SSN was registerd to a different name so I let them talk to my father. Later, I find out that they charged me for an inactive cardfrom a different company that i haven't used in 2 years. They stole almost ll of the money on my card and would not give it back. They lie to cover up their lies and continue lying to steal anything they so desire

  • Feb 2, 2017

I bought a prepaid january 2017 card at safeway a paypal card which doesnt advertise that its a netspend card or else i wouldnt have bought it, I paid 100 dollars and the fee to activate the prepaid paypal card , when i called netspend, they took all my information and then later said that they couldnt activate my card, they havent sent my money back and that was a month ago ,

in 2009 federal government agency put a trace on veterans benefits , retirement that netspend was holding and lied about and a police report was also filed against them, they later returned the funds after three traces was put on the money , several other retired military people experienced the same thing

i would like my 100 dollars back from netspend in janaury 2017,after being called a colored women that card they couldnt activate and the use of the word negro is very unprofessional for them after the second call

  • Jan 28, 2017

Called customer service, no one spoke plain english, they didn't understand what I was trying to tell them. I was court elected to be over the Estate of my X-husband, I finally was connected to someone who spoke a little english who could understand me. they asked me to send certain documents. I sent documents to a P>O BOC number by certified mail. Netspend said they never got letter. Post office said no one signed it and letter was still at the post office. I called them and tried to explain to them that the letter was not signed for. they did not understand. At this time, I was about to go nuts, so I decided to send them a threating email saying this is a legal issue and I needed to get the estate's funds out of his account. I got an answer from a Michsel Guardado, he wanted me to email documents, I emailed them, they came back (mailer Deamond), he called and said he did not get docs. and gave me the same email, I sent docs. again, guess what, I got a email saying he received the docs and is forwarding them to legal dept.. I have been trying to call his number

(512)874-7790 - Michael guardado, Finance Specialist, always goes to voice mail. Havent. heard from anyone yet.

  • Jan 23, 2017

Purchased a pre-paid card at 7-11 and wenthome to activate it and Netspend will not activate it unless you send documentation of your address and social security number. I purchase a pre-paid card for one time use for this day, not 10 days from now. They refused to activate it and send me my money back. Too many hoops and lies. I would not recommend to card to anyone! Green Dot is also a rip off!

  • Dec 31, 2016

Brinks prepaid debit card and netspend which is BoFi Federal Bank is witholding my money from me until 1/4/2017 when i was promise that they would transfer my money from Brinks perpaid to Netspend which an agent told me to purchas the Netspend card in order to do a money tranfer all i got was the run around until the office closed at 10pm central time and i began asking for assistance with the money transfer at 9am central time.

  • Dec 31, 2016

I bought a NetSpend card and loaded it and called customer service and opened an account with them and was told the card was activated and the card was put into someone else's account and they won't fix it. I sent emails with no response and called corporate with no response.

  • Dec 23, 2016

I used Ace check cashing for direct deposit via NetSpend. I was incarcerated and someone withdrew all my funds from my account including my overdraft. Upon getting out I quickly went into the nearest location on Beltline in Irving TX with representative on the phone. I informed them of what happened with incarceration dates and release date in hand. I was informed that I must file a complaint with the courts,get it notarized,and submit it all together for funds to be returned. After following the instructions given and calling in, they informed me that they had received it Upon calling back they informed me that my account was being closed,they were not going to return my funds and I am no longer allowed to hold an account with them anymore!?!

  • Nov 16, 2016

I also have the overdraft protection on my account and i have literally 10 times the 200 dollar requirement direct deposited in my account every 2 weeks and always pay my overdraft fees. Ive come to depend on this and they also unexpectedly took it away from me with no warning.....which is extremely unprofessional .....they have a great concept here and it's too bad that they don't know how to run this company and not have people that barely speak english working from home in whatever country they live in and have no clue about how the card guy I spoke to didn't even know they had overdraft protection! What a shame bc this card could be so good and so different and they mess everything up by not knowing how to run the company and highlight all the benefits this card has. I agree 200% with what the last person said about them taking it away once you've learned to depend on it and if you speak to a supervisor they are just as clueless as the foreign employees! It's such a shame!

  • Oct 21, 2016

My husband had a prepaid card through NetSpend and his PAYROLL check was deposited every week onto this card. Yesterday someone that we don't even know was allowed to transfer his full paycheck off the card which was a total if 803.08! So now we have no money FOR food gas or bills. HOW DOES THIS KIND of stuff happen? Now they are telling us that they can't mail a check till investigation is done which is into November! Aren't they responsible for giving us our money that was stolen and worry about getting the person that took it. So not right!!! I am livid and need that money to survive! HELP!

  • Sep 17, 2016

This is a scam, do not give netspend any of your hard earned money! They can shut your account down for no reason and keep your money. Biggest mistake I've made, don't bother with these crooks. It's disgusting that this company steals money from hard working people. Single mothers, elderly, disabled... doesn't matter who you are, they will rob you in a heartbeat.

