I have had water delivery from this company for more than 10 1/2 years. During the past three months, however, service has become unaceptable on every level. You pick a day for your water delivery, and it used to be that you mostly got it on that date. Now four days in a row, month after month, you will receive emails telling you you've been rescheduled for another day. What if you will be away for a few days, and they will end up leaving bottles in front of your front door? For a burglar to see? For the water to freeze in the winter? They don't care.
When they did it to me today I finally decided to cancel my service. I tried doing it by phone, but all day long I received a voice mail saying their phones were too busy to accept calls, and to try again later. I tried sending an email, and got a response that they would get back to me in 24 hours. I called corporate headquarters and spoke with Caitlyn. (not sure I'm spelling that right). Caitlyn would not give me a reasonable time guarentee (I asked for 3 hours) for when the dispenser and bottles will be picked up. I just have to make myself available to them. And until they pick them up, they will continue to charge me rental for the dispenser, Caitlyn advised.
I asked Caitlyn to send me an email to confirm I had closed my account. She refused. "We don't do that. We give verbal confirmation." I told her I was recording our call. She said "I haven't given you permission gto record me." I said, "Your answering service advised me you would be recording our call." Caitlyn responded 'That's for quality control." I said "So is mine!."
I asked to speak with a supervisor or manager, repeatedly. She repeatedly refused.
My advice: Find a different water delivery service!
Nestlé Waters North America Reviews
I have had water delivery from this company for more than 10 1/2 years. During the past three months, however, service has become unaceptable on every level. You pick a day for your water delivery, and it used to be that you mostly got it on that date. Now four days in a row, month after month, you will receive emails telling you you've been rescheduled for another day. What if you will be away for a few days, and they will end up leaving bottles in front of your front door? For a burglar to see? For the water to freeze in the winter? They don't care.
When they did it to me today I finally decided to cancel my service. I tried doing it by phone, but all day long I received a voice mail saying their phones were too busy to accept calls, and to try again later. I tried sending an email, and got a response that they would get back to me in 24 hours. I called corporate headquarters and spoke with Caitlyn. (not sure I'm spelling that right). Caitlyn would not give me a reasonable time guarentee (I asked for 3 hours) for when the dispenser and bottles will be picked up. I just have to make myself available to them. And until they pick them up, they will continue to charge me rental for the dispenser, Caitlyn advised.
I asked Caitlyn to send me an email to confirm I had closed my account. She refused. "We don't do that. We give verbal confirmation." I told her I was recording our call. She said "I haven't given you permission gto record me." I said, "Your answering service advised me you would be recording our call." Caitlyn responded 'That's for quality control." I said "So is mine!."
I asked to speak with a supervisor or manager, repeatedly. She repeatedly refused.
My advice: Find a different water delivery service!