  • Jul 30, 2016

I've had my NetSpend account for well over 2 years now. My direct deposit from work goes into this account as well as my tax refund deposit. I recently decided to try their Refer A Friend program and I referred my Fiance. He lost his job back in June so every little bit counts in our household. We followed all of the directions that were required in the process but we never received the referral fee. That wasn't even my main problem though. My main problem is the extreme lack of customer service I received. They told lie after lie even when I gave them the proof of EVERYTHING! Whenever I asked to speak with a manager or supervisor they would say their manager/supervisor wasn't available OR say "ok" and put me on hold FOREVER! Then there were those who would lie and say "the money will be in your account in an hour or less" which never happened. There was even a guy who said "the reason why the referral fee wasn't given is because he HAD (keyword) an account with us that was opened in 2012" sayint the account was not inactive, LIE! He even went on to say a fake email account that my Fiance NEVER had, and it sounded ridiculous.

I read policies whenever I sign up for ANYTHING and even if he had a Netspend account before he had not had one within the past 180 days per NetSpend Refer A Friend policy, "No rewards credited to either party if referred individual had a NetSpend card that was used for a value load, purchase, cash withdrawal, or incurred a balance inquiry fee at any time during the 180 calendar days before the day the $40.00 load requirement is fully met." However, he had NEVER had a NetSpend account prior to this and if he did, why would it allow him to go through all the steps in the referral process? That's something that would be a flaw on NetSpend's end, not mine nor his.

No one wanted to credit our accounts, they told us that an escalation takes up to 2 busniess days for a response. Some conversations, when they got tired of me or him, they would ask us for the referral code and say "we reset your referral code, you will get the money in 2 business days" another LIE! We were told so many different things that it blew my mind! We would talk to one customer service rep and tell them how we were unhappy with the previous rep and they would turn around and do the exact same thing! For a customer who's been with the company for over 2 years, where's the loyalty? Where's the respect? And you expect me to refer individuals to your business when I can't even get respect as an existing customer? That to me is beyond disappointment..

I'm frustrated! I was at work calling NetSpend for about 4 hours straight, being put on hold, arguing, fussing with individuals that should have assisted me as best as they could! I was about to give up until I saw the MetaBank Logo on the bottom of their website. I clicked it and called their customer service number. The woman told me to call NetSpend so I told her that no one was helping me and she asked me what was wrong. At this point I didn't want to fuss or argue, I was worn out and I explained everything to her. She reached out to a manager and told them what I told her. About a half hour later, I got an Unknown phone call (I'm guessing because they don't want anyone to contact them) and the issue was finally resolved. I should not have to go through that. I am very upset, my fiance was even more upset for me. This took 4 hours out of my office time at work to try to get resolved, this means I have to work late... Thanks a lot NetSpend.. And believe me, I will share this until you put forth some type of new customer service regulations!

  • May 23, 2016

I was off the grid for more than a year. while i was away there was 1,192.34 and when i disputed it i gave them one dispute provided documents to me being away and they disputed ny whole 6,000.00 and was only disputing one transaction. man and they screwed it all up and closed my account wont help me to prosecute this person and have locked up my remaining 650.00. im livid as i have bills to pay and kids to feed! Do not use this company they will steal your money!

  • Apr 2, 2016

We purchased and activated a prepaid netSpend Visa at Target, in the ammount of $50. This card was meant to be used for emergency use on a vacation, taken by my 13 year old (at the time) son. It was activated by phone, which should have made the temporary card valid. This card never worked. I have requested the $50 by returned to me, as none of the funds were ever used, due to the inability to access funds.

netSpend has informed me that despite the card never being properly activated, they have been removing funds from the card each month. It now has a balance of around $8. If the card was never properly activated, they should not being charging a mothly fee. This card never worked and I need to have my $50 returned to me. Solely on principal, we intend to pursue this via small claims court.

  • Mar 11, 2016

For any consumer who uses online banking services for debit cards I would like to warn you about the company "NetSpend".

If you elect to use their services, please do not go with the Direct Deposit option. They have an outomatic overdraft protection plan that gives them the option to raid your accout of funds for any overdrafts.

They are counting on disabled government benefits receivers (Especially those with mental illinesses or dementia), who only have one amount of money to make it through the month. There is no option to opt out for direct depositors to their overdraft protection plan. So, if any benefits receiver runs out of money on their last purchase or forgets that there is no funds on the card, an overdraft can occur.

For this overdraft, say $0.16, if the overdraft is made on the 5th of the month, by the time their next check is deposited the fees will run easily to $45.00

For any disabled government benefits receiver this is a set up to rob you of your money. Yes they give you 10 days to come up with the $5.00 it will cost you refill your account to avoid penalties. An amount of $10 would cost $14.00. If you have no family or friends to turn to you will get screwd.

  • Mar 5, 2016

After reading up on the netspend company and pre-paid debit cards I decided to sign up for one. I read on their website that it would be a good way to use paypal for transfers without actually linking my real bank and leaving any of my financial information vulnerable to hackers. Netspend's fees seemed a little high, but it read as a very convient way to transfer and add money while on to go or through sales or shopping. According to netspends website I can link my paypal account to my netspend card.

That is the entire reason I signed up for netspend. It turns out that it is a lie. I have contacted netspend's customer service as well as paypal's and have found out that paypal never authorized netpend as a bank, and that you cannot transfer money from paypal to a metabank. The netspend website blatently says that I can, and when shown to a paypal representitive, I was told that I should probably contact a lawyer and open a case against them.

They mislead and lied to me, as well as the general public about the abilities of their product and it's uses and features. I would like to sue.


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